DOCENTE: MARIA LOURDES BERMEJO SOTO ALUMNO: ALIPIO HUGO YANA COILA PARLIAMENTARY QUALITY AND PERFORMANCE IN PERU
BY CONSTITUTIONAL MANDATE, THE CONGRESS OF THE REPUBLIC'S MAIN FUNCTIONS ARE
TO ISSUE LAWS, SUPERVISE THE WORK OF PUBLIC INSTITUTIONS, AND, ABOVE ALL, REPRESENT THE NATION, WHICH IS WHY IT IS CONSIDERED THE FIRST POWER OF THE STATE; AS SUCH, IT TURNS OUT TO BE A FAIRLY EMPOWERED INSTITUTION THAT, ON MORE THAN ONE OCCASION, EXERCISED OVERWHELMING POWER, EVEN VACATING THE PRESIDENT. HOWEVER, DESPITE THIS IMPORTANT WORK, FOR MANY YEARS THE PERUVIAN CONGRESS HAS NOT ENJOYED THE APPROVAL OF THE CITIZENS, IN OTHER WORDS, IT IS ONE OF THE PUBLIC INSTITUTIONS WITH THE GREATEST REJECTION, ACCORDING TO VARIOUS MEDIA OUTLETS SUCH AS THE NEWSPAPER . LA REPÚBLICA ACCORDING TO WHICH IN 2019 THE DISAPPROVAL RATES REACHED 88% IN AUGUST 2019, BY DECEMBER 2020 IT REMAINED AT 81% PARLIAMENTARY QUALITY AND PERFORMANCE IN PERU
THE MAIN OBJECTIVE OF THIS WORK WAS TO DETERMINE THE RELATIONSHIP
BETWEEN QUALITY MANAGEMENT AND PARLIAMENTARY PERFORMANCE IN THE PLENARY SESSIONS OF THE PERUVIAN CONGRESS; ADDITIONALLY, CHECK IF THERE WAS A CORRELATION BETWEEN THE DIMENSIONS: A) TRANSPARENT AND OPEN MANAGEMENT, B) CITIZEN-ORIENTED MANAGEMENT, AND C) STRATEGIC PLANNING RECOMMENDATIONS
FIRST: IT IS NECESSARY THAT THE QUALITY MANAGEMENT PROCESS IN THE SERVICES
PROVIDED BY THE PERUVIAN CONGRESS TO CITIZENS BE ASSUMED AND FORMALLY MONITORED BY SAID INSTITUTION, AS SUCH, THE CREATION OF A DIRECTION OR AREA THAT IS IN CHARGE OF IT IS NECESSARY. SECOND: ALTHOUGH THERE ARE SOME REQUIREMENTS FOR HIRING TRUSTED PERSONNEL AT THE REQUEST OF PARLIAMENTARIANS, A CERTAIN DEGREE OF EXPERIENCE IN PARLIAMENTARY SERVICE SHOULD BE REQUIRED; OR, FAILING THAT, PRIOR TRAINING IN THIS AREA THROUGH A COURSE THAT CONGRESS ITSELF PROVIDES THROUGH ITS CITIZEN PARTICIPATION OFFICE.