HOUSEKEEPING REVIEWER
HAYSSSSSS
• People away from home- Tourists,
guests, passengers
• Excurtionist- Staying not more than
24 hrs.
• Tourist- More than 24 hrs but less
than a year.
History of Hotels
• 1634 – Samuel Cole opened the first
inn in Boston called Cole’s Ordinary
• 1794 – City Hotel in New York with
73
rooms
• Exchange Coffee House – 2nd City
hotel in Baltimore
• 1829 – Tremont House in Boston
served as the first luxury hotel in USA
• 1874 – William Chapman Ralston
established super luxury hotel called
Palace Hotel in California with 800
rooms.
• 1908 – Ellsworth Statler created “
Statler Hotel” in Buffalo New York
with full bath with standard features.
• 1927 – Stevens Hotel with 3,000
rooms awarded to Conrad Hilton
• 1930 – Conrad Hilton made Mobley
in
Cisco, Texas
History of Motel
• Tourist Cabin – first motel
established in Western USA in early
1900.
Another name of Motel
1. Motor hotel
2. Motor inn
3. Motor lodge
• Kemmons Wilson- created the first
holiday inn in Memphis, Tennessee
with 126 rooms.
History of Chains
• 1970 – Cecil Day opened a budget
motel constructing in Disney World in
Orlando Florida
• Days Inn – largest motel chain in the
world.
• 1925- Howard Johnson created the
first soda pop in Quincy,
Massachusetts in 400 restaurants
bringing hotdogs and hamburgers.
• 1928- Willard Marriot provides
lodging and usually meals for
travelers.
Hotel- An establishment that provides
lodging and usually meals and other
services for travelers and other paying
guests.
Classification of hotels
Based on star rating
1. 3-star hotel (standard hotel) –
affordability and fine amenities
-mid range
-basic needs cared
2. 4-star hotel (first class hotel) –
offers high class amenities
-full experience
-often large and spacious
-fully staffed with reception desk,
waiter, concierge.
3. 5-star hotel (luxury hotel)
-luxurious experience and high-end
accommodation
-spacious
-high end toilet
Based on location
1. City center/Downtown- located in
the heart of city.
2. Motels- located on highways,
provide lodging to highway travelers
3. Suburban- located on suburbans,
high traffic on weekend.
4. Airport hotel- set up near airports
5. Resort hotels- termed as health
resort or beach hill resort
-they cater a person who wants to
relax
6. Rotels- Hotel on wheels, palace on
wheels.
7. Floating hotels- these hotels are
established on luxury liners or ship.
Based on level of service
1. Economy/budget hotels- meet the
basic need of the guest
2. mid market hotels- suite hotel that
offers small living room
3. Luxury hotels- world class service
Based on length of stay
1. Transit hotels- guest stays for a
day or even less
-sitauted near airport
2. Residential hotels- guest can stay
for a minimum period of 1 month and
up to a year.
3. semi-residential hotels- features of
both transit and residential.
Based on target market
1. Commericial hotel- situated in the
hear of the city in busy commercial
areas.
2. Convention hotels- large
convention, for events
3. suite hotels- rooms with compact
kitchenette
-for lawyers, executives
4. Casino hotels- with predominantly
gambling facilities.
Service level in hotel
1. Full service- provides service,
amenities and facilities
2. Limited Service- lack food and
beverage outlets
3. mid market- combination of both
Housekeeping- Refers to the
management of duties and chores
involved in the maintenance of
cleanliness/ upkeep.
- the word “house” is referred to as
the hotel while “keeping” is for clean
and orderly maintenance.
Housekeeping as a department in the
hotel is tasked to maintain the
cleanliness and orderliness according
to set standards
2 types of Housekeeping
1. Domestic Housekeeping applies to
housekeeping maintenance at home
where the mother is usually the one in-
charge in maintaining it’s orderliness.
guests
• Conduct inventory and report
breakages, damages and missing
items in the guestrooms
2. Public Area Section
• Maintai Cleanliness and orderliness
of public reas
• Provide all the public area supplies
and amenities according to standard
set-up
3. Linen and Laundry Sections
• Maintaincleanliness and orderliness
of linen ad laundry area
• Provide linen and laundry supplies to
the rooms and public areas

2. Institutional Housekeeping on the

other hand, refers to housekeeping Housekeeping Department
maintenance in commercial lodging organization
establishments such as hotels, motels,
resorts etc.

Housekeeping different areas of

responsibilities
Guest Rooms Concessions
Hallways Landing Areas
Locker Rooms Elevators
Stairs/Stairways Offices
Restrooms Function rooms
Parking Areas Driveways
Poolside Garden
Lobby Restaurants

Housekeeping Sections
1. Room Section
• Maintain cleanliness and orderliness
of the guestrooms and floor areas
• Provide all the guest supplies and
amenities to standard set-up
• Attend to service request of house
Major responsibilities in the
Housekeeping Department
1. Executive Housekeeper- head of
the HK dept. and ensures that set
standards and procedures are
maintained and achieved at all times.
Works with the other heads of the • Gardener and ground maintenance
department and with the General Crew-responsible for maintaining the
Manager. plants and landscapes
2. Rooms Supervisor – Directs and
• Pest control technician-attends to
controls rooms keeping activities
the prevention and control of pests
including room make-up, mini-bar set-
through preventive and corrective
up, room amenities, ensures policies,
techniques
standards and procedures are put into
practice by communicating to the staff.
Housekeeping Profile
• Public Area Supervisor – activities
concerning public areas 1. Physical Attributes- must be
physically fit, shows endurance and
3. Room attendant – attends to the
enthusiasm. It refers to the built,
maintenannce and upkeep of all
energy level and active functioning of
guestrooms and services assigned to
the senses.
him. Includes the maintenance of hotel
• Observes proper grooming and
corridors per floors,and service areas
hygiene
• Roomboy / Chambermaid 2.Educational background- should
have educational background or an
4. Houseman- responsible for the
average intelligence so they can
upkeep and maintenance of
understand and communicate with
cleanliness and orderliness in public
guests, peers and supervisors. Must
areas assigned
project himself confidently in terms of
• Public area attendant- maintains the skills and knowledge
general cleanliness of the hotel
specifically the entire public areas like 3.Personal characteristics- must
lobby, restaurants and banquet space possess positive personal
accdg. to the set standards of the hotel characteristics so he can behave well
• Powder Girl – Responsible for the in work:
cleaning, care and maintenance of
•
ladies comfort rooms and female
honesty,industriousness,perseverance
employees locker room.
, drive and courtesy
5. Linen and laundry attendant-
• In housekeeping service, it’s people
responsible for sorting, counting and
comes first to carry out work well
issuing newly laundered linens and
uniforms. Also, for the segregation of 4.Professionalism-should be shown
defective linens any time of the day at any part of the
hotel.
-follow house policies
• Property custodian- ensures
-understand chain of commands
cleanliness and orderliness of
-be a team player
Housekeeping storage areas and
-avoid gossips
provides staff with necessary supplies,
-do not let personal problems affect
amenities and anything needed by the
guests during their stay
the job
-work well with little supervision
5.Guests Relations-as a member of
the hotel, it is the housekeeper’s
responsibility to offer quality service
and -provide efficient guests relations
-Provide information about the
property
-Demonstrate use of guests room
features
-Handle complaints
-Protects guests privacy
CLEANING EQUIPMENTS
• Vacuum cleaner-remove soil and
dust from surfaces
• Floor polisher-scrubbing, stripping
and polishing
• Carpet sweeper-
• Hydro-vacuum- for wet and dry
purposes
• Carpet extractor-dry shampooing of
carpets
• Roomboy’s trolley-for the stocks of
cleaning supplies and matereials
CLEANING SUPPLIES
• Scouring pads- colored pads for
scrubbing surfaces
• Dusting cloth-for wooden and
painted parts
• Cleaning towels-for drying bathroom
walls and tiles
• Polishing cloth- for metal surfaces
• Hand brushes
• Toilet bowl brush
• Mop with handle- manual floor
mopping
• Glass and window squeegees-with
rubber strip to remove water from the
surface
• Soft broom and stick brooms-
sweeping hard floor surfaces
• Ceiling brooms
• Tongs – picking up dirts
• Trash bags-
• Sponges- cleaning smooth surfaces
• Buckets- for water used in mopping
and cleaning other parts
• Insect sprayer/ air freshener
srayer
CLEANING AGENTS/CHEMICALS
• wood polish
• Insecticides
• Methylated spirits-polishing glass
surfaces
• Air freshener—to remove foul odors
• Carpet stain remover
• Disinfectant
• Metal polish
• Lacquer/paint thinner
• All purpose cleaner- for tiles and
floorings, bowls
• Paste /liquid wax
• Wax stripper- to loosen and strip off
old waxes
• degreaser
General Rules
• Check electrical appliances and
equipments before use
• Handle equipments with care.
• Clean and store them properly
• Empty dust bags after use
• Follow manufacturer’s operating
instructions
• Regularly check equipments to
prevent seriuos breakdown
• To avoid electric shock/circuit, store
away from water sources