What is leadership?

A simple definition is that leadership is the art of motivating a

group of people to act towards achieving a common goal. In a business setting,
this can mean directing workers and colleagues with a strategy to meet the
company's needs.

This leadership definition captures the essentials of being able to inspire others
and being prepared to do so. Effective leadership is based upon ideas (whether
original or borrowed), but won't happen unless those ideas can be communicated
to others in a way that engages them enough to act as the leader wants them to
act.

Put even more simply, the leader is the inspiration and director of the action. He
or she is the person in the group that possesses the combination of personality
and leadership skills that makes others want to follow his or her direction.

Business Leadership and the Bottom Line

In business, leadership is linked to performance and any leadership definition

has to take that into account. While it's not solely about profit, those who are
viewed as effective leaders are those who increase their company's bottom lines.
If an individual in a leadership role does not meet profit expectations set by
boards, higher management or shareholders, her or she may be terminated.
The terms "leadership" and "management" tend to be used interchangeably.
Management refers to a company's management structure as its leadership, or to
individuals who are actually managers as the "leaders" of various management
teams.

Leadership requires traits that extend beyond management duties. To be

effective, a leader certainly has to manage the resources at her disposal. But
leadership also involves communicating, inspiring and supervising - just to name
three more of the primary skills a leader has to have to be successful.

https://www.thebalancesmb.com/leade
rship-definition-2948275
Leadership Basics

What is Leadership
Leadership is a process by which an executive can direct, guide and influence the behavior and work of
others towards accomplishment of specific goals in a given situation. Leadership is the ability of a
manager to induce the subordinates to work with confidence and zeal.

Leadership is the potential to influence behaviour of others. It is also defined as the capacity to influence
a group towards the realization of a goal. Leaders are required to develop future visions, and to motivate
the organizational members to want to achieve the visions.

According to Keith Davis, “Leadership is the ability to persuade others to seek defined objectives
enthusiastically. It is the human factor which binds a group together and motivates it towards goals.”

https://www.managementstudyguide.com/leadership_basics.htm
What is Leadership?

What is LEADERSHIP? the process of influencing and supporting others to work enthusiastically
toward achieving objectives. the catalyst that transforms potential into reality. the primary role of a
leader is to influence others to voluntarily seek defined objectives

THE THREE BROAD TYPES OF SKILLS LEADERS USE ARE:

1. Technical skill- refers to a person’s knowledge of and ability in any type of process or technique.
Examples are the skills learned by accountants, engineers, word processing operators, and
toolmakers.

1. Human skill- is the ability to work effectively with people and to build teamwork. It involves
energizing individuals, giving feedback, coaching, care-giving, demonstrating empathy and
sensitivity, and showing compassion and support for people who need it.

1. Conceptual skill- is the ability to think in terms of models, frameworks, and broad relationships,
such as long-range plans.

https://www.slideshare.net/najumpa7/chapter-7-leadership-72618444
There is an essential difference between leadership and management which is captured in these
definitions:

Leadership is setting a new direction or vision for a group that they follow, ie: a leader is the
spearhead for that new direction.

Management controls or directs people/resources in a group according to principles or values that

have been established.

There is much more to these definitions than may at first appear. Albert Einstein said that everything
should be made as simple as possible but no simpler. However, it is an oversimplification to think
that leaders lead and followers follow, because the relationship between leadership, management,
and followers is a complex one. Also, leadership and management are often part of the same role
because there is a continual adjustment of the direction (leadership) and controlling resources to
achieve that direction (management). We can see the difference more clearly by looking at some
examples - of leadership without management, and management without leadership.

https://www.teamtechnology.co.uk/leadership/management/definitions-of-leadership-and-
management/
There is no universal definition of leadership and indeed it is one of the most researched area
of behavioral science that deals with organizational psychology. In fact, there have been number of
books devoted to the topic of leadership.

There are various definitions of leader or leadership and some of them are as follows:

 “Leaders is one who instills purposes, not one who controls by brute force. A leader
strengthens and inspires the followers to accomplish shared goals. Leaders shape the
organization’s values, promote organization’s values, protect the organization’s values and
exemplify organization’s values.” James Burns
 “Leader  is someone who can take  a group of people to a place they don’t think they can go.
Leadership is we, not me; mission,  not my show; vision, not division; and community, not
domicile.”  Bon Eaton, CEO Daimler Chrysler.

As above illustrates leadership is difficult to define in anything other than lofty words. The Malcolm
Baldrige National Quality Award of United States has a more grounded definition of leadership in its
core values. As stated in its core values and concepts, visionary leadership is:

“An organization’ senior leaders should set directions and create a customer focus, clear and visible
values, and high expectations. The directions, values, and expectations should balance all needs of
all your stakeholders. Your leaders should ensure the creation of strategies, systems, and methods
of achieving excellence, stimulating innovation, and building knowledge and capabilities. The values
and strategies should help guide all activities and decisions of your organization. Senior leaders
should inspire and motivate your entire workforce and should encourage all employees to
contribute, to develop and learn, to be innovative, and to be creative.

Senior leaders should serve as role models through their ethical behavior and their personal
involvement in planning communications, coaching, development of future leaders, review of
organizational performance, and employee recognition. As role models, they can reinforce values
and expectations while building leadership, commitment, and initiative throughout your
organization.”
Total Quality Management (TQM)

REVIEWED BY ADAM BARONE Updated Jun 25, 2019

What Is Total Quality Management (TQM)?

Total quality management (TQM) is the continual process of detecting and reducing or eliminating errors
in manufacturing, streamlining supply chain management, improving the customer experience, and
ensuring that employees are up to speed with training. Total quality management aims to hold all
parties involved in the production process accountable for the overall quality of the final product or
service.

TQM was developed by William Deming, a management consultant whose work had a great impact on
Japanese manufacturing. While TQM shares much in common with the Six Sigma improvement process,
it is not the same as Six Sigma. TQM focuses on ensuring that internal guidelines and process standards
reduce errors, while Six Sigma looks to reduce defects.

Quality refers to a parameter which decides the superiority or inferiority of a product or service. Quality
can be defined as an attribute which differentiates a product or service from its competitors. Quality
plays an essential role in every business. Business marketers need to emphasize on quality of their
brands over quantity to survive the cut throat competition.

Why would a customer come to you if your competitor is also offering the same product? The difference
has to be there in quality. Your brand needs to be superior for it to stand apart from the rest.

Total Quality Management

Total Quality management is defined as a continuous effort by the management as well as employees of
a particular organization to ensure long term customer loyalty and customer satisfaction. Remember,
one happy and satisfied customer brings ten new customers along with him whereas one disappointed
individual will spread bad word of mouth and spoil several of your existing as well as potential
customers.

You need to give something extra to your customers to expect loyalty in return. Quality can be
measured in terms of durability, reliability, usage and so on. Total quality management is a structured
effort by employees to continuously improve the quality of their products and services through proper
feedbacks and research. Ensuring superior quality of a product or service is not the responsibility of a
single member.

Every individual who receives his/her paycheck from the organization has to contribute equally to design
foolproof processes and systems which would eventually ensure superior quality of products and
services. Total Quality management is indeed a joint effort of management, staff members, workforce,
suppliers in order to meet and exceed customer satisfaction level. You can’t just blame one person for
not adhering to quality measures. The responsibility lies on the shoulder of everyone who is even
remotely associated with the organization.

W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum jointly developed the concept of total
quality management. Total Quality management originated in the manufacturing sector, but can be
applied to almost all organizations.

Total quality management ensures that every single employee is working towards the improvement of
work culture, processes, services, systems and so on to ensure long term success.

Total Quality management can be divided into four categories:

Plan

Do

Check

Act

Also referred to as PDCA cycle.

Planning Phase

Planning is the most crucial phase of total quality management. In this phase employees have to come
up with their problems and queries which need to be addressed. They need to come up with the various
challenges they face in their day to day operations and also analyze the problem’s root cause.
Employees are required to do necessary research and collect relevant data which would help them find
solutions to all the problems.

Doing Phase

In the doing phase, employees develop a solution for the problems defined in planning phase. Strategies
are devised and implemented to overcome the challenges faced by employees. The effectiveness of
solutions and strategies is also measured in this stage.
Checking Phase

Checking phase is the stage where people actually do a comparison analysis of before and after data to
confirm the effectiveness of the processes and measure the results.

Acting Phase

In this phase employees document their results and prepare themselves to address other problems.