Design Thinking

Name: Saima Ahmed 20211-29697

Topic/Title: ENGAGE WELL APP
Identify/Problem Exploration
Design thinking is about finding solutions to problems, so start by identifying a problem to solve. One
way to explore problems is with the Right Question Institute Question Formulation Technique™.

In this current busy scheduled or the hybrid ways of Overview of QFT™

Produce your questions.
working the employee well being is compromised 1. Ask as many questions as you
and the irrational workload impact their mental and can.
2. Do not stop to discuss, judge,
physical health, also bring imbalance between or answer the questions.
personal and professional life. 3. Write down every question
exactly as it is stated.
4. Change any statement into a
question.
Improve your questions.
● Categorize questions as
closed or open-ended.
● Name the value of each
question.
Prioritize your questions.
● Choose the three most
important questions.
Identify next steps.
Empathize
Learn about your audience for whom you are designing a solution, and identify all possible viewpoints
of your issue. Who are my users, and what matters to them?

Research
Explore the topic:
● reading and reflection
● observation
● interaction
● immersion in all
perspectives and
experiences
Identify:
● all possible viewpoints
● subjects you can interview
● questions you can ask
● topics to explore
● background
understanding needed
Empathize
Engage with your audience by interviewing others for their perspectives. What do they need? Try to
find stories, feelings, and emotions. What is surprising?

Imagination

Move beyond the literal.

Put yourself in the “shoes” of a
fictional character, historical
figure, or someone/something
else.
Define
Take a broad view, then narrow the lens of your search to bring clarity and focus to the problem. What
needs to be solved? Who needs to hear about it? What point of view are you addressing?

Needs Statement

Create a needs statement or

point of view that will drive your
actions.
Hira, a dedicated corporate employee,
seeks a platform where she can openly
communicate her thoughts, concerns, and
aspirations to foster her personal and
professional growth. However, she faces
obstacles such as unfair workloads and
long hours, which not only hinder her ability
to thrive but also impact her overall well-
being, motivation, and engagement.
Ideate
Brainstorm ideas. Suspend judgment; think of the possible and the impossible, no idea is too far-
fetched and no one’s ideas are rejected. Be creative and have fun; the more ideas the better!

• A secret complain box
• Live chat box platform
accessible only by HR
where an employee can
Manager
communicate any
• Applications
dissatisfaction.
• Organizing get together
• Well being programs in the
on regular basis to
organizations to track the
improve relationship
employee health
among employees
• Develop a mobile app
• Features:
• A listening tool where employee
A culture/sessions where she can share their thoughts feelings or
feels heard that there could feedback, give them feedback
be solutions for her problem. based on their thought and feeling
• An app that can give an alert to the
employee that they are sitting for
long hour and support them to walk
Brainstorm Effectively
● Assign a moderator - have
someone to keep you on
track.
● Define goals - have a
purpose for your session
● Set a time limit - stick to
the plan!
● Visualize it - write down
everything
● Don’t judge - Embrace the
ridiculous!
● Combine and create - look
for ways to fit together
● Play devil’s advocate -
consider alternatives of
the obvious.
Ideate
Review your ideas and select the best options, but don’t narrow too fast. Hang on to ideas that excite,
amuse, or intrigue you. Don’t immediately worry about feasibility; implausible ideas may still have an
aspect within it that is very useful and meaningful.
Make Selections
Avaliable/Viable Solution 1. Post-it voting – each team member
gets three votes and marks three ideas
that he or she is attracted to.
2. The four categories method – Elect
one or two ideas for each of these four
Develop an app in which it categories: the rational choice, the most
has a chat box where likely to delight, the darling, and the long
employee can quickly input shot.
3. Bingo selection method – Choose
what they are feeling like ideas that inspire you to build in different
dissatisfaction, harassment form factors: a physical prototype, a
problem, demotivation etc. digital prototype, and an experience
App can give feedback based prototype.
on what can be done Carry forward multiple ideas. If an idea is
so far out there that it seems pointless to
test, ask yourselves what about that
solution was attractive, and then test that
aspect or integrate it into a new solution.
Prototype
Here is where you create a product. This could be a model you build, a detailed diagram or plan, a
letter, a process, an art piece, a story, a role-play … whatever brings form to your ideas.
How to Prototype
● Just Start! - Pick up some kind
of material and just start
building, doing, writing,
EMPLOYEE ID: LOGO MENU
sketching, or making!
NAME: ● Build with the user in mind -
MOOD
Are you meeting the true
needs of the users, based on
1. Happy
Hi Hira! 2. Sad ●
empathy, and how?
Create a “to do” list - Help
How are 3. Nervous every team member contribute
4. Calm and stay on task.
you feeling
vv
5. Angry ● Never give up - Push through
today? 6. Tired
and do not give up, even if you
get stuck. If necessary, go
7. Excited back and IDEATE some more!
8. Bored ● Think outside the box - Look
for non-traditional ways to do
ANONYMOUS something.
CHAT
Tap To Chat!
Prototype
Here is where you create a product. This could be a model you build, a detailed diagram or plan, a
letter, a process, an art piece, a story, a role-play … whatever brings form to your ideas.
How to Prototype
● Just Start! - Pick up some kind
of material and just start
building, doing, writing,
WORKLOAD sketching, or making!
HEALTH ● Build with the user in mind -
1. High Are you meeting the true
1. Did you have enough
needs of the users, based on
water? 2. Medium
empathy, and how?
2. Did you eat on time 3. Low ● Create a “to do” list - Help
today? every team member contribute
3. Take a 5 min walk!! and stay on task.
4. How’s your health ● Never give up - Push through
and do not give up, even if you
doing?
get stuck. If necessary, go
back and IDEATE some more!
● Think outside the box - Look
for non-traditional ways to do
something.
Test and Evolve
Here you see if your prototype satisfies the users’ needs, and if not, what changes need to be made.
Testing is about making things better; “failure” is really just an opportunity for more growth!
How to Test Your Prototype

● Show Don’t Tell - Put it in the

hands of others and have
them experience it (historical
simulations, character
experiences, products)
● Watch and Learn - Watch
reactions and note responses
to grow your prototype.
● Ideate and Prototype Again - if
things don’t work the first time,
take the opportunity to learn
and improve your ideas.
● Be Qualitative and
Quantitative - Consider
different measures of
effectiveness; consider the
context of the test and needs
of the user.
Reflect
The most important learning of any inquiry comes in the reflection. What did you learn? Consider the
process as well as the product as you reflect on your learning and prepare for future inquiries.

Guided Reflection Questions

1. What part of the project was

difficult and why?
2. What strategies did you
employ to overcome
obstacles?
3. What are the parts of the
design process that remain
unclear or you have questions
about?
4. What would you share with the
users for whom you developed
the solution?
Works Cited
Always remember to cite your sources for any inquiry project. Using credible sources and citing them
properly builds your credibility as well!

Cite Your Sources

● Purdue Online Writing Lab:

MLA formatting, including a
sample Works Cited Page and
Sample Paper.
● Google Docs: Research tool and
EasyBib add-on to create your
citations.
● Bib.me: Format an entire Works
Cited page.
● Social Media Citation Guide:
Cite different kinds of social
media in your projects.
● TASL: Attribution of other Internet
materials.