DATE: TO BE ADVICE
TIME: 9:00 am to 5:00 pm
VENUE: HOTEL IN K.L.
PREFACE
In recent years there has been a shift in thinking about the
role of a manager, much of it articulated in the concept of
transformational leadership. Ideas have also been changing
about how best to help middle managers learn. Middle
managers need relevant skills to help them be flexible and
manage their demanding lives. This course is part of a
career development programme designed for self-paced
learning. New business forces, demand a different
approach to the development of employees. Capable and
committed people have become the critical source of
competitive advantage. Emphasis must be shifted from
training as a series of top-down intervention to a focus on
individual learning. To know more please visit our web-site
at www.tnisolution.com.
Corporates and social organizations who are interested to
provide opportunities for their people to develop
themselves will find this course a stepping stone to making
your middle managers, who have supervisory or
managerial responsibilities, become potential change
agents resulting in having a positive effect on the
workplace.
This is Course No.5 of our series of “Professional Mgt.
Course for Career Development” and credit hours are
given if Certification is required. (Cert. In Management
awarded by the Institute of Leadership & Management U.K
with post-nominal letters of “AMInstLM.”)
INTRODUCTION
This course provides the essentials of effective
communication in all its forms relevant to the manager.
Emphasis on non-verbal communication and feedback
skills complements the coverage of face-to-face
communication.
LANGUAGE
English
METHODOLOGY
Lectures accompanied with lots of workshops, group
discussions and activities to ensure that the participants
will apply what they have learnt to real life situations at
workplace.
Workbook material provided.
COURSE TRAINER – MR. N. THAGARAJ
Mr. Thangaraj is a Senior consultant specializing in
orgnisational development and industrial relations.
Academically, he holds a B.Sc. (Resource Economics),
Master of Science and Advance Professional Diploma in
Management. He is currently embarking on a doctorate
program at a local university. Thangaraj also attended a
stint in management at the renowned Sunridge Park
management center, U.K. in 1994. In 1999, he was
awarded the coveted “Best Overall Performance”
certificate in the AISP examinations conducted by the ISP.
Vastly experienced as a trainer, Thangaraj has conducted
numerous training sessions for personnel in the senior
management and supervisory levels in the area of
leadership and supervisory competencies. He has
conducted training for DRB-Hicom, Marconi, NEC,
Malaysian Palm Oil Board, Larfarge, EMC, Kris
International Travel Tours, FELDA and many more big
names.
IDEAL PARTICIPANTS
Middle managers, Supervisors, Executives and those
who aspire to become one of these.
ADMINISTRATIVE DETAILS
Course Fee : RM 850.00
All cheques to be crossed and made payable to
Training Network Incorporated Sdn. Bhd.
Name 1 : _________________________________
Position : _________________________________
Name 2 : _________________________________
Position : _________________________________
Organization : _________________________________
Address : _________________________________
_________________________________
________________________________
Phone No : _________________________________
Fax No : _________________________________
Email Add : _________________________________
Contact Person : ________________________________
For further details, please contact Ms Vani at
03 2330 8135 or fill up your details below and
fax it to 03 2330 8133 or 23308100
PSMB – Approved Training Provider
PSMB – Claimable – SBL Scheme
WORKSHOP CONTENTS
SESSION 1 : COMMUNICATION PROCESS
The trainer will ensure that the participant knows:
•The importance of effective communication at work and
the effects of poor communication
•The stages in communication: Sender-encoding –
transmission – decoding – receiver
•The possible barriers to communication and the methods
to overcome them
•Ways to ensure effective communication in the workplace
By the end of the session the participant should be able to:
•Understand the concept of the communication cycle
•Recognise and overcome barriers to communication
•Apply basic theories to ensure effective communication
in the workplace.
SESSION 2 : COMMUNICATION MEDIA
The trainer will ensure that the participant knows:
•Of the different types of communication including oral,
written, visual, and electronic and their relative
advantages and disadvantages
•Techniques of face-to-face and indirect communication,
and when each is appropriate
•The concept of non-verbal communication – body
language
•How to use feedback to check effectiveness of
communication
By the end of the session the participant should be able to:
•Select and use the most appropriate and effective
method/channel of communication for a specific situation
or purpose
•Use non-verbal behaviour as appropriate to specific
situations
•Check that communications has been properly received
and understood
SESSION 3 : NON-VERBAL COMMUNICATION
The trainer will ensure that the participant knows:
•How to identify aspects of body language including facial
expressions
•The impact of personal appearance and use of
mannerisms in the workplace
•How to identify aspects of sending, receiving and
interpreting unspoken messages (including inflection and
tone)
•The effects of attitudes, perception and cultures on the
interpretation of non-verbal messages
By the end of the session the participant should be able to:
•Identify a range of non-verbal and behavioural factors
which affect people
•Assess the impact of different behaviours in the
workplace
•Interpret non-verbal signals from others
SESSION 4 : MEETINGS
The trainer will ensure that the participant knows:
•The purpose, value and types of meetings
•How to consult with others and prepare to contribute
effectively to a meeting
•How to make effective contribution to discussion/decision
making during a meeting
•The roles and responsibilities of individuals at a meeting
•Basic note-taking skills
•The importance of follow-up procedures after a meeting
and how to use action plans to do so
By the end of the session the participant should be able to:
•Understand the different types of meetings and their
relevance in communications and decision making
•Prepare to contribute to a meeting
•Maintain own notes of a meeting
•Follow up after a meeting to ensure effective outcomes.
SESSION 5 : GIVING AND RECEIVING
FEEDBACKS
The trainer will ensure that the participant knows:
•The importance of feedback to improve communication
and performance.
•Different types of feedback and their relative values in
communication (visual, written, oral, aura)
•How to use feedback to improve the performance of
individuals in the workplace.
•How to use feedback techniques (formal/informal;
positive/negative timescales; format)
•How to elicit feedback from others to improve own
performance.
By the end of the session the participant should be able to:
•Understand the nature and importance of feedback
•Use feedback to check the effectiveness of
communication.
•Use feedback to improve the performance of others.
•Use feedback to motivate individuals
•Invite and accept feedback to improve own performance.