What Makes A Leader?

By Daniel Goleman
 What is a Leader?

somebody whom people follow: somebody

who guides or directs others

somebody or something in lead: somebody or

something in front of all others, e.g. in a race
or procession

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 Effective leaders are alike in one crucial way: they
all have a high degree of Emotional Intelligence

Emotional Intelligence (EI):

Without EI, a person can have the best
training in the world an analytical mind, and
an endless supply of smart ideas but he/she
wont make a great leader.
Components of Emotional Intelligence

Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skill
 Self-Awareness
The ability to recognize and understand your
moods, emotions, and drives as well as their
effect on others

Hallmarks:
Know thy-self
Self-confidence
Realistic self-assessment
Self-deprecating sense of humor
 Self-Regulation
The ability to control or redirect disruptive
impulses and moods

Hallmarks:
Trustworthiness and integrity
Comfort with ambiguity
Openness to change
 Motivation
A passion to work for reasons that go beyond
money or status
A Propensity to pursue goals with energy
Intrinsic VS. Extrinsic
Hallmarks:
Strong drive to achieve
Optimism, even in the face of
failure
Organizational commitment
 Empathy
The ability to understand the
emotional makeup of other people
A skill in treating people according
to their emotional reactions

Hallmarks:
Expertise in building
and retaining talent
Cross-cultural sensitivity
Service to clients and customers
 Social Skill
Proficiency in managing
relationships and building
networks
An ability to find common
ground and build rapport

Hallmarks:
Effectiveness in leading change
Persuasiveness
Expertise in building and leading teams