LESSON 1

Introduction to Office
Management
 OBJECTIVES

- Understand the Functions of Office and its

importance
- Identify the qualifications, functions and duties of
office manager

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 LESSON 1

Introduction to Office Management

Let’s Define first

Office is a part of an organization. It is a place where

records of various activities are kept. According to Denyer,
‘’Office is a place where clerical operations are carried on. It is
not a mere place but a place with various activities. ‘’The office
provides the necessary information on the basis of which plan
and policies may be formulated and results assessed. In the
modern office almost all clerical work is carried on with
machines, with air conditional and pleasing colors that lead to
better performance of the organization.

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The basic functions of an office can be said to be receiving,
recording, arranging and giving information.

Receiving Information - its relating to office that obtained from internal

and external sources.

Recording Information - created and maintained for all information

obtained from internal and external sources.

Arranging Information – to gather from various sources to be supplied in the

prescribed format like invoice, payroll, accounting statements, statistical
statements, etc.

Giving Information – required information in the form of instruction, orders,

statistical and financial statement.
 FLOW OF WORK

In any organization, office work is

performed by innumerable employees. The flow of
work must be ensured in such a way that office
work is done with the maximum efficiency and
minimum cost. The term ‘flow of work’ is connected
with the ways in which work moves along from one
operation to another. It should be planned in such
a manner so as to keep every employee steadily
employed during the working hours.

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OFFICE MANAGER
Any person, appointed to head the office
is an office manager. He is a part of the
management. He is responsible for getting the
work done in the office and has to ensure that
procedures and policies formulated by his
management are properly implemented.

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QUALITIES OF A GOOD
MANAGER

LEADERSHIP

PERSONAL QUALITIES

PROFESSIONAL INTERESTS
FUNCTIONS OF THE OFFICE MANGER

1. Recruitment of Staff – Office Manager is Entrusted with the task of recruitment of Staff.
2. Trai ni ng Of S t af f – are t o be dev i s ed not only f or t he new rec rui t s , but al s o t he old hands are to be kept in touch with the last appliances, techniques and process of office management.
3. Coordinating – the tasks of various workers in the office is essential for its existence.
4. Controlling stationery and supplies – required to enforce proper control over stationery and supplies into the office.

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Functions of Management

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 1. “No organization worth the name can exist without
an efficient office”. Comment on this statement and
explain the importance and functions of an office.

2. Discuss the status of office manager. State the

qualities required by him/her to manage the office
effectively and efficiently.

3. Imagine that you are planning to build a business and

do not have any prior knowledge of management. What
would you do to survive your business? Show how you
will manage the business.

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THANK YOU

SHERLYN MAE T. LOPEZ

09364619086

sherlynmaetlopez@gmail.com