Five Or Less Words To The Wise

Tom Peters/0911.2010

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EXCELLENCE/Five Or Less Words To The Wise 4 most important words: What do you think? (Dave Wheeler @ tompeters.com: Most important 4 words in an organization.) 4 most important words: How can I help? (Boss as CHRO/ Chief Hurdle Removal Officer) 2 most important words: Thank you! (Appreciation/ Recognition) 2 most important words: All yours. (Hands-off delegation/ Respect/Trust) 3 most important words: Im going out. (MBWA/Managing By Wandering Around/In touch!) 2 most important words: Im sorry. (Power of unconditional apology = Stunning! Marshall Goldsmith: #1 exec issue) 5 most important words: Did you tell the customer? (Overcommunicate) 2 most important words: She says (She is the customer!)

EXCELLENCE/Five Or Less Words To The Wise 2 most important words: Yes maam. (Women are more often than not the best managers.) 2 most important words: Try it! (My only for sure in 44 years: Herb Kelleher: We have a strategic plan, its called doing things./Bill Parcells: Blame no one. Expect nothing. Do something.) 3 most important words: Try it again! (My only for sure 44 years: MOST TRIES WINS.) 2 most important words: Good try! (CELEBRATE good failures. Richard Farson/book: Whoever Makes the Most Mistakes Wins. Samuel Beckett: Fail. Fail again. Fail better.) 3 most important words: At your service. (Organizations exist to serve. Period. Leaders live to serve. Period.) 4 most important words: How are we doing? (To customers, regularly.) 4 most important words: How was Marys recital? (Know your employees kids.) 2 most important words: Lets party! (Celebrate small wins at the drop of a hat.)

EXCELLENCE/Five Or Less Words To The Wise 1 most important word: No. (To donts > To dos) 1 most important word: Yes. (Hey, give it a shot/Anon. quote: The best answer is always, What the hell./Wayne Gretzky: You miss 100% of the shots you dont take.) 2 most important words: Lunch today? (Social stuff = Secret to problem/opportunity #1:/XFX/ Cross-functional eXcellence.) 4 most important words: Thank Dick in accounting. (Readily/ routinely/relentlessly acknowledge help from other functions.) 2 most important words: After you. (Courtesy rules.) 3 most important words: Thanks for coming. (Civility. E.g., boss acknowledges employee coming to her/his office.) 2 most important words: Great smile! (Note & acknowledge good attitude.) 1 most important word: Wow! (The gold standard for everything.) 1 most important word: EXCELLENT! (The ONLY acceptable standard/aspiration.)