INTRODUCTION TO
ADMINISTRATIVE OFFICE
PROCEDURES AND MANAGEMENT
PREPARED BY: ANDREA MARIE C. MORALES,
MAEd, LPT
WHAT IS ADMINISTRATIVE OFFICE
PROCEDURES?
• Administrative procedures are a set or system of rules that
govern the procedures for managing an organization.
WHY ARE ADMINISTRATIVE OFFICE
PROCEDURES IMPORTANT?
• Establish efficiency
• Consistency
• Responsibility
• Accountability
• Provide an objective set of rules by which an organization is governed
• Help establish the legitimacy of management action by ensuring the
application of management rules and decisions is done in an
objective , fair , and consistent manner.
• Help ensure that managers are held accountable for decisions that
deviate from the procedures
What are the Effects of Using Office
Procedures?
• Following that office procedure would be mandatory
• Disobeying it could cost staff members their jobs.
What are the Examples of Office
Procedures?
• No personal phone calls , checking voicemail in the
mornings
• No uncessary conversations with clients
• No accepting of gifts
• Also include the handling of office equipment such as
reloading empty copy machines and refilling staplers
What is Administrative Office
Management(AOM) ?
• A Profession involving the designed, implementation,
evaluation and maintenance of the process of work within
an office or organization, in order to maintain and improve
efficiency and productivity.
• In practices different virtues and accomplishments of
different chores and works in the office within a given time.
HEIRARCHICAL STRUCTURE OF
ADMINISTRATIVE OFFICE MANAGEMENT
PRESIDENT
VICE PRESIDENT
VICE PRESIDENT ADMINISTRATIVE VICE PRESIDENT VICE PRESIDENT
SERVICES
MANAGER
SYSTEM MANAGER DATA MANAGER
ANALYSIS AND PROCESSING OFFICE SERVICES
DESIGN
WHAT ARE THE DIFFERENCE BETWEEN
TODAY’S AOM FROM THE PAST?
• A. Enterprise- wide systems allow organization to integrate
o diverse array of functions which can provide a powerful
tool for managerial decision making and control.
• B. Enterprise Resource planning-is company wide computer
software- base system used manage and coordinate all
resources , information and functions of business from
shared data store.
What are the Most Significant Thrust in
AOM?
• Information Management (IM)s It entails organizing ,
retrieving , acquiring and maintaining information closely
related to management.
• Knowledge MANAGEMENT (KM)- involves managing the
organization’s intellectual capital, human resources and
strategic management . Comprises rang of practices used
in the organization to identify, create, represent , distribute
and adoption of insights and experiences. Components of
KM are: People, Process , Technology , and Structure.
What is the Main Function of
Administrative Office Manager
• Customer services Forms / template designs
• Budget management website maintenance
• Report writing Project Management
• System analysis Management consultancy
• Process mapping Facilities Management
• Purchasing Space Management
• Bookeeping Risk management
• Human Resources Payroll
• Recruitment Accounting
• Sales and monitoring Data base Management
• Records management
What are the careers in Administrative
Office Management
• Individuals who started in low- level can now be a vice
president in an administrative service , such as
opportunities make a career in administrative office
management challenging and rewarding.
What are the Responsibilities of AOM ?
• Planning Function is all about planning and development , assessing the
need for designing and implementing totally new function and services.
• Organizing Function- this is necessary to produce effective methods and
techniques when implementing changes to maximize organizational and
individual productivity
• Staffing Functions- this is about growth and experiences of employees.
• Directing Function- this is all about employees to assure that they comply
with the policies of their performance meets the expectations of the
employees.
• Controlling Functions: This is all about the quality and quantity of the
work. This is where we take corrective actions whenever necessary. This is
also motivates to be cost conscious.
What are the Qualifications?
• A . Thorough understanding of the various business management
fundamentals
• B. Leadership
• C. Educational Requirements
• D. Traits such as: Integrity , intelligent , energy
• E. Able to write the format reports on finances and planning
• F. Assertiveness
• G. Flexibility
• H. Accuracy
• I. Ability to cope with pressure
What are the Challenges Affecting the
Administrative Office Manager?
• A. Coping with governmental regulations
• B. Coping with new technology
• C. Enhancing Organizational Productivity
• [Link] Diversity
• F. Serving as change agent
• G. Accomodating Globalization
• H. Dealing with office systems that fail to perform as
expected
THANK YOU FOR LISTENING !
