SALES IH BY

Branch Magelang

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 — Bispro Program Retensi By Indiana

Presentation — Bispro Program Sales IH Indiana

Outline — Order Berjalan

— Kartu Halo

— Healthy Sales IndiHome

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 BISPRO SALES IH INDIANA
1. Silahkan SF mengisi data di Web Indiana Sales IH https://indiana-web.com/login.php
username: SALESIH-MAGELANG
pwd: telkomsel

2. Pelanggan mengisi kelengkapan data di https://telkomseljawabali.com/formctb/ : E-Form WAJIB di isi apabila team
bertemu langsung dengan Pelanggan

3. SF mengirimkan data ke grup ADD ON dengan format :

NO INTERNET :
KKONTAK SF :
KETERANGAN :
ADD ON MINIPACK / UPSPEED / PENAMBAHAN USEETV

4. Setelah diinput oleh tim admin CC, silahkan SF menginformasikan ke pelanggan untuk mengisi PAPERLESS yg sudah
dikirimkan melalui EMAIL & NO HP pelanggan

5. Reporting & monitoring bisa langsung ke WEB INDIANA di menu reporting

CATATAN : Order yang TIDAK DI PAPERLESS pelanggan >5 hari, maka order akan di REJECT.

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 ORDER BERJALAN

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 ORDER 2024

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 SALES POSTPAID HALO
Branch Magelang

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 New Journey PSB Web Halo
Revamp +
Link : tsel.id/daftarhalo (Released 23 Nov 2023)
1. Link tsel.id/daftarhalo 2. Choose Package 3. Detail Package 4. Summary Order 5. Choose CLS 6. Golden Number Selection

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Customer may access link Customer may select Customer may see the Summary Order is shown that For package above 250K Customer may select Golden
tsel.id/daftarhalo to start package according to their package details of Halo+ can be changed before will be able to choose golden Number.
New Halo registration. needs. Package. submitted. number.

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 New Journey PSB Web Halo
Revamp +
Link : tsel.id/daftarhalo (Released
7. Back To Summary 8. Choose CLS
23 Nov 2023) 9. Input Email 10. Input OTP 11. Confirm Order 12. Prepare ID Info
Order

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Customer return to Summary Customer may select CLS to Customer need to input email OTP will be sent to email to Customer has order reserved Customer need to prepare ID
Order after choosing Golden meet their telco needs. to submit order. make sure email are belongs until 23:59:59 WIB only. and Family Card Number
Number. to customer. information.

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 New Journey PSB Web Halo
Revamp +
Link : tsel.id/daftarhalo
13. Input Customer Billing (Released
14. Capture ID and 23
Selfie Nov 2023)
15. Grant Access to Camera
16. Input Family Card
17. Verify The Data Inputs 18. Input Domicile Address
Data with ID Number

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Customer may click Customer need to capture ID Customer need to grant After capture photos, Customer needs to make Customer need to complete
verification to Input Billing and Selfie with ID. access to camera. customer need to input sure the data input captured the domicile address.
Data Family Card Number. from photos is correct.

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 New Journey PSB Web Halo
Revamp +
Link : tsel.id/daftarhalo
19. Pinpoint the Address in (Released 23 Nov 2023)
20. Back to Summary Order 21. Choose Delivery Method 22. Delivery Details 23. Choose Courier Delivery 24. Back To Summary Order
Maps

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Customer need to pin in the In Summary Order, the next Courier Delivery method is Customer need to input the Customer may select the Delivery Detail is Completed,
maps the domicile address. step is to choose the delivery chosen to get the SIM Card. Delivery Details courier delivery service back to Summary Order.
method. available to their address.

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 New Journey PSB Web Halo
Revamp +
Link : tsel.id/daftarhalo
25. Choose To Pick-Up in (Released 23 Nov 2023)
26. Choose GraPARI 27. Back To Summary Order 28. Input Referral Code 29. Referral Code Validation
30. Summary Order
GraPARI is Completed

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Customer may choose to get Customer need to choose the Back to Summary Order and Input Referral Code from Get the referral code Summary Order is
the SIM card by GraPARI Pick- available GraPARI. may proceed to payment or Agents or Merchant validation information, such Completed, proceed to
up. input the referral code. Partnership. as the benefit. payment.

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 New Journey PSB Web Halo+
Revamp
Link : tsel.id/daftarhalo (Released
31. Choose Payment Method
23 Nov 2023)33. OTP From Banks
32. Credit Card Input 34. Order Is Done

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Customer may select the If customer choose credit Customer may get OTP from Order is Done with Order ID
payment method available. card then customer need to Banks to complete the informed.
input the credit card data. payment.

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 Journey Self-Activation
Link : tsel.id/aktifkankartu 6. Kartu tidak berhasil
1. Kartu diterima 2. Buka link pada email 3. Masukkan ID dan MSISDN 4. Masukkan OTP dari email 5. Kartu berhasil diaktifkan
diaktifkan

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Buka email dengan Subject Buka halaman pada link Apabila tidak berhasil
Pastikan kartu perdana “Pesanan Dalam Proses button aktivasi, serta Masukkan OTP email ke Kartu akan terproses untuk diaktivasi pelanggan maka
sudah diterima dari kurir Pengiriman” dan klik tombol masukkan Order ID dan dalam halaman website berhasil aktivasi perlu menghubungi GraPARI
pengiriman Aktivasi kartu SIM Baru MSISDN pesanan yang mengirimkan kartu.

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 HEALTHY SALES
Branch Magelang

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 WO Cabut IndiHome gagal retensi
WO CAPS REASON DES'23 JAN'24 FEB'24 TOTAL
Reason: TIDAK DI GUNAKAN 126 158 65 349
PINDAH ALAMAT 48 50 20 118
- Sudah punya indihome baru RUMAH KOSONG 29 24 15 68
PENGGUNA BERKURANG 19 26 7 52
- Mengurangi saluran Indihome INDIHOME JARANG DIGUNAKAN 15 12 4 31
MEMILIKI INDIHOME BARU 9 11 8 28
BERHENTI TIDAK PAKAI INTERNET/TV 18 9 1 28
PINDAH KE OPRATOR LAIN 11 15 1 27
USAHA/KANTOR TUTUP 12 10 4 26
MENGURANGI JUMLAH SAMBUNGAN INDIHOME 6 7 1 14

PSB VS CABSANG CAPS PSB %

Des'23 15 1432 1%
Jan'24 12 1584 1%
Feb'24 18 944 2%

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