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SECTION ONE - Why Study Effectiveness? - Problems Have Arisen or Criticisms Have Been Voiced - Some Indicators of The Ineffectiveness of The
SECTION ONE - Why Study Effectiveness? - Problems Have Arisen or Criticisms Have Been Voiced - Some Indicators of The Ineffectiveness of The
and efficiency
•SECTION ONE - Why study effectiveness?
•Problems have arisen or criticisms have been voiced
in connection with a system;
•Some indicators of the ineffectiveness of the
hardware and software being used may prompt the
review;
•Management may wish to implement a system initially
developed in one division throughout the
organization, but may want to first establish its
effectiveness;
•Post-implementations review to determines whether
new system is meeting its objectives.
Indicators of System Ineffectiveness
•excessive down time and idle time
•slow system response time
•excessive maintenance costs
•inability to interface with new hardware/software
•unreliable system outputs
•slow system response time
•data loss
•excessive run costs
•frequent need for program maintenance and
modification
•user dissatisf. with output format, content or
timeliness.
Two approaches to measurement of system
effectiveness
•Goal-centered view - does system achieve goals set out?
•Conflicts as to priorities, timing etc. can lead to objectives met
in the short run by sacrificing fundamental system qualities,
leading to long run decline of effectiveness of the system
•System resource view - desirable qualities of a system
are identified and their levels are measured.
•If the qualities exist, then information system objectives, by
inference, should be met. By measuring the qualities of the system
may get a better, longer-term view of a system's effectiveness.
•The main problem– measuring system qualities is much
more difficult than measuring goal achievement.
2 Types of Eval'ns for Sys. Effectiveness
Approaches - Objectives