Chapter 14

Network Management
• Business Aspects
• Architectures
• Technology
 Business Aspects
• Quality of service
• Cost containment issues
• Outsourcing
• Flexibility
 Cost Containment Issues
• Inventory
• Support costs
• Consolidate and centralize
• Process redesign
• Standardize
 Outsourcing
• Objectives
– Cost-effective
– Secure
– International network support personnel
• Success factors
– Identify process
– Select right outsourceing
– Management outsourcing
 Flexibility
• Objectives
– Reasonable cost
– Meet changing business opportunities
• Success factors
– Remove proprietary hardware and software
– Adopt open protocols and off-the-shelf
hardware & software technology
– Adopt open APIs & module management
package
 Architectures

• System Administration
• Enterprise Network Management
• ISO Management Framework
• Consolidated service desk
 System Administration
• Server management
• Help desk management
• Configuration management
• Desktop management
• LAN management
• Distributed application management
 Server Management
• Diagnose & fix hardware problems
• Diagnose & fix software problems
• Capacity planning & performance
monitoring
• Remote configuration
• Report generation
 Help Desk Management
• Tool: computer telephony integration
– Automatic call distributors & interactive voice
response units
– Knowledge base
– Search engine
• Functions
– Problem solving
– Reporting
• Method: three tiers
 Configuration Management
• Objective: single sign on
• Policy-based management tools:
– User access right
– Desktop start-up applications
– Enforce virus checking or metering
– Facilitate changes
– Prevent unauthorized software
 Desktop Management
• Architecture & protocol
– Desktop Management Task Force (DMTF)
– Desktop management interface (DMI)
– Management information format (MIF)
• Functions
– Hardware & software management
– Software distribution
– License metering
– Server monitoring
– Web server monitoring
– Network monitoring
– Virus protection
– Help desk support
– Remote control management
– Reporting
Enterprise Network Management
• Architecture & protocol
• Software type
• Functions
• Vendor
• Other tools
 Architecture & Protocol

• Simple network management protocol

(SNMP): centralized approach
– Agents
– Management information base (MIB) using
objects
– Remote network monitoring MIB (RMON
MIB)
• Distributed device manager using
distributed network probes
 Architecture & Protocol
• Web-based enterprise management
(WBEM) by IETF
– Hypermedia management protocol (HMMP)
– Hypermedia management schema (HMMS)
– Hypermedia object manager (HMOM)
• Common information model (CIM) by
DMTF
– Modified object forma (MOF)
 Software Type
• Point product
• Frameworks
• Integrated suites
 Functions
• Track distributed applications
• Reporting
• Perform repetitive system management
tasks
• Improve application performance
 Vendors
• HP Openvire
• IBM System View
• Sun Soft Solstice Enterprise Manager
 Other tools
• Network analyzer
• Monitoring
• Simulation
• Auditing
 Network Analyzer
• Purpose
– Traffic analysis
• Types
– Software
– Hardware
– Combination
• Selection consideration
– OS compatibility
– Database compatibility
– Network size and architecture
– Protocol & application support
– User interface
– Report
 Monitoring
• Network baselining tools
• Performance reporting
 Simulation
• Network modeling tools
• What-if analysis for bottlenecks
– Current system
– New application or configuration
– Reproduce problems
 Simulation Selection Criteria

• Network type
• Network scope
• Network service
• Network device
• Network protocol
• Traffic attributes
• User interface
• Report
 Auditing
• Log of file access
• Log of file, application, configuration
changes
• Log of login & logout
• Flexibility: no. of user & file
• Security
• Report
 ISO Management Framework
• Fault management
• Configuration management
• Performance management
• Security management
• Accounting management
 Assignment
• Review chapters 8-12
• Prepare exam