Professional Documents
Culture Documents
Professional Workplace Culture Employees 2019 Rev
Professional Workplace Culture Employees 2019 Rev
For
Employees
Presented by:
ESI Employee Services Inc.
Why is Creating a
It involves words,
tone, and pace.
Non-Verbal Communication
• Body language (arms crossed, sitting, relaxed, tense,
etc…)
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Additional Strategies
• Respect each other’s boundaries
• Acknowledge and solve problems
- Acknowledge the other person’s needs
- Listen patiently and repeat back what you think you heard
- Use empathy
- Ask questions that will provide you with information
- Give each other the benefit of the doubt
- Offer a choice of solutions
Additional Strategies
Try to get along with difficult people
• Remember, difficult people often come into a situation
with their own set of problems we may be unaware of
• Focus on the facts not on their emotions
• Try not to take it personally and focus on the whole person
• Listen patiently and let the person express him/herself
• Acknowledge the other person’s feelings or pain
• Show that you really heard and understand by clarifying
their words
Additional Strategies
• Balance family and work life