Chapter 2 Leadership

The most important and critical issue

for quality system success.
Why need good leaders for total
quality management system?
 What makes a good
leader/leadership?
• Vision
• Cohesion, synergy and collaboration
• Empower people
• Core values
• Shared values
• Ethics
• Proactive and problem prevention
• Communications
What leadership? (Core Values)
• Customer-driven quality
• Continuous improvement
• Human assets
• Prompt responses
• Upstream efforts
• Long term planning
• Objective decision making
• Partnership
• Responsibility and citizenship
• Results focus
Shared Values
• Truth and Honesty
• Trust
• Unselfishness
• Receptive
• Personal risks
• Credits to others
• Integrity
• Considerate to others
Leaders don't create followers,
they create more leaders.
Tom Peters in "Fast Company"
 Effective Leadership: Step 1-5
1. Develop a vision and commit to achieving it.
2. Project unquestionable integrity and selflessness.
3. Establish credibility and good stewardship.
4. Develop a can-do attitude and seek responsibility
5. Develop self-discipline, time management and
execution skills.

Effective Leadership, by David L. Go

etsch, Prentice Hall, 2005
 Effective Leadership: Step 6-10
6. Be a creative problem solver and decision
maker.
7. Be a positive change agent.
8. Be an effective team builder.
9. Empower followers to lead themselves.
10. Be an effective conflict managers and
consensus builder

Effective Leadership, by David L. Go

etsch, Prentice Hall, 2005
 Vision Statement

• Declaration
• Realistic picture
• Concise
 Mission Statement

• Who we are?
• Who are the customers?
• What we do?
• How we do it?
 Quality Policy Statement
• A general guide for everyone
• Approved by the CEO
• Awareness and implemented by everyone
• Required by ISO/QS 9000 standards for
quality systems.