ACCOMMODATION

SECTOR

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Learning Objectives:
**To describe the operations in the various departments in the
lodging industry

**To identify and obtain information of ways in which lodging

establishments are owned and operated.

**To identify the criteria for classifying and rating hotels.

**To identify the issues and trends in the accommodation sector.

Accommodation Sector
A broad sector of the hospitality industry, ranging from bed &
breakfast enterprises and hotels to other facilities that offer lodging
services.

something supplied for convenience or to satisfy a need: such as. a :

lodging, food, and services or traveling space and related services. 
Who makes up accommodation sector?

How many different types of accommodation establishments can

you think of?

Hotels, motels, bed and breakfast, youth hostel, backpackers, bed

and breakfast, home stay, farm stay, Marae stays, self catering
apartment, timeshare, caravan park, camping ground, boutique
accommodation, cabins/hut in National Parks, apartments.
Accommodation as part of the
Tourism Product
**Accommodation is the largest and arguably the most important
sub-sector of the tourism industry.
**It is large and highly diverse.
**It caters international tourists, regional tourists and national tourists as
well as locally based tourists.
**It meets the needs of virtually all tourism market groups.
**It acts as a catalyst for a range of additional sales opportunities within
the complex tourism and hospitality business.
**Accommodation do not attract tourist on its own right, rather they provide
support services that are the core element of tourism industry.
 ACCOMMODATION INDUSTRY

Traditional New Concept

Supplementary

--Sarais/Inns --Condominiums
Hotels Motels
--TouristBungalows --Time Sharing
--International --Tourist Cabinets or Camps
--Dak Bungalows --All-Suite Hotels
--Commercial --Tourist Court
--Circuit House --Pensions
--Resort --Roadside Motel
--Railway Retiring Rooms --Paradors
--Rostel --Resort Properties
--Traveller’s Lodge --Camping Grounds/
--Flowing Hotels --City Motels
--Boarding House Tourist Camps
--Heritage Hotels
--Paying Guest Accommodation --Farm Houses
--Boarding Houses
--Youth Hostels --Villas/Chalet
--Eurotel
--Apart Hotel
DEPARTMENTS IN THE
ACCOMMODATION SECTOR
**Engineering department
Responsible in repairing and maintaining the plant and machinery,
water treatment and distribution, boilers and water heating, sewage
treatment, external and common area lightning, fountains and water
features etc.

**Security department
literally to protect the guests and staff of the hotel, including all of
their property. Secondarily the security departments role in a hotel is to
secure the actual premises, and the property of the Hotel itself.
Hotel security depts. usually use preventative tasks such as patrolling,
monitoring CCTV, and investigating.
**Accounting department

Typically often include invoicing customers,

accounts receivable monitoring and collections,
account reconciliations, payables processing,
consolidation of multiple entities under common ownership, budgeting,
periodic financial reporting as well as financial analysis. Also common
are setting up adequate internal controls for all business processes
(to prevent theft/misappropriation of assets), handling external audits and
dealing with banks in order to obtain financing.
**Human Resource department

Responsible for recruitment, selection, orientation, training,

development, promotion, administration of compensation and
benefits of employees.
HR also serves as a progressive voice in a common system and
strives to ensure competitiveness in the conditions of service for staff.
**Food and Beverage department

is responsible for supplying food and drink to the members

of an organization and its guests. Food and beverage
departments have employees with multiple dining-related roles,
including bartender, barista, server, cook, chef, hostess, dining
room server, food service attendant and dishwasher.
Housekeeping Department
**The housekeeping department of a hotel is in charge with cleaning and
maintaining rooms and public spaces.

**Importance of Housekeeping
1. Comfort
2. Cleanliness and Hygiene
3. Privacy
4. Safety and Security
5. Décor
 HOUSEKEEPING DEPARTMENT
ORGANIZATIONAL STRUCTURE
Executive Housekeeper

Executive Housekeeper

Public Area Linen and Uniform

Floor Supervisor Desk Supervisor Night Supervisor Horticulturist
Supervisor Supervisor

Public Area Room

Room Attendant Runner Tailor/Seamstress Attendant Head Gardener
Attendant

Housemen Clerk Room Linen Room

Housemen Gardener
Attendant Attendants
Front Office Department
**Nerve Center of the Hotel Property

**The place in the lobby where guest-services are managed and

coordinated

**Why Front Office is important?

Room sales account for 50% to 100% of revenue
Rooms department is far more profitable than F&B
73% of gross revenues in rooms to 21% of gross in F&B
Hotel is selected for its rooms
For guests, F.O is the “hotel”
Front Office Operations
Four Guest Service Cycle

1. Pre-arrival – Reservation

2. Arrival – check-in

3. Occupancy – Stay

4. Departure – Check-out
 FRONT OFFICE DEPARTMENT
ORGANIZATIONAL STRUCTURE
Front Office Manager

Assistant
Front Office Manager

Reservation Front Desk Business Center Bell Service Night Audit Transportation Telephone Operator Concierge
Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor

Reservation Business Center Bellman Night Audit Telephone Concierge

Front Desk Driver
Agent Clerk Staff Operator Staff

Valley Parker

Door Person
HOTEL CLASSIFICATION AND RATING SYSTEM

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Issues and
Trends
1. Catering to millennials
2. Technology Explosion
3. Influx of international visitors
4. Increased emphasis on health and well-being
5. Need for seamless technology
6. Sustainability rules
7. New roles for staff
 Activity:
Group students. Each group will visit at least 2 hotels and compare
both in terms of market, operation, location, rating, facilities and
amenities.
References:

Gurminder Preet Singh: Accommodation Management and Tourism, Random,

Publication,
New Delhi, 2016.

3G Elearning FZ LLC UAE, Hotel Management and Operations, Replica Press Pvt.
Ltd.,
Copyright 2014.

3G Elearning FZ LLC UAE, Accommodation Operations, Replica Press Pvt. Ltd.,

Copyright 2014.