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Good Afternoon Welcome to Learning Session.

Have you ever thought why the best student at university is not the best one in family life or in profession? Why he is not the best father or best spouse??

You Have The Talent. How About Your Emotional Intelligence ?

EMOTIONAL INTELLIGENCE ( EI )

EMOTIONS + INTELLIGENCE

WHAT ARE EMOTIONS ?


Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, elation, love, frustration, anxiety, failure, achievement etc.
life. There are TWO dimensions of emotions: Physiological side: Emotion is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. Psychological side, a state of excitement or perturbation marked by strong feelings.

The above are the emotions which directly affect our day-to-day

Emotions And Their Blends:


Anger: fury, outrage, resentment, annoyance, hostility. Love: acceptance, friendliness, trust, kindness, infatuation. Shame: guilt, remorse, humiliation, regret. Fear: anxiety, nervousness, apprehension, terror. Enjoyment: happiness, joy, relief, contentment, pleasure. Sadness: Grief, sorrow, cheerlessness, gloom. Surprise: Shock, astonishment, amazement wonder.

Examples of Use Of Emotions:


She is too sensitive. He takes everything too personally. He is jealous of his colleagues. My boss is always in a hostile mood. She does not understand the feelings of others. He is always nagging others. The HOD blurts things out without thinking of others. Nobody understands/listens to me. The management is way out of touch with employees emotions. Why does it happen with me only in life. I am always nice with the people around me.

The above statements refer to various emotions we experience in our day to day life.

Why EI?
How well do we understand ourselves and other people? How do we approach crucial relationships?

These are issues in every aspect of our home, social and work life. In the offices we need to deal with human beings not with machines and human beings are not being operated through fuel but through good relationship.

Emotional Intelligence

Characteristics that are believed to be a part of emotional intelligence include:


Emotional awareness Self-confidence Self-control Empathy Political awareness Understanding others Communication Leadership Conflict management Collaboration and cooperation Team capabilities

ARE YOU EMOTIONALLY INTELLIGENT?


OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ

GETS YOU HIRED

GETS YOU FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

The HEAD

The HEART

IQ

EQ

THE PERSONALITY

THE PERSONALITY
Thinking Part Feeling Part

EQ

Emotional Intelligence (EI) Competencies: Four Major Groups


Self
Personal competence Recognition 1)Self-Awareness
Emotional Self-awareness Accurate self-assessment Self-confidence

Other
Social competence 2)Social Awareness
Empathy Service orientation Organizational awareness

Regulation

3)Self-Management
Self-control
Trustworthiness Conscientiousness Adaptability Achievement Drive Initiative

4)Relationship Management
Developing others
Influence Communication Conflict Management Leadership Change catalyst Building bonds Teamwork & collaboration

1)Self-awareness domain
(emotional self-awareness, accurate self-assessment and self confidence)
Emotional Self-awareness recognizing ones own feelings and how they impact ones performance Accurate self-assessment recognizing ones strengths and weaknesses

Self-confidence

Accurate self-assessment was a hallmark of superior performance in a study of several hundred managers from twelve different organizations

2)Social-awareness domain
(emotional self-control, transparency, trustworthiness, adaptability, achievement orientation, initiative, optimism, conscientiousness)

3)Selfmanagement domain
(empathy, organizational awareness, service orientation)

4)Relationship management domain


(inspirational leadership, influence, developing others, change catalyst, conflict management, building bonds, teamwork and collaboration, communication)
Developing others sensing others development needs and bolstering their abilities Influence handle and manage emotions in other people Communication creating an atmosphere of openness, fostering dialog Conflict Management spotting brewing issues and taking steps to calm Leadership visionary, inspire others, shared mission Change catalyst recognize need for change, remove barriers, challenge status quo Building bonds networking, knowledge frameworks, resources Teamwork & collaboration practice domain competencies at group level

WHAT IS SUCCESS
Is it your IQ: Exams passed, competitions cleared, percentage of marks in schools and colleges,academic qualifications etc Earning fat salary, top positions in workplace, being rich and wealthy, powerful,dominating, being influential etc

OR SUCCESS IS SOMETHING ELSE


The word "success" is a relative term Living a healthy and happy married life may be an indicator of success for some. Reaching a top position in carrier may be an indicator of success for others For some having a satisfying job life or personal satisfaction may be an indicator of success Only the tangible achievements may not be indicators of success in life. Many a times non-tangible performance or achievements may be termed as successful.

Developing Emotional Intelligence


Here are some actions you can take to develop your emotional intelligence so all of your relationships, including the difficult ones, are more productive.

Look at yourself honestly and commit to specific areas of selfimprovement. Think through the possible impact of your words before you speak. Avoid judging the actions of others before you have all of the facts. Be accountable for what you do and follow through on what you say you will do. Listen to opposing viewpoints and admit when you are wrong. Praise others and give credit where credit is due. Analyze your common emotions in times of stress, and work to control them. Be consistently and genuinely respectful. Curb negative thoughts and work to foster optimism. Work at becoming a better listener. Agree to disagree with those who have incompatible beliefs.

EMOTIONAL SKILLS MANAGERS SHOULD LEARN


Emotional Competency - Tackling Emotional Upsets - Handling Egoism EMOTIONAL Maturity -Developing Others -Adaptability and Flexibility EMOTIONAL SENSITIVITY -Understanding Threshold of Emotional Arousal -Improving Inter-personal Relations

CONCLUSION
Applying EQ makes you feel comfortable within your own skin and with people around you You can also understand what makes you uncomfortable with certain people or jobs and how to overcome your emotional outbursts.

Thank You!
Good luck in developing and strengthening your emotional intelligence!

For a copy of todays PowerPoint presentation, go to: http://mahadevaniyer.wordpress.com