Lord of Light and Wisdom,

grant us bright intellect, sound judgment

and retentive memory.

Help us to study patiently, orderly and

diligently to develop our gifts
and make good use of them
according to Your will
as we commit ourselves
to Veritas et Fortitudo,
pro Deo et Patria.
Amen.
Manning
Agencies in
the Philippines
1. Role of the Manning Agencies
2. Protocols and Procedures for Application
for Shipboard Jobs
3. Qualifications for Various Shipboard
Personnel
At the end of the lesson the students would be
able to explain the role of manning agencies in
the Philippines.
 Role and Responsibilities of Crew
Manning Agency and Seafarers
Crew manning agents are simply an employment for
seafarers.

Crew manning agency helps ship owners and managers by

providing labor supply of seafarer to perform various
deck activities.
Seafarers with variety of profession and ranks carry out
different responsibilities which are integral to the
successful operation of seafaring vessels. 

Seafarer must have specific skills and knowledge in their

field to deal with sophisticated navigational equipment
used on deck operation, propulsion and in ship’s engine
room.
Role of Crew Manning Agency

Crew manning agency recruit and offer a great career at sea

to officers, engineer and other personnel’s. They make
sure that they are equipped with required knowledge/
skill and capable mentally and physically to work at sea.
They also maintain the legal documents and records of
seafarer to help out ship owners to filter the perfect
candidate for an operation. At some times, crew manning
agencies also provide on-shore support to sail a ship
safely.
Role of Seafarers

A ship’s crew can generally be divided into four main

categories:
• The deck department
• The engineering department
• The steward’s department
• And other miscellaneous department
Seafarers are expected to do the role assigned to
them. Some of the roles seafarers are expected to
do are:
• Seafarers should participate in safe working
condition of the vessel
• Should cooperate with ship owner of the
prescribed safety and health measures.
• Should take care of their own safety and of other
person whom they are working with
• Should be particularly diligent during fire,
life boats, drill and other emergency
training
• Should be certain that the order given or
received in clearly understood
• Should take necessary decision to maintain
welfare of people boarding on the vessel.
 Protocols and Procedures for Application
for Shipboard Jobs

What are the requirements for onboard employment?

• Be 21 years of age or older
• Be able to pass a criminal background check
• Hold a valid passport
• Have a US C1/D visa (if you are not a Canadian or US citizen/resident)
• Have a specific pre-employment medical exam certificate
• Meet the English fluency requirements relevant to your position
 What is a C1/D Visa?
• Also known as a SEAMAN'S VISA, some nationalities need this
to work onboard a ship and travel to certain countries.
• This visa normally lasts between two and five years. You will be
required to make an appointment at your nearest US Embassy to
gain this visa.
• All paperwork for the appointment will be supplied by your
manning agency.
• The cost of the first C1/D visa is at the crew member's own
expense but visa renewal costs are reimbursed by the company.
Where do I get a medical certificate?
• This extensive examination is at the employee's expense and
can be conducted through the recommended medical facilities.
• Once this is completed and approved by our corporate Medical
department, you are cleared to travel and work onboard.
Which ship will I be assigned to?
• Shipboard employees are scheduled to vessels based on
operational need.
• This means you could be assigned to any one of our vessels in
the fleet depending on where a position is open at the time you
are travel-ready.
• After your first assignment, we will be able to provide details
about the next assignment after your leave period.
How do I get to and from the ship I am assigned to?
• At the beginning of each contract the ship/agency will provide
flights from your designated airport to your assigned ship.
• At the completion of your contract, the ship/agency will arrange
for your travel back home as well.
• It is your responsibility to get to the airport from your home, but
from there we will provide any necessary accommodations
and/or transportation to and from the ship.
Do I need a travel insurance?
• While you are covered medically and onboard the vessel, the
ship/agency would suggest you purchase basic travel insurance
to cover the cost of lost luggage or injuries that could result
from shoreside activities.
How long will I be onboard?
• Contract lengths vary by position but range
between four and ten months.
• After each contract you will receive
approximately 60 days of vacation before your
next assignment.
• Your daily work schedule while onboard will
depend on your particular position, but you can
expect to work seven days a week and
anywhere between 10-13 hours per day.
Can I get off and go home during the contract?

• Time off during the contract is not permitted.

• In case of family emergencies, cruiseship/agency does
understand that additional time at home may be needed and does
accommodate these requests on a case-by-case basis.
Will I have my own room?

• Accommodations vary depending on the ship and position.

• Those in non-management positions generally share a cabin
with one to three other roommates whereas those in most
management positions are entitled to a single cabin.
• Cabins include a storage space, TV, and DVD player.
Can I drink alcohol onboard?
• Yes, alcohol is available for purchase during time off.
• However, cruiseship has a strict alcohol limit and at no time can
a crew member be intoxicated.

Is there a curfew?
• There is no set curfew. However, crew who are out late should
be respectful of other crew members and guests nearby.
Can I bring a family member or friend onboard?

• Crew members who meet specific length-of-service criteria

have the option of requesting "relatives travel," a benefit that
allows family members to sail onboard for a limited period of
time.
• Some restrictions may apply.
Will I have access to guest areas and amenities during my time off?

• While some officer-level positions do allow restricted access to

guest areas, most facilities are for guests only.
• However, some cruiseships have a variety of crew-only facilities,
such as a crew pool, whirlpool, gym, bar, and  Crew Club, which is
a communal room where you can gather to watch movies, play
games, sing karaoke, and much more!
Once onboard, how do I stay in touch with my friends and family
back home?
• Postal mail services are available while onboard.
• You will also have access to computers in the crew training areas.
• Wi-fi Internet is also available in the crew areas if you choose to
bring your own laptop or tablet.
• Cruiseships offers discounted rates for phone and Internet cards so
you can stay in touch with those at home.
• But remember that satellite capabilities are sometimes limited
while the ship is at sea.
Will I have to pay taxes?
• US citizens will have federal taxes automatically deducted and
may be required to pay state taxes, if applicable.
• All other nationalities are responsible for filing their own tax forms
upon returning to their home countries (as they are self-employed).
What if I miss the ship in port?
• Crew members who miss the ship should contact the ship's Agent
who will be at the port.
• The Port Agent will arrange transportation to the ship's next port of
call.
• However, it is the responsibility of crew to pay these transportation
costs.
• Crew may be disciplined for the offense and could be terminated.
• Depending on the port all crew members are required to be back
onboard half an hour to an hour prior to sailing time.
What happens if you get sick while working onboard?
• While onboard, all crew are medically covered and can visit the
Medical Clinic for health concerns.
• If you need to be medically disembarked during your contract,
the cruiseship will provide transportation to a land-based
medical facility and repatriate you back home.
Can I visit the ports while working onboard?

• If you are not scheduled to work during the time the ship is in port,
you can disembark the ship with your supervisor’s approval.
• Occasionally, there are crew-specific activities or tours to participate
in.
• Safety requirements dictate that a certain number of crew members
be present on each vessel at all times.
• As such, there may occasionally be times when, although not
scheduled to work, you will be required to remain onboard while the
ship is in port.
Qualifications for Various Shipboard Personnel

Cruise Staff
Deck & Technical
Department
Culinary Arts
Entertainment& Guest Housekeeping
Programs Food & Beverage Department
Administration
Human Resources Medical Officers
Information
Technology
Photography & Video
Purser’s Department
Departments
Production
Technicians
Retail Positions Youth Department
Stewarding
Department
 Other Cruise Departments

Casino Fine Arts

Spa. Fitness, and Salon
 Entry-Level Retail Positions
Positions include: Jeweler, Watch Specialist, Fragrance
Specialist, and Shop Staff
Requirements
• Applicants must have a minimum of two years’ experience in retail sales and
visual merchandising and must demonstrate excellent sales and customer
service skills along with the ability to perform inventory and stockroom
duties.
• It is preferred that Shop Staff applicants have specialized experience in
apparel or fine gifts comparable to the merchandise lines carried onboard.
• Applicants for Specialist positions must have experience in fine jewelry,
watches, or cosmetics.
 Cruise Staff Department
Positions include: Junior Assistant Cruise Director and
Assistant Cruise Director
Cruise Staff make a dramatic impact on each guest’s cruise experience
by conducting a variety of onboard activities for them to enjoy. Activities
range from trivia games and contests to themed parties and dance lessons.
This team is also responsible for hosting an array of special events onboard,
including guest performers, group exercise classes, and even the occasional
conga line.
 Junior Assistant Cruise Director
The Junior Assistant Cruise
Director is an entry-level position
on the Cruise Staff team. This role
is to help the Cruise Staff provide
a premium entertainment package
and make guests’ vacations
memorable.
Requirements
• Must have a minimum of two years’ experience in the entertainment
and hospitality field, including direct experience hosting activities
for large groups.
• Entertainment talents such as dancing, singing, stage performance,
hosting sports events, and arts and crafts are a plus, but candidates
must be willing to participate in any/all such activities onboard as
part of a team environment.
 Assistant Cruise Director

In addition to the regular

Cruise Staff responsibilities, the
Assistant Cruise Director-DJ
provides entertaining, engaging,
and memorable DJ and emcee
services throughout various
shipboard venues.
Requirements
• Must have a minimum of two years' DJ experience at corporate
parties, weddings, or similar events; experience hosting karaoke; and
a thorough knowledge of a variety of musical genres from 50s
classics to today’s popular music.
• Applicants must include a Web link to their demo reel for
consideration.
 Deck & Technical
• The Deck department is overseen by the Staff Captain and is responsible
for navigating the ship as well as managing all safety-related matters,
including environment and public health.
• This team works closely with the Technical department to ensure that all
equipment is well maintained and meets international laws and
regulations.
• The Technical department includes a variety of positions that range from
entry-level roles, such as Deck Clerk, Trainees, and Cadets; to highly
qualified seafarer roles, such as Environmental Officer, Security officers,
and navigating officers all the way through to the ship’s Captain.
• The Technical department is responsible for the efficient and cost-
effective operation and maintenance of all onboard machinery and
equipment, covering a wide range of areas including power generation
and propulsion; heating and air conditioning; and deck, hotel, and
entertainment support systems.

• The Technical department’s mission is to provide a safe, secure, and

environmentally sound operation at all times.

• It is a dynamic department with a wide variety of roles and career

opportunities.
 Deck Department Senior Watchkeeping Officers
Senior Watchkeepers are responsible for safe navigation of the
ship, maintaining a 24-hour watch by working a four-hours-on/eight-
hours-off rotation. Every ship employs three Senior Watchkeepers in
the ranks of 1st Officer, Senior 2nd Officer, and 2nd Officer to cover
the three watches. Each watch is supported by a Junior Watchkeeper in
the rank of 3rd Officer.
Requirements
Applicants must hold an unlimited Chief Mates Certificate of
Competence recognized by the UK Marine & Coastguard Agency and
Bermuda Maritime Authority.
 Environmental Officer
The Environmental Officer is responsible for ensuring the highest
possible levels of compliance by shipboard staff with all established
environmental standards, in line with the company’s core values.
Requirements
Applicants must be a licensed Deck or Engineer officer holding a
minimum of either a 2nd Deck Officer or 2nd Engineer Certificate of
Competence, or at least five years' experience with environmental
management systems.
 Security Officer
Security Officers are responsible for leading a team of security
personnel in monitoring guest and crew activities, investigating security
matters that arise, and promptly reporting and correcting security issues in
order to maintain a safe and secure shipboard environment in line with the
company’s core values.
Requirements
• Applicants must have a minimum of five years’ experience as a law
enforcement officer or service in a maritime military.
• Criminal Investigation experience is preferred as well as knowledge of
ISPS code and experience with security surveillance and screening
equipment.
 Hotel Service Officer
The Hotel Services Engineer leads an onboard Hotel maintenance team in
achieving the highest standards appearance for guests and crew area, prompting
defect correction in a cost-efficient manner while in line with our company
strategy and core values.
Requirements
• Applicants must have a Technical qualification at OND or HND level or
equivalent;
• Minimum of two years' experience in hotel or hospitality industry
maintenance; and
• Excellent technical knowledge to be able to manage, supervise, and guide
officers and tradesmen of varying levels of expertise.
 Second Plumbers

Second Plumbers are responsible for assisting in the maintenance and

repair of the onboard water, sanitary, and heating systems in a cost-efficient
manner that is in compliance with company safety standards.
Requirements
• Applicants must have experience with small repair, evacuation pumps,
and welding; and
• Prior experience in a hotel or shipboard environment is preferred.
 3rd Engineer

Third Engineer Officers are responsible for operating, inspecting, and

maintaining engines, machinery, and equipment in a safe, efficient, and
cost-effective manner to the highest professional standards.
Requirements
• Applicants must hold an unlimited Engineers Officer of the Watch
Certificate of Competence recognized by the UK Marine & Coastguard
Agency and Bermuda Maritime Authority.
 Entertainment & Guest Programs

• The Cruise Entertainment and Guest Program departments are

multifaceted and incorporate a variety of teams that work together to
create a captivating entertainment experience.
• They offer everything from lavish production shows to organized
activities, games shows, and informative presentations.
• They encourage high-quality entertainers, accomplished musicians,
skilled production technicians, and knowledgeable lecturers to pursue
opportunities to travel the world and delight our guests.
 Food & Beverage Administration

• The Food and Beverage Administration team (F&B) ensures an excellent

guest experience through exceptional dining venues and fun and exotic
drinks.
• Member of the F&B team are also responsible for identifying process
improvements, reviewing operational concerns, ensuring compliance
with policies and procedures in all bar and food service areas, and
analyzing daily revenue and cost activities in accordance with overall
performance, location, and outlet categories.
 Food & Beverage Manager

The Food & Beverage Manager

oversees the food and/or beverage
operations onboard to achieve the
highest level of customer service,
maximize revenue opportunities,
and control costs. This position
supports a minimum of different
restaurant and beverage outlets.
Requirements
• Applicants must have a degree from a recognized hotel/catering/culinary
school;
• Five years’ experience in a related senior management position with an
extensive understanding of food production and restaurant service within
the hotel or cruise ship industry; and
• Thorough knowledge of raw materials, production processes, quality
control, and the effective distribution of goods.
 Junior Assistant Food & Beverage Manager
The Assistant Food & Beverage Manager assists in the management and
administration of all onboard Food & Beverage areas to achieve the highest
levels of customer service, revenue generation, and cost control.
Requirements
• Applicants must have a minimum of three years’ experience in a related
F&B management position with experience in beverage operations, food
production, and restaurant service within the hotel or cruise ship
industry.; and
• A degree from a recognized hotel/catering/culinary school is preferred.
Food & Beverage Operations
 Restaurant Department
• The Restaurant department is responsible for the operation of
dining services in all Food & Beverage venues.
• Provide excellent customer service to our guests is a key function in
this position and requires interaction with multiple departments and
levels of management to ensure the operation functions smoothly.
• The Restaurant department includes a variety of positions that
require differing skill sets, so applicants will be considered for
positions suitable to their level of experience.
Requirements
• Applicants for entry-level positions must
have a minimum of one year's
experience in a restaurant, preferably in a
fine dining establishment;
• Good written and verbal communication
skills; and
• Ability to work in a fast-paced
environment with minimal supervision
 Bar Department
• The Bar department looks after all front-of-house guest bars and
supports back-of-house bar locations onboard all Princess vessels.
• Responsible for providing memorable experiences for our guests in
terms of delivering high-quality beverages and warm, friendly, and
professional service.
• An exciting department for individuals who enjoy customer interaction
and have a "bubbly" personality.
• Entry-level positions within the Bar department include Bartender, Bar
Steward, and Utility F&B Bars.
Requirements
• Applicants for entry-level positions must
have a minimum of one year's experience in a
Food & Beverage environment involving the
service of beverages;
• General knowledge of bar products and
presentation,;
• Ability to work in a fast-paced environment
with minimal supervision; and
• Good written and verbal communication
skills
 Culinary Arts
• The Culinary department prides itself in preparing fresh, flavorful
cuisine cooked with passion and care.
• This department is responsible for all food operations onboard the ship
and manages food production for not only our guests but also our crew
members.
• It is a very large and active department with a wide representation of the
culinary arts.
• This department includes a variety of positions that require differing skill
sets, so applicants will be considered for positions suitable to their level
of experience.
Requirements
• Applicants for entry-level positions must have
a minimum of one year's culinary experience at
a hotel restaurant or resort, a general
understanding of HACCP regulations and safe
food-handling procedures;
• Ability to perform physical work in a fast-
paced environment with minimal supervision;
and
• Good written and verbal communication skills
 Housekeeping Department
• The Housekeeping department is responsible for maintaining the highest
level of cleanliness and service in guest staterooms, public areas, and
open decks as well as providing laundry services to both guests and crew
members.
• This department is also responsible for the movement of baggage on and
off the ship and making sure the ship is ready for new guests each and
every cruise.
• Entry-level positions within this department include Utility Cleaner,
Accommodations Attendant, and Laundry Steward.
Requirements
• Applicants must have prior experience
within the hospitality industry, an
understanding of public health and
environmental requirements relating to
cabin service,;
• Good verbal communication skills; and
• Ability to work in a fast-paced
environment with minimal supervision.
 Human Resources

• The shipboard Human Resources team works in conjunction with the

shoreside Employee Relations team to implement and uphold all HR
policies and initiatives in line with the company’s core values.
• Additional responsibilities include overseeing the Crew Welfare
program, creating an optimal work environment to enhance the
onboard employee experience, and supporting shipboard and
shoreside management teams
Requirements
• Applicants must have a Bachelor’s degree
in human resources, adult education;
• Five years’ experience in shipboard
operations, training, or employee
relations;
• Knowledge of various international
human resources standards in the areas of
compensation, employee relations,
general benefits, employment and staffing
practices, and organizational development
is preferred.
 Information Technology

• The onboard Information Technology team manages and supports all

shipboard IT systems and operations while also providing maximum
system use.; and
• Entry-level positions within the IT Department are IT Officer and
Computer System Specialist.
 Medical Officers

• As a medical professional with the cruiseship, medical officers will

join a small, close-knit team of maritime medical experts who
provide personal, one-on-one care to patients from start to finish;
• manage acute medical emergencies, trauma patients, and a diverse
general practice case load; and
• Entry-level positions within the Medical Team are Nurses and
Paramedics.
 Photography and Video Departments
• Onboard photography is primarily centered on portrait and event
photography, using both natural locations and onboard studio setups with
backdrops and studio lighting. Our Videographers produce a souvenir
DVD documenting the cruise experience from beginning to end, showing
both onboard entertainment and port tours and destinations;
• Sell the finished products and other retail items, and provide top-quality
customer service to guests; and
• Entry-level positions within the Departments are Staff Photographer and
Video Producer.
 Production Technicians

• Production shows are showcased in magnificent theaters and are both

conceptualized and produced in-house. They work with a talented
and award-winning team of Directors, Scenic Designers, Lighting
Designers, Choreographers, and Media Designers; and
• Entry-level positions within the Departments are Stage Crew;
production team from Assistant Production Manager for Lighting,
Audio, Crew Chief ; and Senior Production Managers.
 Purser’s Department

• The Pursers department is the center of Hotel operations onboard all

cruiseship vessels;
• This dynamic department encompasses a variety of roles and is
responsible for the management of hotel accounts, shore excursions,
and shipboard personnel operations such as the Crew Office;
• Junior Assistant Purser is the entry-level position into the Pursers
department. Most Junior Assistant Pursers initially begin their
onboard career at the Front Desk .
Requirements
• Applicants must have a minimum of two years’
experience in the hotel/hospitality industry
performing junior management duties and front
desk responsibilities at a large hotel.;
• Must also be computer literate, have experience
with large volume cash handling, possess
mathematical and analytical skills; and
• Have excellent customer service skills.
Secretarial skills and foreign language fluency
are also preferred.
 Stewarding Department

• The Stewarding department is responsible for maintaining

meticulous sanitation and hygiene standards in all Galley areas,
ensuring that operating procedures are upheld and adhered to at all
times.
• This includes the proper cleaning, handling, and storage of
tableware, cookware, silverware, and Galley equipment.
Requirements
• Applicants must have a basic knowledge
of cleaning and sanitation procedures for
the food service industry;
• Good verbal communications skills; and
• Ability to perform physical labor in a
fast-paced environment with minimum
supervision.
 Insight of Cruise Ship Employment Agency
Work process of cruise ship recruitment agency include:
1. Pre-Screen Interview
2. Technical Interview
3. Final Interview
4. Processing
5. Scheduling
6. Travel/Onboarding