What is intelligence?

• The ability to acquire and apply

knowledge and skills.
• Intelligence is the capacity to understand
the world and the resourcefulness to
cope with its challenges.
 What is intelligence?....
• Intelligence refers to individual’s ability:
To understand complex ideas
To adapt effectively to the environment
To learn from experience
To engage in various forms of reasoning
To overcome obstacle by careful thought
•How IQ Tests measure
intelligence?
 What number bests completes the
Analogy?
1. If 8:4 Then 10:?
a) 3
b) 7
c) 24
d) 5
 What “ Boat is to water”
“Plane is to....”
a) Fly
b) Sky
c) Float
d) Air
 What number does not fit in the list?

a) 3
b) 5
c) 7
d) 11
e) 14
f) 17
 Cognitive Intelligence (IQ
• Cognitive Intelligence (IQ): Your ability to
learn and understand new situations, reason
through a given problem, and apply
knowledge to a current situation.
• What is Emotional Intelligence?
 What is Emotional Intelligence?
• Emotional Intelligence is the ability to identify
and manage your own emotions and the
emotions of others. It is generally said to
include these skills:
I. Understanding emotions of self and others
II. Using emotions for solving problems of life
III. Managing emotions to lead a happy and
successful life
 What is Emotional Intelligence?
• In 1995, psychologist and science journalist
Daniel Goleman published a book introducing
most of the world to the nascent concept
of emotional intelligence. (Salovey and Mayer
1989)
• The idea--that an ability to understand and
manage emotions greatly increases our chances
of success--quickly took off, and it went on to
greatly influence the way people think about
emotions and human behaviour.
 What is Emotional Intelligence?
• Emotional intelligence (EQ) is the
capacity of recognizing our own
feelings and those of others, for
motivating ourselves, for managing
emotions in ourselves as well as in our
relationships
 EQ vs. IQ
• Emotional Intelligence (EQ): Emotional
intelligence is your ability to recognize
and understand emotions in yourself and
others, and your ability to use this
awareness to manage your behavior and
relationships.
• Cognitive Intelligence (IQ): Your ability to
learn and understand new situations,
reason through a given problem, and
apply knowledge to a current situation.
EQ vs. IQ
 IQ vs. EQ
EQ
 Not fixed
 Can be improved throughout life
IQ
 Established by mid-teens
 Can’t increase
 Predicts only 10% – 20% of life success
15
Emotional Intelligence - Gihan aboueleish
• 90% of the success of outstanding leaders is
attributable to emotional intelligence (EQ),
which is twice as important than intellectual
intelligence (IQ).
 Why is EQ so Important?
• IQ + Skills + EQ
Required for complex jobs, especially
leadership positions
7
The Judgement of Solomon
 Good or Bad
• Fire
• Water
• Air
• Electricity
• Wealth
• Power
 Good or Bad
• Love
• Hatred
• Trust
• Fear
• Kindness
• Anger
• Anybody can become angry-
that is easy, but to be angry
with the right person and to
the right degree and at the
right time and for the right
purpose, and in the right way-
That is not within everybody's
Power and is not easy
Aristotle
Emotional Intelligence
“In the fields I have studied, emotional
intelligence is much more powerful
than IQ in determining who emerges
as a leader. IQ is a threshold
competence. You need it, but it
doesn’t make you a star. Emotional
intelligence can.”
- Warren Bennis, author of On Becoming
a Leader
 Five components of emotional
intelligence
• Self-awareness
• Self-regulation.
• Motivation.
• Empathy.
• Social skills
 Self-awareness.
• A person has a healthy sense of emotional
intelligence self-awareness if they understand
their own strengths and weaknesses, as well
as how their actions affect others.
• A person with emotional self-awareness is
usually receptive to, and able to learn from,
constructive criticism more than one who
doesn't have emotional self-awareness.
 Self-awareness.
Self-Awareness
•Can I accurately identify my
own emotions and
tendencies as they happen?
•Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence
 Self-Regulation
• This is the ability to control emotions and
impulses.
• People who self-regulate typically don't allow
themselves to become too angry or jealous,
and they don't make impulsive, careless
decisions.
• They think before they act. Characteristics of
self-regulation are thoughtfulness, comfort
with change, integrity , and the ability to say
no.
 Self-Regulation
• Can I manage my emotions and behavior to a
positive outcome?
• Findings ways to handle emotions that are
appropriate to the situation
 Motivation
• People with a high degree of emotional
intelligence are usually motivated.
• They're willing to defer immediate results for
long-term success.
• They're highly productive, love a challenge,
and are very effective in whatever they do.
 Empathy
•Understanding The Emotional Perspective Of
Other people
 Empathy
• This is perhaps the second-most important
element of emotional intelligence.
• Empathy is the ability to identify with and
understand the wants, needs, and viewpoints
of those around you.
• People with empathy are good at recognizing
the feelings of others, even when those
feelings may not be obvious.
 Empathy
• As a result, empathetic people are
usually excellent at managing
relationships, listening , and relating to
others.
• They avoid stereotyping and judging too
quickly, and they live their lives in a very
open, honest way.
Social Skills
 Social Skills
• It's usually easy to talk to and like people with
good social skills, another sign of high emotional
intelligence.
• Those with strong social skills are typically team
players.
• Rather than focus on their own success first, they
help others develop and shine.
• They can manage disputes, are excellent
communicators, and are masters at building and
maintaining relationships.
 Benefits of High Emotional
Intelligence
• According to, 90% of high performance at the
work place possess high EQ, while 80%of low
performance have low EQ.
• EQ accounted for 67% of the abilities deemed
necessary for superior performance in leaders,
and mattered twice as much as technical
expertise or IQ ( Danial Goleman)
 Steps to develop Emotional
Intelligence
1. Be a human
2. Reduce Negative Emotions-
Bura Jo Dekhan Main Chala, Bura Naa Milya Koye
Jo Munn Khoja Apnaa, To Mujhse Bura Naa Koye

I searched for the crooked, met not a single one

When searched myself, "I" found the crooked one
3. Understand People-
• To understand all is to forgive all. (Voltaire)

• “Any fool can criticize, complain, and

condemn—and most fools do. But it takes
character and self-control to be
understanding and forgiving.”
( Dale Carnegie)
4. Avoid Stress
5. Express Your Emotions:
“Holding on to anger is like grasping a hot
coal with the intent of harming another;
you end up getting burned.”
Buddha
6. Think Positive
7. Learn From Failure-
• "I've missed more than 9000 shots in my
career. I've lost almost 300 games. 26 times,
I've been trusted to take the game-
winning shot and missed. I've failed over and
over and over again in my life (Michael
Jordan)

THOSE WHO RIDE ON HORSE ONLY FALLS

HOW CAN A PERSON FALL, IF HE ONLY
CRAWLS
8. Be Hopeful-
• Always hope for the best in life

We must accept finite disappointment,

but never lose infinite hope
Martin Luther King. Jr.
 Signs of High Emotional Intelligence
1. You think about feelings.
That awareness begins with reflection. You ask
questions like:
• What are my emotional strengths? What are my
weaknesses?
• How does my current mood affect my thoughts
and decision making?
• What's going on under the surface that influences
what others say or do?
Pondering questions like these yield valuable
insights that can be used to your advantage.
2. You pause.
• The pause is as simple as taking a moment to
stop and think before you speak or act. (Easy
in theory, difficult in practice.) This can help
save you from embarrassing moments or from
making commitments too quickly.
• In other words, pausing helps you refrain from
making a permanent decision based on a
temporary emotion.
3. You strive to control your thoughts.
• You don't have much control over the emotion
you experience in a given moment.
• But you can control your reaction to those
emotions--by focusing on your thoughts. (As
it's been said: You can't prevent a bird from
landing on your head, but you can keep it
from building a nest.)
4. You benefit from criticism.
• Nobody enjoys negative feedback. But you
know that criticism is a chance to learn, even
if it's not delivered in the best way.
• When you receive negative feedback, you
keep your emotions in check and ask yourself:
How can this make me better?
5.You demonstrate empathy
6. You praise others
7. You give helpful feedback-
• Negative feedback has great potential to hurt
the feelings of others.
• Realizing this, you reframe criticism as
constructive feedback, so the recipient sees it
as helpful instead of harmful.
8. You apologize.
• It takes strength and courage to be able to say
you're sorry. But doing so demonstrates
humility, a quality that will naturally draw
others to you.
• Emotional intelligence helps you realize that
apologizing doesn't always mean you're
wrong. It does mean valuing your relationship
more than your ego.
9.You forgive and forget.
• Hanging on to resentment is like leaving a
knife inside a wound. While the offending
party moves on with their life, you never give
yourself the chance to heal.
• When you forgive and forget, you prevent
others from holding your emotions hostage--
allowing you to move forward.
10.You keep your commitments.
• It's common nowadays for people to break an
agreement or commitment when they feel like
it.
• But when you make a habit of keeping your
word--in things big and small--you develop a
strong reputation for reliability and
trustworthiness