HISTORY “Coffee House”.

The real growth of the modern hotel

industry took place in the USA with the opening of
Hotel can be defined as a place where a bonafide
“The City Hotel” in New York in the year 1794. And
traveller can receive food and shelter provided.
incidentally, this was the first building especially
He/she is in a position to pay for it and is in the fit
conducted for hotel purposes.
condition to be received (British Act. 1931).

In the early 700s, the first two hotels in history were

It is said that the hotel industry is one of the oldest
registered in Japan which called “Ryokans”. These
commercial ventures in the world. 6th century B.C –
Ryokans were resting spots along the Silk Road. By
when people felt the urge to travel after the invention
the 1600s, more than 600 inns were registered in
of the wheel; the earliest inn was started by a
England and in the early 1800s, the first modern hotel
husband and wife who provided large halls of the
was built in England.
traveler to make it their own bed and sleep on the
floor. They also provided modest food and thrust
Established in 705 A.D, Hotel Nishiyama Onsen
quenchers like wine.
Keiunkan in Japan’s Yamanashi is like a traditional
business that has stayed and passed on to 52
The entire cooking and other services and recreations
generations. The landmark holds the Guinness World
were provided by the husband and wife and their
Record of the World’s oldest Hotel.
family. For several hundred years, this condition
prevails. After the industrial revolution in England, the
 But in 1930, depression in the hotel industry
inn keeping business comes into the picture more
has been noticed
prominently.
 Presently, the growth rate of tourism is very

The development of steam ships and railway mode fast throughout the world which results the

travelling much easier. The industrial development growth of hotel industry in the same rate

also changed travelling from social or governmental

travelling to business travelling. HOTEL
• An establishment that provide travellers with

The nations of Europe had taken the lead in hotel shelter, food, refreshment, and similar services and

keeping especially in Switzerland. In the golden days goods, offering on a commercial basis thing that are

in England, the name “Inn” was reserved for the first customarily furnished within households but

establishment and “Taverns” for less sophisticated unavailable to people on a journey away from home

establishments.
RESORT

In France, similarly the name “Hotellerie” was given to • A space, similar to a hotel, that offers

the final establishment and “Caberet” for less relaxation and or recreation to its patrons. Resorts will

pretentious establishment. The word “hostel” was always offer accommodation as well. Basically, the

used after the Norman invasion derived from “Host”. resort meaning is that of a hotel, but just with more
accommodations, amenities, and activities

After the passage of over 80 years, the term “Hotel”

came into existence in England in the year 1760. In
America, lodging houses were called on “Inn” or
TOURIST INN
• A lodging establishment catering to • Will act as an agent on behalf of the owner
transients but does not meet the minimum and implement the franchise agreement between the
requirements of an economy hotel owner (franchisee) and the hotel chain (franchisor)

APARTEL MANAGEMENT CONTRACT

• Fully furnished apartment complex where Similar to a franchise
you can stay for a short/longer time that offer basic • A hotel management contract is defined as
services similar to a hotel like tea, coffee, towels, and an agreement between a management company (or
cleaning services an operator) and a property owner)
• The operator assumes responsibility for
PENSION HOUSE managing the property by providing direction,
• A private or family-operated tourist boarding supervision, and expertise through established
house or tourist lodging house continuing several methods and procedures
independent rooms • The owner remains the owner of the
establishment and the business retains the majority of
MOTEL the risk and reward from operation, but pays a fee to
• A structure with several separate units, the management company, which is responsible for
primarily located along the highway of individual or the day-to-day management of the hotel
common parking space
STAR SYSTEM
OWNER-OPERATED
Used to classify hotels by many countries
Earliest lodgings were offered out of people’s homes
• It is a rating system that evaluates the
• A hotel that is run by an owner and the
features and amenities available at a hotel to help the
owner’s family is considered Owner-Operated
guests choose the best hotel for their stay and budget

OWNER-MANAGED
CRITERIA FOR GRADING INCLUDE:
Non-family personnel
• Size of the Hotel
• The owner hired non-family personnel to
• Type of Facilities
help them run the business
• Quality of Service

FRANCHISED
SMALL HOTELS
A fee based agreement
Have limited facilities
FRANCHISE AGREEMENT
• Has guestrooms
• The business owner/franchise can use the
• Small lobby lounge
franchisor’s brand name, intellectual property,
• One or two food outlets
reservation system and operational support tools in
• Small conference room
exchange for paying a franchise fee
• Relaxation facility

FRANCHISE COMPANY
LARGER HOTELS
Have more guestrooms
 Equipped with some or all of the following
facilities and services:
• Restaurants and entertainment centers
• Kiosks or souvenir shops
• Room service
• Garage with valet service
• Health clinic
• Foreign exchange service
• Relaxation centers, etc.
STAR GRADING SYSTEM: ONE STAR
Often means a property has no frills and only basic
accommodations
Qualifications:
• 251-400 points – there is a limited range of
facilities and services
• 100% of the room with shower or bath tub
• Daily room cleaning
• Table and chair
• Soap or body wash
• Publicly available telephone for guests
• Beverage offer in the hotel
STAR GRADING SYSTEM: TWO-STAR
Two-star properties are typically more affordable than
hotel that have a higher rating, they are also usually
quite comfortable
Qualifications:
• 401-550 points
• In addition to the single star hotels
• Breakfast buffet
• Reading light next to bed
• Bath essence or shower gel
• Bath towels and linen shelves
• Offer of sanitary products
• Accept credit cards
STAR GRADING SYTEM: THREE-STAR
Ordinarily have some unique amenities and provide
quality service
Qualifications:
• 551-700 points
• In addition to the double-star hotels
• Reception cater 14 hours and is accessible
24 hours from inside to outside calls
• Luggage service
• Beverage offer in the room
• Telephone in the room and internet access
• Hair dryer, cleansing tissue, dressing mirror,
and cabinet
• Other amenities
STAR GRADING SYTEM: FOUR-STAR
Often noted for their upscale quality and extraordinary
comfort
Qualifications:
• In addition to the three-star hotels
• Lobby with seats and beverage menu card
via room service
• Minibar or 24 hours beverage via room
service
• Chairs and tables
• Bathrobe and slippers
• Cosmetic products
• A la carte restaurant
• Internet access and internet terminal
• Highly trained staff
STAR GRADING SYTEM: FIVE-STAR
Provides flawless guest services in a state-of-the-art
facility. As a five-star property, such as premium
dining options and personalized services to its guests.
With no detail being overlooked, these hotels
commonly even provides high-end luxury toiletries for
guests
Qualifications:
• Reception opened 24 hours to accommodate
guests
• In addition to a 4-star hotel
• Multilingual staff
• Valet service
• Concierge
• Spacious reception hall with several seats
and beverage service
• Small hotel – 50 guestrooms
• Medium hotel – 50 to 250 guestrooms
• Large hotel – more than 250 guestrooms
HOTEL CLASSIFICATION BY LOCATION
• Hotel clients usually prefer a hotel that is
situated in a place that works best to their advantages
ACCREDITATION ADVANTAGES
• Once accredited, it will be taken to mean that
the establishment has passed tourism standards
under a designated classification
• Accredited establishments are included in
the governments list promotion to tourist and other
clients
• Accreditation add prestige and positive
reputation to the establishment, making it better
choice than non-accredited establishments
• Accredited establishments shall enjoy the
following incentives from Philippine government
APPLICATION FOR ACCREDITATION
Any person, partnership, corporation or other entity
desiring to secure an accreditation from the
department of tourism in the Philippines
5 APPLICATIONS
Shall be accompanied by two copies of the following
documents:
• In the case of corporation or partnership, a
certified true of the article of incorporation, it’s by laws
or article of partnership and amendment
• Applicants latest income tax return and
audited financial statement for the preceding year
• List of names of all official employees and
their respective designation
• Mayor’s permit and/or municipal licenses
• Such other paper or documents as may be
required from time to time by the department
• Create an inspection team composed of at
least 2 members – the inspection team shall conduct
an ocular inspection of the establishment and its
immediate promises for the purpose of determining
whether it needs the standard for accreditation
GROUNDS FOR CANCELLATION OF
ACCREDITATION
• Cancellation of accreditation means the
process whereby the accreditation of a person,
laboratory or service facility is cancelled by the board
• The primary function of the Front Office
Department is to act as facilitator or middlemen
between the guest and other departments of the hotel
in order to deliver the correct information that other
department need
 Sell guest rooms
 Provide information on hotel services
 Coordinate guest services
 Chat room status reports
 Maintenance of guest accounts
 Settlement of guest accounts
 Create guest history profile
ROOM DIVISION OR ROOMS MAINTENANCE
DEPARTMENT
 Room division consists of 3 sections:
FRONT OFFICE
• Attends room bookings, registrations of hotel
guest
 The front office is a very critical service unit
because the first contract of guest and perspective
patrons in the hotel are the front office personnel
 Front office department is the communication
center and the main point of the hotel with a great
amount of guest contact
ROOM SALES & RESERVATIONS FIRST CLASS
• Handles room reservations and sales  Offers top quality services and usually, a
prime location and extensive amenities
HOUSEKEEPING Requirements:
• Maintains the cleanliness and maintenance • Rooms must be at least 25 sq.m
of guest rooms and public areas • Must include a private toilet, bathroom and
shower, as well as 25 hour hot/cold water
FRONT OFFICE DEPARTMENT TWO MAIN AREAS • Television and telephone
 Front desk • Fully air conditioned and carpeted
• Frequently called as the “HUB” or • At least one high-quality coffee shop and one
“COMMAND CENTER” of the rooms division, specialty restaurant
manages the daily in and out flow of guests
 Uniformed services DE LUXE CLASS
• Includes the areas within the front office who  Offers a view and a number of luxurious
serves as a contact of every guest in a hotel aside amenities and in addition to more beds, it also has a
from the front desk larger area
• Doorpersons Requirements:
• Bell stand • Guest rooms of at least 25 sq.m
• Concierge • Private bath, bathtub, and shower and 24
• Valet parking/garage hour hot/cold water
• Shuttle driver • Radio, television, piped music, and phone
• Private branch exchange (PBX) • Refrigerator with minibar, completely air
conditioned and carpeted rooms
ECONOMY CLASS • At least one high-quality coffee shop and one
 Small to medium-sized hotel establishments specialty restaurant
that offer basic accommodations with little to no SINGLE ROOM
services  Is a room occupied by one person
Requirements: TWIN ROOM
• Guestrooms of at least 18 sq.m  Consists of two single beds. It might be
• Hot/cold water available 24 hours a day occupied by one or two people
• At least one eating facility
• If there is no phone, ring the bell DOUBLE ROOM
STANDARD CLASS  Is furnished with one double or matrimonial
 Offers enough amenities to satisfy hotel bed, suitable for two people
guests for the bearable pricing
Requirements: DOUBLE-DOUBLE
• Guestrooms of at least 18 sq.m  Contains two double or queen beds that can
• With toilet, bathroom, and shower accommodate two or more people
• Hot/cold water available 24 hours a day
• Television and telephone
• When permitted, at least one eating facility
and a bar
TRIPLE ROOM PENTHOUSE SUITE
 Is a three-person occupied room. It often  Usually found on the top floor of an
features one double bed and a rollaway bed or two apartment building, condo, or hotel, a big and well-
single beds a rollaway bed appointed unit

QUADRUPLE ROOM EXECUTIVE

 May accommodate four people and may  These entities provide office spaces, along
have two or more beds with shared amenities such as a lobby area, business
services, furniture, and a kitchen
FAMILY ROOM
 Is a room that has at least one double bed HOSPITALITY SUITE
and one or more single beds. It is intended to house  It is a room provided free of charge to guests
one modest family or visitors where they may find a comfortable place to
sit or other amenities like drinks or a TV to watch
KING ROOM
 Features a king-size bed that can
accommodate one or two person

STUDIO
 Is a room featuring a studio bed and a couch
that converts to a bed. It is also known as an
executive room

CONNECTING ROOMS
 Have two or more rooms with outside entry
door and a door between them via which visitors may
stroll through each bedroom without leaving their
rooms

TYPES OF HOTEL SUITES

JUNIOR SUITE
 Smaller, more significantly don’t usually have
a clear divide between the living and sleeping areas

CORNER
 Located at the corner of the hotel. Usually, it
covers the same area that is occupied by two
standard rooms