The Oberoi Amarvilas, Agra

Compiled by: TRIPTI SINGH

HERITAGE INSTITUTE OF
TOURISM AND HOTEL
MANAGEMENT
IHM BATCH 4
Roll no. -
INTRODUCTION
Welcome to Agra. The capital of the Mughal Empire in the 16th and 17th centuries, Agra is home to three UNESCO world
heritage sites: the Taj Mahal, Agra Fort and the ancient city of Fatehpur Sikri; all of which are legacies from Mughal times.
Located just 600 metres from the Taj Mahal, the world’s most exquisite testimony to undying love, it is easy to rekindle
romance at The Oberoi Amarvilas. The best hotel in Agra is inspired by Mughal palace designs; with fountains, terraced
lawns, reflection pools and pavilions. The Oberoi Amarvilas is a five star hotel that offers unrestricted views of Taj Mahal
from all rooms and suites, complemented by our warm, personalised hospitality. Tastefully appointed accommodation,
exquisite restaurants serving authentic Mughal and international cuisines, private dining beside the silhouette of the Taj
Mahal and couples spa therapies with Taj Mahal views. At The Oberoi Amarvilas, your experience of Agra will be
unforgettable. Just 600 m from the Taj Mahal, The Oberoi Amarvilas Agra boasts luxurious 5-star accommodation with a
flat-screen TV. This property houses 4 dining options and provides free parking. Free WiFi is available in the rooms of the
property. Beautiful rooms come with stylish modern interiors and large windows. All the well-appointed units are equipped
with a sofa, personal safe and private bathroom. Guests can visit the Oberoi Spa for a body massage, swim, or exercise at
the gym. Car rental and ticketing services are available at the tour desk. Bellevue restaurant serves international dishes and
local favourites, while Esphahan offers traditional Indian specialities.
At a glance

Hotel size

This hotel has 102 rooms

Arriving/leaving

Check-in time 2 PM-midnight

Check-out time is noon

Express check-in/out

Restrictions related to your trip

India may have travel

restrictions in place, including
self-quarantine, due to
COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the
booking confirmation. Customers may be requested by the property to provide documentation of recent travel history (such
as showing passport immigration stamps) and/or complete a health declaration. This property requires that all guests have
the Aarogya Setu mobile application on their phone.
HOUSE KEEPING
 Learning and
observations:
1. Layout of standard rooms
2. Brands of cleaning agents
3. Lost and found procedure
4. Telephone etiquettes
5. Bed making
6. Process of making a room
7. Placements of amenities
8. Inventory and par stock
9. Linen segregation
10. Different kinds of towels used
11. Usage of small and large cleaning equipment
Food and
Beverage
 Learning and
observations:
1] Telephone etiquettes
2] Guest handling
3] Making a table reservation
4] Menu Knowledge
5] Knowledge about liquors
6] Handling a table
7] Punching a KOT/BOT
8] Food pickup
9] Service etiquettes
10] Beverage pickup
11] Breakfast Buffet service
12] Stress management
13] Table setup
14] Billing
15] Settling a bill
16] Co ordination with other departments
17] Cutlery and Crockery cleaning and setup
18] Hierarchy
 FRONT OFFICE
DIFFERENT AREAS OF THE FRONT OFFICE

1. The main areas of the Front Office are

2. Reception.
3. Cashier.
4. Concierge.
5. Telex and Fax.
6. Reservation
 FOOD
PRODUCTION
Hotels are justly proud of their reputation for fine cuisine and elegant dining. Food production is
an integral part of the services of the hotel. When the guest arrives at the hotel he not only
expects a comfortable and relaxed stay , but he also expects good food of the highest possible
standards Especially in today's times with growing competition it is very essential that the hotel
tries to provides as many food outlets to the guest serving various kinds of quality cuisine.

Basically the kitchen department is inspired by Mughlai Cuisine.

 SUGGESTIONS AND
RECOMMENDATIONS:

1.Better inventory management

2. Better cafeteria food
3.Better employee relations
 CONCLUSION
At last I would like to conclude that my Industrial Training was scheduled at OBEROI AMARVILAS
AGRA, had a great experience and got to learn professional skills in the hotel industry. I really
want to thank OBEROI HOTELS and our college for letting me this opportunity .