Professional Documents
Culture Documents
Armand V. Feigenbaum
Characteristics of
Excellent Leadership
1. Visible, committed, and knowledgeable
2. A missionary zeal
3. Aggressive targets
4. Strong drivers
5. Communication of values
6. Organization
7. Customer Contact
Dr.Curt Reimann
Director
Malcolm Baldrige National Quality Award
1. Visible, committed, and
knowledgeable
They promote the emphasis on quality
and know the details and how well the
company is doing.
Personal involvement in education,
training and recognition.
Accessible to and routine contact with
employees, customers and suppliers.
2. A missionary zeal
Total Quality
Requirements
Customer
Orientation Customer Orientation
Human Resource
Excellence Participation Training Motivation
Management
Leadership Culture Planning Communication Accountability
Joseph Jaworisky,
Chairman of American Leadership Forum
Attitude and Involvement
of Top Management
The Conflict of Hard and Soft Assets
Recipient/Boss
Message Answered by
What is to be done? Position Description
How well should it be done? Standard/Target
How well is being done? Performance Appraisal
How to do it better? Action Plan
Sender/Employee
Corporate Culture and Leadership
What is culture?
Focus: Every employee must know the vision, his or her part
in it, and what has to be done to achieve it.
Senior
Transition
Training Management
Team Behavior
Xerox
Culture
Change
End of Chapter 2