Read letter A again

Highlight the language which:

• Explains why I am writing:

• Contrasts what I wanted with what happened:

• Lists the problems I had:

• Explains what I would like the company to do:

Read letter A again
Highlight the language which:
dissatisfaction
I am writing to express my disappointment + with/
…………………………
frustration about

I was expecting……………. however………………

To start with, …

To make matter worse, …

By far the biggest dissappointment was…..

I would appreciate it if you could …………

You went to a bar at the weekend where X was working behind the bar. You were
shocked by the service you received and would like to make a complaint to the
manager of the bar.


Thêm steps for writing
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