Vidya Prasarak Mandal’s

Maharshi Parshuram College of

Engineering, Velneshwar
Presents
Online Lecture Series
Course Name

Business Communication and Ethics

Lecture by

Mr. Ganesh Dive

Assistant Professor
Applied Sciences and Humanities Department
Topic:
Contents
• Activities

• Origin of the term

• Definitions of Emotional Intelligence(EI)
• Meaning of EI
• Examples

• Importance of EI
• How to improve EI?
Naming Feelings

• How do you feel? How are you feeling

today?
• The answer "fine" even when he/she is not
fine
• Angry- Upset - Sad - Calm - Indifferent -
Bored - Happy – Excited
Naming Feelings continued…

• Seta goal of how you would like to be

feeling in next one hour.
• How to get from the present feeling to the
goal?
Review Questions
1. What did we just do?
2. Are feelings easy or hard to talk about?
Why?
3. How do you know when you're feeling a
feeling? Can you stop or change your
feelings? Increase your feelings?
4. What are some lessons from the activity?
Answers
A) Strongly Disagree
B) Disagree
C) Neither Agree Nor Disagree
D) Agree
E) Strongly Agree
Questions
1. I do not become defensive when
criticized.
2. I can stay calm under pressure.
3. I handle setbacks effectively.
4. I manage anxiety, stress, anger, and fear
in pursuit of a goal.
5. I utilize criticism and other feedback for
growth.
Questions
6. I am positive.
7. I maintain a sense of humor.
8. I try to see things from another’s
perspective.
9. I recognize how his or her behavior
affects others.
10. I can listen without jumping to
judgement.
Celebrate New Goals
• Some people have made great contributions to our
world.
• People
who have made a difference (e.g. Edison,
Gandhi, Mother Teresa)
• Whatattributes did/do those people exhibit?
Discuss the idea of setting goals.
Origin of the term Emotional
Intelligence
• PubliliusSyrus in the first century B.C.
states, “Rule your feelings, lest your
feelings rule you.”
• Theterm developed during the 1970s and
80s by the work and writings of
psychologists Howard Gardner, Peter
Salovey and John Mayer.
• EIfirst appeared in 1985 in a doctoral
dissertation by Wayne Leon Payne
Origin of the term continued…
• Saloveyand Mayer coined the term
“emotional intelligence” in 1990
• Daniel Goleman’s best-seller Emotional
Intelligence: Why It Can Matter More Than
IQ (1995)
• Goleman'slatest book, Working with
Emotional Intelligence (1998)
Definitions of EI
• “Form of social intelligence that involves
the ability to monitor one’s own and
others’ feelings and emotions, to
discriminate among them, and to use this
information to guide one’s thinking and
action.”
- Salovey and Mayer
Definitions of EI continued…
• “Emotional Intelligence is the ability to
sense, understand, value and effectively
apply the power of emotions as a source
of human energy, information, trust,
creativity and influence”
- Daniel Goleman
Definitions of EI continued…
“The capacity for recognizing our own
feelings and those of others, for
motivating ourselves, and for managing
emotions well in ourselves and in
relationships is known as emotional
intelligence.”
- Daniel Goleman
Meaning of EI
• The capacity to be aware of, control, and
express one's emotions, and to handle
interpersonal relationships judiciously and
empathetically.
• A clarification: EQ and IQ
• A few misconceptions
Examples:
Mountains out of molehills
• Mad mornings
• Lose control!!!
• Tyson to Bhajji
Importance of EI
• EIallows us to think more creatively
and to use our emotions to solve
problems.
• Gateway to living a more fulfilled and
happy life
• Business world
• Leadership role
How to improve EI?
• EQ not the opposite of IQ
• Emotionsto assist thinking, thinking to
analyze emotion
• Emotions as codes
• What do you choose? Heaven or Hell?
Live, love and leave a legacy
Thank You!

Wish You Become Master of Yourselves!