Unit-1

Emotional Intelligence - EQ

ဦးအ ောင်ချစ်ခင်
Founder/President
MBA (Nottingham),
Dip M. PG Dip M (CIM)
The successful combination of

emotions + thoughts
EQ: Emotional Quotient
• Emotional Intelligence, or EI, describes an
ability or capacity to perceive, assess, and
manage the emotions of one's self, and of
others.

• EQ, or Emotional Quotient, is how one

measures Emotional Intelligence.
Goleman’s 20 EI Competencies
 Goleman’s 20 EI Competencies
Self-Awareness
• Emotional Self-Awareness
• Accurate Self-Assessment
• Self-Confidence
Self-Management
• Emotional Self-Control
• Trustworthiness
• Conscientiousness
• Optimism
• Adaptability
• Achievement Orientation
• Initiative
Social Awareness
• Empathy
• Organizational Awareness
• Service Orientation
Relationship Management
• Communication
• Developing Others
• Inspirational Leadership
• Influence
• Change Catalyst
• Conflict Management
• Building bonds
• Teamwork & Collaboration
EQ
Self-Awareness
•Emotional Self-Awareness
•Accurate Self-Assessment
•Self-Confidence
Managing Self to Embrace Change
“There is only one corner of the
universe you can be certain of
improving... and that's your own self.”
Aldous Huxley, English Writer

Emotions Thoughts Behavior Performance

 Self-Management
•Emotional Self-Control
•Trustworthiness
•Conscientiousness
•Optimism
•Adaptability
•Achievement Orientation
•Initiative
 Social Awareness
•Empathy
•Organizational Awareness
•Service Orientation
 Relationship Management
•Communication
•Developing Others
•Influence
•Change Catalyst
•Conflict Management
•Building bonds
•Inspirational Leadership
•Teamwork & Collaboration
American Management Association’s
Executive Emotional Intelligence
(EEI Model) Rob Fazio, Ph.D.
 Reading Leading

1. Self 2. People 3. Situation

Reading
Reading is about insight and knowing

Reading Yourself - self-aware before, during, and after situations.

Know your hot spots and triggers.

Reading People: verbal and nonverbal communication awareness of

your impact on others, talent identification, empathy

Reading the Situation: is the ability to understand the circumstances

and dynamics of past, current, and future business conditions, power
dynamics and politics in the organization
Leading
Leading - action and growth

Leading Yourself: motivate, change and manage yourself to be self-

strategic, self-talk, self-monitoring, self-coaching

Leading People: encourage and inspire others, engagement

Leading Situations: be a change catalyst, making a positive impact on

internal and external systems and environment