PASSWORD

BY LAHRIZ GISON
OBJECTIVES
1. INTRODUCTION TO CBA ITSD
2. INTRODUCTION TO PASSWORD TEAM
3. INTRODUCTION TO ACTIVE DIRECTORY
4. INTRODUCTION TO PASSWORD TEAM SUPPORTED APPLICATIONS
INTRODU CTION T O
CBA IT S D
MODULE 1
WHAT IS CBA IT SERVICE DESK
(ITSD)?
• We provide Level 1 Incident Management and Request Management through phone and web.
CBA ITSD supports only in English.

• We provide support from Manila, Philippines and CBJ, Malaysia.

CBA ITSD TEAMS/SILOS

SERVICE DESK REQUEST DESK SUPPORT

• Password - PW • IMAC –Onboarding/Offboarding • Client Capability Analysts (CCA)
• Desktop - DT • SRM • KM
• Bank Applications - BA • CET • Quality Team
• Commsee – CS • WFM
• Platinum - Plat
SCOPE OF SUPPORT
DESKTOP BANKAPPS COMMSEE PASSWORD PLATINUM
- Hardware issue - Web Apps / Bank Applications - CommSee Application - PW reset for - Gold Card
- Windows - Mobile App Issues - Bank Accounts/Loans Applications - Adviser/Broker
Operating System - MobileSync etc. - LAN Account Support
- Network - MFA • Unlock - VIP / Executive
connectivity issue - NEO • Reset users
- MyRAS - WebSSO
- Microsoft Office* - One.CBA Apps
- VDI/Citrix
- Shared Drives
ENTERING CBA
ENVIRONMENT
MUST CONNECT TO DXC PULSE AND INFRASEC SGW
F I R S T.
SETUP INFRASEC IN PULSE
• https://infradoc.svcs.entsvcs.net/ssnsgw:gui
de

• Follow the instructions from the link above

or screenshot.
• SGW Server Gateway URLs
– https://infradoc.svcs.entsvcs.net/ssnsgw:stp

• To login, enter DXC Short ID and

ONELOGIN password. Approve request
in your mobile app, VIP Symantec.
CBA CITRIX SERVERS
• Open IE, enter Citrix Servers.
– https://cbactxbw.cba.ssn.entsvcs.net/Citrix/XenApp
/site3/site/default.jsp
- Citrix Servers 17 & 18
– https://cbactxnw.cba.ssn.entsvcs.net/Citrix/XenApp
/site3/site/default.jsp
- Citrix Servers 20 & 21
AWS AGILE SERVICE DESK
• This softphone tool is used to interact with CBA Users and toggle agent activity status.
• This measures your productivity as an ITSD Agent.

Open in Google Chrome

https://servicedeskofthefuture.com/
INTRODU CTION T O
PA SSWOR D T E A M
MODULE 2
IN THIS MODULE…
1. PASSWORD MANAGER
2. QARS
3. DIFFERENCE OF QARS AND PASSWORD MANAGER
4. SIDEKICK
5. CBA1TOOL
6. MYSERVICE
7. CBA DIRECTORY
8. IDENTITY MANAGER
9. REQUESTIT
10.ASKIT
PASSWORD MANAGER
• This allows users to reset or unlock their CBA LAN(Windows) account password through a
self-service function, thus eliminating the need for assistance from the ITSD.

• Note:
– Before users can access the Password Manager self-service functions, they first must register their
Secret Questions & Answers Profile

ITSD is to provide support and when required to perform assisted password resets/account
unlocks and access passcodes.

Credentials used: LAN Account

PASSWORD MANAGER INTERFACE

• https://mywebsso.myappsanywhere.org/pmhelpdesk - ITSD
• https://mywebsso.myappsanywhere.org/pmuser - User Self-Service
• https://mywebsso.myappsanywhere.org/pampmhelpdesk - PAM Account ITSD
• https://mywebsso.myappsanywhere.org/pampmuser - PAM Account User Self-Service
QARS
• A structured database that stores information about network resources as well as all the services
that make the information available and useful.
• Resources such as user data, printers, servers, databases, groups, computers, security policies,
etc.
• Holds resources from primary domains like :
– AU / PBS / BRANCH 1 / BRANCH 2
• Test Environment domains:
– AUD01 / AUS01 / AUT01 / BRANCHT01 / PBST01
• SERVES AS THE PW MANAGER BACKUP TOOL

• Credentials used: ADM account

QARS INTERFACE

1. https://qars.cbainet.com/admin
2. https://iaunsw518.au.cbainet.com/admin
3. https://iaunsw519.au.cbainet.com/admin
4. https://iaunsw519/admin
5. https://iaunsw518/admin
6. https://iaunsw521/admin
QARS AND PASSWORD MANAGER
PLEASE NOTE:

QARS is a back-up tool of Password Manager and vice versa.

What may show in QARS, may not replicate in Password Manager.

What may show in Password Manager, may not replicate in QARS.

Always double check and review all details!

SIDEKICK
• An application which shows employees’ personal information such as staff number, full name,
email address, work location, date of birth/alternate ID, line manager etc.
• An application where we do verification process during the call flow.

• Credentials used: LAN Account

SIDEKICK INTERFACE

• https://wd3.myworkday.com/wday/authgwy/cba/login.htmld
CBA1TOOL
• A collection of important links, hotlines, ticket and call handling processes etc.
CBA1TOOL INTERFACE
MYSERVICE
• A service application configured with modules that support – Interaction, Incident, Problem,
Change, Release, Service Requests and Configuration Management.

• Credentials used: LAN Account

MYSERVICE INTERFACE

• https://myservice.cba/sso/index.do
CBA DIRECTORY
• Just like Sidekick - an intranet application that contains CBA Staff details including contact
details, locations cost centre, reporting lines, business unit etc.

• Phishing and fraud calls can occur anytime. Do not provide any information from CBA
Directory/Sidekick.

• Credentials used: LAN Account

CBA DIRECTORY INTERFACE

• directory.cba
IDENTITY MANAGER
• An identity and access management solution which manages user identities, access privileges
ad accounts across the Group using a combination of automated events and manual ticketing.

• Used for request access to applications or Privileged IT resources via role based access.
• Lifecycle management of identities and privileged accounts to enforce events such as account
expiry and identity termination.

• Credentials used: LAN Account

IDENTITY MANAGER INTERFACE

• https://mywebsso.myappsanywhere.org/identitymanger.page.axd
REQUESTIT
• RequestIT is the IT products and services catalogue for all IT Service needs.
• A portal that enables people to order pre-defined IT products and services.
• Provides a consistent and intuitive online ordering experience where the users can raise,
approve and track requests and their progress.

• ITSD NEVER raise a request on behalf of the user.

• We do not support or assist users while filling up the ticket. However, we can provide the
form or path to submit a request.
• Always advise to seek help from line manager whenever a user needs to submit a request.
REQUESTIT INTERFACE

• https://requestit.service-now.com/requestit/ - User Side

ASKIT
• An online knowledge portal on CommNet that will enable users to quickly and easily search or
IT information, track and check their IT tickets, and find solutions to IT issues they can resolve
themselves.

• We, ITSD, also can use AskIT to assist find solutions to user’s IT issues.

• Credentials used: LAN Account

ASKIT INTERFACE

• Link: askit.cba
INTRODU CTION T O
A CTIVE DIR E CTOR Y
MODULE 3
LAN ACCOUNTS (WINDOWS LOGON)
• The main/global account for all CBA Applications. • Resets done in PW Manager and QARS.
– Microsoft • Password Complexity Requirement
– One.cba – A-Z
– WebSSO – Single Sign On – A-z
– And so forth – 0-9
• Domains – !@#$%&*+-.=?_
– AU
– Minimum of 14 characters
– PBS
– May not have more than 2 consecutive case
– BRANCH1 sensitive characters
– BRANCH2
– Cannot be the same as the last 15 passwords
 LAN ACCOUNTS (WINDOWS LOGON)
• Password expiry
– 365 days
• Account disabled
– 60+ days inactive
• Account expiry
– Contract ended*
Password Team does not enable LAN accounts. If needed, advise to raise RequestIT ticket – LAN Re-enable
• Account Locked
– Multiple login attempts using incorrect/expired password
– Windows/CBA applications/Mapped drives/MyRAS using cached or
saved old password
– Multiple session active: one running session using new password,
another running session using old password. (user forgot to sign
out/logoff)
– Multiple session active: one running session from a network, another
running session is signed on to a different network.
ADM ACCOUNTS (ADMIN)
• Accounts are denoted by suffix _adm. They belong to a single user and should be reset for that
user under full validation/verification.
• An elevated Admin access of the LAN account.

• Normal rules apply just like the LAN Account.

• Difference is minimum 15 characters for password complexity.
SERVICE PENTEST
ACCOUNTS ACCOUNTS
• Accounts are denoted by prefix ACOE_ • Accounts named as e.g. PenTest2
• Accounts used to run scripts on servers. • A CBA Support generic account but not a
Team Access (multiple users). Service Account.

• Unlocked via QARS

• Rules apply same as Service Account.
• If password reset is required then a SAR
Request must be submitted via Identity
Manager.
HOW TO CHECK ACTIVE
DIRECTORY ACCOUNTS
CHECKED:
USER MUST CHANGE PASSWORD…

• If this is checked in QARS, it means the user hasn’t successfully changed their password to
permanent yet.
• Assist user to reset their password.
PSHR STATUS:
LEAVE/SUSPENDED/TERMINATED

• If in QARS these status show up, always check Sidekick profile.

• Advise to coordinate with manager and call HR for profile activation.
• Once activated, replication can take up to 24hrs before reflecting to QARS.

• LEAVE Status – ok to reset LAN account for Sidekick Mobile App

DEACTIVATED BY IDENTITY MANAGER
DUE TO DOMAIN TRANSFER…

• If account has _del after the LAN ID and this description show up it means the user’s LAN was
automatically going to a domain transfer.
• It cannot manually be undone and fast track.
• It usually takes up to 3-5 business days to complete domain transfer.

• This happens when there were changes in user’s profile like role, department, work location manager,
cost center.

Domain Transfer by request (with REQ) – can be escalated

 PA SSW OR D
S U PPORTE D A P P S
MODULE4
P R E PA R E D B Y S A K I N A H M A Z L A N
 MODULE
APPLICATIONS OUTSIDE CITRIX
APPLICATIONS INSIDE CITRIX
APPLICATIONS IN VDI
APPLICATIONS IN RCUAD
PASSWORD RESETS DONE BY RAISING INCIDENT
APPLICATIONS OUTSIDE CITRIX
1. SAI Global - KM5310
– https://login.property.saiglobal.com/servlet/CSMLogin
– Only allowed to reset password if account is
ACTIVE

– If account status shows INACTIVE,

please advise user to raise a request to re-enable
in RequestIT

2. RITS - KM5477
3. Pershing NetX360 - KM11330
ALPHA BROKER – KM0014315
1. Users are EXTERNAL Brokers who don’t have access to CBA network
2. CBA credentials (LAN Account) to login to
CommBank Alpha Asset Finance Portal
3. Verification Process :
> Verification process is still the same except w/o email address
> Broker’s Manager calls ITSD (Password Reset) or
Suzanne O'Connell <Suzanne.OConnell@cba.com.au> call in behalf of a broker to have their
password reset
4. IMPORTANT: When resetting Broker’s Password
• > Reset should be done via PASSWORD MANAGER/QARS with minimum of 15 alphanumeric
characters.
> This served as their PERMANENT PASSWORD
(User may provide/choose their preferred password)
• > Replication time is within 90 minutes
• > In case of password reset fails ITSD will assign the ticket to HCL_IAM-Access_Ops for further
investigation
APPLICATIONS INSIDE CITRIX
1. MREMOTE
> Mainframe (Prod & Dev) - KM7920
> HLS 2nd screen – KM5271
> FMS (Prod & Dev) – KM5227
> ALFA Prod – KM8266
> Life400 – KM8272

2. PUTTY
> ALFA Dev – KM8266
> Life400 – KM8272
> OSCA – KM10592
> Calibre – KM5067 & KM2514
> MIDAS – KM5497

3. WEB BASED APPLICATIONS

> BPS (Commercial Bills Processing) – KM5278
> ALFA Reporting – KM5115
> Peoplesoft Financials – KM9135
> Branch Peoplesoft Financials – KM8472
> TPM/TLM Reset (X) – KM5118
> STP (X) – KM5589
APPS IN MREMOTE
1) Mainframe / Telnet / Live 7 / Paxus / TX01
> Home loan setup, transaction posting, arrears tracking,
letter/statement issue and securitization of loans
> Telnet43 (Prod) & Telnet24 (Dev)
> Command : TSO-P2 (Prod) & TSO-D1 (Dev)
> Password is 8 characters, consists numbers & letters
(upper & lower cases)

2) HLS – AO234
> 2nd screen of Mainframe
> Username must be checked in HLS User Directory
> Command : H/LOANS
> Password can only be reset to be the same as username

3) FMS
> A customer and product information database
> Can be pulled up from CommSee
> Command : L TSOP (Production) & L TSOD for (Dev\UAT\Staging)
> Password requirement must be exactly 8 characters long consists of numbers, letters (upper & lower cases) & special
character
 MREMOTE
1. ALFA Prod / POS / LM
> CBA Asset Finance application
> Verify if the user is calling for ALFA System,
CommBank Alpha Asset Finance Portal or
ALFA Reporting / ALFA Crystal Reporting
> Temporary passwords must be 8 characters
(numeric & letters) & can only be reset to all CAPS

2. Life400
> Application functionality includes new business,
policy maintenance, billing statements, customer
information, GL, sales statistics, fees
> Temporary passwords must be 8 characters
(numeric & letters) & can only be reset to all CAPS
 PUTTY
1. ALFA Dev
> Same GUI as ALFA Prod
> Same procedure as ALFA Prod
2. Life400
> Same procedure as in previous slide
3. OSCA
> Arrears Management Tool for Home loans,
Personals, Overdrafts
> Password is 8 characters, consists numbers &
letters (upper & lower cases)
4. MIDAS
> The Midas International/Offshore locations include
Midas Asia, London and New York
> To support back-office operations, accounting and payments generation for Australia, London, New York
and Asia
> Password is 8 characters, consists numbers & letters
> Password requirement : You will not be able to see the characters as you type and must be in all UPPERCASE
PUTTY
1. CALIBRE
> Calibre has 7 databases :
AERF, iLinked, Family, Prudent, PrudentR, SuperTrace
& St Andrews
> Calibre UNIX (first login) can only be reset by raising an
incident to HPI_Unix – IM2951844
> Before resetting user password, please make sure
UNSUSPEND the account first
> Password reset is only applicable for ACTIVE account
> Temporary password is auto-generated
WEB-BASED APPLICATIONS
1. BPS (Commercial Bills Processing)
> A browser based distribution system for the sale and purchase of Commercial Bills
> BPS is used by staff within the Business and Private Banking business unit.
> UserID is always their staff number

> Check the Access Permissions. If it states No Access, advise customer they will need to re-request the
access via
Identity Manager as it was removed or dropped.
> Password requirement is 8 characters, consists numbers & letters (upper & lower cases)
> Always remember to :
WEB-BASED APPLICATIONS
1. ALFA Reporting / ALFA Crystal Reporting / SAP Business Object

> p02fdp0w6964.au.cbainet.com:8080/BOE/CMC/
> The Crystal Enterprise web desktop is the main user
interface for working with reports through Crystal Enterprise
> It is not eReporting
> Verify if the user is calling for ALFA System,
CommBank Alpha Asset Finance Portal or ALFA Reporting
> If the account is DISABLED, need to be re-enabled first
by using our credentials
> Then only we can reset the password
 WEB-BASED APPLICATIONS
1. PEOPLESOFT FINANCIALS
> LAN authenticated applications
(UserID : Staff Number & LAN Password)
> Password reset can be done via Password Manager
or Ctrl+Alt+Del
> After changing the password, wait for replication
time of 15-30 minutes
> If same issue, then please send over to BankApps team

2. Branch Peoplesoft Financials

> Steps for passwors reset are provided in KM
> Make sure the account is unlocked before doing reset
> Password requirement is 8 characters,
consists numbers & letters (upper & lower cases)
PASSWORD RESETS BY RAISING
INCIDENT
1. CALIBRE UNIX - IM2951844
2. DMMS - IM2929198
3. BITLOCKER KEY RESET - KM10924 - IM2545394
4. ACCURATE FINOPS - KM11247 - IM2416884
REQ
RITM
IDMA
IDMS
MYRAS
L A N A U T H E N T I C AT E D
 MYRAS/ZSCALER VISUAL CONCEPT

USER
MYRAS CBA NETWORK
(WINDOWS LOGGED IN)

USER – unable to login windows.

ITSD Agent to raise IQM
RESETTING PASSWORD THROUGH
MYRAS
• When WFH, user must always be connected to MyRAS first before resetting the password.
• When password was reset while disconnected to MyRAS, here starts password sync issues
throughout their whole profile.

• When WFH, Password reset should be done via Ctrl Alt Del.
MYRAS CREDENTIALS WERE INVALID

• Ensure the user is entering their username and password correctly

• Check to see if the users account is locked out, or if the password has expired
– If the users password has expired, a password reset is required
– Once the password reset has been complete, they will be provisioned a temporary password. The
user can use this password to log in to MyRAS
– Once logged in to MyRAS, advise the user to change their password once again via
CTRL+ALT+DELETE
– After the password reset is complete, the user will then need to lock their machine by pressing
windows key + 'L' at the same time, and then log back in with the new password

If a password reset has already been done beforehand (while MyRAS connected), advise user to restart
machine 3 times.
MYRAS CONNECTION AND SOFTWARE
ISSUES
• Check KM/Cheat Sheet
• Conduct basic t/s – network issues
– Check certificate expiration: Run > ‘certlm.msc’ > Personal > Certificates
– CMD > ipconfig /flushdns
– MyRAS > File > Connections > Forget Saved Settings
– Restart

If all else fails, transfer to Desktop Team.

VDI
L A N A U T H E N T I C AT E D
VDI VISUAL CONCEPT

USER
COMPANY VPN VDI / VIRTUAL DESKTOP CBA NETWORK

USER – unable to login windows – Contact Local/Company IT

VDI

• VDI is a virtual desktop used by Offshores to get into CBA Environment.

• Users can access VDI remotely without needing to go to their office.
INCORRECT USERNAME AND/OR
PASSWORD
• Ensure the user is entering their username and password correctly
• Check to see if the users account is locked out, or if the password has expired
Azure MFA = one.place.cba = CBA email + LAN PW + App
Approval
• Assist user to reset password, by setting a permanent password in QARS.
• Once logged in, assist to change their own password in Password Manager.

RSA Token = www.myworkspace.com... = LAN ID + PW + 6 digit code

Azure MFA = one.place.cba = CBA email + LAN PW + App Approval

VDI CONNECTION AND DESKTOP
ISSUES
• Check KM/Cheat Sheet
• Conduct basic t/s
– Get VDI name (WVDICVSM…)
– Restart VDI from Citrix Director
– Advise 15-20mins replication

If all else fails, transfer to Desktop Team.

A ZURE MFA
USED BY OFFSHORE TEAMS AND CBA
USERS
 AZURE MFA VISUAL CONCEPT

AZURE MFA
COMPANY VDI/ Zscaler CBA NETWORK

USER – unable to login windows – Contact Local/Company IT

AZURE MFA

• This app is used by Offshore users to authorize access to one.place.cba or VDI

• Can be used on Android and IOS smartphones

RSA Token = www.myworkspace.com... = LAN ID + PW + 6 digit code

Azure MFA = one.place.cba = CBA email + LAN PW + App Approval

SETTING UP AZURE MFA

• Always check if user is part of MFA SGG group in QARS

– If not member, raise Azure MFA in RequestIT
• Make sure Microsoft Authenticator is installed in user’s mobile device.
• Once installed, User needs to OPEN the Authenticator App
– > Press ADD ACCOUNT
– > Tap “Work or school account
– > Authenticator will request access to your Camera. Select “OK”.
– Scan QR Code will appear > Click the option Use activation Code and ask the user to manually enter the
Activation Code and URL
• SME to provide activation code and URL (10mins expiration)
– If SME is unable to locate profile in MFA, raise IM to CBA_ES_AD_Ops
• Test Authentication
AZURE MFA APP ISSUES
• Transfer to BankApps Team.

ONE.PLACE.CBA/VDI ISSUES
• Transfer to Desktop Team.
PINGID MFA
USED BY CBA EMPLOYEES
PINGID MFA VISUAL CONCEPT

PING MFA
WINDOWS MACHINE
PINGID MFA

• This app is used by CBA Employees to authorize access to login their Windows Machine.
• Can be used on Android and IOS smartphones
SMARTCARDS
SMART CARD ACCESS
LEVELS
Branch staff generally require Smartcard to access the Bank systems:
• CommSee.
• CommFX.
• Branch Telling System (BTS).

 Branch Manager and Delegated Staff – Should have SMARTCARD

ADMINISTRATOR Access

Staffs should have normal access

SMARTCARD is for Legacy Smartcards had already been
decommissioned last 2018.

March 16, 2024

NEW SMART CARD PORTAL
(CMS)
 New CMS Portal is only compatible in Internet Explorer. It is only used to
manage the card operations like assigning the cards to the users, erasing the
cards and repurposing the cards

 User must have two Smartcard readers to issue cards

March 16, 2024

KM 0013202 – SETTING UP A
PIN
Note: It can be done via Self Service Tile (Branch Users) or Password Manager
(Non-branch Users)
on your user’s machine

March 16, 2024

1. To open the Smartcard Self Service Pin just click on the icon and it should open
the portal.
2. To open it from Password Manager, click on the link Change or Set up your
Smartcard Pin. Click on the hyperlink to proceed and click Launch Smartcard
Self Service Portal
3. User will insert the card in the keyboard.
Note: If a prompt pops up asking for a pin, just cancel or closed the window

March 16, 2024

4. Click Start and log in using the LAN credentials. Click Continue.

5. Enter New Smartcard Pin and make sure

all conditions are met in the checklist on the
bottom part of the screen.

March 16, 2024

4. Click Start and log in using the LAN credentials. Click Continue.

5. Enter New Smartcard Pin and make sure

all conditions are met in the checklist on the
bottom part of the screen. Click Continue.

6. Portal will show that smartcard is being personalized, once it’s completed, click
on Done. March 16, 2024
SMARTCARD CERTIFICATE
EXPIRATION
 Smartcard certificate has an expiry period of 2 years
 You can check this in the user’s machine, search for User Console and check for
the Smartcard certificate. Select the certificate
and it will display the expiry date
 This can also be checked by a staff with a Smartcard
Administrator permission in CMS by searching for the
user or card attributes under the Help Desk tab.

March 16, 2024

SMARTCARD CERTIFICATE
RENEWAL
 Smartcard certificate can be renewed by a Smartcard Administrator
 They just need to follow the Smartcard termination, recycling and issuance
process that was discussed in the previous KMs.

 Note: Smartcard Certificate must be renewed physically, but due to the WFH
situation of our users our SPG for Smartcard is currently working on how the
users’ can renew the card virtually. Please stand by for any further advise or
consult your leads.

March 16, 2024

• Smartcard
• Common Issues

DXC Proprietary and Confidential

Error: Reason: Resolution:

Failed to read smartcard • Pin is not setup • For first time card users, ignore the error then
• Card not provisioned setup the pin.
• Card not being read by the machine • Check the Smartcard software for the machine.
• Follow Smartcard Workaround File
• Follow KM0014110 for complete TS steps

Manager needs to reissue his own card • Not working Another manager or admin to reissue the manager's
• Accidentally erased card

If Smartcard Prompt is not appearing on user's Software is missing raise a case for software installation
machine CBA SmartcardPIN Password Module W8.1.0.R01 HPI_WPS_SoftDist group
Follow KM0012244

Unable to log in to CMS Portal - Smartcard not yet inserted Smartcard should be inserted first before launching
403 - Forbidden: Access is denied the Admin Portal

CMS Portal the error message “You cannot User does not have the required Smartcard Administrator Smartcard Administrator role can be requested via
connect to CMS with the certificate that you permission the Identity Manager
provided. The certificate does not belong to a
registered CMS Operator”
March 16, 2024
Error:
Smartcard not recognized or read by the
machine
The card cannot be enrolled because of
a configuration problem
This smartcard has not been activated
yet or enrollment failed previously.
Smart card ActivClient asking for
Unlock Code
Reason:
• Card might be damaged
• Machine is missing a Smartcard
software
• Reader not working
Portal was not synced properly with
the reader
Card issuance failed in CMS Portal
Card Locked. (user has 5 attempts
before card is locked)
Resolution:
Isolate first which is not working by doing
a swap test on cards and machines
• If card was inserted first as per portal
instructions, close the portal and remove
the card. Relaunch the portal and login
first, when portal asks for card, insert
card and proceed
Smartcard Administrator needs to log into
CMS Portal, go to Requests tab, search for
the user and Cancel the request
No unlock code, close ActivClient window
and follow Smartcard Pin Set up
March 16, 2024
REMINDERS
Damaged Cards:
Send damaged Smartcard to the address below for proper disposal:
Att. Infrastructure Support, Level 2E South 11 Harbour St Sydney NSW 2000

• Requesting New Card via ARIBA

X3270-050318 - New Smartcard item code in Ariba
• Requesting Card reader via Ariba
X3271 050318 - Smartcard Reader

March 16, 2024

CMS PORTAL ISSUES
• Transfer to CommSee Team.