ACTIVITY 1

Why do you think following instructions is

important?

What will you do if you did not understand

the instructions given to you?
COMMUNICATE
COMMUNICATION
WRITTEN
ELECTRONIC
 IMAGINE THIS
YOU ARE THE HEAD OF THE ICT
DEPARTMENT OF YOUR COMPANY. AS THE
HEAD, YOU WANTED TO KNOW THE ICT
EQUIPMENT NEEDED BY EACH
DEPARTMENT (ACCOUNTING, HR,
MARKETING, PRODUCTION, HEALTH, ETC.)
HOW WILL YOU DO THIS?
 WHAT TO DO?

YOU MAY TRY

COMMUNICATING WITH
THEM.
WHAT TO DO?
 WHAT IS COMMUNICATION?
Feelings, Thoughts, Ideas,
Process, Exchange, Someone else,
Information, Act, Sounds, Words,
Signs, Behavior, Express, Using,
Your
 WHAT IS COMMUNICATION?
The act or process of using
words, sounds, signs, or
behaviors to express your
ideas, thoughts, and feelings to
someone else.
HOW WILL YOU COMMUNICATE?

MAJORITY OF WORK
PLACE COMMUNICATION
SHOULD BE WRITTEN.
TYPES OF WRITTEN COMMUNICATION

MEMOS
BUSINESS LETTERS
 MEMOS
THESE ARE INTERNAL
CORRESPONDENCE WITHIN A
COMPANY THAT INFORMS,
PERSUADES, INSTRUCTS, AND
BUILDS RAPPORT.
 MEMOS
THEY MUST ALWAYS HAVE A
SPECIFIC AUDIENCE.
 AUDIENCE
THEY ARE WIDE RANGE OF
READERS, INCLUDING
SUPERVISORS, CO-WORKERS,
SUBORDINATES, AND MULTIPLE
COMBINATION OF THIS PERSON
WHAT SHOULD BE CONSIDERED WHEN
CREATING MEMOS?
SUBJECT LINE
INTRODUCTION
DISCUSSION
CONCLUSION
GRAMMAR
 BUSINESS LETTERS
THEY ARE EXTERNAL
CORRESPONDENCE THAT
REFLECT THE COMPANY’S
PROFESSIONALISM AND THE
SENDER’S COMMUNICATION
SKILLS.
 BUSINESS LETTERS
JUST LIKE MEMOS, THIS IS
FORMAL AND
STRAIGHTFORWARD.
 BUSINESS LETTERS
JUST LIKE MEMOS, THIS IS
FORMAL AND
STRAIGHTFORWARD.
WHAT ARE THE PARTS OF A LETTER?

WRITER’S ADDRESS
DATE
INSIDE ADDRESS
SALUTATION
LETTER BODY
WHAT ARE THE PARTS OF A LETTER?

WRITER’S ADDRESS
DATE
INSIDE ADDRESS
SALUTATION
LETTER BODY
WHAT ARE THE PARTS OF A LETTER?

COMPLIMENTARY CLOSE
SIGNED AND TYPED NAME
 ELECTRONIC COMMUNICATION

ELECTRONIC MAILS (E-MAILS)

 E-MAILS

THEY ARE ELECTRONIC

COMMUNICATION METHOD
THAT ALLOWS FOR MULTIPLE
CORRESPONDENCE OF LETTER
 E-MAILS

THEY ARE CONVINIENT AND

CAN BE WRITTEN INTERNALLY
OR EXTERNALLY.
WHAT ARE THE CHALLENGES OF E-
MAILS?
COMPUTER INCOMPATIBILITIES
LACK OF PRIVACY
CASUAL TONE LEADING TO
MISUNDERSTANDING
INFORMATION
Sources
Organization
Reporting
 INFORMATION
These are facts provided or
learned about something or
someone
 INFORMATION
In the workplace, information is
exchange through the process
or act of communication
 INFORMATION IN THE WORKPLACE

Safety and Security Information

Company Information
Employee information
 INFORMATION IN THE WORKPLACE

Safety and Security Information

Company Information
Employee information
SOURCES OF INFORMATION

MANUALS
SUPERVISOR
SUBORDINATES
CO-WORKERS
 INFORMATION

Must also be organized and

selected correctly.
ACTIVITY
 INFORMATION

What will happen if there are

wrong information?
 INFORMATION

Wrong information will result to

problems such as inefficient
workplace and employee
conflict.
 ACTIVITY

Create a 2 to 3 minute skit that

shows how you are going report
the following to your immediate
supervisors.
 ACTIVITY
Status of your project
Malfunctioning machine
Accident
Bad behaviors of your co-workers towards you
Thoughts of your co-workers regarding the new
policies of the company.