Professional Documents
Culture Documents
MARKETING MANAGEMENT
Chapter 6
Analyzing
Business Markets
Kotler Keller
• Business Marketing is the practice of
individuals, or organizations, including
commercial businesses, governments and
institutions, facilitating the sale of their products
or services to other companies or organizations
that in turn resell them, use them as
components in products or services they offer,
or use them to support their operations. Also
known as industrial marketing, business
marketing is also called business-to-business
marketing, or B2B marketing, for short.
6-2
• Business marketing vs. consumer marketing
6-5
Organizational Buying
• Fewer buyers
• Larger buyers
• Geographically concentrated buyers
• Closer relationships with suppliers
• Closer relationships with customers
6-6
Organizational Buying
6-7
Organizational Buying
6-8
Organizational Buying
6-12
System Buying & Selling
6-18
Types of Purchasing Processes
• Problem recognition
• General need description
• Product specification
• Supplier search
• Proposal solicitation
• Supplier selection
• Order-routine specification
• Performance review
6-20
Proposal Solicitation
The buyer invites qualifies suppliers to
submit proposals. If the item is complex
the buyer will require a detailed written
proposal from each qualifies suppliers.
After evaluating the proposal the buyer will
invite a few suppliers to make formal
presentation.
Business marketers must be skilled in
researching, writing & presenting
proposals.
6-21
Supplier Selection
Before selecting a supplier buying centre will
specify desired supplier attributes and indicate
their relative importance. To rate & identify
most attractive suppliers, buying centers use
following supplier evaluation model.
• Price
• Supplier Reputation
• Product Reliability
• Service Reliability
• Supplier Flexibility
6-22