What Makes A Leader?

By Daniel Goleman
 Daniel Goleman
• An author and science journalist.
• He wrote for The New York Times, reporting
on the brain and behavioral sciences.
• His 1995 book Emotional Intelligence was
on The New York Times Best Seller list for a
year-and-a-half, a best-seller in many
countries, and is in print worldwide in 40
languages.
• Goleman has written books on topics
including self-deception, creativity,
transparency, meditation, social and
emotional learning, ecoliteracy and the
ecological crisis, and the Dalai Lama’s vision
for the future.
Leader
 Activity
• Take out a paper
• write your leader’s name who u follow
• Identify the best traits in him/her
 What is a Leader?

• somebody whom people follow: somebody

who guides or directs others

• somebody or something in lead: somebody

or something in front of all others, e.g. in a
race or procession

http://encarta.msn.com/encnet/features/dictionary
/DictionaryResults.aspx?refid=1861625378
 Task 
• Identify leadership traits:

Some leaders are flexible and subdued, others

shout their manifestos.
Effective leaders are alike in one crucial way: they all have a high degree
of
Emotional Intelligence

• Emotional Intelligence (EI):

– The ability to understand your emotions and those of
other people and behave appropriately in different
situations
– Is the essential condition of leadership
– Without EI, a person can have the best training in the
world an analytical mind, and an endless supply of
smart ideas but he/she won’t make a great leader.
 Evaluating Emotional Intelligence
• Competency model (identifying, training and
promoting likely stars)
• Personal capabililties:
I. Technical skills (acc, business planning)
II. Cognitive abilities (analytical reasoning, long term vision)
III. Emotional intelligence (ability to work with others)

“the higher the rank of a person considered to be a

star performer, the more EI capabilities showed
up as a reason of his/her effectiveness”
Components of Emotional Intelligence

• Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skill
 Self-Awareness
• The ability to recognize and understand your moods,
emotions, and drives as well as their effect on others
• Hallmarks:
– Know they-self
– Self-confidence
– Realistic self-assessment (limitations and strengths)
– Self-deprecating sense of humor (decide once regret
later)
– Constructive criticism
 Self-Regulation
• The ability to control or redirect disruptive impulses and moods
• Importance of self regulation:
Create an environment of trust and fairness
Ability to roll with the change
Lead the way by controlling their own diversity
integrity

• Hallmarks:
– Trustworthiness and integrity
– Openness to change
 Motivation
• A passion to work for reasons that go beyond money or status
• A Propensity to pursue goals with energy
– Intrinsic VS. Extrinsic
• Internal Drive to achieve
 Passion for work
 Seek creative challenges
 Love to learn
 Pride in doing job well
 Display energy
 Restless
 Create new ways to achieve better performance
 Explore new approaches
• Hallmarks:
– Strong drive to achieve
– Optimism
 Empathy
• The ability to understand the emotional makeup of
other people
• A skill in treating people according to their
emotional reactions

• Hallmarks:
– Expertise in building and
retaining talent
– Cross-cultural sensitivity
– Service to clients and customers
 Social Skill
• Proficiency in managing
relationships and building
networks
• An ability to find common
ground and build rapport

• Hallmarks:
– Effectiveness in leading change
– Persuasiveness
– Expertise in building and leading teams