Name : Diya Malhotra

Course : Bcom (Hons)

Roll . no. : 2023276
subject : Digital empowerment
Introduction to Electronic
Communication

Electronic communication refers to the exchange of information, ideas, and

messages through electronic devices and digital platforms. It encompasses
various forms such as email, instant messaging, video conferencing, and social
media platforms. In today's digital age, electronic communication plays a
pivotal role in personal and professional interactions, enabling swift and
efficient exchange of information across geographical boundaries.
Pros of Electronic Communication
1 Efficiency 2 Cost-Effective 3 Global Reach
Electronic communication It eliminates the need It enables communication with
facilitates quick for physical mail, individuals and organizations
dissemination of reducing postage and worldwide, transcending
information, reducing the printing costs, making it geographical barriers, and
time required to convey a cost-effective option boosting international
messages and enabling for communication. collaboration.
response

4 Documentation
Messages and discussions can be easily archived and referenced,
providing a valuable record of communication for future use.
Cons of Electronic
Communication
1 Misinterpretation
The absence of non-verbal cues can lead to misunderstandings and
misinterpretations of tone and intent, causing communication
breakdowns.

2 Security Risks
The digital nature of electronic communication makes it susceptible to
security threats, such as hacking, phishing, and data breaches, posing
privacy and confidentiality risks.

3 Information Overload
The constant influx of electronic messages can lead to information
overload, impacting productivity and cognitive load.
Best Practices for Effective Electronic
Communication
Clarity Professional Tone Timely Responses

Ensure your messages are
clear, concise, and easy to
understand, avoiding
ambiguity and
miscommunication.
Maintain a professional and
respectful tone in all
electronic communications,
reflecting positively on your
professional image.
Practice prompt responses to
emails and messages,
demonstrating respect for
others' time and fostering
efficient communication.
Importance of Clear and Concise
Communication
Eliminates Ambiguity
Clear communication leaves no room for misunderstanding, ensuring all parties
interpret the message accurately.

Enhances Productivity
Concise communication saves time and minimizes confusion, enabling efficient
task execution and collaborative efforts.

Fosters Trust
Clear and concise communication fosters trust and credibility, enhancing
relationships and reducing the likelihood of conflicts.
Strategies for Maintaining Professionalism
in Electronic Communication

Use Formal Greetings Proofread Messages Respect

Begin emails with
appropriate greetings and
salutations to establish a
professional tone and
convey respect.
Thoroughly proofread all
electronic messages to
avoid typos, grammatical
errors, and ensure clarity.
Confidentiality
Avoid discussing sensitive
or confidential information
through unsecured digital
channels to maintain
professionalism and data
security.

Respond Promptly
Even if you don't have an immediate answers acknowledge the message and provide a timeline for
when the recipient can expect a response
Link for Reference
www.wikipedia.com

digital empowerment book pdf

Thank You
Thank you for your attention and the opportunity to present the valuable
insights on electronic communication. Feel free to reach out for any further
queries or discussions!