BEYOND LOGISTICS SOLUTIONS

CONTENTS

OVERVIEW
OVERVIEW
NATIONWIDE
NATIONWIDEEXPRESS
EXPRESSGROUP
GROUP
VISION,
VISION,MISSION
MISSION&&CORE
COREVALUES
VALUES
BOARD
BOARDOFOFDIRECTORS
DIRECTORS
MILESTONE
MILESTONE
AWARDS
AWARDS&&ACCOLADES
ACCOLADES
CORPORATE
CORPORATESOCIAL
SOCIALRESPONSIBILITY
RESPONSIBILITY
PRODUCTS
PRODUCTS&&SERVICES
SERVICES
OUR
OURSTRENGTH
STRENGTH
LIST
LISTOF
OFCUSTOMERS
CUSTOMERS
OVERVIEW
NATIONWIDE EXPRESS GROUP
 NATIONWIDE EXPRESS GROUP

Door to door express shipments for local and

international deliveries

NATIONWIDE EXPRESS FREIGHT Cargo forwarding solutions including warehousing, freight, pick and
FORWARDERS SDN BHD pack, forwarding, trucking, custom clearance

NATIONWIDE EXPRESS LOGISTICS Logistics business from and to the Middle East Countries namely
SDN BHD umrah & hajj excess baggage services, cargo, customs clearance,
etc

NATIONWIDE EXPRESS METRO Customised logistics including mailroom outsourcing, supply chain
SDN BHD management, warehousing, distribution of high value and tight
security items, diplomat and other customised deliveries

NATIONWIDE EXPRESS
DISTRIBUTION SDN BHD Future business expansion

Courier and logistics fulfillment centre providing door to door

NATIONWIDE EXPRESS COURIER
express shipments for local & international
PTE LTD
deliveries and same day deliveries in Singapore
 VISION AND CORE VALUES

VISION
To Be the Premier Total Logistics Provider Globally
Providing Innovation In Services With
State Of The Art Technology

CORE VALUES
Trustworthiness & Excellence Driven
 MISSION

Dedicated workforce
Efficient & excellent service
Learning organisation
Intimacy with business partner
Value stakeholders
Exceed customer expectation
Respect for personal dignity
Socially responsible
BOARD OF DIRECTORS
 MILESTONE

1985
 Began operations

1986
 Expanded operations to East Malaysia

1988
 Established a wholly owned subsidiary in Singapore named Nationwide
Express Courier Pte Ltd

1989
 Acquired a freight forwarding company named Nationwide Express
Freight Forwarders Sdn Bhd

1995
 Listed on the Second Board of KLSE known as Nationwide Express Courier
Services Berhad
 MILESTONE

1997
 Acquired 5 acre premise in Shah Alam to accommodate the corporate head office, central
hub and a warehouse
 Implementation of Nationwide Integrated Courier Applications Systems (NICAS)

2000
 Awarded the Certificate of Merits at NACRA 2000

2001
 Goes international through collaboration and strategic alliances

2002
 Web-enablement of track and trace system
 Acquisition of wholly owned subsidiary, Nationwide Express Logistics Sdn Bhd
 Incorporation of a new company under the name of Nationwide Express Distribution Sdn Bhd
 Smart partnership with Medical Relief Malaysia (MERCY Malaysia) coined as “When It’s For
MERCY, Nationwide Express It”
 Appointment as Sales Agent for Malaysian Airline System Berhad
 Establishment of KLIA facility

2003
 Launched of “Easicourier” at Petronas service stations, countrywide
 Strategic alliance with Pacific Kiosks by setting up drop off counters at its branches
 Short-listed for detailed adjudication at the NACRA Award 2003
 Won the coveted KLSE Award for Corporate Governance - Merit Award
 Initiated pilot hajj project
 MILESTONE
2004
 Formed strategic alliance with PT Citra Van Titipan Kilat Indonesia
 Acquisition of a piece of leasehold land measuring approximately
145,500 sq ft together with a 3 storey office block and 2 blocks of
storey office building with 1 storey purpose built logistics centre
 Introduced new product “Handling of Dangerous Goods”
 Establishment of the Occupational Safety and Health Committee
 Awarded the Best Malaysian Brand Award at IBCOF 2004
 New Logistics Centre fully operational
 Collaboration with MERCY Malaysia to provide logistical solutions in the
distribution of donations to the tsunami victims in North West of
Malaysia, Banda Acheh Indonesia and Sri Lanka

2005
 Relocation to new corporate office
 Migration to the Main Board of Bursa Malaysia
 Establishment of new flagship known as Nationwide Express @ Jalan
Ampang
 Awarded the Superbrands 2005
 Invited as the main guest speaker at the first Malaysian National Fleet
Convention 2005
 Introduction of Nationwide Express’ e-shipping solutions
 Short-listed for detailed adjudication at NACRA Award 2005
 Initiated the ISO 9001:2000 ISO Awareness campaign
 Commencement of SIN-KUL-SIN delivery run project
 MILESTONE

2006
 Collaboration with Pos Malaysia Berhad
 Strategic Partnership with Takaful Nasional Sdn Bhd
 Corporate Agent for E-Pay Sdn Bhd
 Corporate Agent for Rangkaian Segar (M) Sdn Bhd
 Awarded The Brand Laureate
 Collaboration with Pos Indonesia on Hajj Project
 Hajj Project Initiatives in relation to the Singaporean and
Brunei market
 Established Nationwide Express Retail Sdn Bhd to cater
for the retail concept business

2007
 ISO 9001 : 2000 Certification
 Established Nationwide Express Logistics Sdn Bhd to
cater for business from the Middle East countries
 Collaboration with Thamarah Garbiyat in relation to
setting up business in the kingdom of Saudi Arabia
 Set up an office in Makkah, Kingdom of Saudi Arabia
 Set up the first retail concept boutique outlet at Mid Valley
Megamall
 Set up the second retail concept boutique outlet at
Sunway Pyramid Mall
 MILESTONE
2008
Collaboration with Tahan insurance
Malaysia Berhad for the introduction of
Express Insure
Forging alliance with Malaysian
Community Airline – Fly FireFly Sdn Bhd
for the introduction of Super Express
B46
Sahabat Korporat Tabung Haji
Collaboration with KRU Film Sdn Bhd on
the Cicakman 2 – Planet Hitam Movie
Strategic alliance with Amercare Sdn
Bhd for the distribution of Precious
Thots products at Nationwide Express’
retail outlet
Set up the third retail concept boutique
outlet at KLIA Satellite Building
MILESTONE

2009
 Launch of Mobile Media
 ISO 9001 : 2008 Certification
 Superbrands 2009 Award
MILESTONE

2010
 Silver Jubilee Celebration
 Royal Classic Car Rally 2010
 ‘Gagasan 1Malaysia’ Campaign with the
Malaysian Courier Industry
 Flood Relief project with Maybank
 CSR Flood Mission to Perlis
 MILESTONE

2011
 Launching of Nationwide
Express Courier & Logistics
Training Centre
 Courierlympics
 MILESTONE
2012
 Nationwide Express’ Trade
Mark registered in Malaysia,
Singapore, Brunei and
Kingdom of Saudi Arabia
 Investment of new vehicles
 ORIX
 Isuzu
 Relay For Life – National
Cancer Society
 Anugerah Hari Pekerja 2012
 Disable Category
 Mohd. Rejab Chin (No. 6 –
National Level)
 MILESTONE

2014
 Launching of new service –
Pharmaceutical Dedicated
Delivery
 MILESTONE

2015
 Organisor of the 4th AMEC Futsal Cup

Private & Confidential

 MILESTONE

2015
 Organisor for AMEC Networking Session

Private & Confidential

AWARDS & ACCOLADES
 CORPORATE REPORTING ACHIEVEMENTS

• Since year 2000, Nationwide Express has annually

qualified for the detailed adjudications of the
National Annual Corporate Report Awards
(NACRA).
• Nationwide Express is among the 84 companies or
9% out of 963 companies listed on Bursa Malaysia
which passed the preliminary screening and
qualified for detailed adjudication.
• Greatest achievements:-
– 2000 awarded the Certificates of Merit;
– 2003 awarded the coveted KLSE Award for Corporate
Governance - Merit Award.
QUALITY ACCREDITATION
 ISO 9001:2008 ACCREDITATION

In these days of strong competition and rising

expectation from our customers, it is of strategic
importance that we perform to the highest
standards of quality. At Nationwide Express, quality
is a continuous improvement process and we owe it
to our customers, our industries and to ourselves.

Excellence for Nationwide Express is about

distinguishing ourselves in the 6Ps, namely, People,
Policies, Products, Practices, Performance and
Processes. To be an excellent organization, these six
Towards (6) elements must be viewed in an integrated,
Excellent interactive and continuous improvement fashion.

Organization The adoption and implementation of ISO 9001:2008

ensure the establishment of an effective service
quality system that provides excellent services to
the customers.

The attainment of ISO 9001:2008 certification is in

the best interest of Nationwide Express to enable us
to be competitive in the global market. Indeed, as
a certified ISO 9001:2008 organization, Nationwide
Express is recognized and accepted by customers
for quality products produced and services
rendered.
 ISO 9001:2008 ACCREDITATION

NATIONWIDE
NATIONWIDEEXPRESS’
EXPRESS’ISO
ISO9001:2008
9001:2008QUALITY
QUALITYPOLICY
POLICY

‘Total
‘TotalDelivery
DeliveryCommitment
CommitmentTo ToAchieve
AchieveCustomer
CustomerSatisfaction
SatisfactionThrough
ThroughOur
Our
Quality And Reliable Service”
Quality And Reliable Service”

Total
Total
Total
TotalInvolvement
Involvementof
ofeveryone
everyoneininthe
theprocess
processof
ofcontinuous
continuousimproving
improvingthe
theeffectiveness
effectiveness
of
of quality management system and focusing on staff development to enhancethe
quality management system and focusing on staff development to enhance thejob
job
competency.
competency.

Customer
Customer
Internal
Internaland
andexternal
externalcustomers.
customers.

Satisfaction
Satisfaction
Meeting
Meetingagreed
agreedrequirements,
requirements,perceived
perceivedinternal
internaland
andexternal
externalcustomer
customerneeds.
needs.

Quality
QualityAnd
AndReliable
ReliableServices.
Services.
Need
Need to prioritize customerrequirements
to prioritize customer requirementsand
andto
toexceed
exceedcustomer
customerexpectations
expectationsininthe
the
quality of service.
quality of service.
 CORPORATE SOCIAL RESPONSIBILITY

InIn instilling
instilling good
good CSR
CSR practice,
practice, Nationwide
Nationwide Express
Express remains
remains focus
focus on
on excellent
excellent economic
economic
performance, superior social practices and good environmental practices.
performance, superior social practices and good environmental practices.
 CSR MISSION STATEMENT

•The Company views CSR as an integral part towards remaining or sustaining to be relevant and
competitive in the industry. To create long term value for our stakeholders, we will build on our
platform of supporting good corporate governance by embedding environmental and social
considerations into our operations.

•At Nationwide Express, we fully understand the ethical imperative to be good corporate citizens
and are dedicated to managing our business activities in a manner that is professional and ethically
correct. In line with our mission, ‘Nationwide Express D.E.L.I.V.E.R.S.’, we believe in delivering
the best to all our stakeholders.
 CSR CHARTER

Marketplace
 CSR CHARTER

Marketplace
MAIN FOCAL AREAS
PRODUCTS & SOLUTIONS
♦ Courier Services
 Express Services
 Regular/Standard Pick Up
 International Delivery
 Scheduled Pick Up
♦ Premium Services
 Diplomat Services
 Late pick-up
 Early delivery
♦ Deferred Services
 2 to 3 Days Delivery
 5 to 7 Days Delivery
♦ Mailroom Management
 External Mailroom
 Internal Mailroom
♦ Freight Forwarding
 Customs Clearance services
 Warehousing & Distribution
 Pick, Pack & Ship
 Supply Chain Management
♦ METRO
 Mailing Outsourcing
 Special Handling
 NATIONWIDE EXPRESS
- Products & Solutions

•• Courier
CourierSolutions
Solutions
•• Scheduled
ScheduledPickPickUp
Up
•• Express
ExpressPick
PickUpUp
•• Express
Express LodgeIn
Lodge In
•• Express
ExpressInsure
Insure
•• Premium
PremiumSolutions
Solutions
•• Same
SameDay
DayDelivery
Delivery
•• Diplomat
DiplomatSolutions
Solutions
•• Early Delivery
Early Delivery
•• Late
LatePick
Pickupup
•• Customised
Customised
Solutions
Solutions
 NATIONWIDE EXPRESS METRO
- Products & Solutions
• High Value Items
• High Security Items
• Supply Chain Management
– E-Commerce Fulfillment
– Warehousing
• Mailroom Management
– Internal
– External
– Community
NATIONWIDE EXPRESS FREIGHT FORWARDERS
- Products & Solutions

•• Freight
FreightForwarding
Forwarding
•• Trucking
Trucking
•• Airfreight
Airfreight
•• Sea
Seafreight
freight
•• Custom
Custom Clearance
Clearance
Services
Services
•• Warehousing
Warehousing&&Distribution
Distribution
•• Pick
PickPack
Pack&&Ship
Ship
•• Co-loading
Co-loading
•• Dangerous
DangerousGoods
GoodsHandling
Handling
•• Excess
ExcessBaggage
Baggage
•• Customized
Customized Logistics
Logistics
Solution
Solution
 OUR STRENGTH

Friendly Service
Providers

1,400 Dedicated
Employees

Professional Customer Care

Consultants
 OUR STRENGTH

Fleet of over 300

NATWIDE MOBILE

500 dedicated
MOTORBIKE
COURIERS

Approx 40,000 sq ft
MAIN OPERATIONAL
HUB
 OUR STRENGTH

• TECHNOLOGY DRIVEN
– Nationwide Intergrated Courier Application
System (NICAS)
– Track & Trace
– Nationwide Express Internet Shipping
(NEIS)/E-Shipping
– Contact Management System (CMS)
– Fleet Management System
– Freight Management System (FMS)
– Warehouse Management System (WMS)
– Voice Over Internet Protocol (VOIP)
– E-billing
– E-statement
– E-POD
OUR STRENGTH
OUR STRENGTH
OUR STRENGTH
 OUR STRENGTH

• SECURITY
– Global Positioning System (GPS)
– CCTV
– Arm guard escort
– Convoy run
– In house security guard
– Premises securely fenced
 OUR STRENGTH

180 centres throughout

•Malaysia
•Singapore
•Brunei Darussalam
 OUR STRENGTH

Over 200 countries throughout

the world
 OUR SERVICE PERFORMANCE

Nationwide Express
has a proven track record in enabling
the various industries to maximize
sales, reduce risk and operate the
entire supply chain expertly and
efficiently through comprehensive
services.
 CONTACT
Nationwide Express Courier Services Berhad
Lot 11A, Persiaran Selangor, Section 15,
40200 Shah Alam,
Selangor Darul Ehsan,
Malaysia.

Tel : +603 5163 3333

Fax : +603 5518 2084
Website : www.nationwide2u.com
 TAGLINE

When it’s NATIONWIDE EXPRESS,

it’s as good as there!
THANK YOU