THERAPEUTIC COMMUNICATION

DM 18B
GROUP 3
 QUESTION :
WHAT IS CONFLICT

DISCUSS THE VARIOUS CATEGORIES OF CONFLICT

AND WHAT LEADS TO CONFLICT IN THE HEALTH CARE

SYSTEM.
 INTRODUCTION
Conflict refers to the state of disagreement or discord
between two or more parties, arising from in
compatible interest, goals or values.
In the contest of the health care system, conflict can
arise among various stakeholders, including healthcare
professional , patients, administrators, regulatory
bodies and insurers. These conflicts can occur at
different levels such as interpersonal, organizational or
systematic and can be categorized into several types.
They are :
i. Interpersonal conflicts; this type of
conflict occurs between individuals
such as healthcare professional, and
patients. It may arrive due to difference
in communication styles personality
clashes, or conflicting opinions on
treatment plans.
ii. Intrapersonal conflict; this conflict
refers to internal conflicts within
individuals. Healthcare professionals
may experience this when they have
conflicting values or ethical dilemmas
regarding patients care.
iii. Legal conflicts; this arise when there is a
dispute over legal rights, obligations, or
violations, within the health system. These
conflicts can involves malpractice lawsuit,
disputes over informed consent regulatory
compliance or conflicts related to patients
confidentiality
iv. Intergroup conflict ; intergroup
conflict occurs between different
groups within the healthcare systems
such as different departments or
professional disciplines. This can sterm
from competition for resources,
differing priorities, and power
struggles.
.
v. Ethnical conflicts; this conflict emerge when
there is a disagreement regarding moral
principles or values in healthcare. Examples
include; conflicts related to end- of life, patient
automy , allocation of scarce resources, or
conflicts between religious beliefs and medical
interventions.
Several factors contributes to conflicts within the
healthcare systems.
Below are some factors;
1. communication issues ; poor communications
misunderstanding or misinterpretation of
information can lead to conflicts, inadequate
information, sharing and breakdown in
communication channels can escalate tensions
among stakeholders.
 2. power imbalances; power differentials
within the healthcare systems can
contribute to conflicts. Hierarchical
structures and imbalances in decisions
making , authority can lead to tensions
between healthcare professionals
between providers and patients.
3. Differing interest and goals ; Healthcare
professional, patients, administrators, and
insures may have divergent interest and
goals. Conflict can arise when these interests
clash , such as when financial considerations
conflicts with patients care or when different
healthcare providers have differing
treatment approaches.
4. Organizational cultures ; organizational
culture that do not promote open
communication, collaboration, or conflict
resolution can contribute to conflict.
Inadequate conflicts management strategies
or lack of support for resolving disputes can
exacerbate tensions.
5 . Addressing conflicts in the healthcare
systems requires effective communication,
collaborative problems solving, and a
commitment to shared goals, strategies such
as mediation, negotiation, clear polices and
guidelines , ethnical framework , and fostering
a culture of open dialogue can help manage
and resolve conflicts in the healthcare settings.
Thank you
1.Tanimu Hadiyatu - Lahi MTCBGRM230150
2. Mahama Asiya MTCBGRM230143
3. Genevieve Williams Atareburo
4. Fara Jessica Suguruman MTCBGRM230126
5. Mahama Nafishetu MTCBGRM220031
6. Asaah Elizabeth MTCBGRM230131
7. Damoo Edith
8. Anaam Juliana Teni MTCBGRM230145
9. Daniella Adogba MTCBGRM230142
10. Abdul Majeed Amdiya MTCBGRM230162
11. Atang Gifty
12.Musah Mariam
13.Akugri Kubra MTCBGRM230164