CORPORATE

ETIQUETTES AND
CORPORATE GROOMING

BY
DIVYA DIXIT
SKILLSLATE
Etiquette is a code of behavior that delineates

Divya Dixit - Corporate Etiquettes and Manners

expectations for social behavior according to
contemporary conventional norms within a
society, social class, or group.
Certain important business
Etiquettes are

Divya Dixit - Corporate Etiquettes and Manners

 E-mail etiquette
 Telephone etiquette
 Office etiquette
 Meeting etiquette
Email Etiquettes

Divya Dixit - Corporate Etiquettes and Manners

Draft a clear, simple subject line

Create a subject line that’s direct so your recipient immediately

understands what your message is concerning.

This subject line should summarize the purpose of your email in a

few words or a concise sentence.
Use a standard font

Divya Dixit - Corporate Etiquettes and Manners

 Arial
 Calibri
 Cambria
 Georgia
 Helvetica
 Times New Roman
Address your recipient formally

 Address the recipient as “Mr.,” “Ms.” or “Mrs.” unless you

know them very well.

 You may address people on a first name basis if you are

often in cordial contact.

 Use a professional salutation, such as “Hello Mr.

Rajveer” or “Dear Ms. Kamini” to begin your email politely
and professionally.

Divya Dixit - Corporate Etiquettes and Manners

 Use carbon copy and blind
carbon copy appropriately
 To refers to the person for whom the email is being written

 CC refers to them who should be aware of the incident which is mentioned in the mail

 BCC refers to the group where one should not about the others whoever has reeived
this mail

 Use carbon copy, or cc, for a group of business contacts who know one another

 Use blind carbon copy, or bcc, if you’re sending your message to a group of people who
do not know one another. This function conceals the names and email addresses of
other recipients to protect their privacy when you do not want everyone on the
message to receive contact information for the others.
Divya Dixit - Corporate Etiquettes and Manners
Include a professional closing
 Conclude your email with a short closing, such as “Thank you,” “Best
regards” or “Sincerely.”

 Include your full name at the bottom along with your title and essential
contact information, such as your phone number.
This closing gives your recipient all the details they need to respond.

Thanking You
Best Regards
Divya Dixit
Mobile
Email ID

Divya Dixit - Corporate Etiquettes and Manners

Proofread your email carefully
 Reread your message before sending it.

 Spellcheck can catch many errors, but be sure to check for typos
on your own, too.

 Look for proper punctuation, spelling and grammar.

 If you’re reaching out to an important client, consider having a

coworker look over the message as well before sending it on.

Divya Dixit - Corporate Etiquettes and Manners

 Attachments

Don’t forget to attach attachments if

required.

Check the attachment once more before

sending it to the recipient

Divya Dixit - Corporate Etiquettes and Manners

 Don't use emojis

 Even though emojis play a big role in our daily communications when it
comes to instant messaging, they don't belong to professional emails.

 everyone interprets them differently

Divya Dixit - Corporate Etiquettes and Manners

Email Template

Divya Dixit - Corporate Etiquettes and Manners

Telephone Etiquettes

Start your call with a positive greeting, such as:

 “Good Morning”
 “Good Afternoon”
 “Hello”

Always Speak Clearly

 It is important to speak clearly and slowly.

Answer Calls Promptly

 Every phone ring is equal to six seconds.
 Most people will not wait a long time on the phone.
 Long waits can create a negative experience for the person speaking to
your business.
 It is recommended to answer a call on the second or third ring.
Divya Dixit - Corporate Etiquettes and Manners
Don't Use Slang

 slang and other poor language conveys a very

unprofessional message
Do Not Yell
 Some people have a tendency to be on the louder side when they
speak.
 you tone down your voice so that the person on the other end of
the line does not feel that they are being shouted at.
Never Eat Or Drink
 it is important to not eat or drink while on phone duty.
 Wait for your break to grab a drink or something to eat.
 Customers do not want to hear you chomping in their ear.

Divya Dixit - Corporate Etiquettes and Manners

Office etiquettes
 Never adopt a casual attitude at work. Your office pays you for your hard
work and not for loitering around.

 Don’t peep into other’s cubicles and workstations. Knock before entering
anyone’s cabin. Respect each other’s privacy.

 Put your hand phone in the silent or vibrating mode at the workplace. Loud
ring tones are totally unprofessional and also disturb other people.

 Don’t open anyone else’s notepads registers or files without his permission.

 It is bad manners to sneeze or cough in public without covering your mouth.

Use a handkerchief or tissue for the same.

Divya Dixit - Corporate Etiquettes and Manners

 Stay away from nasty politics at the workplace. Avoid playing
blame games.

 Keep your workstation clean and tidy. Throw unwanted paper in

dustbin and keep files in their respective drawers. Put a label on
top of each file to avoid unnecessary searching.

 Never criticize or make fun of any of your colleagues. Remember

fighting leads to no solution. There are several other ways to
express displeasure. Sit with your colleagues, discuss issues face
to face and decide on something which is mutually acceptable.

 Take care of your pitch and tone at the workplace. Never shout on
anyone or use foul words. It is unprofessional to lash out at others
under pressure. Stay calm and think rationally.

Divya Dixit - Corporate Etiquettes and Manners

 Never attend meetings or seminars without a notepad and pen. It is
little tough to remember each and everything discussed in the
meeting. Jot down the important points for future reference. Wait for
your turn to speak.

Divya Dixit - Corporate Etiquettes and Manners

 Pass on information to all related recipients in the desired form.
Communicate through written modes of communication preferably
through emails. Keep your reporting boss in the loop. Make sure your
email signatures are correct.

 Reach office on time. One must adhere to the guidelines and policies
of the organization. Discipline must be maintained at the workplace.

 No organization likes to have a shabbily dressed employee. Shave

daily and do not use strong perfumes.
 Never wear revealing clothes to work. Body piercing and tattoo are
a strict no no at the workplace. Females should avoid wearing
heavy jewellery to work.

Divya Dixit - Corporate Etiquettes and Manners

 Don’t pass lewd comments to any of your fellow workers.

 While having lunch together, do not start till the others have
received their food. Make sure your spoon and fork do not make a
clattering sound. Eat slowly to avoid burping in public.

 Respect your fellow workers and help them whenever required.

 It is unethical to share confidential data with external parties and
any other individual who is not related to the organization. Data in
any form must not be passed to anyone outside the organization.

Divya Dixit - Corporate Etiquettes and Manners

 Office Stationery is meant to be used only at work. Taking any
office property back home is equivalent to stealing.

 Make sure you turn off the monitor while you go out for lunch or
tea breaks. Switch off the fans, lights, printer, fax machine,
scanner before you leave for the day.
 Park you car at the space allocated to you. Don’t park your vehicle at
the entrance as it might obstruct someone’s way.

Divya Dixit - Corporate Etiquettes and Manners

 Never ever drink while you are at work. Smoke only at the smoking
zones.

 Do not leave the restroom with taps on.

 Female Employees should stick to minimal make up

NON VERBAL COMMUNICATION

 Facial Expression

 Eye Contact

 Body Postures and Gestures

 Tone of Voice

 Physical Touch
 Body Postures and Gestures

•Frequent and even wild hand gestures

•Finger pointing

•Arms waving in the air

•Raking fingers through their hair

•Invasion of personal space in order to send a message of

hostility
HAND GESTURES
•Frequent and even wild hand gestures

•Finger pointing

•Arms waving in the air

•Shaking fist
Having a Weak Handshake
A firm handshake can show confidence and that you're ready to engage the person, while a weak handshake can show lack
of interest, confidence and enthusiasm.

Using Uncontrolled Gestures

If your hands are flying all over the place when you talk, they can become the center of attention. This body language may
come across as desperate and also imply that things are not as they are. Controlled movements can place the attention
squarely where it should be—on what you're saying.
Sitting Postures in Professional Arena
 Eye Contact

 Maintaining good eye contact shows you're engaged and actively listening to
what someone is telling you.

 However, if you stare too intensely, it can have the opposite effect by making
the other person feel too targeted.

 Assess their body language in response to determine if they feel comfortable.

Dressing Sense Men
Dressing Sense WoMen
TH A N K Y O U
ANY
QU E S T IO N S