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  • Chapter 4 - Emotion and Mood

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    The document discusses the differences between moods and emotions. Moods refer to more generalized positive or negative feelings that can last a long time, while emotions are brief, episodic feelings directed at a specific source or cause. Some key differences highlighted are that emotions tend to be more action-oriented and linked to behavior, while moods are more cerebral. The document also examines concepts like emotional labor, display rules, and positive versus negative affect.

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    The document discusses the differences between moods and emotions. Moods refer to more generalized positive or negative feelings that can last a long time, while emotions are brief, episodic feelings directed at a specific source or cause. Some key differences highlighted are that emotions tend to be more action-oriented and linked to behavior, while moods are more cerebral. The document also examines concepts like emotional labor, display rules, and positive versus negative affect.

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    © All Rights Reserved
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    8 views27 pages

    Chapter 4 - Emotion and Mood

    Uploaded by

    nhi136239
    The document discusses the differences between moods and emotions. Moods refer to more generalized positive or negative feelings that can last a long time, while emotions are brief, episodic feelings directed at a specific source or cause. Some key differences highlighted are that emotions tend to be more action-oriented and linked to behavior, while moods are more cerebral. The document also examines concepts like emotional labor, display rules, and positive versus negative affect.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 27

    3-1

     Broad range of feelings, in the form of moods and


    emotions, that people experience in their life context.

    3-2
    Moods Emotion
    Generalized positive Emotions are strong
    or negative feelings positive or negative
    or states of mind. feelings directed
    toward

    someone or something.

    3-3
    3-4
    Emotions Moods
    “I was really angry when Prof. “Oh, I just don’t have the energy
    Nitpicker criticized my to do much today. I’ve felt down
    presentation” all week.”
    •Identified with a source, cause •Hard to identify cause
    •Tend to be brief, episodic •Can be long lasting
    •Many forms and types •Either positive or negative
    •Action oriented; link to •More cerebral; less action
    behavior oriented
    •Can turn into a mood •Can influence emotion

    3-5
    Copyright © 2008 John Wiley & Sons, Inc. 3-6
    Copyright © 2008 John Wiley & Sons, Inc. 3-7
    3-8
    Copyright © 2008 John Wiley & Sons, Inc. 3-9
    Copyright © 2008 John Wiley & Sons, Inc. 3-10
    Ability to
    understand
    emotions and
    manage
    relationships
    effectively.

    3-11
    3-12
    3-13
    3-14
    3-15
    3-16
    3-17
    3-18
    Self conscious emotions
     Arise from internal sources (shame, guilt, embarrassment,
    pride) and help regulate interpersonal relationships.

    Social emotions
     Arise from external sources (pity, jealousy) and refer to
    individuals’ feelings based on information external to
    themselves.

    3-19
    Emotion and mood contagion is the spillover of one’s
    emotions and mood onto others.

    3-20
    Emotional labor – regulating one’s emotions to
    display those desired by the organization.

    Copyright © 2008 John Wiley & Sons, Inc. 3-21


    Emotional dissonance – inconsistencies between
    emotions we feel and emotions we project.

    Copyright © 2008 John Wiley & Sons, Inc. 3-22


    Deep acting
     Trying to modify your true inner feelings based on
    display rules.

    Copyright © 2008 John Wiley & Sons, Inc. 3-23


    Surface acting
     Hiding true feelings while displaying different ones.

    Copyright © 2008 John Wiley & Sons, Inc. 3-24


    Display rules
     Informal standards that govern the degree to which it
    is appropriate for people from different cultures to
    display their emotions.

    Copyright © 2008 John Wiley & Sons, Inc. 3-25


    Positive affect
     tendency to be perceptually positive

    Negative affect
     tend to experience negative moods in a wide range of
    settings and under many different conditions

    Copyright © 2008 John Wiley & Sons, Inc. 3-26


    Copyright © 2008 John Wiley & Sons, Inc. 3-27

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