TRENDS AND

in the Hospitality
ISSUES

BSHM 1
MARY VIN JOSEPH B.
COURSE INSTRUCTOR
SANZ
 HOSPITALITY MANAGEMENT
Hospitality Management course is an
educational program designed to prepare students
for careers in the hospitality industry, which
includes sectors such as hotels, restaurants,
tourism, event planning, and other service-
oriented businesses. The course typically covers a
wide range of subjects to equip students with the
necessary skills and knowledge to manage and
operate hospitality-related enterprises effectively.
 HOSPITALITY MANAGEMENT
Studying Hospitality Management offers diverse career
options across various sectors, with skills that are
transferable worldwide, opening up global opportunities.
The industry's fast-paced, dynamic nature provides a
stimulating work environment. Professionals in this field
often interact directly with customers, enhancing
interpersonal skills and creating memorable experiences.
Additionally, the hospitality industry is continuously
growing, presenting numerous opportunities for career
advancement.
 HOSPITALITY MANAGEMENT

Graduates of Hospitality Management courses

have a wide array of career opportunities,
including roles such as hotel manager, restaurant
manager, event coordinator, tourism manager,
resort manager, cruise ship manager, hospitality
consultant, food and beverage director, front
office manager, and guest relations manager.
COURSE CODE: eHM 1

DESCRIPTIVE TITLE: Trends and Issues in the

Hospitality
CREDIT UNITS: 3 units
NO. OF HOURS: 3 hrs / 18 weeks

COURSE
DESCRIPTION
This course is an examination of contemporary
issues and topics that are influencing the travel,
tourism, and hospitality industry. Students will collect
pertinent articles and information from newspapers,
magazines, professional journals, and news
programs, and will utilize the internet to find relevant
issues to discuss in class. Oral presentations, guest
speakers, and class discussions will allow the student
to develop knowledge and awareness on issues that
will impact the industry both in the present and in
the future.
 COURSE LEARNING OUTCOMES

Upon successful completion of this course, students

should be able to:

Identify issues that impact the hospitality or tourism

industries.

1.Discuss the pros and cons of current

industry-related topics.

2. Explain how current global events influence

the hospitality or tourism industries.

3. Research industry-related news and events.

4. Analyze or interpret industry-related news

and events.

5. Deliver an effective presentation on an

industry related topic.
BORCELLE
HOTEL
HOSPITALITY
INDUSTRY
• Hospitality is known as
travel and tourism.
• It provides
accommodation, food and
drinks and other facilities
required by guest.
• Hospitality is an glamour
industry.
• Hospitality refers to the
relationship between
guest and a host i.e
reception, visitors and
strangers etc.
 BORCELL

HOSPITALITY
E
HOTEL

INDUSTRY
*The hospitality industry is an
umbrella term for a broad
variety of service industries,
including, but not limited to,
hotels, restaurant, casinos,
catering enterprises, resorts,
and clubs.

*The industry is very diverse

and global, and is greatly
impacted by fluctuations within
the economy as also by various
happenings across the world.
SCOPE OF THE HOSPITALITY INDUSTRY

Category Examples

Hotels
Accommodation & Motels
Lodging Resorts
Campgrounds/Cabins
Airbnb / Home away

Gaming
Recreation & Theme parks
Entertainment Adventure & Outdoor
Travel Agents
Airlines
Travel Services Cruise Ships
Rail / Bus
Car
Eco Tourism
Restaurants
Food & Beverage Catering
Services Cafe
Bar

Meetings
Conventions & expositions
Event Management Social & Special Events
 HOTEL
• an establishment that provides lodging and usually
meals, entertainment, and various personal services for
the public .
• a place used for relaxation or recreation, attracting visitors
for holidays or vacations.
• Hotels are places, towns or sometimes commercial
establishment operated by a single company.
• Such a self-contained Hotel attempts to provide for most of
a vacationer's wants while remaining on the premises,
such as food, drink, lodging, sports, entertainment, and
shopping.
• As the frontline of every hotel, the Front Office is very crucial. As
Kainthola points out in his Principles of Hotel Management, this
department has the task of image-building, which means they
are the guests’ first and last point of contact.
In a hotel’s daily operation, the Front Office’s responsibilities include:

• Guests’ check-in and check-out process;

• Room reservation, registration, and assigning it to the guest;
• Guest or customer service,
• Settlement of bills.

To become a good Front Office staff, one has to possess several

qualifications. Among the most important skills needed in this area is
customer service, as guests tend to approach the Front Office for
help, complaint, or to find and pass information.

The Front Office should also maintain a clean appearance, physical

fitness, and proper etiquette as the role deals directly with customers.
Surely, experience is always an added advantage among a Front
Office staff’s repertoire of skills.
• This department does most of the hard work behind the scenes.
They are the ones who ensure that every guest is as
comfortable as they should be.
The Housekeeping staff carries out a number of daily tasks that aren’t
as simple as they seem. To be more specific, some of their major
responsibilities are as follows:

• Cleaning and making beds in the guest’s room;

• Replacing dirty linens and towels, and restocking amenities for the
guest,
• Taking out the trash, room service trays, and performing recycling.

Housekeeping is also in charge of maintaining the cleanliness and

appearance of the public and back areas of a hotel, the examples are
hallways, elevators, and many more.

With such great responsibilities, Housekeeping is another critical

department that supports the success of a hotel’s daily operations.
Thus, Housekeeping staff must have essential traits, the first and
foremost being organized and detail-oriented due to their main tasks in
maintaining the cleanliness and appeal of the hotel’s rooms, areas,
and facilities.
• The key function of the Food and Beverage department is to
provide food and drinks service to customers. In this
department, the staff is usually divided into the Kitchen and
Service sub-departments.
In general, Food and Beverage department’s staff are assigned the
following duties to support the hotel’s business operations:

• Ensure that the guests received high-quality meals that meet the
regulations;
• Serve the best culinary and customer service;
• Dining table arrangement and welcoming the guests,
• Maintaining cleanliness of the dining room, kitchen, and cutleries.

In larger hotels, the Food and Beverage also provides an array of

other services such as bar and pastry for its guests, which are
performed by bartenders and pastry chefs.

Just like its other departments, the Food and Beverage has required a
certain set of skills from its staff. To able to land a job in this field, an
individual must be flexible and adapt to the fast-paced environment of
the Food and Beverage department. If he/she aims to join the Kitchen
sub-department, there would be more specific requirements, such as
knowledge of cooking.
• Similar to the Housekeeping department, most of the Security
and Maintenance department jobs are done out of public view,
but their contribution is as important as other departments for
the hotel’s seamless operations on a daily basis.
As a part of a hotel’s grand structure, the Security and Maintenance
department is responsible for the following aspects:

• Enforcing protocols that should be followed by both employees

and guests;
• Traffic and access control; examples are controlling traffic flows in
parking lots to avoid accidents and patrolling the hotel area to
prevent intruders and other suspicious attempts;
• Handling guests’ loss and prevention cases,
• Install, manage, and repair the hotel’s system and facilities, such
as electricity and internet system, water, furniture, and equipment.

Overall, the function of this department is to ensure the safety and

comfort of everyone within the hotel area, and that the integrity of the
hotel building and facility is continuously well-maintained.
• Now that the hospitality industry is blooming again, hotels and
resorts everywhere are opening up work opportunities for talented
candidates. In order to find and recruit these desired talents, the
Human Resources department is the one team who’s responsible
for this area.
As they play a crucial role in ensuring the hotel’s future by recruiting
talented staff regularly, which may also make Human Resources jobs
more challenging at times. In detail, their responsibilities include:

• Planning, preparing, and listing new human resources needs,

organizational and department structure, working contract or
agreement, and more;
• Performing the recruitment process through job posting,
application screening, and interviewing candidates;
• Managing and maintaining external relations with related parties,
such as local revenue service and labor departments,
• Handling training and development, as well as retention of
employees.

These great responsibilities of human resources make them key in the

development of a hotel, thus affecting organizational success in the
long run.
• In order for hotels to generate income and become profitable,
sales and marketing are essential to reach the target audiences
and persuade them into buying decisions. This is where the
Sales and Marketing Department comes into the picture.
As the Sales and Marketing team is a crucial part of a hotel’s success,
they are given responsibilities that include:

• Planning long-term and short-term marketing strategies by

researching the market trends;
• Preparing and producing materials to promote the hotel, as well as
executing promotional activities through social media and other
channels;
• Updating customer information in the hotel’s database,
• Analyzing the performance of marketing campaigns and other
statistical data.

Sales and marketing jobs are often challenging with targets to reach,
but they held great importance to the success of a hotel’s business.
Amidst this digital era, sales and marketing have been one of the most
sought-out positions by every hotel.
• Last, but not least hotel department which is critical to the
business is the Finance Department. This department serves a
significant purpose in the entire financial activities of a hotel.
Specifically, a finance department’s responsibilities are as follows:

• Recording and reporting data of the hotel’s financial transactions,

including revenue, profit, taxes, equity, and more;
• Updating and reconciling internal financial data and bank
statements;
• Do budgeting, accounting, and preparing monthly to annual
financial reports of the hotel,
• Participating in hotel’s financial audits.

Generally, the Finance Department requires its ideal employees to

possess high analytical, communication, and time management skills,
along with broad knowledge of financial policies, procedures, and
systems.