The Future Panchayats

A presentation on e-Panchayat MMP

by

Ministry of Panchayati Raj

Structure of Presentation
 NeGP & ePanchayat  Background  Status of e-Panchayat  ePanchayat & CSCs  e-Panchayat - Approach  Union Ministries Expectations  Panchayats Roles  Important Findings  Core Common Software Applications
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NeGP Vision & ePanchayat Importance

The CSCs can perform tasks where decision-making is not required. Enabling Panchayats will bring the decision makers (GP) and the Service Delivery outlets (CSCs) closer, leading to better service delivery.

"Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man"
70% rural population, living in Panchayat jurisdiction. ePanchayat will enable the lowest tier of Governance and enable service provision at doorstep. Gram Panchayat is constituted by the representatives of The people and is best suited to define and provide for the basic needs of common man. ePanchayat will provide technology solutions to help GP manage these citizen needs better.

Need for urgent approval since NeGP is to be operationalized by 2014

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Background
Jul Dec 04 Apr Jun 05 Feb May 06 2006 - 2009 Jan Dec 09 Jul 10

National Advisory Council (NAC) in Apr, 2005 suggested A National IT for Panchayati Raj project to monitor fund flows Recommended back-end support at all levels of PRIs / PR departments for operationalization of services DIT included e-Goverance for Panchayats as a MMP under NeGP

NREGA & BRGF launched Provided big thrust to Panchayats and brought them to centre stage Increasing role of Panchayats in flagship schemes

Increasing Importance of Panchayats

Background
Jul Dec 04 Apr Jun 05 Feb May 06 2006 - 2009 Jan Dec 09 Jul 10

IT interventions for Panchayats across the country ePanchayat in AP, InfoGram in Goa, eGram in Gujarat, PRIASoft in Orissa, Panchlekha in MP, Asthi in Karnataka, DRISHTI in WB Most of these projects focussed on IT infrastructure & software related to Certificates, Tax collection & Fund Management MoPR formulated eGovernance in Panchayats (ePanchayat)

Need for a comprehensive & integrated eGovernance programme for Panchayats

Background
Jul Dec 04 Apr Jun 05 Feb May 06 2006 - 2009 Jan Dec 09 Jul 10

MoPR initiated the e-Panchayat Study Project to assess: Role of Panchayats across various sectors Needs of various Union Ministries / State Deptts that can be best fulfilled by the Panchayats IT interventions made at the State level ICT readiness of Panchayats Service delivery needs of the citizens Comprehensive nation-wide study across 114 Panchayats, 38 Districts and 27 States

Roadmap prepared for comprehensive induction of eGov in Panchayats

Status of ePanchayat
ISNA conducted in 27 states / UTs, 38 districts and 114 Panchayats ISNA study currently underway in 3 NE States and 3 UTs 27 State ISNA and National ISNA reports submitted BPR of 20 services formulated in all 27 states. 27 State BPR reports and National BPR report submitted DPR prepared for all 27 states and National DPR submitted All reports are available on http://panchayat.gov.in

The Real Picture

ePanchayat will enable the work-flow leading to internal automation and back-end decision making ePanchayat is for Future Panchayats and will augment the Institutional Capacity building initiatives for Panchayats ePanchayat & CSC complement each other and CSCs could be additional channel to deliver the service CSC can only do non-decision making tasks for Panchayats & other line departments DIT acknowledges that some of the CSCs have become non-operational due to lack of G2C services

CSCs unfairly seen as an alternative to ePanchayat

ePanchayat Study Project - Approach

Wide-base consultative approach followed
 11 Central Line Ministries consulted  State PR Department was the anchor & over 10 State Line Departments consulted  23 Central Schemes studied to understand the data / information needs from grassroots &

existing challenges
 District Administration, ZP, DRDA consulted & their opinions sought  Block Administration, BP consulted and their needs assessed  GP, Field level functionaries consulted and their challenges & needs assessed  Citizens interacted and their aspirations & challenges captured by conducting Gram Sabha &

one-to-one / focused group interactions

 Assessment of existing ICT initiatives done  Plan to leverage the SWAN, SDC & CSC wherever available

ePRI designed in a very Logical & Comprehensive Manner 8

ISNA Approach
Assessment tools used
Assessing status of capacity, ICT readiness, key G2C services Consultation with stakeholders at Central line ministries

1. Structured questionnaires
State PR & line departments to understand expectations

designed specifically for Centre, State, District and Citizens 2. Workshops at State and district level

ISNA
Identifying the pain areas of panchayats & citizens Gram Sabhas Discussions with citizen groups Interactions with all PRIs Identifying the needs of citizens (ZP,PS,GP)

3. Gram Sabha Meetings 4. Citizens discussions with focus groups like women, widoes, SC/STs, special abilities, senior citizens.
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ISNA Key Areas Studied

Information & Services Needs I&S Needs of citizens I&S Needs of PRIs I&S Needs of State PR Department I&S Needs of Central line ministries eGovernance Readiness Initiative for computerization of PRIs Extent of Integration of relevant NeGP initiatives with PRIs ICT Infrastructure Assessment Rural Service delivery Delivery channels available Services rendered Challenges faced by citizens in service delivery Capacity Assessment Capacities - No. of officials, elected representatives, staff, trained manpower etc. Skills & Capabilities Trainings needs Structural issues, if any

PR Governance Organization structure of PRIs Extent of involvement in schemes (P, I, M, A)* Extent of involvement in committees Assessing status of devolution
10 * P: Planning, I: Implementation, M: Monitoring, A: Accounting

Schemes Covered
1. NFSM 2. RKVY 3. NHM 4. ICDS 5. NREGS 6. SGSY 7. PMGSY 8. IGNOAPS 9. IAY 10.NRHM 11.TSC 12.SSA
13. NLRMP 14. IWDP

15. PYKKA 16. Hostels for SCs / STs

17. Central Sector Scheme of Free Coaching for SC and OBC Students 18. Babu Jagjivan Ram Chhatravas Yojna (Hostels for SC/ST) 19. Tribal Sub plan 20. National Rural Drinking Water Programme 21. Rashtriya Madhyamik Shiksha Abhiyan 22. Mid-day Meals Scheme

23. Scholarship Schemes

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Union Ministries Expectations

ICT based solutions at PRI for
    

Data needs to be captured electronically at source Delays in reporting are often due to challenges in data entry Data needs to be captured to enable better planning for Central Schemes Better Implementation & Monitoring of the schemes is required at all levels Need for convergence of various schemes through PRIs


Provision for information sharing between schemes viz.

 BRGF, NHM & NREGA as indicated during NHM study  Information sharing between State pension data and IGNOAPS

Connectivity needs to be provided to the GPs & BPs

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Union Ministries Expectations Contd



Training is required for Panchayat officials

 to enable PRI involvement in Implementation, Service Provisioning & Selection

of Beneficiaries
 for Data Capturing of Physical & Financial progress of Schemes 

Panchayats to be utilized for Information dissemination & publicity of Central Schemes

 Need specifically expressed by stakeholders of NFSM, RKVY, Scholarship,

Tribal Sub Plan

 Management of lowest level legacy data & facility; & updation of data  Need for scheme related data digitization & data capturing at source
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Panchayats Roles
Data entry related to planning, implementation of schemes
Information Creator

Spreading awareness about schemes and projects

Information Disseminator

Maintaining databases and generating various MIS

Information Manager

Monitoring schemes and functionaries

PRIs the support structure for grassroots Scheme Management

Monitoring Agency

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Scheme Execution at Grassroots (Recommended Roles)

Sr No Scheme Name 1 Activities Responsibility Center GP CSC NREGA Information on NREGA scheme, eligibility criteria for beneficiary and benefits Availability of form for job card Submission of application for Job Card Verification of application Issuance of Job Card Demand of work on job card Allotment of work Information on Payment of wages Entry in Job card and muster roll Selection of work for NREGS Approval of works in PRI meetings Approval of work on the basis of NREGS criteria Preparation of detailed work plan Release of fund for execution of work Implementation of work Closure of work Maintaining records Audit of the scheme Preparation of MIS reports on implementation of scheme

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Important Finding Citizen Service Delivery

State Andhra Pradesh Services Offered Kiosks CSC GP Office Rajiv Internet Kiosks Integrated 1. Registration and / RSDP are merged with Rajiv issuance of birth certificate 2. Registration and Internet into Rajiv Internet issuance of death Village Village: certificate 1.Payment of Mobile 3. Recommendation for bills layout 2.Payment of 4. Permission for Insurance Premium Construction of Building / 3.Sale of Competitive Approval of house building Exams Forms plan 4.Rail Ticket Booking 5. Issue of Valuation etc. Certificate for Property 5. Revenue Services: and Many More Case, Income, nativity Certificates, land records are envisaged to be delivered. Others

GP Office performs the back-end functions that can be delivered through CSCs

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Important Finding Citizen Service Delivery

State Kiosks Himachal eSugam Centres Pradesh 1.Collection and delivery of final documents for arms license 2. Booking of Railway tickets 3. Senior citizen passes 4. Passport form Sabji Suchna Kendra 1. Information dissemination - crop related, market price of agricultural produce Pehal - eGovernance Centre 1. Issuance of DL, RC Services Offered CSC GP Office Others 1. 1. Utility bill 1. Issuance of payments Certificates for Birth eSamadhan Death, Income etc Online 2. Payment of house grievance filing. tax

GP Office performs the back-end functions that can be delivered through CSCs

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Important Finding Citizen Service Delivery

State West Bengal Services Offered Kiosks CSC GP Office 1.Railway Tickets 1.Registration of Job Card 2.Electricity Bill 2.Birth & Death 3.Water Bill Certificate 4. Internet 3.Application for SC/ST Browsing scholarship 5. Digital disbursement Photocopying 4.Application for Old 6.Soil Testing 7. Telephone bills Age/ Widow Pension 5.Caste Certificate 8. DTP 9. Copy of Records 6.Disability Certificate 7.Income Certificate of Rights 8.Residential Certificate 9. Legal Heir Certificate 10. Application for Artisan & Fishery Pension Others Auxiliary Nurse/Midwives Registration of pregnant women & new birth Post Office Disbursement of Artisan & Fishery Pension

GP Office performs the back-end functions that can be delivered through CSCs

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Important Finding Citizen Service Delivery

State Assam Services Offered Kiosks CSC GP Office 1. Railway ticket 1. NoC for setting up booking, 2. LIC business, NoC for loans Insurance etc. etc. 2. Grievance redressal 3. Receipt of application for BPL cards 4. Scheme related services like Job Card for NREGA, IAY houses, SGSY cheques, Old age Pensions etc. Others

GP Office performs the back-end functions that can be delivered through CSCs

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Important Finding Citizen Service Delivery

State Gujarat Services Offered Kiosks CSC GP Office Others Jan Seva Kendra: 1. Mobile 1. Certificates Touch Screen Kiosks Recharge related Birth, death, All talukas are given a 2. LIC insurance character, Income, touch screen kiosks to 3. Train Ticket Caste through ebe installed in the Reservations Gram building premises. These 4. Flight, Bus 2. Record of Rights kiosks are to be used to Tickets (Land Records) know services, schemes, 3. Payment of procedures to be Electricity Bills followed and other basic 4. Soil Test information about taluka Certificates, and other things. 5. Download of all application forms through eGram and Many more 6. NREGA job card issue

GP Office performs the back-end functions that can be delivered through CSCs

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Important Finding Citizen Service Delivery

State Madhya Pradesh Services Offered Kiosks CSC GP Office 1.Birth & Death Samadhan Kendras 1.Mobile Certificate 1. Domicile Certificate recharging 2.Railway e- 2.Apply of 2. Registration of widow/old age ticketing vehicles pension 3.Marriage Registration 3.Red bus 3.Land/property service Certificate transfer 4.Birth & Death 4.Apply for new Certificate Ration Card 5.Khasra & B-1 Copy 5.Employment 6.BPL Certificate registration & 7.Copy of voter list application for unemployment allowance 6.Registration for scholarship disbursement Others Aganwadi Workers Registration of pregnant women & new birth

GP Office performs the back-end functions that can be delivered through CSCs

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Core Common Applications

Application 1 National Panchayat Directory ActionSoft Asset Directory Description Unique codes to all Panchayats, delimitation of Panchayats, will link all applications of e-panchayats Scheme Implementation & Monitoring information of assets & utilities created and maintained by Panchayats. This would evolve into an on-line Panchayat Assets/Utilities directory To facilitate delivery of services to citizens Web site for each panchayat, integration with other software applications for panchayats, to act as a single delivery gateway, using single sign-on.

2 3

4 5

ServicePlus Panchayat Portals

Panchayat Profiler Socio-economic Information, Socio-demographic Information, Public Infrastructure & Services, Geopolitical Information of panchayats
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Core Common Applications Contd

Application 7 8 9 10 11 PlanPlus PRIASoft Social Audit Grievance Redressal Basic GIS Applications Description Panchayat-wise Perspective Plan, Draft Plan, Action Plan & head wise estimates of the budget Capture details of receipts & expenditure by PRIs, generate cash book, various registers, Utilization Certificate for various schemes Social audits conducted by Gram Sabha, the action taken report etc. For citizens to lodge his/her grievance, its redressal Maps of panchayats & integrate with other applications for panchayats such as Panchayat Profiler, Planning & Budgeting, Asset Directory etc. so that a spatial view of the profile/plan of a panchayat can be obtained by overlaying various non-spatial data.

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Skill To take care of training needs of Panchayat officials including elected Management representatives
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National Panchayat Portal GIS

Financial Progress Physical Progress

Social Audit

Grievance Redressal

Accounting & Taxation

Approved Works

Scheme Impl. Monitoring

Planning & Budgeting

Training & Capacity Building

Approved Works

Panchayat Profiler Employment eligibility Income data Employment Data on Expectant mothers Old age benefits Widow / disability pension Social Welfare Birth data Health monitoring Monitoring of malnutritioned children Health SSA/RMSA Enrollment data / MDM data Scholarship eligibility Education Immunization readiness

Asset Directory From NREGA From BRGF etc From other Central Schemes From State Schemes Own Sources Assets

National Panchayat Directory

Citizen Service Delivery Service Plus

Service
Birth / death certificate Common certificates (Caste, Income, BPL, residence, domicile) NREGS (registration, job card, demand for work) Old age / Widow / disability pension RTI Marriage certificate Ration card

No. of States requiring Through Extensive BPR service Identified 15 existing and 5 new
21 20 16 16 9 9 8

services for all States

Identification of services through validation across the hierarchy viz. State, District, ZP, Block, BP, Gram Sabha & GP Detailed To-Be process maps defined for each of these services

Service Plus Software

Defines a generic service so that any service can be easily defined / modified Highly customizable Web interface for direct access to citizens Can integrate seamlessly with other software of the Panchayat Application Suite Certificates Pension disbursements NREGS
Services commonly identified

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Thank You
2nd Oct, 09 to 2nd Oct, 10 Year of the Gram Sabha for empowered people & accountable Panchayats

Broadband Coverage 30/Apr/2010

BROADBAND COVERAGE OF VILLAGE PANCHAYATS 30.04.2010 Village Panchayats Covered through 2 Mbps BB feasible on ADSL Planned through

S.No

Circle

Total VPs ADSL

Wi-Max

Total Covered

ADSL

Wi-Max

Total Planned

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

A& N AP Assam Bihar Chattisgarh Chennai Gujarat Haryana HP J&K Jharkhand Karnataka Kerala Kerala-Lakshadeep Kolkatta MP

67 21870 2489 8463 9837 1730 14031 5884 3243 4893 4559 5652 991 10 158 23004

56 10917 693 1679 1493 139 7014 4098 1308 642 321 3256 989 5 158 2636

0 0 275 422 252 0 0 1139 109 0 548 0 0 0 0 1521

56 10917 968 2101 1745 139 7014 5237 1417 642 869 3256 989 5 158 4157

X X X 1442 1493 X 6181 4098 X X 321 X X X X X

0 0 0 72 326 0 0 0 734 6 0 109 0 1 0 291

0 5121 2014 6824 2815 139 2302 1245 1168 2077 3939 757 0 0 0 11181

0 5121 2014 6896 3141 139 2302 1245 1902 2083 3939 866 0 1 0 11472
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Sources: (1)BSNL

Broadband Coverage 30/Apr/2010 Contd

BROADBAND COVERAGE OF VILLAGE PANCHAYATS 30.04.2010 Village Panchayats Covered through Total Covered 2 Mbps BB feasible on ADSLADSL Planned through Total Planned

S.No

Circle

Total VPs ADSL

Wi-Max

Wi-Max

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34

Maharashtra N E I- Tripura N E I- Mizoram N E I- Megalaya NE II- Arunachal Pradesh NE II- Manipur NE II- Nagaland Orissa Punjab Chandigarh Rajasthan Tamil Nadu TN- Pondicherry UP (East) UP (West) Uttaranchal W.B. WB Sikkim Total

28079 1003 768 0 1766 1514 1110 6494 12200 23 8370 11433 98 37607 13660 7546 3354 163 242069

9366 160 175 0 70 60 982 1379 9642 16 2424 7311 98 7913 2585 1698 1137 66 80486

342

9366 502 175 0 218 60 982 1379 10331 16 2946 7311 98 9081 5734 2001 1429 66 91365

X X X X X X X X X X X X X X X 1698 X X 15233

0 0 6 0 0 0 0 0 82 0 0 0 0 0 0 0 211 5 1843

5964

1000

5964 1000 6 0 434 0 0 2633 930 0 5424 2166 0 28526 8705 974 1925 5 99813
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148 0 689 0 522 0 0 1168 3149 303 292 0 10879

434 2633 848 0 5424 2166 0 28526 8705 974 1714 0 97970

Note: X--> Information is being collected from these States

Sources: (1)BSNL

State Name
Andhra Pradesh Arunanchal Pradesh Assam Bihar Chattisgarh Daman & Diu Goa Gujarat Haryana Himachal Pradesh Jammu & Kashmir Jharkhand Karnataka Kerala Madhya Pradesh Maharashtra Manipur Orissa Puducherry Punjab Rajasthan Sikkim Tamil Nadu Tripura Uttar Pradesh Uttarakhand West Bengal

No. of Offices
22 16 21 38 16 2 2 26 19 12 22 24 29 14 48 33 4 30 20 32 4 30 4 71 13 18

ZP No. of ZPs having computers

22 0 21 0 16 2 2 26 19 12 0 0 29 14 48 33 4 30 20 32 4 30 4 71 13 18

BP No. of BPs having No. of Offices computers

1097 150 185 531 146 1097 0 185 0 146

GP No. of Offices
21809 1751 2202 8463 9820 14 189 13693 6155 3243 4139 4559 5628 999 23040 27896 165 6234 98 12809 9148 163 12618 1040 52126 7541 3354

No. of GPs having computers

21809 0 0 0 0 14 189 13693 0 1185 0 0 5628 999 0 409 165 6234 98 0 1100 163 12618 0 0 0 3354

224 119 75 143 212 176 152 313 351 314 10 141 239 385 40 820 95 341

224 119 75 0 0 176 152 313 351 314 10 141 239 385 40 820 95 341

Computers in over 80% of ZPs & BPs; But only 35% of GPs 35

CSC Status DIT Website

As on 31st October 2009, a total of 55,979 CSCs have been rolled out in twenty-five States. Master Service Agreements (MSA) have been signed in 25 States covering 109,348 CSCs. The rollout is more than 75% complete in 5 States & in another 7 States the implementation has crossed half way mark. Another 2 States have completed the bid process & rollout is expected to commence shortly. Expected roll out of 100,000 CSCs to be largely complete by June 2010. SPV is being formed, so that the Government can progressively migrate to an eGovernance platform and enable services through the CSC network. Government of India is in the final stage of forming the SPV. The name of the SPV is "CSC e-Governance Services India Ltd".

Some of the CSCs have reportedly become nonoperational in view of lack of availability of adequate 36 G2C & other services

Integrated Child Development Services (ICDS)

Objective: Lay the foundation for proper psychological development of the child
Central Line Ministry Ministry of Women and Child Development Intended Beneficiary

E-Readiness No IT Initiatives for the ICDS as of now. Challenges Faced Information not readily available Information regarding other scheme entitlements like PDS to all the poor women given or not Anganwari register monitoring Availability of Health worker at village level Immunization Status Capturing status of availability of drinking water Expectations from ePRI MMP 1. Information management 2. Tracking of actual delivery of service to the intended beneficiaries
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Women & Children Key Stakeholders Ministry of Women and Child Development Ministry of Health and Family Welfare Medical Officers incharge of Health Sub-Centres and Primary Health Centres ANM District Programme Officers (DPOs) Child Development Project Officers (CDPOs) Anganwadi Worker Lady health visitors (LHVs) Auxillary Nurse Midwife and female health workers PRIs (Data repository at village, block, Tehsil/Talluk and District level to facilitate District Planning Process & Maintain latest Parivar Register)

National Rural Employment Guarantee Scheme (NREGS)

Objective: To enhance livelihood security in rural areas by providing at least 100 days of guaranteed wage employment Central Line Ministry Ministry of Rural Development Intended Beneficiary E-Readiness Use of web application for entering fund flow details and Planning and Works Management Module

Rural households whose adult members

Challenges Faced volunteer to do unskilled manual work Currently data being entered at the block level, it is Key Stakeholders desirable to have the data entered at GP Wage seekers The manpower at GP level is not capable enough in Gram Sabha using computer and the web based IT applications. PRIs, specially the gram panchayat Programme Officer at the block level Expectations from ePRI MMP District Programme Coordinator 1. Data entry from GPs State Government 2. Trained manpower at GP for accounting & IT application usage Ministry of Rural Development PRIs (involved in the complete lifecycle of the scheme from Planning to implementation and 38 monitoring)

Sarv Shiksha Abhiyaan (SSA)

Objective: Availability of quality elementary education to children

Central Line Ministry Ministry of HRD Department of School Education & Literacy Intended Beneficiary Children Key Stakeholders Ministry of HRD Department of School Education & Literacy Department of Rural Development Department of Panchayati Raj NGO Panchayats Monitoring & supervision of scheme at Gram level

E-Readiness No scheme specific software. A web based MIS reporting tool is being used for provide MIS and scheme related information

Challenges Faced Monitoring of scheme Expectations from ePRI MMP 1. ICT based solutions / interventions at PRI level Connectivity at the lowest level Management of lowest level legacy data and facility to update data at the lowest level Integration with other scheme data such as state pension schemes etc 2. Capacity Building interventions required at PRI level for: Trained and skilled manpower at Village level
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PANCHAYAT ENTERPRISE SUITE

National Panchayat Portal GIS

Financial Progress Physical Progress

Accountin g& Taxation

Citizen / Employee Details

Resource Profile Receipt & Exp Details

Planning Approved Works & Budgetin g

Approved Plan

Approved Works

Scheme Impl. Monitorin g

Completed Assets

Asset Profile

PRI Profiler

Asset Directory
Resident & Employee Details

Employee / Elected Representative Details

Service Delivery

Social Audit

Grievance Redressal

Physical Progress

Skill Management

National Panchayat Directory

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