DENTAL ASSISTANTS – 1

OVERVIEW
30-10-2023

Medical Director
Dr. Ahmed Abou Foul
Dr. Amal Al-Qedrah Medical Center
 INTRODUCTION

• Please take note that it has been noticed that the workflow in the dental
department is not up to standards and is having an impact on the entire dental
team, as well as the patients. You are part of one of the best dental clinic in the
UAE, and we expect you to work in a professional and organized manner.
• It's important to recognize that everyone’s work directly influences the clinic's
reputation, and the clinic's reputation is considered an integral part of your own
reputation.
• To address these issues, we will be holding series of weekly training sessions. I
expect to see progress on all the points that will be mentioned. Let's maintain a
professional and collaborative environment as we work towards our common
goals.
 PROBLEMS

1. Dental assistants are not aware of their responsibilities.

2. Dental assistants do not take their work seriously.
3. Task distribution is unfair.
4. Organization of the dental rooms/store rooms is not optimal.
5. Organizations of dental unit (time of arrangement).
6. Dental assistants are not aware about normal dental nomenclature and/or procedures.
7. Focusing on patients (napkin/eye wear/soft tissue/position of the suction).
8. Jumping from room to room during dental treatment.
9. Repeating same mistakes over and over.
 DENTAL ASSISTANTS' RESPONSIBILITIES

Patient Care:
1. Prepare patients for dental procedures.
2. Arrange dental instruments.
3. Assist the dentist during procedures.
4. Take and develop dental X-rays.
5. Write the dentists’ notes and document procedures.
6. Save the pictures of each patient on the server.
7. Communicate and trace down laboratory cases.
 DENTAL ASSISTANTS’
RESPONSIBILITIES

Administrative Duties:
1. Dental material inventory – updated as per management’s instructions.
2. Maintain dental supplies in dental room and store.
3. Keep the reception area and treatment rooms clean and organized.
Infection Control:
4. Follow strict infection control protocols.
5. Disinfect and sterilize equipment.
6. Dispose of hazardous materials.
 TASK DISTRIBUTION

• Junior dental assistant:

• Dental assistant:
 TASK DISTRIBUTION

• Team leader:
• Administrative and Communication:
1. Provide guidance and mentorship to other dental assistants in the team.
2. Ensure that dental assistants are following best practices and protocols.
3. Coordinate the daily activities of the dental assistant team.
4. Act as a liaison between the dental team, patients, and the front office.
5. Train dental assistants and hold refreshing courses for dental assistants.
• Training and Development:
1. Train new dental assistants.
2. Provide ongoing education and training to the team.
3. Ensure that all team members are up-to-date with the latest industry regulations and guidelines.
 TASK DISTRIBUTION

• Team leader:
• Problem Solving:

1. Address and resolve any issues or concerns within the dental assistant team.

2. Handle patient complaints or issues in a professional manner.

• Inventory Management:

1. Oversee the ordering and maintenance of dental supplies.

2. Ensure that the dental office is well-stocked and organized.

 FDI-TEETH NUMBER SYSTEM

Tooth number:
1- Central incisor
Quadrant 1 Quadrant 2
2- Lateral incisor
3- Canine
4- First premolar
5- Second premolar
Quadrant 4 Quadrant 3 6- First molar
7- Second molar
8- Third molar
 DENTAL UNIT-INFECTION CONTROL

• The dental chair should be arranged

like this before the patient enters.
 DENTAL UNIT-INFECTION CONTROL

• DONOT open the work desk; keep the screen as shown

DENTAL UNIT-INFECTION CONTROL
DENTAL UNIT-INFECTION CONTROL
DENTAL UNIT-INFECTION CONTROL
 DENTAL ASSISTANT-INFECTION
CONTROL

• You must be clean and smell good.

• Adhere to strict infection control protocols, it’s mandatory to wear Personal Protective
Equipment :Gloves, face masks, protective eyewear, and protective clothing.
 DENTAL ASSISTANTS -
PRESENTABILITY

• You must be clean and smell good.

• Clean nails.
• Combed and tied hair, no oil.
• All assistants must wear official work attire to work everyday.
• All assistants need to show positive vibes and be friendly and smiling at all times.
• All assistants must support any patient request at all times.
 PRE- PROCEDURE PATIENT CARE

Patient Interaction:
a. Prepare the treatment room at least 15 minutes before the patient arrives.
b. Once the patient arrives, inform the doctor about the patients’ arrival and ask to let the patient
in.
c. Greet the patient, let them to the dental room, ensure their comfort.
d. Ask the patient to sign procedure-specific consent form for scaling and polishing, and is
available on the server.
e. Place the patient napkin once the patient has sat down on the dental chair.
f. Put on clean protective eyewear for the patient. If the eyewear is not clean or broken, do not
use it.
 DURING- PROCEDURE CARE

a. Continuously monitor the patient's comfort and well-being throughout

the procedure. (Focus on the Patient).
b. Use suction as needed to prevent excessive water accumulation in the
mouth. (Don't keep holding the suction if the patient doesn't need it).
c. Clean patient protective eyewear
d. Change patient napkin
 POST- PROCEDURE CARE

a. Once the procedure is done, use suction and soft tissue underneath the patient's
mouth.
b. Assist the patient in rinsing their mouth, give them soft facial tissue.
c. Remove patient eyewear.
d. Remove patient napkin.
 S TA N D A R D O P E R AT I N G P R O C E D U R E
C O N S U LTA I O N

1. Preparation and Set-Up:

a) Prepare the treatment room for Consultaion
b) Set up the dental chair, tray setups, Ensure that all necessary instruments, equipment, and
materials are available and properly sterilized
• Tray setups:
i) Diagnostic Kit
ii) Gloves
iii) Mask
iv) Gauze (PLEASE DON’T FORGET TO PUT GAUZE ON THE TRY)
• Prepare iTero
 ITERO

User (Email):
• ahmedaboufoul@hotmail.com
Password:
• Aaqmc@123
 ITERO

• Press on New Scan

 ITERO

• Press Search bottom on the patient has a file on the scanner, then Search by
File number or Patient name.
 ITERO

• If a first-time patient is taking the scan

 THANK YOU

• Don't be afraid to ask something you don't know, it's not a shame to ask.
• Making mistakes is a natural part of being human, and it is expected that one
learns from them. However, the issue arises when mistakes are not corrected
and are repeated.