WHAT IS OPERATIONAL CONTROL

• OPERATIONAL CONTROL SYSTEMS ARE DESIGNED TO ENSURE THAT DAY-TO-DAY

ACTIONS
ARE CONSISTENT WITH ESTABLISHED PLANS AND OBJECTIVES.
• IT FOCUSES ON EVENTS IN A RECENT PERIOD.
• CORRECTIVE ACTION IS TAKEN WHERE PERFORMANCE DOES NOT MEET
STANDARDS.
• ALLOCATION AND USE OF ORGANIZATIONAL RESOURCES.
• SHORT TERM OBJECTIVES AND MAIN IS TO CONTROL THE ACTIONS.
Operational control in behavioral
management refers to the process of
overseeing and managing the day-to-day
activities and behaviors of individuals
within an organization to ensure they
align with the desired goals and
objectives. It involves implementing
strategies, policies, and procedures to
regulate and influence behavior at the
operational level.
Employee Training: Providing training
sessions to retail staff on customer
service skills, product knowledge, and
effective communication techniques to
ensure they interact with customers in a
manner that promotes positive
experiences and encourages repeat
business.
Performance Monitoring:
Implementing performance metrics
such as sales targets, customer
feedback ratings, and inventory
management efficiency to track
employee performance and identify
areas for improvement.
Reward and Recognition:
Establishing incentive programs
such as employee of the month
awards, bonuses for achieving sales
targets, or recognition for
outstanding customer service to
motivate employees and reinforce
desired behaviors.
Feedback and Coaching:
Conducting regular performance
reviews and providing constructive
feedback to employees on their
strengths and areas for
development, as well as offering
coaching and support to help them
improve their performance.
By implementing these operational control measures,
organizations can effectively manage and influence
employee behavior to ensure it contributes to the
overall success of the business.
Setting Clear Expectations: Communicating
clear expectations regarding job roles,
responsibilities, and behavioral standards to
employees, and ensuring they understand the
consequences of not adhering to these standards.
Motivational activities in employee
training are designed to inspire and
energize employees, fostering a
positive attitude towards learning
and development. These activities
aim to enhance engagement,
retention of information, and
application of skills. Here are some
examples:
Gamification: Introduce elements of
gamification into training sessions, such as
quizzes, competitions, or challenges. Offer
rewards or recognition for achieving certain
milestones or scores, creating a sense of
achievement and motivation to excel .
What is the difference between a teache
And a train driver?
 Teacher;
Train driver: