HOUSEKEEPING NCII

PROVIDE HOUSEKEEPING
SERVICES TO GUESTS
1. Differentiate domestic housekeeping from
institutional housekeeping.
2. Identify and perform different housekeeping
services.
3. Handle housekeeping maintenance request;
4. Maintain a guest; and
5. Advice guest on room and housekeeping
equipment.
 What is
Housekeeping?
 Housekeeping
-is the management of duties and chores of such
task.

-typically, housekeeping is confined to the

definition of “cleaning rooms”, but for any
accommodation property, the Housekeeping
Department plays an integral role in such
establishments.
 Housekeeping
-The Housekeeping Department should be to
make its guest feel the same ease and security as
they would in their own homes.
- it is important for the housekeeping staff to
maintain a professional level of integrity, honesty
and attention to detail that guest need to be
comfortable in their temporary “home away from
home”.
 Types of Housekeeping

1. Domestic Housekeeping

2. Institutional Housekeeping
 Domestic Housekeeping
-refers to the management of the duties and
responsibilities involved in the running of a
household. It covers the maintenance of
bedrooms, kitchen, dining, receiving area,
ground and the surrounding areas of the house.
 Institutional Housekeeping
-applies to housekeeping maintenance in
commercial lodging establishments like hotels,
resorts, inns and apartelles.
 Example of Institutional Housekeeping

➢Hotel
➢Resort
➢Inn
➢Apartelles
 Example of Institutional Housekeeping

➢Hotel
- typically has 50 rooms, with facilities
such as onsite lobby, restaurant and
bar. A hotel building normally features
interior hallways and guestrooms.
 Example of Institutional Housekeeping

Resort
- a resort is a hotel that included
spa, restaurants and other
amenities that are onsite.
 Example of Institutional Housekeeping

Inn
- an inn is a smaller hotel, normal up to about 25
rooms, with fewer amenities. Food options
maybe limited, and generally the rates are lower
than those hotels.
 Example of Institutional Housekeeping

Apartelles
- as the name suggest, an apartelle combines the
services of a hotel with all its space for
apartment living. An apartelle or a serviced
apartment normally has a full kitchen within to
make the space feel like home.
 Institutional Housekeeping usually covers
the following areas:

➢Guest rooms
➢Hallways and corridors
➢Lobby
➢Public room and restaurants
➢Offices
 Institutional Housekeeping usually covers
the following areas:

➢Stairways
➢Windows
➢Stores
➢Grounds
➢Linen and Laundry area
(its does not include kitchen and dining areas)
Working in housekeeping for commercial
establishments is highly specialized job and is more
complex to manage compared to domestic
housekeeping. For a well-run and smooth operation
of commercial lodging establishments, housekeeping
responsibilities must be distributed to several
sections of the housekeeping department.
The efficiency and reliability of each member of the
staff contributes to the success of the establishments.
One team attends to the maintenance of guest
rooms; while another may be assigned to public
areas. Effort must be well coordinated among the
various sections to ensure efficiency housekeeping
maintenance.