PRESENTATION ON: CROSS CULTURAL COMMUNICATION ENGLAND

PRESENTED TO: PROF. ROOPSI BHARDWAJ

PRESENTED BY: BAKUL CHALANA RASHMI SINGH PRERNA MATHUR ABHISHEK SINGH SEEMA RAMNARESH ANGAD

Definition
Cross-cultural communication is a field of study that looks at how people from differing cultural backgrounds communicate, in similar and different ways among themselves, and how they Endeavour to communicate a cross cultures Contents.

DINNING ETIQUETTE

PURPOSE OF BUSINESS ETIQUETTE

To make others feel at ease and To build rapport.

PROPER STARTING POSITION

Solids on your left Liquids on your right

USING NAPKINS

Place your napkin on lap after every-one has been seated. Fold your napkin in half with crease toward you. Use your napkin as necessary.

Place your napkin on left side of plate when temporarily leaving table. Leave napkin in lap until everyone is finished. Place napkin to right of plate at end of meal.

MANAGING SOUP

Soup spoon provided or to right of teaspoon.

Hold spoon with thumb across the top of the handle.

MANAGING SOUP (CONT.)

NOT with handle in

palm of your hand. Take soup spoon AWAY from you rather than toward you. Sip from the side of the spoon, not front.

PASSING FOOD (IF IT IS IN FRONT OF YOU)

Offer to the left. Pass to the right. (Counter clockwise)

Pass salt and pepper together.

PROPER STARTING POSITION

STYLE OF DINING
Place fork in your left hand and knife in your right hand. Cut one piece of food at a time. . Lay knife across top of plate Transfer fork to right hand to actually eat.

STYLE OF DINING

STYLE RESTING POSITION

STYLE OF FINISHED POSITION

10 COMMON DINING FAUX PAS Napkin on lap before everyone is seated. Blowing or stirring soup. Eating ice cubes. Eating before everyone is served. Breaking dinner roll in half rather than tearing a bite-size piece.

FAUX PAS (CONT.)

Talking with food in your mouth. Chewing with mouth open. Eating a larger than bite-size piece of food. Blowing your nose at table. Pushing your plate away. Stacking dishes.

MAP OF ENGLAND
Demographics: Population: 51 Million Language: English Religion: Church of England, Methodist, Baptist, Catholic, Muslim, Hindu, and Sikh Capital City: London

ENGLANDS FLAG

CULTURE

IT HAS VAST AND RICH CULTURE White (of which English 83.6%, Scottish 8.6%, Welsh 4.9%, Northern Irish 2.9%) 92.1%, black 2%, Indian 1.8%, Pakistani 1.3%, mixed 1.2%, other 1.6% Christian (Anglican, Roman Catholic, Presbyterian, Methodist) 71.6%, Muslim 2.7%, Hindu 1%, other 1.6%, unspecified or none 23.1%

They have artistic contributions in theatre , literature, and architecture. Staple food: Fish and Chips, bacon, eggs, sausage, and mash.

THE ROYAL FAMILY OF ENGLAND

Queen Elizabeth, Prince Charles, Prince William, and Prince Harry

Queen Prince Charles

Prince Charles will be the next King

Prince William Prince Harry

WESTMINSTER ABBEY
many kings, queens, poets, writers and other famous inhabitants of the UK are buried there Tower of London

Founded by William the Conqueror in 1066-67

The oldest university in England

OXFORD
Founded in 13th century

The oldest university in England Founded in 13th century

Stonehenge STONEHENGE
Located on Salisbury plain

Built aproximately in 4th millenary B.C.

WINCHESTER
the most important city in England until the eleventh century

Winchester

DRESSES IN UK
Ancient time

Modern time

Wedding dress

Business dress

GIFT GIVING ETIQUETTE 0F BRITISH

The British exchange gifts between family members and close friends for birthdays and Christmas. The gift need not be expensive, but it should usually demonstrate an attempt to find something that related to the recipients interests.

CONT
If invited to someone's home, it is normal to take along a box of good chocolates, a good bottle of wine or flowers. Gifts are opened when received.

GIFT GIVING ETIQUETTE IN INDIA

If you are invited to a Indian's home, the Indian gift giving custom is to bring the host/hostess a small gift of chocolates or flowers Do not wrap gifts in white or black colors, which are considered unlucky colors. Instead use bright colors such as green, red, yellow. Gifts are not usually opened in the presence of the gift giver.

CONTI
Hindus should not be given gifts made of leather. When giving money/check for any occasions, give a odd number value. For example, Rs 101 instead of just Rs 100. Seems to be some good luck thing.

Body language comes in clusters of signals and postures, depending on the internal emotions and mental states.

TYPES OF BODY LANGUAGE

Aggressive Body Language: showing physical

threat.

Bored Body Language: just not being

interested.

Closed Body Language: many reasons are

closed.

Deceptive Body Language: seeking to cover up

lying or other deception.

Defensive Body Language: protecting self from

attack.

Emotional Body Language: identifying feelings. Evaluating Body Language: judging and deciding

about something.

Open Body Language: many reasons for being

open.

Power Body Language: demonstrating once

power.

Relaxed Body Language: comfortable and

unstressed.

Submissive Body Language :showing you are

prepared to give in.

Aggeression

Bored

Distracted

Emotional

Evaluating

Anxiety

Open Body

Closed Body

Relaxation

Power

ENGLAND BUSINESS ETIQUETTE

British culture the language of gestures is not frequently used. Sometime it shows as aggressive behavior.

Direct eye contact to individual . If you are talking to a group. British culture shuns physical contact. Except for the handshake..

CONT..

British emphasized by their respect towards personal space. Regard to eye contact, They show a tendency to keep it relatively short. The handshake is the common form of greeting. The British might seem a little stiff and formal at first. Introduce a younger person to an older person. Introduce a person of lower status to a person of higher status. When two people are of similar age and rank, introduce the one you know better to the other person.

BUSINESS PRACTICES IN THE UK

keep emotions hidden from public view so as not to make anyone uncomfortable. First names are used almost immediately with all colleagues. Exceptions are very senior managers. Business cards are an essential prop and are usually exchanged Negotiations and decisions are usually open and flexible. Your British counterparts will favor a win/win approach.

In the UK the number 13 is considered extremely unlucky.

NON VERBAL COMMUNICATION

Haptics is the study of touching as nonverbal communication, and haptic communication refers to how people communicate via touching.

A high five is an example of communicative touch.

WHEN MEETING PEOPLE

THE HANDSHAKE IS A COMMON FORM OF GREETING, FOLLOWED BY A POLITE HELLO OR GOOD MORNING.

VERBAL COMMUNICATION
British communication style seems relatively straightforward. Humor is frequently used as a defense mechanism. For written communication always addressed using the person surname. E-mail

Dressing for the Occasion IN ENGLAND

Semi-formal :
Men Good quality dark suit. White shirt, dark tie. Dark socks and black shoes Women Ballet or cocktail-length dress.

Formal :
MEN Tuxedo preferred Dark suit acceptable in some situations. Ask your host. Do not wear tails WOMEN Long dress

Black Tie

MEN Tuxedo (dinner jacket). White dress shirt, cuff links and studs Cummerbund (wide silk belt) Black silk socks Black patent leather shoes

WOMEN Long dress Sheer stockings Peau-de-soie pumps (i.e., heavy silk or silk-like material shoes) dyed to match dress or evening sandals

White Tie

MEN White wing shirt, cuff links and studs White bow tie White cummerbund or white vest White gloves (optional) Black silk socks Black patent leather shoes

WOMEN Long dress & Sheer hose Peau-de-soie pumps dyed to match dress or evening sandals Long, white gloves