RECRUITING HUMAN RESOURCES

Recruitment
Getting it wrong is not an option
 Overview
Overview

•• Recruitment
Recruitment defined
defined
•• The
The Hiring
Hiring Process
Process
•• Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment
•• Finding
Finding Internal
Internal Candidates
Candidates
•• Outside
Outside Sources
Sources of
of Candidates
Candidates
 What
What isis Recruitment?
Recruitment?

Identifying
Identifying and
and attracting
attracting potential
potential employees.
employees.
(Noe
(Noe et
et al.,
al., 2011)
2011)

The
The process
process of
of generating
generating aa pool
pool of
of qualified
qualified
candidates
candidates for
for aa particular
particular job.
job.
(Gomez-Mejia
(Gomez-Mejia et et al.,
al., 2013)
2013)
The
The Hiring
Hiring Process
Process

(Gomez-Mejia et al., 2013)

The
The Hiring
Hiring Process
Process (cont’d)
(cont’d)
 Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment

1.
1. Who
Who isis being
being targeted
targeted through
through the
the
recruitment?
recruitment?

2.
2. Where
Where isis the
the appropriate
appropriate place
place to
to recruit
recruit
clients?
clients?

3.
3. When
When should
should recruitment
recruitment be
be done?
done?

4.
4. What
What messages
messages should
should be
be delivered
delivered during
during
recruitment?
recruitment?
Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment
(cont’d)
(cont’d)
Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment
(cont’d)
(cont’d)
Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment
(cont’d)
(cont’d)
 Six-Step
Six-Step Approach
Approach to
to Recruitment
Recruitment
(cont’d)
(cont’d)
1.
1. Who
Who isis being
being targeted
targeted through
through the
the
recruitment?
recruitment?
2.
2. Where
Where isis the
the appropriate
appropriate place
place to
to recruit
recruit
clients?
clients?
3.
3. When
When should
should recruitment
recruitment be
be done?
done?
4.
4. What
What messages
messages should
should be
be delivered
delivered during
during
recruitment?
recruitment?
5.
5. How
How should
should the
the messages
messages bebe delivered?
delivered?
6.
6. Who
Who isis the
the most
most appropriate
appropriate person
person to to do
do
recruitment?
recruitment?
 Finding
Finding Internal
Internal Candidates
Candidates

Hiring-from-Within Tasks

Posting open Rehiring former Succession

job positions employees planning (HRIS)

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–12

 Outside
Outside Sources
Sources of
of Candidates
Candidates
Locating Outside Candidates

1 Recruiting via the Internet 6 Executive Recruiters / Head Hunters

2 Advertising 7 College Recruiting

3 Employment Agencies 8 Referrals and Walk-ins

4 Temp/Alternative Staffing

5 Outsourcing

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 Online Recruiting Job Boards

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 Online Recruiting Job Boards

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 Advertising
Advertising

•• The
The Media
Media Choice
Choice
–– Selection
Selectionofofthe
thebest
bestmedium
mediumdepends
dependson onthe
thepositions
positionsfor
for
which
whichthe
thefirm
firmisisrecruiting.
recruiting.
•• Newspapers:
Newspapers:local localand
andspecific
specificlabor
labormarkets
markets
•• Trade
Tradeand
andprofessional
professionaljournals:
journals:specialized
specialized
employees
employees
•• Internet
Internetjob
jobsites:
sites:global
globallabor
labormarkets
markets
•• Constructing
Constructing (Writing)
(Writing) Effective
Effective Ads
Ads
–– Create
Createattention,
attention,interest,
interest,desire,
desire,and
andaction
action(AIDA).
(AIDA).
–– Create
Createaapositive
positiveimpression
impression(image)
(image)ofofthe
thefirm.
firm.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–16
 Job ads in newspapers

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 Employment
Employment Agencies
Agencies

Types of Employment
Agencies

Public Nonprofit Private

agencies agencies agencies

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 Why
Why Use
Use aa Private
Private Employment
Employment Agency?
Agency?

•• Where
Where the the organization
organization lacks
lacks recruiting
recruiting and
and
screening
screening capabilities
capabilities to
to attract
attract aa pool
pool of
of qualified
qualified
applicants.
applicants.
•• To
To fill
fill aa particular
particular opening
opening quickly.
quickly.
•• To
To reach
reach currently
currently employed
employed individuals
individuals whowho are
are
more
more comfortable
comfortable dealing
dealing with
with agencies
agencies than
than
competing
competing companies.
companies.
•• To
To reduce
reduce internal
internal time
time devoted
devoted to
to recruiting.
recruiting.

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–19

 Temp/Alternate
Temp/Alternate Staffing
Staffing

•• Temp
Temp Staffing
Staffing
–– Casual,
Casual,seasonal,
seasonal,or
ortemporary)
temporary)workers
workersemployed
employed
by
bythe
thecompany,
company, but
butononan
anexplicit
explicitshort-term
short-termbasis.
basis.
•• On-Demand
On-Demand Recruiting
Recruiting Services
Services (ODRS)
(ODRS)
–– Provide
Provideshort-term
short-termspecialized
specializedrecruiting
recruitingtotosupport
support
specific
specificprojects
projectswithout
withoutthe
theexpense
expenseofofretaining
retaining
traditional
traditionalsearch
searchfirms.
firms.

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–20

 Outsourcing
Outsourcing Jobs
Jobs
Political and military
instability

Resentment and
Cultural
anxiety of U.S.
misunderstandings
employees/unions

Outsourcing
Costs of foreign Issues Customers’ securing
and privacy
workers
concerns

Foreign contracts,
Special training of
liability, and legal
foreign employees
concerns

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–21

 Executive
Executive Recruitment
Recruitment

•• Executive
Executive Recruiters
Recruiters (Headhunters)
(Headhunters)
–– Contingent-based
Contingent-basedrecruiters
recruiters
–– Retained
Retainedexecutive
executivesearchers
searchers
–– Internet
Internettechnology
technologyand
andspecialization
specializationtrends
trends

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–22

 University
University Recruiting
Recruiting

•• On-campus
On-campusrecruiting
recruiting •• On-site
On-sitevisits
visits
goals
goals –– Invitation
Invitationletters
letters
–– ToTodetermine
determineififthe
thecandidate
candidate –– Assigned
Assignedhosts
hosts
isisworthy
worthyofoffurther
further –– Information
Informationpackages
packages
consideration
consideration
–– Planned
Plannedinterviews
interviews
–– To
Toattract
attractgood
goodcandidates
candidates
–– Timely
Timelyemployment
employmentoffer
offer
–– Follow-up
Follow-up

•• Internships
Internships
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–23
 Job
Job Fairs
Fairs

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 Job
Job Fairs
Fairs (cont’d)
(cont’d)

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–25

 Job
Job Fairs
Fairs (cont’d)
(cont’d)

Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–26

 Employee
Employee Referrals
Referrals and
and Walk-ins
Walk-ins

•• Employee
Employee Referrals
Referrals
–– Referring
Referringemployees
employeesbecome
becomestakeholders.
stakeholders.
–– Referral
Referralisisaacost-effective
cost-effectiverecruitment
recruitmentprogram.
program.
–– Referral
Referralcan
canspeed
speedupupdiversifying
diversifyingthe
theworkforce.
workforce.
–– Relying
Relyingononreferrals
referralsmay
maybebediscriminatory.
discriminatory.
•• Walk-ins
Walk-ins
–– Seek
Seekemployment
employmentthrough
throughaapersonal
personaldirect
directapproach
approachtotothe
the
employer.
employer.
–– Courteous
Courteoustreatment
treatmentofofany
anyapplicant
applicantisisaagood
goodbusiness
business
practice.
practice.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall 5–27
 Activity:
Activity: Advertising
Advertising
1.
1. What
What recruitment
recruitment method(s)
method(s) might
might you
you consider
consider
for
for the
the following
following jobs?
jobs? Why?
Why?
a)a) AAnew
newmanaging
managingdirector
directorforforaalarge
largeengineering
engineeringcompany.
company.
b)b) Six
Sixindividuals
individualswho
whowill
willform
formaasales
salesteam
teamfor
foraanew
newarea
area
office.
office.
c)c) Telesales
Telesalesstaff
stafffor
foraanew
newcallcallcentre
centreininaamajor
majorcity.
city.
d)d) Production
Productionline
lineworkers
workersfor foraafood
foodmanufacturer.
manufacturer.

2.
2. IfIf you
you were
were responsible
responsible forfor choosing
choosing aa
newspaper
newspaper in in which
which to to advertise
advertise aa post,
post, what
what
would
would you
you want
want to
to find
find out
out in
in order
order to
to make
make your
your
choice?
choice?
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Questions
Questions or
or Comments…
Comments…