Technology Management

Basics
Understanding How to Use the Hype Cycle
Interpreting technology hype
• When new technologies make bold promises, how do you discern the
hype from what’s commercially viable?

• And when will such claims pay off, if at all?

Interpreting technology hype
• Gartner Hype Cycles provide a graphic representation of the maturity
and adoption of technologies and applications, and how they are
potentially relevant to solving real business problems and exploiting
new opportunities.
How do hype cycles work?
• Innovation Trigger: A potential technology breakthrough kicks things
off. Early proof-of-concept stories and media interest trigger
significant publicity. Often no usable products exist and commercial
viability is unproven.
How do hype cycles work?
• Peak of Inflated Expectations: Early publicity produces a number of
success stories — often accompanied by scores of failures. Some
companies take action; many do not.
How do hype cycles work?
• Trough of Disillusionment: Interest wanes as experiments and
implementations fail to deliver. Producers of the technology shake out
or fail. Investments continue only if the surviving providers improve
their products to the satisfaction of early adopters.
How do hype cycles work?
• Slope of Enlightenment: More instances of how the technology can
benefit the enterprise start to crystallize and become more widely
understood. Second- and third-generation products appear from
technology providers. More enterprises fund pilots; conservative
companies remain cautious.
How do hype cycles work?
• Plateau of Productivity: Mainstream adoption starts to take off.
Criteria for assessing provider viability are more clearly defined. The
technology's broad market applicability and relevance are clearly
paying off.
Hype cycles help you:
• Separate hype from the real drivers of a technology’s commercial
promise

• Reduce the risk of your technology investment decisions

• Compare your understanding of a technology’s business value with the

objectivity of experienced IT analysts
Case Study: Hype Cycle for K-12
Education
• The Hype Cycle for K-12 Education highlights key technologies and
innovations that hold potential for significant — even transformative
— impacts on education.

• It includes those designed to update and optimize instructional and

business practices, freeing time, money and people resources. But it
also carries innovations that have the potential to change how K-12
CIOs see their own role and that of their teams, influencing the digital
services they must and/or should provide (and those they should
let go).
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
• The pandemic vaulted many organizations forward in time, scaling up
digital resources at an unprecedented pace.

• For others, it provided the opportunity to begin the journey toward

digital that to date had been lagging.

Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb

Case Study: Hype Cycle for K-12
Education
• But today finds all organizations asking questions about how to
leverage all this momentum to build a road forward.
• How do we balance the physical and the digital in learning
environments?
• How do we avoid inertia from taking us back to the status quo?
• How do we continue to leverage all these investments to create a
meaningful improvement in learning outcomes for our students?

Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb

Case Study: Hype Cycle for K-12
Education
As CIOs read through the innovations, they should remember to focus
on several factors when advancing digital capabilities:
• Effective ways to scale learning (while personalizing it)
• Relentless focus on improving learning outcomes
• Optimizing business processes through automation and artificial
intelligence
• Leveraging data to inform decision making

Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb

Case Study: Hype Cycle for K-12
Education
CIOs exploring the Hype Cycle
should note the phases where the
innovations have been placed:
• In the Innovation Trigger,
technologies like chatbots
are familiar in most industries,
but nearly unused by K-12
organizations to date, missing a
major opportunity to automate
and streamline services,
support and even instructional
applications using intelligence.
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
CIOs exploring the Hype Cycle
should note the phases where the
innovations have been placed:
• Nearing or over the Peak of
Inflated Expectations, technologies
such as robotic process automation:
K-12 and adaptive learning for K-
12 education are nearing the peak,
but still remain to be broadly
adopted in K-12 education. Online
tutoring has made a major splash in
light of the urgent need for more
student support.
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
CIOs exploring the Hype Cycle
should note the phases where
the innovations have been
placed:
• Heading into the Trough of
Disillusionment, technologies
such as immersive
technologies and AI in K-12
are where the hype meets the
reality of challenges with
implementation.
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
CIOs exploring the Hype Cycle should
note the phases where the innovations
have been placed:
• On the Slope of Enlightenment,
technologies such as digital
credentials (whether for teachers or
more options for documenting
specific student learning
achievements) and cybersecurity
maturity assessments, have matured
to the point where they can be
incorporated in K-12 education and
used to address current, real
challenges.
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
CIOs exploring the Hype Cycle
should note the phases where the
innovations have been placed:
• The Plateau of Productivity
reflects innovations that have
passed through the Hype Cycle
and are now in broad use.
However, since this Hype
Cycle for K-12 was started
only a year ago, items have yet
to make their way to this
section.
Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb
Case Study: Hype Cycle for K-12
Education
CIOs should also note those
fast-moving innovations set to
mature in the next two to five
years, like conversational user
interfaces and 5G, which are
quickly making their way into
K-12 education as they explode
in use across industries.

Link for 2022: https://www.gartner.com/doc/reprints?id=1-2B3W4H8R&ct=220912&st=sb

Activity 1
• Read through the presented technologies in the hype cycle and
determine which technologies does your organization can benefit from
the most
• As an administrator (or assuming the role of an administrator), what
resources do you think should be first set in place so that your
organization can properly perform technology management?
• As the Chief Information or Technology Officer, which technologies
will you check out in the Hype Cycle? Justify your answer by
providing a proposed plan towards its adoption to your organization
strategic direction.
The Priority Matrix
• The Priority Matrix is a companion to the Hype Cycle and maps a
technology’s benefit to its time to maturity.

• The Priority Matrix summarizes two key Hype Cycle take-aways:

• How much value will there be from a particular technology?
• When will the technology be mature enough to deliver that value at a
manageable risk?
Off the Hype Cycle
• A few innovations will be coming off the K-12 Hype Cycle this year.
Both AV over IP and iPaaS for data integration are obsolete.
Less than 2 years; Moderate Benefit
• Cybersecurity Maturity Assessments
2-5 years; Transformational Benefit
• Digital Credentials
• Edge Computing
2-5 years; High Benefit
• 5G
• Chatbots
• Immutable Data Vault
2-5 years; Moderate Benefit
• Online Tutoring
Activity 2
• Read through the presented technologies in the priority matrix and
determine which technologies does your organization can benefit from
the most
• From the selected technologies, create a concept paper on how you can
jumpstart your organization’s resources assessing the selected
technology/ies as it fits your project goals, including discussion of its
benefits against the costs that the organization may include as a result of
its creation/adoption
• Be clear with your concept paper if the technology will be adopted from
a vendor or if the organization will develop it using its own resources
/
questions?

JLFAUSTORILLA@UP.EDU.PH
www.johnfaustorilla.com
bit.ly/CoachJF
JF CONSULTING
SOLUTIONS
Partners for Your Corporate Success