Professional Documents
Culture Documents
Development
Instructor – Faiza Sharif
What is a being
Professional?
1. Cognitive Ability
2. Emotional Intelligence
3. Cultural Intelligence
4. Personality Preference
5. Personal Values
6. Career Orientation
The Essential Managerial
Assessment Profile
1. Cognitive ability is defined as a general mental capability involving
reasoning, problem solving, planning, abstract thinking, complex
idea comprehension, and learning from experience.
– Example: Processing speed - when speaking to a customer, you can
identify their needs quickly if you have a high processing speed.
– Working Memory - You could be working on a project and don't
need to keep checking the instructions to remind yourself of the
next step in the series
The Essential Managerial
Assessment Profile
Cognitive Ability Skills Required Example
Ability to stay
Attention Multitasking at work
focused
Ability to recall Remembering where
Memory
information you put your keys
Deciding whether to
Logic and reasoning Problem-solving move to a new city,
take a new job, etc.
Interpreting through
Auditory and visual Deciphering a map
sight and sound
The Essential Managerial
Assessment Profile
2. Emotional intelligence (EI) describes a person’s
ability to identify, understand, manage, and harness
their own emotions and those of the people around
them.
• Test your EI:
– https://www.mindtools.com/axbwm3m/how-
emotionally-intelligent-are-you
The Essential Managerial
Assessment Profile
• The four elements of emotional intelligence
• Self-awareness: the ability to recognize your emotions and their impact while using gut feelings to
guide your decisions. Can you walk into a room, meet a stranger, attend a meeting and quickly sense
that something is not as it seems? Formerly known as “intuition,” this instinctual knowledge is based on
emotional intelligence.
• Self-management: the ability to control your emotions and behavior and adapt to changing
circumstances. Can you adequately harness your anger, disappointment or fear so your emotions don’t
interfere with your ability to listen or problem solve? Do you know when you need help, and can you
ask for it?
• Social awareness: the ability to sense, understand, and react to the emotions of others and to feel
comfortable socially. Can you tell when you are unintentionally making another person uncomfortable
or when someone who is smiling is really upset?
• Relationship management: the ability to inspire, influence, and connect to others and to manage
conflict. Can you remain calm, energized and focused in the face of another’s distress or during an
upsetting situation? Can you defuse conflict with humor or by listen convincingly to another’s point of
view?
The Essential Managerial
Assessment Profile
3. Cultural Intelligence refers to the skill to relate and
work effectively in culturally diverse situations. It's the
capability to cross boundaries and prosper in multiple
cultures.
The Essential Managerial
Assessment Profile