REVIEW:

LODGING OPERATIONS:
- front of the house
- back of the house
Divisions of Department of a Hotel
Hotel types-categorized by number of rooms.
- Small/limited-up to 200 rooms
- Medium-200-399 rooms
- Large-400-700 rooms
- Mega-more than 700 rooms
Hotel types by target market
- Airport Hotels, Business Hotels, Bed and Breakfast, Casino Hotels
Resorts, Service Apartments
REVIEW:

Hotel Types and Ratings-used to classify hotels according to their

quality.
- One star- small to medium sized
- Two star- often 2-4 storey.
- Three star
- Four star
- Five star
TYPES OF HOTEL ROOMS

DOUBLE ROOM – good for two pax. With 2

SINGLE ROOM – single occupant variants KING DOUBLE & QUEEN DOUBLE
TYPES OF HOTEL ROOMS
DELUXE ROOM – normally suitable for one
small family. Deluxe rooms are usually larger TWIN-DOUBLE ROOM (Double-
than their standard counterparts, may
include a bathtub and a shower in the
double) – with 2 double & or two
bathroom, and include more high-end queen beds. Ideal for a family with 2
amenities. children below 12 years old.
TYPES OF HOTEL ROOMS

TWIN ROOM – with two single HOLLYWOOD TWIN ROOM –

beds separate headboards. Two single beds with common
head boards.
TYPES OF HOTEL ROOMS

CABANA – type of room faces STUDIO – room equipped with

water body. studio bed – a couch that can be
converted to bed.
TYPES OF HOTEL ROOMS

LANAI – room that faces land SUITE – a room composed of one

scape or more bedrooms, living room and
dining area. Sold at a higher price.
FUNDAMENTALS IN LODGING
OPERATIONS
CHARADES
1. HOUSEKEEPING
2. LAUNDRY
3. LINEN
4. UNIFORM
5. FLOWER
6. CLEANING
7. RATS
8. HEART
9. FOOD
10. BEVERAGE
OBJECTIVES

A the end of the lesson, students are able to”

a. define the meaning of housekeeping and its history;
b. differentiate the two types of housekeeping services
c. explain the purpose of cleaning.
INTRODUCTION TO
HOUSEKEEPING
Fundamentals in Lodging (HPC2)
‘’ I consider housekeeping
to be the heart of hotels
and it is only when
something goes wrong that
it is recognized – just
like our hearts.’’
- Shiela Perera FIH Glenmor Manager, Gleneagles Hotels
HOUSEKEEPING DEPARTMENT

▪ One of the major contributors in terms of hotel operations success.

▪ Housekeeping is 24/ 7, 365 operation, running non-stop.
▪ With guest room being the main product of the hotel, all guest look
for a spotlessly clean, relaxing and pleasing guestroom every time they
checked in at any lodging establishment.
▪ In addition to FO department, Housekeeping also creates a lasting
impression to guests. The way how the housekeeping done in a hotel
tells exactly how the hotel will take care of its guests.
WHAT IS HOUSEKEEPING?

▪ Doing the basic cleaning tasks in a house, hotel or other

locations of the establishment.

▪ Performing all the duties towards cleaning, maintaining,

orderliness of the business property.
TWO TYPES OF HOUSEKEEPING

DOMESTIC HOUSEKEEPING INSTITUTIONAL HOUSEKEEPING

- Housekeeping services or - Housekeeping services applied to
maintenance done at home. commercial establishments like
hotels, inns, or even hospitals.
- It covers areas in bedrooms,
kitchen, dining and living room - Services are done in the
among others. departments and areas of the
lodging establishments such as
guestrooms, F&B outlets, offices
and grounds among others.
ADVANTAGES OF HOUSEKEEPING DEPARTMENT
OFFER TO ITS GUESTS:

1. CLEAN AND HYGIENIC ATMOSPHERE

2. COMFORTABLE AND CONVENIENT STAY
3. PRIVACY
4. SAFETY AND SECURITY
5. PROVISION OF AMENITIES
6. MAKING GUESTS FEEL GOOD
THE MAIN OBJECTIVES OF A HOTEL
HOUSEKEEPING ARE:

1. TO PROVIDE GUESTS THE HIGHEST QUALITY OF

SERVICE BY ENSURING THEIR CARE AND COMFORT
THRU MAINTAINING OF HOTEL CLEANLINESS AND
ORDERLINESS AT ALL TIMES;
2. TO PERFORM CLEANING DUTIES AND ANSURE THE
HIGHEST STANDARDS OF CLEANLINESS AND GENERAL
UPKEEP IN ALL AREAS;
3. TO USE GOOD QUALITY, SAFE CLEANING EQUIPMENT
AND CHEMICALS;
THE MAIN OBJECTIVES OF A HOTEL
HOUSEKEEPING ARE:

4. TO PROVIDE ALL THE SUPPLIES NEEDED BY BOTH THE

GUESTS AND THE DIFFERENT SECTIONS IN THE
HOUSEKEEPING DEPARTMENT SUCH AS GUEST SUPPLIES
AND AMENITIES AND EMPLOYEES UNIFORM;
5. TO MANAGE LAUNDRY AND LINEN;
6. TO MAINTAIN THE ORIGINAL EASTHETIC BEAUTY OF
THE FURNITURE, FITTINGS, AND FIXTURES OF THE ENTIRE
HOTEL;
THE MAIN OBJECTIVES OF A HOTEL
HOUSEKEEPING ARE:

7. TO DEAL WITH LOST AND FOUND ITEMS;

8. TO ESTABLISH GOOD WORKING RELATIONSHIP AND
COORDINATION WITH OTHER DEPARTMENTS OF THE
HOTEL SUCH AS RENOVATIONS AND REFURNISHING; AND
9. TO CONTROL PESTS.
AREAS IN THE HOUSEKEEPING DEPARTMENT
SAMPLE LAYOUT
Linen Store Uniform Laundry
Tailor Room
Room Room Room

Housekeeping
HALL WAY
Desk

Executive
Lost and Housekeeping Housekeeping
Flower Room
Found Desk Supplies Store
AREAS IN HOUSEKEEPING DEPARTMENT

1. OFFICE OF THE EXECUTIVE HOUSEKEEPER

(Housekeeping Control Desk)- All budget, schedule and
Administrative works are done in this department.
2. LAUNDRY AREA – This is where lines and uniform of the
staff are washed, ironed, dry cleaned and folded. Guest
who wish to have their clothes and other linens laundered
are also washed here.
AREAS IN HOUSEKEEPING DEPARTMENT

3. LINEN ROOM – Where linens of the hotel are stored to be

distributed to the different places in the hotel.
4. Uniform Room – Where the staff uniforms are collected
when dirty, stored and distributed when clean. In some high-
end hotels, a conveyor is present that is responsible in issuing
the uniforms of the employees. Upon dropping in the chute,
the computer reads the chip in the uniform identifying those
who were able to leave their uniforms from those who
weren’t.
AREAS IN HOUSEKEEPING DEPARTMENT
5. HOUSEKEEPING SUPPLIES STORE – This is all guest room
amenities and cleaning items and equipment are stored.
6. LOST AND FOUND AREAS – area where all the items left or
lost by the guests are stored.
In bigger hotels, the following offices are also available.
7. TAILOR ROOM – guests clothes, uniforms of the employees
and hotel linens are stitched, repaired and given other mending
services.
8. FLOWER ROOM – normally not found in some hotels, but
this area is responsible in arranging flowers.
PURPOSE OF CLEANING
WHAT IS CLEANING?
- Is the activity of removing the dirt from things and places,
especially in a house.
- Cleaning is conducted to remove harmful bacteria that are
present in the dust deposited on the hotel property.
- Cleaning is important for health, not only for the staff but also
to the guests to prevent pests infestation.
- Its purpose is to eliminate, if not reduce, the threat of any
infestations and offers comfortable stay to the guests in the
hotel.
Write T if the statement is True, if not
write F.

______ 1. Housekeeping Department operates 24 hours a day, from

Monday to Sunday.
______ 2. The main product of the hotel is the guestroom.
______ 3. Domestic housekeeping is a type of housekeeping that is
done in hotels, cruise ships and other accommodation establishments.
______ 4. Institutional housekeeping is housekeeping that is being
done at home. It is normally done by the mother with the help of other
members of the family.
______ 5. Cleaning is being done to avoid getting sick.
Write T if the statement is True, if not
write F.

_______ 6. Linen section is where the linens and uniform of the staff are
washed, irons, dry cleaned and folded.
_______ 7. Flower Room section is where the staff uniforms are collected
when dirty, stored and distributed when clean.
______ 8. Flower area where clothes of the guests, uniforms of the employees
and hotel linens are stitched, repaired and given other mending services.
_______ 9. One of the main objectives of Housekeeping department is to
control pests.
_______ 10. Maintaining the original aesthetic beauty of the furniture, fittings
and fixtures of the entire hotel is NOT part of the responsibilities of the
Housekeeping department.
ASSIGNMENT:

https://www.youtube.com/watch?v=ltBrCJC5BNI

1. After watching, what can you say about the investigation? As a guest,
how do you feel now about staying in hotels? As a future hotelier, what
can you do to change the stigma brought about by the investigation to
the hotel guests?

2. Differentiate Domestic Housekeeping from Institutional

Housekeeping.