1. What is the relationship between management information systems (MIS) and information?

technology (IT)? MIS is all about people using technology to work with information as they support the
organization in its quest for a competitive advantage

Management Information Systems

Planning for
Development
Management
Use of IT tools to help people perform all tasks related to information processing and
management

2. What four steps should an organization follow in determining which technologies

to use? Timeliness - When you need it

Location (no matter where you are)

Form (audio, text, animation, etc.)
Validity (credibility)
Lack of any of the above can create GIGO (garbage-in, garbage-out) in a decision-making process

3. What is the relationship between data, information, business intelligence (BI), and knowledge?

Data raw facts that describe a particular phenomenon such as the current temperature, the price of
movie rental, or your age

Information – data that have a particular meaning within a specific context

Business intelligence (BI) – collective information about…

Customers

Competitors

Business partners

Competitive environment

Knowledge _broad team by that can describe many things

4. How does the granularity of information change as it moves from lower to upper organizational
levels?

Coarse

Summarized

5. What is the difference between a technology-literate knowledge worker and an information literate
knowledge worker?

Technology-literate knowledge worker – knows how and when to apply technology

Information-literate knowledge worker Can define information needs Knows how and where to obtain
information
Understands information
Acts appropriately based on information

6. Discuss a scenario when an activity is legal and unethical. Legal and unethical employee working
overtime and not being paid

Attended a class which she /he is not enrolled in it is legal and unethical

7. What role does the Five Forces Model play? Assist company, E_lobrate, business advantage

Buyer Power pressure consumers can exert on businesses to get them to provide higher quality
products, better customer service, and lower prices.
 Supplier Power

Threat of New Entrants

Threat of Substitutes
Degree of Rivalry

8. Why are competitive advantages never permanent?

Competitor in an industry refers to the extent to which firm within an industry put pressure, putting

One another and limit each other.- Create different kind of competition including the different kind

9. What are the three generic strategies according to Michael Porter?

Overall Cost Leadership

Differentiation_0fferng a product /service that is unique

Focus_offering products line /specific that a particular market

10. How are Porter’s three generic strategies, an above-the-line versus a below-the-line

approach, and the RGT framework similar? Above the line verses the company is making profit, below
the line_ little expenses but gained a lot business point of view and RGT_ an approach in which you
allocate in term of percentage how it dollar will spent on various business. Make profit and reducing
expenses

11. What is the role of value-chain analysis? Attaining customer business chain, it is the day- to day
general description of how business work and how it makes money business process

Long Answer Question

1. The three key resources in management information systems (MIS) are information,

information technology, and people. Which of these three resources is the most important?

Why? The least important? Why? People_ people create information, intellectual asset , data
information, business intelligent and knowledge

2. We often say that hardware is the physical interface to a technology system while software is
the intellectual interface. How is your hardware your physical interface to your computer? How is your
software your intellectual interface to your computer? Do you see technology

progressing to the point that we may no longer distinguish between hardware and software

and thus no longer perceive differing physical and intellectual interfaces ? Hardware are the physical
devices which make up the computer. It is via various hardware only that we input information
into the computer and obtain output from it. Thus, hardware is the medium via which we
physically interact with the computer. Thus, it can be aptly termed as the physical interface or
gateway via which users interact or use the computer
Software can be the aptly termed as intellectual interface ... hardware are the physical devices
which make up the computer. It is via various hardware only that we input information into the
computer and obtain output from it
Yes, technology applies

3. In this chapter, we discussed the use of loyalty programs in the travel industry as a

mechanism for reducing buyer power. What is another industry that also uses loyaltyprograms to
reduce buyer power? How does that industry use loyalty programs to do so? ? Good example of using
MIS to reduce buyer power if supplier power is high, the supplies can influence the industry

4. As an information-literate knowledge worker for a local distributor of imported foods and

spices, you’ve been asked to prepare a customer mailing list that will be sold to international

cuisine restaurants in your area. If you do so, will you be acting ethically? Suppose you don’t

consider the proposal ethical. What will you do if your boss threatens to fire you if you don’t

prepare the list? Do you believe you would have any legal recourse if you didn’t prepare the

list and were subsequently fired? If we are hired on at will basis meaning employers have the right to
fire any employee, at any time for any for any (or no) reason at all. However, if someone is employed
under contract their employer will have to follow its explicit term. Therefore, it is legally and ethical