INTRODUCTION TO

FRONT OFFICE
OPERATIONS
THE FRONT OFFICE

• Also called as “the nerve center or

heart of a hotel”.
• Plays a critical part in Tourism and
Hospitality Industry .
• Located around the lobby area of a
hotel and is the first and last point of
contact for guests and hotel staff.

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OBJECTIVES Define Hospitality Industry
Identify Types of Accommodation
Ascertain the varieties of
Hotel
Ownership/Management
Recognize the type of Hotel
Guestrooms according to:
Bed types
Price

Types of Guests

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WHAT IS
HOSPITALITY?
• Derived from the Latin
word “Hospitalitas”.
• It can refer to as a
deliberate effort to
establish mutual
understanding between an
organization and the
public.

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THE HOSPITALITY
INDUSTRY
• Is under the umbrella of a larger
industry known as the Travel and
Tourism Industry.
• Consists of Lodging and Food &
Beverage operations.
• One of the major sources of revenue
and employment in the Philippines as
well as other countries.

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ACCOMMODATION
CATEGORIES IN
THE PHILIPPINES In the declaration of Rules &
Regulations governing
hotels and similar
establishments, the
Department of Tourism
categorized
accommodation
establishment as follows:

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HOTEL AND
ACCOMMODATION
FACILITIES
COMMERCIAL
HOTELS

• A building, edifice, or premises or a

completely independent part thereof
used for the regular reception,
accommodation or lodging.
• Mostly situated in the heart of the city
(i.e. downtown busy commercial
areas).

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RESORTS

• A place of lodging or accommodation

that provides a pleasant environment &
atmosphere.
• Mostly nestled away from the hustle
and bustle of the city.

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 TOURIST INN

• An establishment catering to transients

but does not meet the minimum
requirements to be categorized as an
economy hotel.
• Offers limited services & amenities.

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 APARTELLE

• An establishment with furnished or

semi-furnished apartments leased to
tourists & travelers for a longer or
shorter term of stay.
• Offers more space and homelike living
environment compared to a standard
hotel.

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PENSION HOUSES

• A private or family operated boarding

house, guest house or lodging house.
• Mostly employs domestic helpers that
are non-professional.

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MOTEL

• Also known as “Motor Hotels”.

• Designed for travelers who seek a
place to spend the night or simply take
a rest during long travel.

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VARIETIES OF
HOTEL OWNERSHIP
&MANAGEMENT

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OWNER MANAGED
& OPERATED

• The hotel is operated by a single entity

which is also the owner him/herself
supported by his management &
technical staff (i.e. Front office staff,
Housekeeping, and Food and Beverage
staff).

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 FRANCHISED

• the hotel is independently owned but it

is affiliated an existing chain of hotels.
• Owner pays a franchise fee to the
chain’s management.

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TYPES OF HOTEL
GUEST ROOMS
Guest rooms may vary
among hotels due to
various factors such as:
• Number of Beds and
layouts
• Price and Types of
Facilities

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TYPES OF HOTEL
GUEST ROOMS
A C C O R D I N G T O B E D S A N D L AY O U T S

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 SINGLE ROOM

• Consists of a single bed for single

occupancy.

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TWIN ROOM

• Can be occupied by 2 person.

• Usually has 2 separate single sized
bed.

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DOUBLE ROOM

• Can be assigned to 2 people with one

double or queen sized bed.
• Usually has a conjoined bed.

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DOUBLE-DOUBLE
ROOM

• A room that can accommodate 2 or 4

persons having 2 double beds.
• Beds may be 2 Double bed or 2 queen
sized bed.

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TRIPLE ROOM

• Usual occupants are 3 persons.

• 3 separate single beds or 1 double
sized bed with 1 single bed in a room.

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QUAD ROOM

• The room is assigned for 4 occupants.

• Usually has 4 separate single beds.

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FAMILY ROOM

• Can accommodate a family usually 4

person and above.

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KING ROOM

• A room with a king sized bed.

• Usually spacious and can be occupied
by a single person or more.

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STUDIO ROOM

• This room has a studio bed, a couch

that can be converted into a bed & may
also have an extra bed.

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CONNECTING
ROOM

• A room with individual entrance doors

from the outside & a connecting door
from within.
• Good for large families and groups.

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 TYPES OF HOTEL
GUEST ROOMS
A C C O R D I N G T O P R I C E A N D T Y P E O F FA C I L I T I E S

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ECONOMY

• A room designed for an economical

rate

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STANDARD

• A room sold for a moderate price.

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DELUXE

• This room has a higher price compared

to a economy and standard room.

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SUITE

• This room usually has a parlor or a

living room connected to a full sized
bedroom

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TYPES OF HOTEL
GUESTS

VIP

VVIP

FIT

JOINER

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SUMMARY
The hotel industry is part of a larger
enterprise known as the travel and tourism
industry. This industry is composed of vast
group of businesses oriented towards
providing necessary products and services
to travelers.

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THANK YOU

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