Develop and

Update
Industry Knowledge

COMMON COMPETENCY
COMMON COMPETENCY
COMMON COMPETENCY

Rew a rds
&
Incentive
Meet staff needs and

s
expectations Fairly distributed;
there is an objective basis for
assessing the merits of
performance; rewards are given
to deserving recipients.
 COMMON COMPETENCY

Job C onditions
Goals/targets are clearly understood and agreed upon with the
employees; the management
Job standards are clearly understood and agreed upon with the
employees. Good performance is reinforced by rewards.
 COMMON COMPETENCY

Job C onditions
Sanctions are consistently enforced on non-compliance.
Performance is strictly monitored to ensure compliance.
Consequences of performance are appropriately handled.
 COMMON COMPETENCY

Job C onditions
Employees are given feedback regarding their progress and are
given the opportunity to explain their handicaps or difficulties in mee
Situational leadership is appropriately applied by the leaders.
 COMMON COMPETENCY

Ra pport betw een employer

& the
employees
There is mutual trust and respect between the employer and his
employees.
No one is convicted for an offense without proper hearing or
investigation.
 COMMON COMPETENCY

Ra pport betw een employer

& the
employees
Members of the management team express their concern over
employee’ problems and difficulties on the job.
COMMON COMPETENCY

Hea lthy Tea m

C lima te
Working relationships are built on
trust, respect and cooperation.
There is an open and honest
communications in the team; no
suppression of feelings.
Conflicts and differences are confronted
and dealt with constructively.
COMMON COMPETENCY

Fa vora ble
corpora te
values
There is a high value for quality,
excellence, time, cost, productivity,
corporate image, customer satisfaction,
etc.
Positive corporate values are internalized
by everyone in the organization.
Corporate values are translated into
action by way of operational policies and
corporate practices.
COMMON COMPETENCY

Fa vora ble
a ttitudes
The members of the management team
do not project biases and prejudices
against their employees and colleagues.
No one reads meanings that do not exist.
Discussions on controversies are focused
on the issues and not on personalities.
COMMON COMPETENCY

Hig h Level of
sta ff
pa rticipa tio
The staffs are given opportunities to
n
participate in a democratic decision
making. The staffs are consulted on issues
affecting them.
COMMON COMPETENCY

C ha lleng ing
a nd
interesting
To avoid monotony, the job is made
job
more challenging through:

Job rotation
Job enrichment
COMMON COMPETENCY

Recog nition of
g ood
work
•Employees are affirmed and appreciated
for their efforts and good work.
•Employees are rewarded based on the
merits of their performance.
COMMON COMPETENCY

Employees a re ma de
to
understa nd
the sig nifica nce of
•Employees are made to understand the
the
importance of job orders and job
job.
procedures.
•Employees are made aware of the
consequences of their performance.
COMMON COMPETENCY

M isundersta nding
, a pprehensions
a nd bia ses of
employees
Fears, misconceptions and
apprehensions of employees are
discussed with concerned employer or
employees, clarified and resolved.
 UPDATING
INFORMATION
As worker in the hospitality industry, it is our duty to revise and keep ourselves
abreast of the different news and information in our work. Sources of information may
come from the following:

Media Unions
Internet

Books Associations

Observation

Libraries Journals

COMMON COMPETENCY
COMMON COMPETENCY
COMMON COMPETENCY

Cooperation
A good citizen is always ready to help
and cooperate with other members of
the society. The spirit of “bayanihan”
runs in our blood stream. Cooperation
is certainly necessary especially in
this age of globalization which calls
for the nation to move as one as it
competes with the rest of the world.
COMMON COMPETENCY

Avoidance of
Conflict
A harmonious relationship
is attainable if conflict is
avoided.
COMMON COMPETENCY

How to minimize
conflict:
Actions and words should
be done and said with
due courtesy.
COMMON COMPETENCY

How to minimize
conflict:
Practice the “golden Rule”
– “Don’t do to others what
you don’t want them to do
to you.”
COMMON COMPETENCY

How to minimize
conflict:
Refrain from destructive
personal criticism, argument,
unpleasant comments and
judgments.
COMMON COMPETENCY
COMMON COMPETENCY

S TA FF
TRA IN IN G
COMMON COMPETENCY

EMPLOYEES’
M O RA LE,
W ELFA RE
COMMON COMPETENCY

C O M M UN IC A TIO N S
A N D G RIEV A N C E
HANDLING