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Market segmentation is the process of dividing a large and heterogeneous market into smaller
and homogeneous groups based on the same characteristics, needs and consumer behavior. In
this process, consumers with similar characteristics are grouped into different market segments,
and the products or services offered are then directed at these market segments to meet their
specific needs and preferences.
Market segmentation is an important part of marketing strategy, as it allows companies to
better understand their consumers and tailor product or service offerings to their needs and
preferences. By using market segmentation, companies can increase the effectiveness of their
marketing campaigns and gain greater profits by targeting the consumers who ar most suitable
for their product or service.
◦ MARKET SEGMENTATION CRITERIA
The following are some market segmentation criteria that can be used to divide the market into smaller segments:
1. Demographics
2. 2. Geographic
3. Psychographic
◦ MARKET SEGMENTATION CRITERIA
The following are some market segmentation criteria that can be used to divide the market into smaller
segments:
◦ 1. Demographics
◦ 2. Geographic
◦ 3. Psychographic
◦ 4. Behavior
◦ EXAMPLE OF MARKET SEGMENTATION FROM A WELL-KNOWN COMPANY
◦ Starbucks performs market segmentation based on demographic, behavioral and psychographic characteristics.
The following is an example of market segmentation from Starbucks:
◦ 1. Demographics: Starbucks targets consumers aged 18-45 with above average incomes. In addition, Starbucks
also targets consumers who live or work in urban areas.
◦ 2. Attitude: Starbucks targets consumers who care about product quality, seek experience, and are willing to pay
more for premium coffee. In addition, Starbucks also targets consumers who are loyal and tend to visit Starbucks
stores regularly.
◦ 3. Psychographic: Starbucks targets consumers who are socially active and value creativity, a comfortable and
welcoming environment, and diversity.
◦ 4. By carefully segmenting the market, Starbucks can understand and adapt their product and service offerings to
different consumer needs and preferences. This allows Starbucks to build stronger relationships with its customers
and earn greater profits.
CONSUMER BEHAVIOR
◦ DEFINITION CONSUMER BEHAVIOR
Consumer behavior is the way how individuals consider, buy, and use products or services. This
includes the mental processes that occur when consumers search for information about products
or services, evaluate alternatives, and make purchase decisions. Consumer behavior can also be
influenced by psychological, social, cultural, and personal factors. Effective consumer behavior is
important for companies that wish to understand consumer needs and preferences, as well as
develop effective marketing strategies to reach and meet consumer needs.
◦ FACTORS INFLUENCING CONSUMER BEHAVIOR
The following are the factors that influence consumer behavior:
◦ 1. Personal factors
◦ 2. Social factors
◦ 3. Psychological factors
◦ 4. Situational factors
◦ 5. Marketing factors
◦ CONCLUSION
In marketing, a good marketing strategy must consider market segmentation, consumer behavior,
branding and promotion. Market segmentation can help companies understand their customers
better and identify market segments that have different needs and wants. Consumer behavior is
very important in determining their purchasing decisions, so companies need to understand the
factors that influence it.
Branding is very important in building a strong brand image and differentiating a company's
products or services from its competitors. Promotion is an important tool for increasing brand
awareness, sales, customer loyalty, reaching new markets and building brand reputation
In developing an effective marketing strategy, companies must consider their objectives and the
benefits to be achieved, as well as pay attention to market segmentation criteria and factors that
influence consumer behavior. By considering all these aspects and using the right marketing
strategy, companies can achieve success in the market and win consumer trust and loyalty.