T7 B13 DOJ Doc Req 35-13 Packet 6 FDR - Entire Contents - FBI Reports 730

DOCUMENTS RELATING
to
ANY REPORT, INCLUDING BUT NOT LIMITED TO
FD-302S, ELECTRONIC COMMUNICATIONS, AND
INSERTS, RELATING TO ANY COMMUNICATION BY
ANY PASSENGER ONBOARD ANY OF THE FOUR
FLIGHTS HIJACKED ON 9/11/2001 FOLLOWING THE
HIJACKING OF SUCH FLIGHT (INCLUDING VOICE
MAIL MESSAGES AND CALLS TO THE SOMERSET
COUNTY, PA EMERGENCY
(911 OPERATOR SERVICE).
RESPONSIVE
TO
REQUESTS #35-13
[PACKET #6]
COMMISSION COPY
9/11 COMMISSION TASK FORCE
DOCUMENT DELETION CODES
[As of August 11, 2003]
"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which

would tend to reveal the identity of an informant or source where confidentiality is
expressed or implied.
"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI

techniques and/or methods which would impede or impair the effectiveness of that
technique and/or method.
"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor

responsive to the Commission's requests.
"D" - FBI PENDING CASE INFORMATION - Information which would impede or

jeopardize a pending investigation of the FBI.
"E" - STATUTORY - Information legally prohibited from release by statute.
"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an

unwarranted invasion of the personal privacy or jeopardize the safety of law
enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers;
(2) date and place of birth; (3) home address and telephone numbers;
(4) personnel cell phone and pager numbers
"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign

government and/or foreign service to include the names of foreign law enforcement
employees/officials.
THE NATIONAL COMMISSION ON TERRORIST ATTACKS UPON THE UNITED STATES
COMMISSION DOCUMENT REQUEST
DOCUMENT REQUEST: DOCUMENT REQUEST #35-13
SUBJECT: ANY REPORT, INCLUDING BUT NOT LIMITED TO FD-302S, ELECTRONIC COMMUNICATIONS, AND INSERTS, RELATING TO ANY
COMMUNICATION BY ANY PASSENGER ON BOARD ANY OF THE FOUR FLIGHTS HIJACKED ON 9/11/2001 FOLLOWING THE HIJACKING OF
SUCH FLIGHT (INCLUDING VOICE MAIL MESSAGES AND CALLS TO THE SOMERSET COUNTY. PA EMERGENCY (911 OPERATOR SERVICE).
{DOCUMENTS SPECIFICALLY REQUESTED by COMMISSION STAFFER JOHN RAIDT}
PACKET #6
{JUNE 16, 2004}
DATE TYPE SUBJECT TOTAL BATE
of PAGES STAMP #s
DOCUMENT
09/11/01 DLEC PENTBOMB 2 380-381

09/11/01 FD302 THERESA CHAUSSE 1 382
09/11/01 FD302 LISA FROMETA 2 383-384
09/11/01 FD302 JEFFREY T. FILIPOV 2 385-386
09/11/01 FD302 STEVEN and KAREN SACHS 1 387
09/11/01 FD302 JANE ALLEN 2 388-389
09/11/01 FD 302 MICHAEL WOODWARD 2 390-391

09/11/01 FD302 MARIA G. JACKSON 1 392
09/11/01 FD302 FARAH SALIE 3 393-395

09/12/01 DLEC PENTBOMB; TWIN TOWERS BOMBING 3 396-398
09/11/01 FD302 DAVID DIVAN 1 399

of PAGES STAMP #s
DOCUMENT
09/11/01 FD302 Conversation between BETTY ONG of AMERICAN AIRLINES and the 9 400-408
AMERICAN AIRLINES SOUTHEAST RESERVATION CENTER,
WINSTON and VANESSA
09/12/01 DLEC PENTBOMB; TWIN TOWERS BOMBING 2 409-410
09/12/01 INSERT DANIEL DOMINICK MEYER 1 411
09/12/01 FD302 FRANCA VIRGILI 1 412
09/12/01 FD302 TAD SMITH 1 413

09/12/01 FD302 JEFFREY T. GREISCH 1 414
09/12/01 FD302 SUZANNE S. MLADENIK 2 415-416

09/12/01 FD302 SHERRI A. WILLIAMS 2 417-418
09/12/01 FD302 PAMELA O. WAITE 2 419-420
09/12/01 FD302 JEANNINE DALY 2 421-422
09/12/01 FD302 V. BLAKE ALLISON 2 423-424
09/12/01 FD302 LAUREN ROSENZWEIG 1 425
09/12/01 FD302 JON ROTENBERG 1 426
09/12, 23, FD302 DAVID GORDENSTEIN 2 427-428

10/2/01
09/13/01 CEEC TWIN TOWERS BOMBING; PENTBOM 9 429-437
09/12/01 FD302 RAY CORNELL SCOTT 2 438-439
09/12/01 FD302 LARRY DAVID YARBROUGH 1 440
of PAGES STAMP #s
DOCUMENT
09/12/01 FD302 TROY WREGGELSWORTH 1 441
09/11/01 FD302 TROY WREGGESLWORTH 2 442-443
09/12/01 FD302 NYDIA E. GONZALEZ 3 444-446
09/12/01 FD302 VANESSA DIAS MINTER 4 447-450
09/11/01 FD302 KIP HAMILTON 3 451-453

See DR#MISC REQ #43 [Sup #1] BS# 4095-4097
09/12/01 FD302 WINSTON COURTNEY SADLER 3 454-456

09/12/01 FD302 TRANSCRIPTION OBTAINED from AMERICAN AIRLINES (AA) 5 457-461
09/11/01 FD302 LARRY DAVID YARBROUGH 1 463
09/13/01 FD302 RIMA HAMED 2 464-465
09/13/01 FD302 ELIZABETH D. WILLIAMS 2 467-468
09/13/01 FD302 MICHAEL WOODWARD 2 469-470
09/14/01 CHEC MAJOR CASE 182; TWIN TOWER BOMBINGS 3 471-473
09/14/01 FD302 ROBERT HILL 2 474-475

09/14/01 FD302 LAUREN ROSENZWEIG 1 476
09/14/01 FD302 MICHAEL WOODWARD 1 477
09/15/01 BSEC TWIN TOWERS 3 478-480
of PAGES STAMP #s
DOCUMENT
09/15/01 BSEC TWIN TOWERS 4 481-484
09/15/01 FD302 STEVEN HOLLAND 1 485
09/16/01 CGEC TWINBOMB 3 486-488
09/16/01 FD 302 ANDREY ADES 1 489
09/17/01 CGEC TWINBOMB 1 490
09/17/01 FD302 SUSAN RETIK 2 491-492
TOTAL ' • • •• • '. ' '"""•:;*•$£••' ' '•'••'' ' " ' " " - .-.--3*-r- -•" *••*' ' • . •.-'••""'"• ' • • -,^'" "'.' ''•' • -113'
• -„ y'-^'i $'*"-' " ',,,'>.''- •—;,'•••- „ ^^ - - • *• »- ' -' * '"<• ••
PAGES
THE NATIONAL COMMISSION ON TERRORIST ATTACKS
UPON THE UNITED STATES
REDACTION TRACKING
DOCUMENT REQUEST # 35-13 IP #6}
DATE: 6/16/04
CHERYL
BATE ST AMP # DATE OF REASON for REDACTION CHANGES
DOCUMENT
474 9/14/01 F (retired Police Agents)

To: Counterterrorism From: Dallas
Re: 265D-HQ-1348101, 09/11/2001
their location. Sweeny advised, "I see water and buildings...Oh my

God, Oh my God...(end of conversation)."
American Airlines Security advised that Michael Woodward

can be reached at (617) 634-5361.
LEAD(s) :
Set Lead 1:
BOSTON
AT BOSTON
Contact American Airlines Flight Services Manager Michael

Woodward at telephone number (617) 634-5361 to obtain details of his
conversation with Flight Attendant Amy Sweeny.
Set Lead 2: (Adm)
COUNTERTERRORISM
AT WASHINGTON, DC
Read and Clear.
Set Lead 3: (Adm)
WASHINGTON FIELD
AT WASHINGTON
Read and Clear.
Set Lead 4: (Adm)
NEW YORK ,
AT NEW YORK
Read and Clear.
REQ. #35-13 000000381

9/12/01
THERESA CHAUSSE, date of birth I

9/11 Personal Privacy
J MASSPORT Identification Number 131231, AMERICAN AIRLINES

(AA) Identification Number 583921, was advised of the identities of
the interviewers (Trooper EDWARD FOSTER. MASSACHUSETTS STATE POLICE
(MSP) and Special Agent (SA) | 9/11 Law Enforcement Privacy] FEDERAL BUREAU OF
INVESTIGATION (FBI)) and the purpose of the interview. CHAUSSE then
furnished the following information:
CHAUSSE stated she worked at the first class ticket

counter from 4:30 a.m. to 9:30 a.m. on September 11, 2001. CHAUSSE
stated she had one last minute ticket purchase for AA flight 11 from
an individual by the name of ALEXANDER FILIPOV. CHAUSSE stated she
remembered FILIPOV because he seemed nervous and paced between first
class and coach. Finally, she asked him if she could be of
assistance and FILIPOV said he wished to purchase a very expensive
ticket. CHAUSSE found it suspicious that FILIPOV was not familiar
with the ticketing procedures for first class, as he was a Gold Card
member on AA. He seemed very nervous and spoke with a slight accent,
possibly European or Spanish. FILIPOV also commented that he was 70
years old and qualified for a senior citizen discount.
CHAUSSE described'FILIPOV as a white male, dark

complexion, balding, approximately 6 feet tall, medium build, between
190 - 200 pounds. He was dressed in a brown, tweed jacket, possibly
with some red in it arid a collared shirt, with no tie. He did not
check any bags, but had a carry on, fold over, suit type bag,
leather, which seemed extremely thick and overpacked for only a two
day trip. He had purchased a round trip ticket with his return trip
from Los Angeles on
September 13, 2001. FILIPOV also told CHAUSSE that his company was
paying for the ticket. CHAUSSE stated she did not notice any other
suspicious individuals in connection with AA Flight 11.
9/11/01 Boston, MA
265D-NY-280350 9/11/01
SAl 9/11 Law Enforcement Privacy I
REQ. #35-13 _ _ . ,_c 000000382

9/12/01
LI SET FROMETA,!
JMASSPORT Identification Number 119088,

AMERICAN AIRLINES (AA) Identification Number 515626, was advised of
the identities of the interviewers (Trooper EDWARD FOSTER,
MASSACHUSETTS STATE*. PnT.irF and Special Agent (SA)
| 9/11 Law Enforcement privacy^ FEDERAL BUREAU OF INVESTIGATION (FBI)) and the
purpose of the interview. FROMETA then provided the following
information:
FROMETA stated she worked at the Ticket Lift from

5 a.m. to 11:30 a.m. and again from 12:30 p.m. to 7 p.m., on
September 11, 2001. FROMETA stated she first worked MIDWAY Flight
,JI3 going to Raleigh Durham at Gate 35. It departed at 6:30 a.m. At
7 a.m., she went to Gate 32 and assisted in the boarding of Flight
11. 'She first delivered the movies to the flight attendant and
noticed there were between 15 - 20 passengers in line at Gate 32.
There was one reserve flight attendant described as a female, in her
late 30s or early 40s, who was at the gate. If the passenger
population had gone to 70 or above in the coach section of Flight 11,
she would have worked the flight. The coach population for Flight 11
only reached 53, so the reserve flight attendant was released.
FROMETA did not know the name of this flight attendant. There were
five individuals who were on the late boarding list. One of these
individuals was a dead heading crew member who was either heading to
another assignment or returning to his or her home station. Another
individual was a friend of an employee and was waiting for a premium
upgrade. Another individual traveling coach was waiting for a
business upgrade and a fourth passenger, last name ROSS, was looking
for an upgrade to business class. ROSS was described as a white
male, short, stocky, wearing glasses, between 40 - 45 years of age,
with thinning, gray hair, wearing khakis. There were five
individuals who were checked in at the ticket counter by the flight
attendant.
9/11/01 Boston, MA
265D-NY-280350 9/12/01
SA I 9/11 Law Enforcement Privacy
REQ. #35-13 , - 000000383

265D-NY-280350
LISET FROMETA 9/11/01 2
FROMETA provided receipts from credit card purchases from

Flight 11 for RICHARD ROSS, ALEXANDER FILIPOV and SONIA PUOPOLO, as
well as an upgraded credit card purchase for DAVID RETIK.
FROMETA stated she did not observe anything suspicious

while boarding Flight 11.
REQ. #35-13 000000384

09/12/01
JEFFREY T. FILIPQV.f
J was interviewed at the Logan International Airport Hilton

Hotel. FILIPOV was accompanied by his girlfriend, JOHANNA FALKENA,
I 9/11 Personal Privacy ____»^—i^^^^^—•""•"••••'
f I Also present during
the interview was Trooper Barry A. Brodette, Massachusetts State
Police. FILIPOV was advised of the identity of the interviewing
agent and trooper and the purpose of the interview. FILIPOV then
provided the following information:
FILIPOV advised that his father, ALEXANDER FILIPOV, was on

the AMERICAN AIRLINES (AA) flight that crashed on 09/11/2001.
ALEXANDER FILIPOV was an electrical engineering consultant for AMITEC
(phonetic), a Los Angeles company. ALEXANDER FILIPOV flew AA often
on his business trips to Los Angeles, and he was a member of the
ADMIRAL'S CLUB.
FILIPOV advised that his father was originally ticketed on

a DELTA AIRLINES flight; however, ALEXANDER FILIPOV did not like the
connection, so on the night of 09/10/2001 he changed his flight to
AA.
On 09/11/2001, ALEXANDER FILIPOV drove his Saturn

automobile to the Logan Airport garage. ALEXANDER FILIPOV usually
printed his wife LORETTA FILIPOV an itinerary of his trip; FILIPOV
advised that he would check his father's computer to see if he had
generated one for this trip.
LORETTA FILIPOV advised FILIPOV that his father had called

her on the morning of 09/11/2001 from the airport, advising her of
his flight information. As LORETTA FILIPOV was in the shower at the
time, ALEXANDER FILIPOV left a message on her voice mail, LORETTA
FILIPOV resides' at I . .
fmmm•"•••••••••••"••••^pg/ll Personal Privacy^m^^
~l and can
be reached at I j
09/11/01 Boston, MA
265D-NY-280350 09/12/01
SA 9/11 Law Enforcement Privacy
REQ. #35-13 000000385

303 JMS
265D-NY-280350
JEFFREY FILIPOV 09/11/01
Soon after the crash, FILIPOV was advised by co-workers

that the crash involved a flight out of Boston. FILIPOVs father was
due back on Thursday, 09/13/2001. ALEXANDER FILIPOV had shipped his
electrical equipment in advance; FILIPOV advised that his father
would have carried with him a small carry-on case with a change of
clothes, and a laptop computer. COLLEEN (LNU) was his supervisor at
AMITEC; she can be reached at (949) 642-2400, extension 342.
REQ. #35-13 000000386

09/14/2001
On 09/11/2001, St-.pyon ah,H_ K^>-en Sachs, I

|^"""""'"••"""•"~"""^~~~"11"1~9/ll Personal Privacy——^—^^J-*
were interviewed at the Hilton Hotel, Logan Airport, Boston,

Massachusetts. Angie and Paul Harrington from the .New Colony Baptist
Church, telephone number 19/11 personal privacy | accompanied Steven and Karen
Sachs. Also present at the interview was Massachusetts State Police
"Sergeant Michael F. Cronin, Essex County District Attorney's Office,
East India Square, Salem, Massachusetts. After being advised of the
identities of the interviewing law enforcement officers and the
nature of the interview, they provided the following information:
Steven and Karen Sachs were present at the Hotel as the

parents of Jessica Sachs, a passenger on American Airlines flight 11.
Steven and Karen Sachs stated they last saw Jessica Sachs at church
on 09/09/2001, and Steven Sachs stated he last spoke with her as she
was about to board flight 11 on the morning of 09/11/2001. Steven
and Karen Sachs stated that Jessica Sachs had been brought to Logan
Airport by a limousine service that had been arranged by American
Express Travel Service.
Steven and Karen Sachs had no information concerning any

unsual or notable activity surrounding Karen Sachs's departure.
09/11/2001 Boston, Massachusetts

265D-NY-280350 09/14/2001
'9/11 Law Enforcement Privacy
U- - -• •
REQ. #35-13 o '$ £° \7

c
9/14/01
FARAH SALIE, white female, date of birth: f

Jwas interviewed at the HILTON HOTEL,

LOGAN INTERNATIONAL AIRPORT (LOGAN AIRPORT), East Boston,
Massachusetts, in the room designated as YALE 201. Also in
attendance during this interview 'was JENNIFER N. HOLMES, white
female, date of birth: I
1
_„ ^MONA ALAWDEEN, white female, date of birth:|~~
\d S
I STRVp A. GTLMAN. white ma 1 (=>. 1

III Personal Privacy
advised of the identity of the interviewing parties and the nature of

the interview, SALIE furnished the following information:
SALIE is the sister of RAHMA SALIE. ALAWDEEN is RAHMA

SALIE'S cousin. HOLMES indicated that she is a friend of the SALIE
family. MICHAEL THEODORIDIS is RAHMA SALIE'S husband.
Both RAHMA SALIE and THEODORIDIS were passengers aboard

AMERICAN AIRLINES (AA) flight number 11 which departed from LOGAN
AIRPORT, on the morning of September 11, 2001. RAHMA SALIE and
THEODORIDIS were flying to Los Angeles, California, in order to
attend the wedding of one of RAHMA SALIE'S high school friends. The
wedding is scheduled for Saturday, September 15, 2001. Upon arriving
in Los Angeles, THEODORIDIS was to travel to San Francisco,
California, for several days, on business, then return to Los
Angeles. RAHMA SALIE and THEODORIDIS were going to stay with a
friend in Los Angeles. This trip was planned several months in
advance. RAHMA SALIE and THEODORIDIS made their travel arrangements
on their own.
9/11/01 East Boston, Massachusetts

265D-NY-280350 9/13/01
SA I 9/11 Law Enforcement Privacy I
REQ. #35-13 0 ef?$£ 000000393

265D-NY-280350
FARAH SALIE 9/11/01 2
FARAH SALIE is uncertain as to how RAHMA SALIE and

THEODORIDIS arrived at LOGAN AIRPORT on the morning of September 11,
2001. RAHMA SALIE and THEODORIDIS may have taken a taxi cab. FARAH
SALIE has not yet checked to determine if their (RAHMA SALIE,
THEODORIDIS) vehicle is parked outside their apartment. FARAH SALIE
will check on her way home this evening. RAHMA SALIE and THEODORIDIS
had dinner with friends the night before (September 10, 2001), during
which they stated they did not need assistance to get to the airport.
Neither FARAH SALIE, ALAWDEEN or HOLMES saw or spoke with

RAHMA SALIE or THEODORIDIS on the morning of September 11, 2001,
prior to their trip. FARAH SALIE cannot identify the clothing worn
by or the suitcases used by RAHMA SALIE or THEODORIDIS. At
approximately 6:50 am, on September 11, 2001, RAHMA SALIE
telephonically contacted her aunt in Queens, New York, RUBY Last Name
Unknown (LNU). Speaking with RUBY LNU, FARAH SALIE learned that
RAHMA SALIE and RUBY LNU talked about family matters.
RAHMA SALIE normally utilized a black carry-on suitcase,

the type of travel suitcase used by flight attendants. THEODORIDIS
normally carried a laptop computer in a carrying case. THEODORIDIS
may have also been utilizing a garment bag. FARAH SALIE provided the
following physical description of RAHMA SALIE and THEODORIDIS:
RAHMA SALIE
Sex: Female;
Race: White;
Height: Approximately 5'1";
Weight: Approximately 120 pounds;
Hair: Dark, short;
Scars, Marks, Tattoos: Scar on both sides of nose from

chicken pox;
REQ. #35-13 000000394

265D-NY-280350
FARAH SALIE 9/11/01
Miscellaneous: Has broken both arms 3 times due

to participation in gymnastics.
MICHAEL THEODORIDIS
Sex: Male;
Race: White;
Height: Approximately 5'9";
Weight: Approximately 170 pounds;
Scars/Marks/Tattoos: Tattoo of a fish on the inner

part of his left ankle.
FARAH SALIE indicated that RAHMA SALIE was approximately 6 months

pregnant. RAHMA SALIE wore a wedding ring described as an 18 carat
gold band with a diamond and possibly two ruby stones on each side of
the diamond. RAHMA SALIE may have removed her wedding ring due to
swelling from her pregnancy. THEODORIDIS wore a plain gold wedding
band and possibly a Swatch watch, silver in color.
RAHMA SALIE has visited an unrecalled dentist located on

Needham Street, Newton, Massachusetts.
REQ. #35-13 000000395

(Rev. 08-28-2000)
FEDERAL BUREAU OF INVESTIGATION
Precedence: PRIORITY Date: 09/12/2001

To: Criminal Investigative Attn: SIOC;
Counterterrorism/ITOS/SIOC
New York
Washington Field
From: Dallas
WCC2
Contact: [ 9/11 Law Enforcement Privacy
Approved By:
9/11 Law Enforcement Privacy
Drafted By: I 9/11 Law Enforcement Privacy
Case ID #: 265D-NY-280350 (Pending)

Title: PENTBOMB;
TWIN TOWERS BOMBING; X'9/ll Personal Privacy
MULTISTAT BOMBING;
AOT
Synopsis: To provide one copy of a .recording^ and related

transcript, of a phone conversation' between ah American Airlines (AA)
Flight Attendant, Betty Ong, Flight #11, and the-AA''-.Reservation
Center, on September 11, 2001,. i
Enclosure(s): Enclosed for recipients is oneicopy of a recording

concerning above noted phone call and related! transcript-,
Details: On September 11, 2001, David Divan, I Corporate Security, AA,

provided a copy of .above referenced recording!to Dallas FBI. The
recording was made by Larry Wanslev. ManarHnnjDirector of Corporate
Security, AA, telephone number I I during an interview
with Nydia Gonzalez, AA, employee number: 072048, Southeastern .
Reservation Center. Raleigh, North Carolina, telephone number:T I
I J During the interview, Gonzalez plays an original recording
of a phone conversation between Ong, Flight #11, and the Reservation
Center, on September 11, 2001.
The recording played by Gonzalez appears to have been made

during the highjacking of AA Flight #11. During the recording, Ong
describes the assault on the crew and passengers. The recording ends
prior to the crash of the flight. Gonzalez states that she was on
REQ. #35-13 000000396

To: Criminal Investigative From: Dallas
Re: 265D-NY-280350, 09/12/2001
the phone with Ong for approximately five more minutes after the
recording ended.
Writer witnessed Divan make a recording of the recording
made by Wansley. Writer then obtained custody of this copy and
returned to Dallas FBI. Writer witnessed additional copies made by
Dallas FBI. The original copy, provided to writer by Divan, and the
copies made by Dallas FBI, are in the custody of Dallas ELSUR, EOT
Terri Tyler.
REQ. #35-13 000000397

Re: 265D-NY-280350, 09/12/2001
LEAD(s) :
Set Lead 1:
CRIMINAL INVESTIGATIVE
AT WASHINGTON. DC
Read and clear.
Set Lead 2:
NEW YORK
AT NEW YORK, NY
Read and clear.
Set Lead 3:
WASHINGTON FIELD
AT WASHINGTON. D.C,
Read and clear.
REQ. #35-13 000000398

FD-302(Rev. 10-6-95)
- 1- .
_..--""/'9/11 Personal Privacy

...--""" .' Date of transcription 09/12/2001
On September---!!', 2001, DAVID DIVAN, Corporate Security,

ai£lloes,..--<601 Highway 360,/Dallas, Texas, telephone number:
I I was contacted at his place of employment by a Special
agent ot the Federal Bureau of Investigation (FBI)/. Dallas Division
DIVAN provided one copy of a recording of a phone conversation between
an American Airlines (AA) Flight Attendant, Betty Ong, Flight #11, and
the AA Reservation Center, on September 11, 2001.
The recording was./ihade by Larry Wanslev. Man^p-inn Director of

Corporate Security, AA, telephone numberT f during an
interview with Nydia Gonzalez, AA, employee number: 072048,
Southeastern Reservation Center. Raleigh, North Carolina, telephone
number: \__^^ | During the telephonically recorded interview,
Gonzalez plays an original recording of a phone conversation between
Ong, Flight #11, and the Reservation Center, on September 11, 2001.
The recording played by Gonzalez appears to have been made

during the highjacking of AA Flight #11. During the recording, Ong
prior to the crash of the flight. Gonzalez states that she was on the
phone with Ong for approximately five more minutes after the recording
ended. '
DIVAN made a copy of the recording made by Wansley in the

presence of a Special Agent of the Federal Bureau of Investigation,
Dallas Division, and then provided the FBI with that copy. Additional
copies of the tape were made by Dallas FBI. The original copy,
provided to Dallas FBI, and the copies made by Dallas FBI, are in the
custody of Dallas FBI ELSUR.
,,••'9/11 Law Enforcement
Privacy
investigation on 09/11/2001 at Dallas, Texas
File* 2 6 5 D - N Y - 2 8 0 3 5 0 / Date dictated N/A
neither recommendat'ons nor conclusions of the FBI. It is the property of the FBI and is
US MS"
FD-302 (Rev. 10-6-95)
Date of transcription 09/12/2001
DL-336
Case #265D-NY-280350
This is a taped telephone conversation between Flight

Attendant BETTY ONG of AMERICAN AIRLINES and the AMERICAN AIRLINES
SOUTHEAST RESERVATION CENTER, WINSTON and VANESSA. She was on Flight
11 of AMERICAN AIRLINES. Today's date is September- 11, 2001.
/9/11 Law Enforcement Privacy
investigation on 09/11/2001 at Terry, North Carolina . (telephonically)

Fi* * 265D-NY-280350 / Date dictated 09/11/2001
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^1 /
by
ns neithcr recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned to vour fffffV'A nn
10 3 SODS'
FD-302a (Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG .On 0 9 / 1 1 / 2 0 0 1 .Page
LARRY .WANSLEY
(WANSLEY): Today's date is September 11, 2001. The time is
12:28 p.m., Central Time. I'm LARRY WANSLEY,
Managing Director, Corporate Security, American
Airlines, Dallas Headquarters, telephone number,
(817) 967-2140. I'm on the line with NYDIA GONZALEZ
who will relay a conversation and statement as to
what transpired this morning. NYDIA would you please
state your name and spell it, etc.
NYDIA GONZALEZ
(GONZALEZ): My name is NYDIA GONZALEZ, N-Y-D-I-A, GONZALEZ,
G-0-N-Z-A-L-E-Z. I'm calling number 072048.
WANSLEY: And NYDIA, you are at the RALEIGH RESERVATION CENTER.

Is that correct?
GONZALEZ: I'm at the SOUTHEAST RESERVATION CENTER in Terry,

North Carolina.
WANSLEY: And your telephone number is?
GONZALEZ: Area code (919) 460-4187.
WANSLEY: Okay, and uh, would you relate the incident as it

occurred this morning?
GONZALEZ: I'm the Operations Specialist on duty at the time and

I would say at approximately 8:20, one of our
employees received a phone call from, from a flight
attendant on one of our flights. She answered the
call through our International Resolution Desk who in
turn hit the emergency button and at that time I
started listening on a call. The flight attendant's
name was BETTY ONG and she was relaying to us what
was happening on the aircraft. Letting us know about
uh two gentlemen who had gotten into the cockpit and
how two of the flight attendants had been stabbed.
WANSLEY: Okay NYDIA, uh it is my understanding that that

conversation is recorded. Is that correct?
GONZALEZ: I have it recorded and do you want it?
WANSLEY: Yes, if you will proceed and play it.
REQ. #35-13 000000401

FD-302a (Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG , On 0 9 / 1 1 / 2 0 0 1 , Page
GONZALEZ: I'm gonna try to play it now, I don't

FLIGHT ATTENDANT
(BETTY ONG): (UI) This is ah ONG. We can't breathe (UI) . He's
got mace or something.
WINSTON: Can you describe the person that you said went into
the flight deck or (UI)?
ONG: I'm, I'm sitting in the back coming back from
business. Can you hold on for one second, he's
coming back?
Unintelligible noise in background.
ONG: On, on number one. He stood upstairs (UI). Ah,
nobody knows what he's going to do. (UI) Ah, I'm
(UI) is his (UI) right now. (UI) Ah, we can't get
to the cockpit, the door won't open. Hello?
WINSTON: Can you (UI) information relative to ah, you know,
force, force that. Uhm, at this point? What
operation, what flight are we talking about, Flight
12?
ONG: Right now? Okay. We're on Flight 11 right now.
Flight 11.
WINSTON: Flight 11, okay.
ONG: (UI) we are working on
WINSTON: Yeah.
ONG: One of the flight attendants (UI) has been stabbed.
VANESSA: Can anybody get up to the cockpit? Can anybody get
up to the cockpit?
ONG: We can't even get a manager to the cockpit. We don't
know what's going on up there.
WINSTON: (UI) keep the door closed and
ONG: Okay.
REQ. #35-13 000000402

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG , On 0 9 / 1 1 / 2 0 0 1 , Page
WINSTON: (UI) Did you seen the girl who got stabbed?
ONG: I think the guys are up there. They might have gone,
they are on their way up there or, or something.
Nobody can call the cockpit to see if we can get
inside. Hey, is anybody still there?
WINSTON: Yes, I'm still here.
ONG: Okay, I'm staying on the line as well.
WINSTON: Okay.
VANESSA: (UI), who is calling reservations? Is it a flight
attendant, or who? (UI)
WINSTON; We need for (UI) call.
ONG: I'm number three. I'm number three on this flight.
(UI) on this flight and (UI) Flight 11 (UI). Have
you guys called anyone else? You know, ah somebody's
calling medical and we can't get them.
UNIDENTIFIED MALE
(UM) : (UI) Is anybody there? Is anybody there?
WINSTON: What, what seat are you in? What seat are you in?
ONG: We've just left Boston and we're up in the air.
We're suppose to go to LA and (UI).
WINSTON: But what seat? What's the number of your seat?
ONG: Okay. I'm in the jump seat right now. 3R
WINSTON: Okay, are you the flight attendant? I'm sorry, did
you say you're the flight attendant?
ONG: Hello?
WINSTON: Hello, what is your name?
ONG: Uhm, you'll have to speak up. I can't hear you.
WINSTON: What is your name?
REQ. #35-13 000000403

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY QNG , On 0 9 / 1 1 / 2 0 0 1 , Page
ONG: Okay, my name is BETTY ONG. I'm number three on

Flight 11.
WINSTON: Okay.
ONG: The cockpit is not answering their calls and there's

somebody back in business class and there, we can't
breathe in business class. Somebody's got mace or
something.
WINSTON: Can you describe the person that you said, someone is
flying business class?
ONG: I'm, I'm sitting in the back, he's coming back from
business. If you can hold on for one second, he's
coming back.
Unintelligible in background.
ONG: Our, our number one who (UI) stabbed. Or, something
stabbed. Ah, nobody knows who stabbed who and we
can't even get up to business class because nobody
can breathe. Our number one in (UI) stabbed right
now. In number five. The first class passenger
that, ah first ah class galley flight attendant and
our passenger is stabbed. We can't get to the
cockpit, the door won't open. Hello?
WINSTON: Yeah, we're getting all the information. We're also,
you know, of course, recording this. Uhm, at this
point?
VANESSA: This is operations. What flight number are we

talking about?
WINSTON: Flight 12.
VANESSA: Flight 12, okay.
ONG: Okay, we are Flight 11 right now. This is Flight 11.
WINSTON: This is Flight 11, okay.
ONG: Boston to Los Angeles.
REQ. #35-13 000000404

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG , On 0 9 / 1 1 / 2 0 0 1 ,Page
WINSTON: Yeah.
ONG: And the one that has been stabbed and our flight
attendant has been stabbed.
VANESSA: Can anybody get up to the cockpit? Can anybody get
up to the cockpit?
ONG: We can't even get into the cockpit. We don't know
who's up there.
WINSTON: (UI) keep the door closed and
ONG: I'm sorry?
WINSTON: Can they not see the girls get upset?
ONG: I think the guys are up there. They might have gone
or they are on their way up there or, or something.
Somebody can call the cockpit. We can't even get
inside. Is anybody still there?
WINSTON: Yes, we're still here.
ONG: Okay, I'll stay on the line as well.
WINSTON: Okay.
VANESSA: (UI) who is calling reservations? Is it a flight
attendant or who?
WINSTON: I believe her name is BETTY ONG.
VANESSA: BETTY.
ONG: I'm number three, I'm number three on this flight.
(UI) on this flight.
WINSTON: Yeah.
ONG: I'm Flight 11.
VANESSA: From where to where? Have you guys called anyone
else?
REQ. #35-13 000000405

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG , On 09/11/2001 , Page
ONG: No, we're just calling medical and we can't get

Recording concluded.
GONZALEZ: That's as far as it goes.
WANSLEY: Okay. The conversation lasted another five or ten
minutes but that's all the recording we have?
GONZALEZ: Right.
WANSLEY: Okay.
GONZALEZ: Communications is checking into it to find out why
cause the emergency button was on the whole time.
WANSLEY: Okay, okay, as you recall, what was the ah, the
balance of the conversation? Can you?
GONZALEZ: We were trying to determine uh, at that point I was
on the phone with CRAIG, to determine whether there
had been an fatalities or what if they had any
description of, or if there had been any PA
announcements made from the ah, from the pilots. If
they had gotten any word from anyone like that.
WANSLEY: I see, and, and you didn't, you didn't have anymore
follow-up uh as to those questions?
GONZALEZ No, no she just repeated the same, she uh gave us the
condition of the number one flight attendant at one
point. She became conscious, they were giving her
oxygen, and ah then she told us that one of their
passengers, DANIEL LORD, I think the name was, uh,
they believed him to be fatally stabbed.
WANSLEY: Okay.
GONZALEZ He was one of our passengers in first class.
WANSLEY: Okay.
GONZALEZ And then she started telling us about how erratically
the flight was going, descending really fast and
sideways.
REQ. #35-13 000000406

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG .On 09/11/2001 .Page 8.
WANSLEY: Okay, and she was at the rear of the plane on the
jump seat. Is that right?
GONZALEZ: And she told us how the first class passengers had
been brought back to coach.
WANSLEY: Uh, anything else that you recall?
GONZALEZ: Uh, basically that was it.
WANSLEY: Okay, so uh, at, at the end of that conversation did
she say anything about uhm, where we're going in or
did it just
GONZALEZ: No, no.
WANSLEY: Stop.
GONZALEZ: No, at that point she was just saying, "Oh, my God,
the flight, it's going down, it's going down."
WANSLEY: Okay, those were her last comments?
GONZALEZ: Basically, "We're, we're going down." Yeah, and she

did ask for us to pray for her.
WANSLEY: Okay. Did, ah, I assume that she was on a cell phone
is that right?
GONZALEZ: Uh, I, I don't know. We didn't determine that.
WANSLEY: Okay, I, I wanted to clarify that if you had that
information.
GONZALEZ: With WINSTON and ah VANESSA to see if they recall.
WANSLEY: Okay. Well, NYDIA. I think that uh, that'll
conclude what we need to do at this particular point
if you can, if you can fax those two statements to
me.
GONZALEZ: I will.
END OF TAPE,
REQ. #35-13 000000407

FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of BETTY ONG .On 09/11/2001 .Page -S-
REQ. #35-13 000000408

. , (Rev. 08-2S-2000)
FEDERAL. BUREAU OF INVESTIGATION
'..Precedence: IMMEDIATE Date: 09/12/2001

To: Criminal Investigative Attn: SIOC;
\'\C
\\Charlotte Raleigh-Durham RA
\w York
.Washington Field
From: ',Dal las

\2
. Contact:
Approved By:
Drafted By:
Case' ID #: 265D-NY-280350 (Pending)
Title: PENTBOMB;
TWIN TOWERS BOMBING;
MULTISTAT BOMBING;
AOf
Synopsis: To set lead regarding American Airlines Flight #11

recording.
Details: American Airlines (AA) has provided a copy of a recording

to Dallas FBI. The recording was made by Larry Wanslev. Managing
Director of Corporate Security, AA, telephone number | |
during a telephonic interview with Lydia Gonzalez, AA, employee
number: 072048, Southeastern Reservation Center. Raleigh, North
Carolina, telephone number: | | During the interview-,
Gonzalez plays an original recording of a .phone conversation between
an AA Flight Attendant, Betty Ong, Flight/#11, a.n'd the Reservation
Center, on September 11, 2001. Due to the nature of the telephonic
recording by Wansley, the quality is poo*. Fo,r this reason, lead' is
being set to obtain the original recording and interview Gonzalez.
The recording played by Gonzalez appears to have been made •
during the highjacking of AA Flight #11,. During the recording, Ong
prior to the crash of the flight. Gonzalez states that she was on
the phone with Ong for approximately five more minutes after the
recording ended.
REQ. #35-13 1)L £1 \ 000000409

Re: 265D-NY-280350, 09/12/2001
LEAD(s) :
Set Lead 1:
CRIMINAL INVESTIGATIVE
AT WASHINGTON. DC
Read and clear.
Set Lead 2:
CHARLOTTE
AT RALEIGH. NC
Contact and interview Lydia Gonzalez, AA, employee number:

072048, Southeastern Reservation Center, Raleigh, North Carolina,
telephone number: (919) 460-4187, and obtain original recording of
the phone conversation between an AA Flight Attendant, Betty Ong,
Flight #11, and the Reservation Center, on September 11, 2001.
Set Lead 3:
NEW YORK
AT NEW YORK. NY
Read and clear.
Set Lead 4:
WASHINGTON FIELD
AT WASHINGTON, D.C.
Read and clear.
REQ. #35-13 000000410

'9/11 Law Enforcement
Privacy
265D-NY-280350
SAL:sal
On September 12, , 2 0 0 1 at approximately 1:00 ''p.m. . the

ow-inn H nT/Act- i nai- -i rm wa'c conducted by Special Agents!
and I T '-
Daniel Dominick Mever. date! of birth I
\r s was
provided the identity of the interviewing agents and the purpose of
7
the interview, Meyer provided the following information:
Jeffrey Mladenik taught classes and study groups at the

Christ Church of Oak Brook and worked approximately 10 hours per
week. Meyers last contact with Mladenik was September 8, 2001 for
lunch.
Mladenik e-mailed Sherry Adams and John Quindohofer on

Monday night, September 10. 2001. Mladenik left a voice mail at his
office prior to getting on the plane on Tuesday. Meyers described
Mladnenik as one in a million and would have been helping everyone on
the plane. Meyers introduced interviewing agents to Sherry Adams and
John Quindohofer.
John Quindohofer, Pastor of Discipleship, Christ Church

lof Oak Brook, date of bjrfc1?.? „ ; „ I
I /was Mladenik''s immediate supervisor. Quindohofer did
not receive any e-mails or telephone calls from Mladenik.
Quindohofer introduced agents to Sherry Adams and Sandra Lagestee.
Sherrv Adams, dat1? nf K-S->-I-H I
f~™^"*•—a*—J^-____mtmmmmi-ig/11 Personal Privacy
was a co-worker of Mladenik's. Mladenik e-mailed Adams on Monday

evening at approximately 9:33 p.m. The e-mail was regarding a
workshop which was planned for the weekend. Adams advised agents
that Mladenik e-mailed team leaders Jeff Sidler and Bill Cirignani on
Monday evening. The e-mails were in regards to books that were going
to be used in their ministry.
257sal01.ins
Lead control # 154
REQ. #35-13 lfj 34^7 000000411

FD-302 (Rev. 10-6-95) 9/11 Personal Privacy
Date of transcription 0 9 / 1 3 / 2 001
FRANCA VIRGILI, date of birth |
Jwas interviewed
telephonically at her place of employment, SHIANE GROUP, Los
Angeles, California. Also present for the interview via spe'-aker
phone was KIM MACALISTER. date of birth |
J After being advised of the

identity of the interviewing agent and the purpose of the
interview, VIRGILI and MACALISTER provided the following
information:
SHIANE GROUP is a consulting firm hired by other
companies to look for senior executives. CAHNERS hired SHIANE
GROUP to look for a CEO for a small company, ELOGIC, bought out
by CAHNERS. JEFFREY MLADENIK was temporarily acting as CEO for
ELOGIC, an internet company based in California,' until SHIANE
found candidates for the position. MLADENIK was enroute to Los
Angeles in order to interview several candidates. VIRGILI and
MACALISTER are both consultants for SHIANE GROUP and were
working as consultants for CAHNERS.
MACALISTER and VIRGILI advised the interviewing agent
MLADENIK left a voicemail message on their joint voice mail
system on the morning of 09/11/2001. The message was left at
approximately 7:07 a.m. East Coast time. MLADENIK advised he
was getting ready to board a plane in Boston and would arrive in
LA around noon that day. VIRGILI will attempt to get a copy of
the voice mail message and provide that to the FBI. Both
MACALISTER and VIRGILI noticed nothing unusual in the message.
9/11 Law Enforcement

Privacy
investigation on 09/12/2001 »t Chicago, Illinois (telephonically}

Fiie\ 265D-NY-280350 (Lead Control #154) Date dictated 09/13/2001
by I i
documecucoiuauis neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302 (Rev. 10-6-95) . ..
Date of transcription 0 9 /13 / 2 0 0 1
TAD SMITH, date of birth |
J was interviewed telephonically.

After being advised of the identity of the interviewing agent
and the purpose of the interview, SMITH provided the following
information:
SMITH, who is a co-worker of JEFFREY MLADENIK out of
the New York Division of CAHNERS, was contacted by MLADENIK on
the morning of 09/11/2001. MLADENIK left SMITH a voice mail
message on his business telephone line. SMITH did not save the
message, nor could he recall what time the message was left.
However, SMITH advised the interviewing agents the message
stated MLADENIK had met with a customer in Boston and the
meeting went well. MLADENIK further advised SMITH he would be
in LA sometime around noon that day. SMITH believes MLADENIK
had not boarded the airplane at the time of the call based on
the background noises on the message. SMITH had deleted the
message, however, he is in the process of attempting to locate a
copy of the tape and will forward the copy to the FBI.
In addition, SMITH advised MLADENIK had left another
voice mail message for FRANCA VIRGILI, a business associate in
the Los Angeles area. SMITH provided the telephone number for
VIRGILI.
investigation on 09/12/2001 at Chicago, Illinois {telephonically)

File* 265D-NY-280350 (Lead Control 154} Date dictated 09/13/2001
by
JIhis document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned ft AWrfifWyj •* Q
•
/9/11 P e r s o n a l Privacy
FD-302(Rcv. 10-6-95) .
Dale of transcription \3 / 2 0 0 1
T rrpp.Tgrp.rial;.**of birth I \s interviewed at his place of bus
J. After being advised of the identity ot the

interviewing agents and the purpose of the interview, GREISCH
provided the following information: \-
GREISCH advised the interviewing agents JEFFREY

MLADENIK worked with CAHNERS BUSINESS INFORMATION for
approximately four years./ Recently MLADENIK was promoted
temporarily to CEO for the company and had to tra'yel
occasionally. CAHNERS is the largest trading publishing
company, the publisher .of approximately 120 magazines. MLADENIK
was traveling to Los Angeles in order to conduct several
interviews. / • \E MLADENIK contacted GREISCH on
hearing about the planes crashing into the World Trade Center.
SUZANNE wanted GREISCH to find out if MLADENIK had Checked out
of his hotel in Boston and what time he was scheduled to depart
Boston. GREISCH confirmed MLADENIK had checked out Of the HYATT
HARBORSIDE HOTEL/in Boston (617-568-1234) at approximately 6:10
a.m. and he was scheduled to depart Boston on a 7:00 a.m.
flight. / . \H informed the interviewing
he spoke with' MLADENIK was on the evening of 09/10/200il at

approximately 5:00 p.m. MLADENIK did not contact GREISCH the
morning of 09/11/2001, however, MLADENIK did contact ah.other co-
worker, TAD SMITH, the morning before he departed. GflEISCH
provided the agents with the telephone number for SMITH.
I \1 Law Enforcement
Privacy
investigation on 09/12/2001 at Des Plaines, Illinois

File* ? 6 5 n - K Y - ? R f ) 3 5 n fT.pad fnnl-rnl fllflih Date dictated 09/13/2001
by
s doflrtJigiLcfrtjains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
FD-302(Rev. 10-6-95) 19/11 P e r s o n a l P r i v a c y
FEDERAL BUREAU ;OF INVESTIGATION
SUZANNF. S. MT'.ADffNITfr ftiate '';o6,, birth.'j

.
' :
I Wa;'S:: i n t e r v i a w a d at" Kqi".
J 'Also, present
during the interview
t weê? SCOTT iMT.AnEMTV
date of h i r t - h l / / M '• \
/ / I I I KIM MLADEÎK (victim's'-..
' ' '
ran T
; j an v c t m ' s children
KELLY, date of birth I I I JOSH, date of birth 1 I
DAN, date of /birth I I and GRACE, date of
t After being advised of the identity of the
interviewing agents and the purpose of the interview, MLADENIK
JEFFREY MLADENIK, date of birth 06/21/1958, social

security number 347-50-0710, flew from Chicago to Boston on
09/10/2001. JEFFREY was flying to Boston for business. JEFFREY
was the temporary CEO of CAHNERS GLOBAL ELECTRONICS GROUP, a
trading publishing company. On 09/11/2001, JEFFREY boarded
American Airlines flight number 11, intended for Los Angeles.
The flight was due to depart Boston at 7:00 a.m. JEFFREY
intended to travel to Los Angeles to conduct several interviews
and other business. JEFFREY planned to return to Chicago on
09/13-14/2001. JEFFREY contacted SUZANNE on the evening of
09/10/2001. SUZANNE advised the interviewing agents JEFFREY
always carried his cellular telephone with him. SUZANNE was
surprised he did not call her on the morning of 09/11/2001.
However, SUZANNE believed because it was such an early flight
JEFFREY was boarding, he would not want to wake up his family.
Once SUZANNE was notified of the crash at the World
Trade Center, she contacted JEFFREY'S place of business in order
to identify what flight he was on. Co-worker JEFFREY T. GREISCH
was able to confirm MLADENIK was booked for American Airlines
flight number 11. SUZANNE then contacted American Airlines in
an attempt to confirm whether JEFFREY had boarded that flight.
...•••''9/11 Law Enforcement

..•••'' Privacy
investigation on 09/12/2001 at Hinsdale, Illinois
(Lead Control #154)
File* 2 6 5 D - N Y - 2 8 0 3 5 0 • .- Date dictated 09/13/2001
by
I
R&3.docff!59-cT3ins neilner recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a(Rev. 10-6-95)
265D-NY-280350, 266A-WF-222811, 265D-HQ-1348101
Continuation of FD-302 of Suzanne M l a d e n i k , On 0 9 / 1 2 / 2 0 0 1 , Page
Several hours later American Airlines was able to confirm

JEFFREY did board flight number 11.
Apparently JEFFREY left a voice mail message for TAD
SMITH, the technical boss for ELOGIC (a small business bought
out by CAHNERS). SUZANNE believed the message was left before
JEFFREY boarded the flight. SUZANNE was unaware of what the
message was in regards to. SUZANNE is unaware of any other
messages JEFFREY may have left.
According to SUZANNE, JEFFREY planned to take a shuttle
to the airport from his hotel (hotel in Boston unknown at this
time). It is believed JEFFREY was traveling with ANDREW GREEN,
a fellow co-worker believed to be from the Los Angeles area.
JEFFREY had the following personal items with him: a
double laptop, a Blackberry handheld computer, an AT&T cellular
telephone, and a garment bag. In addition, JEFFREY wore a plain
silver wedding ring, a gold crucifix necklace, a watch (unknown
description), and a Wheaton college ring with a blue stone
(engraved on the inside with JM).
JEFFREY drove himself to 0'Hare airport on 09/10/2001.
The vehicle, a black Explorer truck, unknown license plates, "No1
Boundaries" written on the windows, is believed to be parked
outside of American Airlines.
REQ. #35-13 000000416

9/13/01
SHERRI A. WILLIAMS, CHARLES E. WILLIAMS, • and JANICE G.

WILLIAMS were interviewed at the LOGAN INTERNATIONAL AIRPORT HILTON
HOTEL. Also present was CORY GAUDIOSO the younger brother of CANDACE
LEE WILLIAMS, a passenger on AMERICAN AIRLINES Flight 11.x.The noted
individuals were advised of the identity of the interviewing Agent,
the purpose of the interview and of Trooper EDWARD L. FORSTER Who
participated in the interview. SHERRI A. WILLIAMS advised that she
is the mother of CANDACE LEE WILLIAMS a passenger on AMERICAN
AIRLINES Flight 11. She provided her current address as [ f
CHARLES E. WILLIAMS identified himself as a grandfather of CANDACE

LEE WILLIAMS. JANICE G. WILLIAMS identified herself as the
grandmother of CANDACE LEE WILLIAMS. CHARLES E. WILLIAMS provided
his and JANICE WILLIAMS address as I /
I i
SHERRI A. WILLIAMS advised that her daughter CANDACE LEE
WILLIAMS is a student at NORTHEASTERN UNIVERSITY in Boston,
Massachusetts. CHARLES E. WILLIAMS advised that he last spoke to his
granddaughter at 5:00 a.m. on September 11, 2001. CANDACE advised
him that she had a friend taking her to the airport. MR. WILLIAMS
did not know the identity of the friend.
SHERRI A. WILLIAMS advised that CANDACE LEE WILLIAMS had

recently moved. JANICE G. WILLIAMS provided her granddaughter's
address as 10 Harbor Point Boulevard, Apartment 401, Dorchester,
Massachusetts 02125, telephone number 617-288-5185.
Both SHERRI A. WILLIAMS and JANICE G. WILLIAMS advised

that they did not have any contact with CANDACE LEE WILLIAMS on the
morning of her flight on September 11, 2001. They all advised that
she was not traveling with anyone. SHERRI A. WILLIAMS advised that
her daughter has a large canvas bag and a large black bag on rollers
which she may have used for luggage but she was unaware which luggage
she took.. She described her daughter as 5'6" tall, slender, with
blonde shoulder length hair and blue eyes. She advised her date of
9/12/01 Boston, Massachusetts
265D-NY-280350 9/12/01
SAl 9/11 Law Enforcement Privacy
REQ. #35-13 ,U|t/ 000000417

265D-NY-280350
CHARLES, JANICE, SHERRI WILLIAMS 9/12/01 2
birth is March 5, 1981. She advised that her daughter has a faint
vertical scar down the middle of her forehead and that she has a ring
in her naval. She advised that her daughter was going to meet her
friend ERIN in Hollywood for a five day break before returning to
school at NORTHEASTERN UNIVERSITY.
CHARLES E. WILLIAMS advised that CANDACE had recently

completed an internship on June 8, 2001 with MERRILL LYNCH COMPANY
which was located on the fourteenth floor of the WORLD TRADE CENTER
in New York City.
SHERRI A. WILLIAMS advised that her daughter's dentist is

LOUIS MANDINO in New Fairfield, Connecticut.
REQ. #35-13 000000418

/9/11 Personal Privacy
FD-302(Rev. 10-6-95) , ,
Date of irinscripiion 09/13/2001
On September 12./2QQ1. Ms. PAMELA 0. WAITE. date of birth.

i provided tne
following information concerning Ms. MYRA ARONSON, victim, AMERICAN
AIRLINES, Flight Number 11.
Ms. WAI TE, advised that she was best friends with Ms. ARONSON
(victim). Ms. WAITE advised that she talked with Ms. ARONSON (victim)
via cellular telephone at approximately 0740 hours, September 11, 2001,
just prior to the aircraft's departure. Ms. WAITE further, advised that
the conversatiph was routine in nature. Specifically, Ms . \ARONSON
(victim) did not mention anything that would have been out of the
ordinary concerning her flight. Ms. ARONSON (victim) initiated the
telephone call from her cellular phone, telephone number (617) 256-
7517, and called Ms. WAITE at her residence, telephone number
Ms. WAITE advised that Ms. ARONSON (victim) was traveling to

Palm Springs, California for a business trip via Los Angeles,
California Airport. A friend of Ms. ARONSON, GRAHAM (Last Name Unknown
(LNU), was traveling on UNITED AIRLINES, Flight 175, destination Palm
Springs, California via Los Angeles, California Airport. Ms. ARONSON
(victim) and GRAHAM (LNU) were going to rent a vehicle at Los Angeles,
California Airport and drive to Palm Springs, California.
Ms. WAITE further advised that GRAHAM (LNU) was a citizen of
the United Kingdom and was working in the United States on a "green
card." GRAHAM (LNU) usually traveled in First Class and would be
traveling with his friend TIM (LNU) who would also be in First Class.
GRAHAM (LNU) worked for COMPU-WARE COMPANY in Cambridge, Massachusetts,
(617) 498-4000.
Ms. WAITE stated that Ms. ARONSON (victim) would have left
her personally owned vehicle at her place of employment, COMPU-WARE,
Mount Auburn Street, Cambridge, Massachusetts. Ms. ARONSON (victim)
drove a four-door navy blue Saab and had taken a taxicab to LOGAN
INTERNATIONAL AIRPORT (LIA) , East Boston, Massachusetts. Ms. ARONSON
(victim) was traveling alone. Ms. WAITE further advised that Ms.
....-•-""' 9/11 Law Enforcement

...-•-•"' Privacy
investigation on 09/12/2001 at East ...Boston, Massachusetts
File* 2 6 5 D - N Y - 2 B Q 3 5 Q ...,•"" Date dictated 09/13/2001
by TT"! FRANK J . MATTEWS, MSP JN/lms
ft documsni cpjtwns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned TA J-OK PfffttA 1 o
u\-»i
FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of PAMELA 0. WAITS , On 0 9 / 1 2 / 2 0 0 1 , Page -2-
ARONSON (victim) resided at 48 Russell Street, Charlestown,

Massachusetts, and that Ms. ARONSON (victim) lived alone.
Ms. WAITE stated that Ms. ARONSON ? S luggage would most likely
be black and that most of Ms. ARONSON'S (victim) clothing would be
black. Ms. ARONSON (victim) would most likely have a pair of sneakers
and a bathing suit in her luggage. Ms. WAITE further advised that Ms.
ARONSON (victim) may have had her computer with her.
Ms. WAITE advised that Ms. ARONSON'S (victim) dentist was Dr.
RICHARD PRICE, Newton, Massachusetts, and that Ms. ARONSON (victim)
recently had dental work.
Ms. WAITE stated that Ms. ARONSON (victim) had a "temporary"
tattoo on her upper left arm. Ms. WAITE stated that this "temporary"
tattoo may be smudged. Ms. WAITE further described the victim as being
very thin (size 2), approximately 5'4" tall, dark short hair, dark
eyes, good physical condition, and very tanned.
Ms. WAITE advised that Ms. ARONSON (victim) usually wore a
watch, a ring with a swirl on it coral in color,. and a bracelet which
was dark green in color.
REQ. #35-13 000000420

I . 9/13/01
JEANNINE DALY, sister of September 11, 2001 Flight 11

AMERICAN AIRLINES passenger CHRISTINE BARBUTO was interviewed at the
HILTON HOTEL, LOGAN AIRPORT, Eastj Boston, Massachusetts. Also
assisting with the interview was 'Massachusetts State Trooper ROBERT
L. MANNING. \Y advised that her sister was flying with seven co
workers employed at TJX, Framingham, Massachusetts, from Boston to

Los Angeles on business. ;
DALY advised that her siister normally took a car service

from her apartment in Brookline, Massachusetts to the Airport, and
that this was paid for by her company TJX.
DALY provided the following background information-.:
DALY's Address:
DALY'S Phone:
BARBUTO's Address: 219 Harvard Street

Apartment 18
Brookline, Massachusetts
BARBUTO's Phone: 617-232-6954
Scars or Marks: None
Dentist: In Bedford, Massachusetts,

Unknown.
Jewelry:
9/12/01 East Boston,;Massachusetts

265D-NY-280350 / 9/13/01
SA- I 9/11 First Responder/Family Privacy
REQ. #35-13
HIM i 000000421
265D-NY-280350
JEANNINE DALY 9/12/01
Luggage: Black roll-on bag which she

checked at ticket counter
1 carry-on bag
DALY advised that she received information from someone at

TJX that her sister CHRISTINE had called a secretary CAROL at TJX at
8:30 am, September 11, 2001, and asked CAROL to change her hotel
accommodations in California.
DALY provided her sister's cell phone number as 508-932-

6238. She stated that she was told that the message did not indicate
that her sister was under any duress, or was excited in any way.
DALY advised that she knows Boston Federal Bureau of

Investigation Victim Witness Coordinator SUSAN DURKIN. She stated
that she did not need to be contacted regarding updates as to the
investigation as any questions could be answered by SUSAN DURKIN.
REQ. #35-13 000000422

FD-302(Rcv. 10-6-95)
V. BLAKE ALLISON, III was interviewed at the Logan Airport

Hilton Hotel. Also present for the interview was Trooper EDWARD L.
FORSTER, Massachusetts State Police. MR. ALLISON was advised of the
identity of the interviewing Agent, Trooper FORSTER, and the purpose of
•the interview. He provided the following information.
MR. ALLISON is the husband of ANNA S.W. ALLISON, who was a

passenger on American Airlines Flight 11 on September 11, 2001. He
.advised that MS. ALLISON had a date of birth of 09/30/52. He advised
that she was 5'4" tall with reddish brown hair, brown eyes, freckles and
was approximately 150 pounds. He advised that she did not have any
distinguishing marks. He advised that on September 11, 2001, he drove
his wife to the airport and parked in Terminal parking lot C because
Terminal B's parking lot was full. They walked to Terminal B and
checked in at approximately 6:45 a.m. They went to the end of the upper
deck of Terminal B and sat together while his wife had a cigarette. He
left the airport at approximately 7:00 a.m. He advised that at 7:45
a.m. she called him on her cell phone from the American Airlines Flight.
He advised that she called to wish him well about a business related
event at the Boston Harbor Hotel. He advised that she spoke briefly
because a flight attendant told her to conclude the call. He advised
that this was before the airplane took off. He believes that she was
seated in Row 31 in the middle section by herself.
He advised that she carried a single blue bag made of dark
blue canvas. He described it as an expandable bag with pouches. He
advised that she had a lime green identification tag and an American
Airlines Admiral Club tag on her bag. He advised that she also brought
a laptop computer and a handbag on the flight
He advised that his wife owns her own company and does
quality assurance and risk management for clients. Her main client is
Toyota. He advised that she travels approximately two times a month on
this flight American Airlines 11. He estimates that she has" traveled on
this flight since April of this year. He was not aware of any unusual
activity from his trip to the airport, from his wife's telephone call
from the airplane, or from her frequent flights utilizing American
Airlines Flight 11.
..-••''''9/11 Law Enforcement

_..--''' Privacy
Investigation on 09/12/01 at Boston, Massachusetts
File* 2 6 5 D - N Y - 2 8 0 3 5 0 ..--""' Date dictated 09/12/01
by I KCK/mmh
4s doqiiDqat_c«njains neither recommendations nor conclusions of the FBI. It is (he property of the FBI and is
FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of V. BLAKE ALLISON. Ill On 09/12/01
He advised that she was dressed in a black hip length double

breasted green shell and a blue suit with a close fitting skirt. He
advised that she was wearing a red short sleeve blouse with white polka
dots and wore black loafers with tassles and nylons. He advised that
she wore jewelry including an engagement ring which is a zircon
surrounded by small diamonds. He advised that one diamond is missing
from the setting. She also wore a wedding band. She also wore a
replica of his watch which is a Seiko with a brown leather strap and a
half moon face.
He advised that she was not traveling with anyone.
He advised that her dentist is DR. JAMES HIRSHBERG of

HIRSHBERG DENTAL at Post Office Scmare. RnRtr>nJ_l^ta-S-aa-£iiLLS£±±-s. He
advised that | I He
advised, if/rreeTtea, | 1
/ MR. ALLISON provided his current address as I
9/11 First
Responder/Family
Privacy
REQ. #35-13 000000424

FD-302(Rev. 10-6-95)
- 1-
LAUREN ROSENZWEIG, date of birth |

J was interviewed in the Hilton Hotel at Logan

Airport. Also present during the interview was Trooper PI DOWNSBROUGH,
Massachusetts 'State Police (MSP). ROSENZWEIG was advised of the
identity of the interviewing agents and the nature of the inquiry.
Thereafter, ROSENZWEIG provided the following information voluntarily:
ROSENZWEIG was married to PHILIPH M. ROSENZWEIG, a passenger
on AMERICAN AIRLINES flight number 11 (AA #11). PHILIPH was an
executive for SUN MICROSYSTEMS, a computer firm, and was traveling to
California on business.
LIMO 18, a limo service located in Woburn, MA, picked up
PHILIPH at approximately 6:00 a.m. on September 11, 2001.
PHIL traveled with a black roller-board carry-on suitcase and
a laptop computer case.
9/11 First Responder/Family Privacy
PHILIPH's cell phone number was (508) 284-9273, the carrier

either being Sprint or Cellular'One. ROSENZWEIG's answering machine
recorded an unintelligible phone call between 8:44 a.m. and 9:00 a.m.
on September 11, 2001. ROSENZWEIG believes PHILIPH might have
attempted to call her.
investigation on 09/12/2001 at Boston, /Massachusetts

File* 2 6 5 D - N Y - 2 8 0 3 5 0 / Date dictated 09/15/2001
by
R]fjm docirapEj iopraps neither recommendations nor conclusions of the FBI. It is the property of the FB! and is loaned
9/21/01
JON ROTENBERG,I
J was advised of the identity of the

interviewing agent and the purpose of the interview. Also present
was Massachusetts State Trooper RICHARD MAHONEY. JON ROTENBERG
JON ROTENBERG is the brother-in-law of'RICHARD BARRY ROSS,

a passenger on AMERICAN AIRLINES Flight number 11.\D BARRY
ROSS and his JULI (ROTENBERG'5 sister) have a residence at I
ROTENBERG advised that he had dinner with his\brother-in-

law on September 10, 2001, the evening before ROSS' flight to Los
Angeles. ROTENBERG stated ROSS drove himself to the LOGAN AIRPORT,
and parked his vehicle in central parking. ROSS arrived at the
airport at approximately 6:50 a.m. ROTENBERG advised ROSS had a
black briefcase and one carry-on with him.
ROTENBERG advised that his brother-in-law was born on

April 26, 1943. ROSS' Social Security Account Number (SSAN) is ,030-
30-5977. ROTENBERG described ROSS as a white male, approximately
5'10", 200 Ibs, with a pockmarked face. ROSS'S passport number is
101560944. ROTENBERG added that his brother-in-lawl
J R O S S was wearing a silk yellow shirt and khakis. ROSS'

Dentist, Doctor WELLS, practices in Boston, MA.
ROTENBERG advised that ROSS contacted his wife, JULI

shortly before the flight departed. ROTENBERG stated that JULI did
not feel there was anything unusual about the telephone call.
Neither ROTENBERG nor JULI received any telephone calls from RICHARD
ROSS once he boarded the aircraft.
9/12/01 Logan Airport, Boston, MA
265D-NY-280350 9/16/01
I "9/11 Law Enforcement Privacy
REQ. #35-13 ÔOC] 000000426

FD-302 {Rev. 10-6-95)
- I- ' ''--,.
Date of transcription 1 OV.,0 5 / 2 0 0 1
DAVID GORDENSTEIN.I
I twas
contacted regarding his wife, LISA FENN GORDENSTEIN, a T.J. Max
Assistant Vice President of Merchandising and passenger on American
Airline flight 11. GORDENSTEIN was advised of the agent's identity and
of the official nature of the interview.
Mr. GORDENSTEIN stated that his wife was driven by
Chauffeured Occasions limousine to Logan Airport. The driver arrived at
approximately 6:00 A.M. Due to the early morning hour, GORDENSTEIN
could not recall precisely what clothing LISA was wearing but added she
usually dressed causally while flying. LISA also had a purse and one
piece of rolling carry on luggage (not further described).
Mrs. GORDENSTEIN was wearing a Tiffany wire mesh silver ring,
a matching silver bracelet, and a silver bracelet with blue stones.
Mr. GORDENSTEIN will obtain copies of photographs from his jeweler and
provide these copies to the Federal Bureau of Investigation (FBI).
Mrs. GORDENSTEIN would have also had a Panasonic CD Walkman, Black
leather CD tote bag and possibly driving eye glasses. T.J.Max also
provided Mrs. GORDENSTEIN a NOKIA cellular telephone (508-932-9662)
which she had with her.
At approximately 7:15 A.M., prior to the take off of flight
11, LISA called DAVID to check on the children and remind him of the
various responsibilities he had while she was gone.
GORDENSTEIN advised he had two children ages 3 and 6 and that
he had a strong family support system to help him through these
difficult times.
GORDENSTEIN was in the process of collecting photographs and
personal items which would assist in any DNA analysis. He also advised
that he was aware that these items are to be provided directly to the
New York Medical Examiners office when they are needed. Mrs.
GORDENSTEIN's dentist was identified as Dr. Erwin Brilliant, 118
Meadowbrook Road, Newton, MA 02459, telephone 617-527-8184.
...•••""9/11 Law Enforcement

_..-•-"' Privacy
investigation on 9/12, 23, 10/2/a01Belmont .. •
File* 265A-NY-280350-302 ..,-""" Date dictated 10/05/01

by
Js domi««ni_e«nuins neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
FD-302a(Rev. 10-6-95)
265A-NY-280350-302
Continuation of FD-302 of David Gordenstein , On 9 / 2 3 , 10/2/OJPaee
Mrs. GORDENSTEIN did not have any implants or amputations but

did have surgery in which one or more ovaries was removed.
GORDENSTEIN could be reached at his place of business, ZEFF
PHOTO SUPPLY, 11 Brighton Street, Belmont, MA, 02478-4007, telephone
617-489-3311.
REQ. #35-13 000000428

To: Director's Office From: Charlotte
Re: 265D-NY-280350-CE, 09/13/2001
LEAD(s):
Set Lead 1:
DALLAS
AT DALLAS, TEXAS
Contact AA Headquarters in Dallas, Texas, in order to

obtain all reservations and passenger records for Flight 11 departing
Boston on 09/11/2001. Also inquire as to AA contact persons with
AT&T Digital. AT&T Digital operates the flight phones on AA
Airplanes. Set lead to appropriate office to obtain flight phone
information for Flight 11.
Set Lead 2:
DALLAS
AT DALLAS, TEXAS
Contact AA Manager, Cathy Berg, at AA Dallas, Texas,

Headquarters, telephone number 817/963-6006. Obtain frequent flyer
information on Flight 11 passengers Walee Alshehri and Wail Alshehri.
REQ. #35-13 000000437

FD-302 (Rev. 10-6-95)

-1 - ''''"-,
FEDERAL BUREAU OF INVESTIGATION .
RE: LEAD CONTROL NUMBERS: DL267 AND CE66
R&Y rnRMRT.T. srnTT. date of birth \s interviewed at his place of emplo
AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATIONS OFFICE, 500 Gregson

Drive, Gary, North Carolina, telephone number 919/460-4154. SCOTT
was advised of the official identity of the interviewing agent and
the nature of the interview. He then provided the following
information:
On September 11, 2001, SCOTT was the manager on duty at

the Information Center when he received a report of an emergency
telephone call which was being handled by a representative in the
International Department.
SCOTT was informed the call concerned a hijacking and went
to the station of VANESSA MINTER whom he replaced on the telephone
call. When SCOTT began listening to the call, Operations Specialist
NYDIA GONZALEZ was already on the line. GONZALEZ was handling the
dialogue with the individual who placed the call and SCOTT simply
listened.
SCOTT learned that the individual who placed the call was
a Flight Attendant named BETTY. BETTY further identified herself as
being Flight Attendant Number 3 on AA Flight 11. Flight Attendant
Number 3 was the AA designation for the attendant who serviced the
coach section of the plane and was typically stationed in the rear of
the aircraft. BETTY (LAST NAME UNKNOWN)(LNU) was questioned as to
whether there were any injuries. BETTY stated the individual who was
seated in 9B, further described as a Mr. LEWIN, appeared to be dead.
Flight Attendant Number 1 was stabbed and in serious condition.
Flight Attendant Number 1 had been placed on oxygen. Flight
Attendant Number 5 had also been stabbed, but was not described as
being in serious condition. SCOTT explained that Flight Attendant
Number 1 is the Head Flight Attendant and typically services the
First Class area of the plane. Flight Attendant Number 5 could be
responsible for working anywhere on the cabin.
investigation on 09/12/2001 at Gary, North Carolina
File* 265D-NY-280350-CE / Date dictated 09/12/2001
ains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of RAY CORNELL SCOTT , On 0 9 / 1 2 / 2 0 0 1 , Page
SCOTT listened as BETTY relayed that a passenger who was

seated in 10B was currently in the cockpit. This passenger's name was
provided and phonetically reported as SAMIR AL ASAQUAMI.
BETTY informed the First Class passengers had been moved

to the coach section but did not specify if this was done by the
flight crew or the hijackers. It appeared to SCOTT that BETTY (LNU)
was getting her information from another individual and relaying it
to the Reservations Office.
BETTY began explaining that the plane was rapidly

descending and that they were going down fast. Thereafter, the phone
call was disconnected. SCOTT looked at the clock which indicated the
time was approximately 8:43 A.M.
Throughout the conversation, Flight Attendant BETTY (LNU)

provided no indication of where the aircraft was headed or the
purpose of the hijacking attempt.
SCOTT estimated he listened to approximately ten minutes

of a conversation which was reported to be in excess of twenty (20)
minutes in length.
SCOTT overheard no reference to the total number of flight

attendants, the total number of hijackers, or how soon the event
occurred after takeoff.
SCOTT had no indication as to what was used to stab the

flight attendants.
REQ. #35-13 000000439

FD-302 (Rev. 10-6-95) \,
; FEDERAL BUREAU OF INVESTIGATION
:; '-., Date of transcription 09/13/2001

On 36Dtetnhflr 19. ?nm T.appv nau-rn YARBROUGH, white male,
date of birth I _____ _____ | Field Service Consultant. ROCKWELL
ELECTRONIC COMMERCE (RECK t-.filpnhnni. number! I provided SA
I iwith Agent Activity Reports for WINSTON SADLER,
/Agent ID Number 76184099, and VANESSA MINTER, Agent ID Number
75571705. These records reflect an incoming call received by
AMERICAN AIRLINES (AA) Southeastern Reservation Office (SERO) at
approximately 8:20 A.M., on September 11, 2001. This call received
was from Flight Attendant (FA) BETTY ONG, Flight 11, referencing her
plane in the process of being hijacked on September 11, 2001.
A copy of these Agent Activity Reports is attached and

made a part hereto. The original of these Agent Activity Reports
will.be placed in the 1A Section of this file.

Privacy
ntion on 09/12/2001 at Gary, North Carolina
FOe*\265D-NY-280350-CE Date dictated 09/13/2001
bx I 1
is neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
/"> .^* \n i
FD-302 (Rev. 10-6-95)
- 1-
Date of transcription 0 9./13/2001
RE: LEAD CONTROL NUMBERS DL267 AND CE 66
TROY WRKGntfT.SWORTH date of birth 1
/ lace of employment,
1
AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION r-irMTP.R fgp
Gregson Drive, Gary, North Carolina, telephone number! I
where he is employed as the Systems Analyst. After being .advised as
.to the identity of the interviewing agent and as to the nature of the
interview, WREGGELSWORTH provided the following information:
WREGGELSWORTH provided to the interviewing agent three CD
ROM recordings of a telephone call received at the SERO on September
11, 2001, at approximately 8:20 A.M., from a Flight Attendant (FA)
aboard Flight 11. The CD ROM recordings made by WREGGELSWORTH were
distinct. The first CD ROM recording of the telephone call was in
the WAV format as an exact duplicate of the WAV format as it exists
on the computer of AA at the SERO as produced by WREGGELSWORTH
himself. The second CD ROM contained a copy of the WAV format
recording and an exact duplicate of the original recording in its
original recorded format which is a ROCKWELL INDUSTRIES proprietary
software format. The third CD ROM is an exact duplicate of the
second CD ROM. The first two CD ROMS were placed into evidence with
the third CD ROM being placed in a 1A envelope as a work copy for
investigative purposes.
/9/11 Law Enforcement

Privacy
investigation on 09/12/2001 at Cary, North Carolina

by
k docjraB ôjiiwns neither recommendations nor conclusions of the FBI. It is the property of the F3I and is loaned
C'c- \MU
•' /9/11 Personal Privacy
FD-302 (Rev. 10-^-95)
TROY WREGGELSWORTH, date of birth\

/was interviewed at-his
place of employment, AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION
PRMTP.R snn Krezromr, nViTra Gary, North Carolina 27511, telephone
number^ I where he is employed as the Systems Analyst for
the facility. WREGGELSWORTH, after being advised as to the identity
of the interviewing agent, provided the following information:
WREGGELSWORTH stated the telephonic system utilized by the
AA SOUTHEASTERN RESERVATION CENTER otherwise known as SERO, was an
"ACD" switch that is produced by ROCKWELL INDUSTRIES and is known by
the generic name of "ROCKWELL SPECTRUM". WREGGELSWORTH stated that
ROCKWELL kept a full-time representative on premises who
WREGGELSWORTH identified as LARRY YARBROUGH.
WREGGELSWORTH explained that airline reservations for the

entire United States on behalf of AA is handled through one of seven
(7) locations. Those locations are as follows:
Hartford (designated as ERO)
Cincinnati (designated as CRO)

Dallas (designated as DTRO)
Fort Worth (designed as SRO)
Tucson (designated as SWRO)
Las Vegas (designated as LVRO)

Raleigh (designated as SERO)
WREGGELSWORTH stated he was aware that a flight attendant

(FA) on AA Flight 11 out of Boston placed a telephone call to the
Reservations Center at SERO on instant date, WREGGELSWORTH stated
File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E / Date dictated 09/12/2001
by ' I""
pfbu doqinjent janlains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of TROY WIEGGELSWORTH , On 09/11/2001 , Page .
that all incoming calls come into the telephone circuit and are routed
to the appropriate Customer Service Agent (CSA). WREGGELSWORTH stated
the system did employ a recording ability and that agents merely have
to push an emergency button which would record telephone calls for
approximately four minutes in total. WREGGELSWORTH stated after 4
minutes, the system automatically shut off the recording.
WREGGELSWORTH stated in instant matter, the telephone call from the FA
on AA Flight 11 had lasted much longer than four minutes and that only
the first four minutes of the telephone call had been captured by the
system. WREGGELSWORTH informed that the telephone system would not
erase the call in its main circuitry. WREGGELSWORTH and YARBROUGH made
an off-line duplicate of the telephone call to ensure that the file was
backed up. This file in its original format is in a ROCKWELL
proprietary software format and can only be listened to through that
format in its original state. WREGGELSWORTH copied the original
ROCKWELL recording, converting it to a WAV format. WREGGELSWORTH
stated he did this conversion to a WAV format so that he could e-mail a
copy of the recording to his corporate security in Dallas, Texas.
WREGGELSWORTH identified the individual in corporate security that he
e-mailed the WAV copy to as LARRY WANSLEY, the Managing Director of
Corporate Security. YARBROUGH routed original ACD call in the ROCKWELL
format to a stand-alone computer connected to the phone system so it
would be safe from any computer crashes. It is encoded in the exact
ROCKWELL format that it was received.
REQ. #35-13 000000443

.' /9/11 P e r s o n a l Privacy
FD-302 (Rev. 10-6-95)
- 1- /
RE: LEAD CONTROL NUMBERS: DL267; CE66; AND CE233
NYDIA E. GONZALEZ. Hispanic female, born \ was interviewed at her place of
employment, American Airlines (/AA) Southeastern Reservation

Center (SERO), 5 no Rrensnn nrjt"»; Gary, North Carolina 27511,
telephone number | I After being advised of the
identity of the interviewing Agent and the nature of the
"interview, GONZALEZ provided the following information:
GONZALEZ is a Reservation Operations Specialist for
the AA, employee number 072048. She has been working for AA
for approximately 20 years. The SERO is one of several AA's
air travel reservation call centers. Their main reservation
center is located in Dallas, Texas. GONZALEZ is a supervisor
in charged of monitoring calls and coordinating any emergency
calls with their main office as necessary.
On September 11, 2001, on or about 8:20 AM, GONZALEZ
was at her desk when she received an emergency signal light on
her telephone console. (The emergency signal can be initiated
by any AA reservation agent by pressing a button at their
desk, whenever they receive a call deemed to be emergency in
nature.) The emergency signal light was initiated by WINSTON
SADLER, one of the reservation agent on duty, who received a
call from a woman identified as BETTY ONG. GONZALEZ monitored
the telephone conversation between SADLER and ONG. ONG
identified herself as the "number 3" flight attendant (FA) on
the AA flight number 11, from Boston to Los Angeles. ONG said
that she was sitting on the "jump seat 3R" at the rear of the
aircraft, and she advised that somebody got stabbed in
business class, onboard the airplane. At that point, GONZALEZ
contacted CRAIG MARKEE, the manager on duty at the AA Security
Operations Control (SOC) located in Dallas, Texas. GONZALES
was coordinating the call with MARKEE while she monitored the
conversation between SADLER and ONG. ONG reported that the
number 1 and number 5 FA's got stabbed, and that nobody can
..--""9/11 Lav/ Enforcement
....--"" Privacy
investigation on 09/12/2001 at Cary, North..-Carolina
File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E ...- Dale dictated 09/12/2001
by
jfns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
^ - .~ . C
FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Nydia E. Gonzalez , On 0 9 / 1 2 / 2 0 0 1 , Page
get into the cockpit. GONZALES deduced later in the

conversation that the lead FA, number 1, had been seriously
stabbed and might be unconscious. The number 1 FA was on oxygen
at some point. The number 5 FA was also stabbed, but the injury
was not serious. GONZALEZ said that ONG was at the rear of the
airplane and did not see the knife weapon. GONZALEZ was
relaying the information back to MARKEE as ONG described the
situation on the airplane.
GONZALEZ advised that when SADLER pressed the emergency

button, the telephone conversation was being recorded
automatically on a Rockwell telephone recording device. The
recording device is capable of recording only up to 4 minutes.
The duration of telephone contact with ONG lasted approximately
23 to 25 minutes. She said that the recorded portion of the
conversation was provided to the FBI. The unrecorded portion of
the conversation is as follow:
ONG advised that there appeared to be two passengers

locked in the cockpit, one of which was assigned to seat 10B,
business class, under the name of AL SUGAMI (phonetic). ONG was
getting this information from other flight attendants. She did
not see the two passengers, and could not provide any physical
descriptions of them.
GONZALEZ asked ONG about the condition of all

passengers and whether the flight crew made any announcements.
ONG said that no announcements were made, and that the
passengers in coach class suspect something was going on, but
were not aware of the situation. ONG said that the First Class
passengers were moved to Coach, and that the Business Class
cabin was sprayed with possibly mace. ONG said that it was
difficult to breathe, and it was difficult to see what was going
on in the Business and First Class. ONG told GONZALEZ that she
was informed by other FA's that a passenger by the name of
DANIEL LEWIN may have been fatally wounded. GONZALEZ said that
LEWIN may have been on sit 9B, but that information is not
confirmed.
ONG kept GONZALEZ appraised of the flying condition of

the airplane, and that from time to time the airplane was taking
rapid descents and flying sideways, erratically. Throughout the
call, GONZALEZ did not hear much commotion on the background.
There were moments in the conversations where ONG asked for
their prayers. GONZALEZ tried to keep the line open and kept
REQ. #35-13 000000445

FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Nvdia E. Gonzalez_ , On 09/12/2001 , Page .
ONG talking. At one point, ONG started to cry and said "Oh God
Oh God, what is going on!" and the call ended. GONZALEZ later
saw what happened on the television news coverage of the
destruction of the World Trade Center.
On a separate matter, GONZALEZ told the writer about
another call on or about 9: 30AM, September 11. 2001. by a woman
named D. WOOLBRIGHT, telephone number | J from!______|
I 1 This call was received by AA; Reservation Agent TYLER
BURT, who also pressed .the emergency button to notified.
. GONZALEZ.'., WOLBRIGHT reported that heir father, BLAKE (last name
not reported) , flew on AA flight number 2076 from Dallas, Texas
(DFW) to Portland, Oregon (Pnxi on SnndAu. Spnt-pmhtar t)r 200
2001.
Upon returning to his home in | | he opened his
suitcase and found that all ot nis belonging, with the exception
of his toiletries, were missing inside the suitcase. Instead,
he found several.plastic bags, fuses,; and 3 /memo s .written in
Arabic. WOOLBRIGHT reported that in the mernos, she could only
read the English words "Millbroke, CTi" and /"Winsted, CT", and
that the memos were .dated in July. WQOLBRJGHT said that her
father was certain that the suitcase 'was his, and that his
toiletries were in there. GONZALEZ did not' have' any additional
information regarding the details of Ithe contents of the
suitcase or the description of fuses ifouryd. .On September 11,
2001, she contacted AA Security Managing/Director, LARRY
WANSLEY, and reported the 'incident right/after the call.
REQ. #35-13 000000446

f
FD-302 (Rev, 10-6-95)
- 1-
Dale of transcription 09/13/2001
RE: LEAD CONTROL NUMBERS DL267 AND CE66
KIP HAMILTON, white femal£^_daJi£_Q-£—hJ_E±-bJ 1

was interviewed at her place of employment, AMERICAN AIRLINES
(AX) SOUTHEASTERN RESERVATION CENTER (SERO), 500. Gregson Drive, Gary,
North Carolina, telephone number 919/460-4000, where she is currently
employed as the Managing Director of Reservations. After being
advised as to the identity of the interviewing agent and as to the
nature of the interview, HAMILTON provided the following information:
HAMILTON stated she had been in contact with Corporate
Security in Dallas, Texas, on instant date. HAMILTON identified
Managing Security Director LARRY WANSLEY as her contact. HAMILTON
stated at approximately 8:20 that morning, a call had come in from
Flight 11 leaving Boston from a flight attendant (FA) on board and
had been routed in some fashion to Customer Service Agent (CSA)
VANESSA MINTER. At some point during the conversation, the record
button had been hit and four minutes of the conversation was
recorded. HAMILTON advised the total conversation lasted
approximately 28 minutes. HAMILTON advised during the conversation,
passengers seated in seats 2A and 2B and 10B were listed by the FA as
individuals who had participated in the takeover of Flight 11.
HAMILTON stated that at some point during the telephone call, MINTER
transferred the call to another agent, WINSTON SADLER. HAMILTON
identified the individuals designated by the FA as participating as
follows:
Passenger 2A was identified as WAIL ALSHEHRI
Passenger 2B was.identified as WALEE ALSHEHRI
Passenger 10B was identified as SATAM AL SUQAMI
HAMILTON stated that a FA onboard a moving aircraft could
be in contact with the reservations office by either using any
telephone to dial 1-800-433-7300, or by using the flight telephone
aboard the airline and dialing *077, *055, or *044. HAMILTON
explained that the "*" numbers were used by FAs habitually to place
customers in contact with reservation agents so that they could
change their flight plans or make connections. HAMILTON stated that
if an airline utilized the "*" system on their flight phones located
,..--"'9/11 Law Enforcement

..-•-•'' Privacy
File* 2 6 5 D - N Y - 2 8 0 3 5 0 - C E .,--"" Date dictated 09/12/2001
*I I
njJlKi dooimqBt_c«ntains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a(Rev. 10-6-95) 9/11 Personal Privacy
265D-NY-280350-CE
Continuation of FD-302 of K I P HAMILTON \n 0 9 / 1 1 / 2 0 0 1 , Page .
in the airplane, then all calls were \routed to the Gary, North
Carolina, facility. HAMILTON stated if the 1-800 number was utilized,
then the call could go to one of severi (7) facilities in the United
States depending on the call volume being experienced at the time.
HAMILTON stated that the Gary, North Carolina, facility would be just
one of those seven (7) facilities. HAMILTON advised the flight phone
used in AA airplanes was operated by AT.&T Digital.
HAMILTON reported that a customer had called earlier that

day on September 11, 2001, concerning hdi.r father's toiletries being
replaced by switches and mechanisms. HAMILTON explained that
Customer D. WOOLBRIGHT, telephone number! I complained
that her father, BLAKE WOOLBRIGHT, had flown on Flight 2076 on
September 9, 2001, from Dallas-Fort Worth to Portland, Oregon.
During that flight, a small plastic bag full of fuses and a five page
fax written in Arabic was somehow placed into BLAKE WOOLBRIGHT's
luggage.
HAMILTON stated that each AA employee who had spoken to FA
BETTY ONG had been asked to write a brief statement of the facts they
had obtained from the telephone call. These original statements and
the original typed statements of two were given to the interviewing
agent. In total, HAMILTON provided the following original
documentation to the interviewing agent which were placed into
evidence:
1. A handwritten statement by WINSTON SADLER.
2. A typed statement by RAY C. SCOTT.
3. A handwritten statement by GLORIA BICKFORD.

4. A typed statement by NYDIA E. GONZALEZ.
5. A signed typed statement by RAY C. SCOTT.
6. A handwritten multiple page statement by VANESSA

MINTER.
7. A typed version of MINTER's statement.
8. A typed version of SADLER 1 s statement.
9. A printout on passenger MOHAMED ATTA, seated in Seat

8D who had purchased a one-way ticket on Flight 11.
REQ. #35-13 000000452

FD-302a (Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of KIP HAMILTON , On 0 9 / 1 1 / 2 0 0 1 , Page z
10. A passenger printout on SATAM AL SUQAMI, who was

seated in Seat 10B on Flight 11.
11. A printout of upgrades and occupancy of the flight
11.
12. A passenger list for Flight 11 printed on Tuesday,
September 11, 2001, at 9:07.
13. A computer printout of a passenger list dated
September 11, 2001, for Flight 11.
REQ. #35-13 000000453

/' • 9/11 Personal Privacy
FD-302 (Rev. 10-6-95)
- 1- . X \L BUREAU OF INVESTIGATION
WINSTON COURTNEY .g&nT.FR ,.,h-ii-o m a i Q — r i R f p nf h i r t - h '
ui yuipiuymyjiL, AHLKIIAN AIRLINE (AA) jJOU'i'HtiAST'mw Ukis'Lit-

CENTER (SERO), Cary, North Carolina. After being advised as to the
identities of the interviewing agents and as to the nature of the
interview, SADLER provided the following information:
SADLER stated he was currently employed with AA in their
International Resolution Department. SADLER stated he was charged
with being a "HELP DESK" for complaint calls coming into the SERO.
SADLER stated that on September 11, 2001, at approximately 8:20 A.M.,
Customer Service Agent (CSA) VANESSA MINTER came to him stating that
she had a lady on the telephone line calling from an AA flight that
was being hijacked. SADLER stated that MINTER seemed to be panicked
and stated she could not find her "emergency button" on her
telephone. SADLER offered to take the call so MINTER transferred the
call to SADLER. SADLER explained that the telephone system operated
by AA allowed for him to be connected onto a line from one of the
agents and the agent still remain on the line. Once this was •
established, SADLER immediately activated his emergency button which
further allowed the Operations Center to monitor the telephone call.
SADLER stated the individual on the telephone identified herself as
BETTY ONG (phonetic). SADLER stated that she identified herself as
being aboard Flight Number 11 as one of the Flight Attendants (FA's).
ONG further stated that people aboard the plane had entered the
cockpit and that FA's Number 1 and Number 5 had been stabbed. ONG
stated she was located in the coach area of the airplane. At one
point in the conversation, SADLER recalled that ONG stated that all
of the FA's had moved back to the coach area. ONG also stated that
she did not believe that the coach passengers were aware of the
hijacking. SADLER explained that the 767 airplane utilized by Flight
11 was sectioned into three sections, a coach area, a business area,
and a first-class area.
ONG further stated she believed mace had been sprayed in
the business class area which made it difficult to breathe. During
..••'9/11 Law Enforcement

Privacy
investigation on 09/12/2001 at Cary, North Carolina
File* 265D-NY-28Q3SQ-CE / Date dictated 09/12/2001
by
j*i docwKjigseijtajis neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a (Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of WINSTON COURTNEY SADLER , On 09/12/2001 , Page
the entire conversation, ONG seemed to be talking to someone else in

the background and retrieving information including the fact that the
passenger in 9B had been injured and was possibly deceased. ONG also
identified passengers seated in Seats 2A, 2B, and 10B as participating
in the hijacking. SADLER stated during the telephone conversation with
ONG other individuals on the line from the Operations Center, namely
NYDIA GONZALEZ, participated in asking questions of ONG. During these
intervals, SADLER was using his computer screen to find out information
concerning Flight 11. SADLER recalled at one point, he was monitoring
a readout on his computer screen where ground control was attempting to
notify Flight 11 that Flight 11's transponder had been turned off.
Later he checked his passenger roster to find the name of the passenger
in 9B who had been hurt and identified that passenger as DANIEL LEWIN.
SADLER recalled that ONG stated she was trying to call the
pilots in the cockpit, but was not getting a response. ONG had stated
that no announcements had been made from the cockpit. ONG stated she
attempted to find if there was a doctor onboard to assist with the
wounded. ONG informed that FA Number 1 was hurt worse than FA Number 5
and they had put oxygen on FA Number 1. ONG gave the impression that
FA Number 5 was sitting somewhere near her. ONG would state at times
that the airplane was flying erratically. SADLER recalled these
statements of erratic flying occurred several times during the
conversation. SADLER also recalled that for the moments in between the
erratic flying, the airplane seemed to be smooth in its flight path.
SADLER stated at points in the conversation, ONG would state that the
airplane was descending. SADLER stated he was convinced immediately
upon taking the call, that it was a legitimate telephone call from an
airplane because he was use to hearing the background noise given by
airplane telephones and this call had that background noise. SADLER
stated when the airplane seemed to be flown erratically, that ONG would
make statements such as "please pray for us....oh God....oh God."
SADLER stated that NYDIA GONZALEZ was in the Operations

Center monitoring the call almost immediately when he had first taken
the call. SADLER stated during the call, he had used his computer
"scratch pad" to take notes of the conversation as it occurred and
these notes were not saved, but had been converted to his handwritten
statement which had previously been provided to the interviewing agent.
SADLER stated the telephone call from ONG went through phases
of signal fade where communication did not appear to be established but
then it would always return until the very end of the call. ONG never
commented on the plane's location to SADLER'S recollection. ONG never
REQ. #35-13 000000455

FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of WINSTON COURTNEY SADLER , On 0 9 / 1 2 / 2 0 0 1 , Page
indicated with what instrument the FA's had been stabbed. SADLER
stated that he was personally "stunned" by the whole event.
A copy of SADLER'S handwritten statement and a typed version

are both attached to this document and made a part hereto.
REQ. #35-13 000000456

FD-302 (Rev. 10-6-95)
-1-
The following is a re-recorded transcription obtained from

AMERICAN AIRLINES (AA) by SA C. ANDREW THOMURE on Tuesday, September
11, 2001. The material is being re-recorded from a CD ROM onto an
Analog Audio Tape for transcription purposes.
Flight Attendant (FA) ONG
AA Agent (WINSTON SADLER)
Operations (OP) Agent (NYDIA E. GONZALEZ)
investigation on 09/12/2001 at Raleigh, North Carolina

File# 2 6 5 D - N Y - 2 8 0 3 5 0 - C E Date dictated 09/12/2001
SA PAUL LEE AND
by SA C. ANDREW THOMURE: CAT:egp
neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Transcription , On 0 9 / 1 2 / 2 0 0 1 , Page 2_
FA ONG: Number 3 in the back, ah, the cockpit is not answering,

somebody stabbed in business class and ah, I think there is
mace that we can't breathe, I don't know, I think we're
getting hijacked.
AA Agent: Which flight are you on?
FA ONG: Flight 12
AA Agent: And what seat are you in? Ma'am are you there?
FA ONG: Yes
AA Agent: What, what, what seat are you in? Ma'am what seat are you
in?
FA ONG: We're in flight, we just left Boston. We're up in the air.
AA Agent: I know, what
FA ONG: We are suppose to go to LA and the cockpit is not answering
their phone.
AA Agent: Okay, but what seat are you sitting in? What's the number of
your seat?
FA ONG: Okay, I'm in my jumpseat right now.
AA Agent: Okay
FA ONG: At 3R
AA Agent: Okay, you're the flight attendant? I'm sorry, did you say
you're the flight attendant?
FA ONG: Hello
AA Agent; Can't
FA ONG: Hello
AA Agent: What, what is your name?

FA ONG: You'll have to speak up. I can't hear you.
KEQ. #35-13 000000458

FD-302a (Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Transcription , On 0 9 / 1 2 / 2 0 0 1 , Page
AA Agent: Sure, what is your name?
FA ONG: Okay, my name is BETTY ONG, I'm number 3 on Flight 11.

AA Agent: Okay
FA ONG: And the cockpit is not answering their phone. And there is
somebody stabbed in business class and there is, we can't
breathe in business class, so somebody's got mace or
something
AA Agent: Can you describe the person that you said, someone is in is
business class.
FA ONG: Ah, ah, I'm sitting in the back, somebody is coming back from
business. If you can hold on for one second.
AA Agent: Certainly.
FA ONG: (In background:) They want to know who's....! don't know but
Karen and Bobbie got stabbed.
(Lots of talking with other individuals at this point)
FA ONG: Our number 1 got stabbed. A person is stabbed, nobody knows

who stabbed who and we, we can't even get up to business
class right now, cause nobody can breathe. Ah, our number 1
is stabbed right now.
AA Agent: Okay
FA ONG: Our number 5, our first class passengers are, our first
class, our galley flight attendant and our purser has been
stabbed. And we can't get into the cockpit, the door won't
open. Hello?
AA Agent: Yeah, I'm taking it down, all the information, we're also ah,
you know of course recording this, ah, at this point
OP Agent: This is operations, what flight number we talking about?

AA Agent: Flight 12
OP Agent: Flight 12, okay
REQ. #35-13 000000459

FD-302a (Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Transcript JOR , On 0 9 / 1 2 / 2 0 0 1 , Page 4
FA ONG: We're on flight 11 right now. This is flight 11.
AA Agent: It is flight 11, I'm sorry NYDIA.
FA ONG: Boston to Los Angeles
AA Agent: Yes
FA ONG: Our number 1 has been stabbed and our 5 has been stabbed.
Can anybody get up to the cockpit? Can anybody get up to the
cockpit? We can't even get into the cockpit. We don't know
who's up there.
AA Agent: Well if they were shrewd they would keep the door closed
and. .
FA ONG: I'm sorry?
AA Agent: Would they not maintain a sterile cockpit?
FA ONG: I think the guys are up there, they might have gone or jammed
their way up there or something, nobody can call the cockpit,
we can't even get inside. Is anybody still there?
AA Agent: Yes, we'll still here.

FA ONG: Okay, I'm staying on the line as well.
AA Agent: Okay.
OP Agent: Hi, who is calling reservations? Is this one of the flight
attendants or who, who are you, hon?
AA Agent: She gave her name as BETTY ONG.
OP Agent: Betty
FA ONG: I'm number 3, I'm number 3 on this flight
OP Agent: You're the number 3 on the flight.
FA ONG: Yes
OP Agent: And this is flight 11, from where to where?
REQ. #35-13 000000460

FD-302a(Rev. 10-6-95)
265D-NY-280350-CE
Continuation of FD-302 of Transcript JOn On 0 9 / 1 2 / 2 0 0 1 , Page
FA ONG: Flight 11.
OP Agent: Have you guys called anyone else?
FA ONG: No. Somebody is calling Medical and we can't get

End of tape
REQ. #35-13 000000461

FD-302 (Rev. 10-6-95) /9/11 Personal Privacy
•J-/ \L BUREAU OF INVESTIGATION
Date of transcription,, 09/13/2001
TROY '
at his
or employment, AMERICAN AIRLINES (AA) SOUTHEASTERN RESERVATION
CENTER (SERO), 50Q firprmnn nrj/ve, Gary, North Carolina 27511,
telephone number |_^ | where he is employed as the Systems
Analyst. After being advised as to the identity of the interviewing
agent and as to the nature of the interview, WREGGELSWORTH provided
the following information:
WREGGELSWORTH provided four (4) CD ROMs to the

investigating agent containing duplicates of a telephone call
received from a citizen identifying herself as D. WOOLBRIGHT. This
telephone call was received by the AA SERO on September 11, 2001.
The telephone call was a customer complaint about a bag of fuses and
an Islamic facsimile being placed into the caller's father's suitcase
while flying on AA flight on Sunday, September 09, 2001, flight from
Dallas-Fort Worth to Portland, Oregon.
An original CD ROM duplicate of the telephone call

contained both in its original format as supported by a ROCKWELL
INDUSTRIES proprietary software and also a copy of the same telephone
call in a WAV format were placed into an evidence envelope.
The remaining copies of the same telephone call on three

separate CD ROMs were placed in the 1A envelope to be used as working
copies in captioned matter,
investigation on 09/12/2001 ai Gary, /North Carolina
File* 2 6 5 D - N Y - 2 8 0 3 5 Q - C E / Date dictated 09/12/2001
* I I
neither recommendations nor conclusions of the FBI, U is the property of the FBI and is loaned
FD-302 (Rev. 10-6-95) 9/11 Personal Privacy
- 1- \L BUREAU OF INVESTIGATION
LARRY DAVID YARBRQUGH. white male, date o^ birth I
was interviewed at his place of assignment,.AMERICAN

AIRLINES'(AA) SOUTHEASTERN RESERVATION CENTER (SERO), located in
Gary, North Carolina. After being advised as to the identity of the
interviewing agent and as to the nature of the interview, YARBROUGH
YARBROUGH stated that he was employed by ROCKWELL

ELECTRONIC COMMERCE and was assigned on site to the AA SERO facility
in Gary, North Carolina, utilizing telephone number 919/463-9274.
YARBROUGH stated he had been assigned to this facility in this
capacity for approximately one year as of September 2001. .YARBROUGH
stated he had been employed by ROCKWELL for 14 months and had
previously been employed by the United States Navy.
YARBROUGH was familiar with a telephone call that was

placed to the SERO facility on September 11, 2001, from AA Flight 11.
YARBROUGH stated according to the computer system in place at the
SERO, the emergency button was activated on that telephone call, to
begin recording at 8:20 A.M., EST.
YARBROUGH stated that any information needed concerning

the proprietary software needed to listen to the conversation
recorded by the ROCKWELL system could be sought through ROCKWELL \, CHARLES RICHAR
' "1
.••''9/11 Law Enforcement

Privacy

by
is daau*ienl.fjp>ijains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
FD-302(Rev. .0-6-95) 9/11 Personal Privacy
-JL \L BUREAU OF INVESTIGATION
, Date of transcription 09/14/2001
RE: LEAD CONTROL NUMBER: CE66
On September 13, 2001, TROY WREGGEliS WORTH, Systems

Analyst, AMERICAN AIRLINES (AA), SOUTHEASTERN RESERVATION CENTER
(SERO), Carv. North Carolina. telephone number! I was
advised by I Ithat a Customer Service Representative by the
name of RIMA HAMED, AA Identification Number 135648, booked two
reservations on Flight 11 approximately three weeks ago to a
gentleman described by HAMED as a man with an Arabic accent.
WREGGELSWORTH advised that the SERO randomly records certain customer,
reservation calls and that this call may have been recorded.
After a thorough search of all recordings on record for

RIMA HAMED, AA Identification Number 135648, at the SERO,
WREGGELSWORTH advised this specific reservation call was not
recorded.
investigation on 09/13/2001 at Gary, .foorth Carolina

by
ins neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
,1
9/1,4/01
ELIZABETH D. WILLIAMS, dafre of birth {
jwho is the
Pease Manager, was advised of the identities of the interviewers and
the purpose of the interview. WILLIAMS furnished the following
information:
WILLIAMS stated on September 11, 2001, at approximately 8

a.m., she was working in her office at LOGAN AIRPORT when MICHAEL
WOODWARD, Manager of Flight Services for AMERICAN AIRLINES (AA) ,
advised her that they needed to go to Gate 32 because two flight
attendants had been stabbed. Upon arrival at the gate, WILLIAMS and
WOODWARD found an empty airplane. WOODWARD then got on the phone and
contacted EVELYN NUNEZ, an employee of AA at LOGAN AIRPORT. While
WOODWARD was on the phone, WILLIAMS searched the gate-side computer
for information for the flight time of the airplane at Gate 32.
WOODWARD then told WILLIAMS that NUNEZ was on the phone with a flight
attendant that was in trouble. Shortly thereafter, WOODWARD relayed
to WILLIAMS the fact that NUNEZ had lost contact with the flight
attendant. At this time, WILLIAMS and WOODWARD realized they must
have received the wrong information. Both WOODWARD and WILLIAMS
speculated that the individuals they were looking for were the
individuals on the flight that NUNEZ had spoken with. WILLIAMS and
WOODWARD then proceeded to the location of NUNEZ.. As WILLIAMS and
WOODWARD entered the room, JIM SAYER, an employee of AA, answered the
phone and advised everyone that he was speaking with the same flight
attendant NUNEZ had spoken with. WOODWARD then took the phone from
SAYER and began conversing with the flight attendant. The flight
attendant identified herself as AMY SWEENEY (True Name: MADELINE
SWEENEY) and explained that she was on Flight 11, which had just been
hijacked. While WOODWARD was talking with SWEENEY, WILLIAMS looked
up the flight information for AA Flight 11. NUNEZ then called
Systems Operation Control (SOC) in Dallas, Texas, to advise them of
the situation. After NUNEZ had a brief conversation with SOC,
WILLIAMS took over the phone call and began repeating the information
/9/11 Law Enforcement
9/13/01 Boston, MA /Privacy
265D-NY-280350-302 ./ 9/13/01
i r
Kooert M. irwin, Massachusetts S t a t e P o l i c e BLB:dw
REQ. #35-13 $J& 000000467

265D-NY-280350-302
ELIZABETH D. WILLIAMS 9/13/01 2
which WOODWARD was relaying for the flight attendant.
WILLIAMS stated while she was on the phone with SOC, she
was repeating the information WOODWARD was calling out to her. The
following is the information which WILLIAMS remembers WOODWARD
relaying:
Two flight attendants have been stabbed. KAREN is on

oxygen and BOBBI is hanging in there. One business class passenger,
whose throat has been slashed, is presumed dead. Hijackers are
Middle Eastern. They (hijackers) broke into the cockpit. AMY
doesn't think the captain is flying the plane.
WILLIAMS stated WOODWARD asked SWEENEY, "What's wrong?

What's wrong?" WILLIAMS explained that WOODWARD looked up from the
phone and told everyone the phone line had died. Approximately one
minute later, CRAIG KOPETZ arrived and advised everyone that Flight
11 had been hijacked and that an airplane had flown into the WORLD
TRADE CENTER (WTC). WILLIAMS stated the group then moved to their
command center. Approximately 15 minutes later, WILLIAMS and the
others realized Flight 11 was the same flight which crashed into the
WTC.
REQ. #35-13 000000468

9/14/01
MTPHART. WOODWARD, date of birthj
jManager of Flight Services, AMERICAN AIRLINES (AA) ,

was advised of the identities of the interviewers and the purpose of
the interview. WOODWARD furnished the following information:
WOODWARD arrived at work on September 11, 2001, at

approximately 6:30 a.m., at the Flight Services office at Boston
LOGAN AIRPORT. He attended a meeting at approximately 6:45 a.m., in
his office with a flight attendant. The meeting lasted for 15
minutes. WOODWARD prepared for the rest of his workday and at
approximately 7:30 a.m., WOODWARD went to AA Flight 11 in order to
check on the status of the flight and the flight attendants.
WOODWARD spoke briefly with the flight attendants and looked on board
Flight 11. WOODWARD did not notice anything which he considered to
be unusual on board Flight 11. When the flight attendants told him
they were prepared for departure, WOODWARD exited Flight 11.
At some time between 8:15 a.m. and 8:45 a.m., WOODWARD was
contacted and asked to go to one of the departure gates. WOODWARD
had trouble recalling which gate he went to, but he believes he went
to Gate 31 or 32. Shortly, thereafter, WOODWARD realized a flight
attendant on board one of the flights had called the Flight Services
office to report trouble on a flight. WOODWARD then proceeded to the
Flight Services office, where he took a phone call from ANY SWEENEY
(True Name: MADELINE SWEENEY), a Flight Attendant on AA Flight 11.
The following information was relayed to WOODWARD by SWEENEY via
telephone {WOODWARD was unsure whether SWEENEY was on the on-board
phones or a cellular telephone):
"The flight has been hijacked. This flight is Flight 11

from Boston to LA. The plane is a 767. I am in the back with BETTY
ONG (AA Flight Attendant). A man in business class has had his
throat slashed and is presumably dead. #1 flight attendant has been
stabbed and #5 flight attendant has been stabbed. There is a bomb in
the cockpit. I can't make contact with the cockpit, can you do it?
9/13/01 Boston, MA
265D-NY-28Q35Q-3Q7 9/13/01
Robert M. Irwin, Massachusetts Sta.te"'Police BLB:dw

REQ. #35-13 000000469
265D-NY-280350-302
MICHAEL WOODWARD 9/13/01 2
We have paged for a doctor or nurse for the flight attendants. The
coach passengers don't know what's happening. BOBBI is not on oxygen
and KAREN is. BOBBI is on the floor behind the cockpit. The
hijackers are of Middle Eastern descent. One spoke good English and
one didn't. It is a rapid descent. Something is wrong. I don't
think the captain is in control. I see water. I see buildings.
We're very, very low. Oh, my God."
At this point in the conversation, WOODWARD stated the

phone went "staticky" for a short time and then the phone line died.
CRAIG KOPETZ then entered and told WOODWARD and others that a plane
had just crashed into the WORLD TRADE CENTER (WTC). WOODWARD said
that during the entire conversation he had with SWEENEY, her voice
remained calm and even. WOODWARD also stated that due to the things
she was saying, he assumed she was in the rear of the aircraft and
that no hijackers were near her. WOODWARD did not hear any noise in
the background during the conversation. WOODWARD also stated he took
notes during this entire conversation. The notes have been
previously received by the FEDERAL BUREAU OF INVESTIGATION (FBI).
REQ. #35-13 000000470

(01/26/1998)
Precedence: IMMEDIATE Date: 09/14/2001

To: CHARLOTTE Attn: RALEIGH
From: CHARLOTTE
Approved By: MFJ

" /9/11 Law Enforcement
Drafted By: j! Privacy
Case ID #: 265D-CE-280350-CE (PENDING) //
Title: MAJOR CASE 182; //

TWIN TOWER BOMBINGS
Synopsis: ' ICF #: CE233 //
Details: / /
INFORMATION CONTROL FORM
Control Number: CE233 / /
Priority: IMMEDIATE Classification; UNCLASSIFIED
Method of Contact: Telephone/Radio /
Source: DALLAS FBI / /

,-•'9/11 Personal Privacy
Affiliation:
Phone Number: I | / ,/
Information Received Date: 09/12/2001 Time: 10:15 PM
Prepared By: |
J
Component/Agency: I&I/FBI,'
Event: RECORDING WAS MADE BY LARRY WANSLEY, MANAGING

DIRECTOR OF CORPORATE-SECURITY. AA, TELEPHONE NUMBER
J'DURING A TELEPHONIC INTERVIEW1,. WITH LYDIA
GONZALEZ, AA EMPLOYEE NUMBER 072048, SOUTHEASTERN
RESERVATION CENTER, RALEIGH, NC, TELEPHONE [
DURING THE INTERVIEW GONZALEZ PLAYS AN ORIGINAL RECORDING
OF A PHONE CONVERSATION BETWEEN AN AA FLIGHT ATTENDENDANT,
REQ. #35-13 000000471

BETTY ONG, FLIGHT #11 AND THE RESERVATION CENTER, ON
9/11/2001. DUE TO THE NATURE OF THE TELEPHONIC RECORDING
BY WANSLEY, THE QUALITY IS POORT. FOR THIS REASON, LEAD IS
BEING SET TO OBTAIN THE ORIGINAL RECORDING AND INTERVIEW
GONZALEZ.
Event Date: Time:
References:
Categories:
Event Reviewed By: MFJ
Lead Required?: YES
REQ. #35-13 000000472

LEAD (s):
Set Lead 1:
CHARLOTTE
AT CHARLOTTE, NC
Lead Control Number: CE233

Assigned To "RALEIGH" on 09/12/2001 at 10:16 PM
CONTACT AND INTERVIEW LYDIA GONZALEZ, AA, EMPLOYEE NUMBER

072048, SOUTHEASTERN RESERVATION CENTER, RALEIGH, NC
TELEPHONE NUMBER 919-460-4187 AND OBTAIN ORIGINAL RECORDING
OF THE PHONE COVERSATION BETWEEN AN AA FLGIHT ATTENDANT,
BETTY ONG, FLIGHT #11, AND THE RESERVATION CENTER, ON
9/11/2001.
REQ. #35-13 000000473

9/14/01
tel^pnonenumber: 617-429-4499, was provided with the identity of the

interviewing agent and the nature of the interview. Also present at
the interview was Massachusetts State Trooper, Brian Moore. HILL
Hill is a retired Newton, Massachusetts Police Officer. He has

been retired since 1993. Hill operates a limousine service with his
wife called CHRISTINE'S LIMOUSINE. The limousine service has a
contract with Limousine 18 in Woburn, Massachusetts, Telephone
Number: 781-275-6006.
On September 11, 2001, Hill picked up PHIL ROSENZWEIG at his

residence located at 26 Marshall Path, Acton, Massachusetts. HILL
indicated that he arrived at the location at approximately 6:02AM.
Hill was to take ROSENZWEIG to Logan airport where ROSENZWEIG was
scheduled to board a flight. HILL did not know what flight or the
destination of ROSENZWEIG'S trip. HILL indicated that ROSENZWEIG was
very quiet during the ride to the airport. Hill had driven ROSENZWEIG
in the past and said that he was usually quite talkative. On the way
to the airport Hill made small talk with ROSENZWEIG about traffic and
the sound of the transmission of Hill's 1996 Lincoln Town Car. Hill
dropped ROSENZWEIG off at Logan airport, at the main doors to
terminal B, American Airlines between 6:45AM and 6:50AM on September
11, 2001. Hill took ROSENZWEIG'S black medium size luggage type bag
with wheels out of the trunk. Hill extended the handle of the bag
and gave it to ROSENZWEIG. Hill indicated that he wished ROSENZWEIG
a good trip and ROSENZWEIG proceeded to terminal B.
HILL believed that ROSENZWEIG carried his bags into the

terminal. HILL further indicated that he did not observe anything
suspicious or out of the ordinary when at Terminal B, American
Airlines, Logan Airport. HILL stated that he went home after taking
9/14/2001 Boston, Massachusetts (telephonically)

265D-NY-280350 9/14/2001
SA Charles P. Kelly
REQ. #35-13 33^ r/7D 000000474

265D-NY-280350
Robert Hill 9/14/2001 :
ROSENZWEIG to Logan Airport. HILL further stated he was informed

that ROSENZWEIG'S flight was to Los Angeles after the plane crash.
REQ. #35-13 000000475

9/14/01
On 9/14/2001. at. 11;45AM. T.AHRFM RngiTM7.wFTr: date of birth:
provided agents of the

Federal"Bureau of Investigation and Massachusetts state trooper Brian
Moore the below items.
1) One Sony telephone, color white, serial number B28287, with self
contained answering system from the above residence. Telephone
number 978-263-8918. This item was placed on a FD-192 to be placed
in bulky evidence.
2)Two black and light colored blue hair brushes and one blue colored
tooth-brush belonging to victim PHIL ROSENZEWEIG, date of birth:
09/09/1954. The items were^ placed on a FD-192 to be placed in bulky
evidence.
ROSENZWEIG indicated that on 9/11/2001, at approximately

8:45AM she received a telephone call which was static and could not
determine the nature of the call.
••'9/11 Law Enforcement

Privacy
9/14/2001 Acton, Massachusetts
265D-NY-280350 , . 9/14/01
REQ. #35-13 1 H _ 000000476

09/14/2001
MICHAEL WOODWARD, American Airlines (AA) was

telephonically contacted at his place of employment at Logan Airport.
After being advised of the personal and official identities of the
investigating Agent, WOODWARD provided the following information.
WOODWARD stated that on September 11, 2001, when he talked to AA
flight attendant AMY SWEENEY on board Flight 11 at approximately 8:30
a.m., he received the call at the MOD office at Logan Airport. The
acronym MOD stands for Manager on Duty and is a resource office where
the flight attendants can call with scheduling or administrative
problems between 5:00 a.m. and 9:00 p.m. All of the flight
attendants are given the MOD office numbers where WOODWARD works as a
manager. WOODWARD stated there are two telephone lines coming into
the MOD office which are 617-634-5352 and 617-634-5351, and' AMY
SWEENEY could have called on either line.
09/14/2001 Boston, Massachusetts (telephonically)

265D-NY-280350 09/14/2001
SA Craig E. Ring
REQ. #35-13 ' 000000477

(01/26/1998)
Precedence: ROUTINE Date: 09/15/2001
To: BOSTON Attn: TREMAINE, LYNN
From: BOSTON
Approved By: JA
Drafted By: RING CRAIG
Case ID #: 265D-NY-280350-BS (PENDING)
Title: TWIN TOWERS

00: NY
Synopsis: ICF #: BS363
Details :
Control Number: BS363
Priority: ROUTINE Classification: UNCLASSIFIED
Method of Contact: In Person
Source: MICHAEL WOODWARD
Affiliation: AMERICAN AIRLINES
Phone Number: (617) 451-7475
Information Received Date: 09/11/2001 Time: 2:00 PM
Prepared By: RING, CRAIG
Component /Agency: I&I/FBI
Event: WOODWARD IS THE FLIGHT SERVICE MANAGER FOR AA. HE

TALKED TO FLIGHT ATTENDANT AMY SWEENEY VIA AIR PHONE AFTER
FLIGHT 11 WAS HIJACKED. WOODWARD REPORTED TWO FLIGHT
ATTENDANTS WERE STABBED AND 3 HIJACKERS HAD GAINED ACCESS
TO THE COCKPIT AND WERE SITTING IN SEATS 10-B AND ROW 9.
SWEENEY DESCRIBED THE HIJACKERS AS ARABIC MALES.
REQ. #35-13 &S W^ 000000478

Event Date: 09/11/2001 Time: 2:00 PM
References:
Categories: INFORMATION SOURCE OF INFORMATION

TIME LINE INFORMATION
Event Reviewed By: JA
Lead Required?: YES
REQ. #35-13 000000479

LEAD (s):
Set Lead 1:
BOSTON
AT BOSTON, MA
Lead Control Number: BS363

Assigned To "TREMAINE, LYNN" on 09/12/2001 at 1:08 PM
WOODWARD INTERVIEWED BY SA RING. CONTACT FAMILY MEMBERS OF

AA FLIGHT ATTENDANT BETTY ONG TO SEE IF THEY RECEIVED A
TELEPHONE CALL FROM HER.
REQ. #35-13 000000480

(01/26/1998)
To: BOSTON Attn: BERRY, JEN
From: BOSTON
Approved By: DEB
Drafted By: MASTERSON JOSEPH
Case ID #: 265D-NY-280350-BS (PENDING)
Title: TWIN TOWERS

00: NY
Synopsis: ICF #: BS238
Details:
Control Number: BS238
Priority: PRIORITY Classification: UNCLASSIFIED
Method of Contact: In Person
Source: MICHAEL WOODWARD
Affiliation: AMERICAN AIRLINES
Phone Number:
Information Received Date: 09/11/2001 Time: 10:30 AM
Prepared By: MASTERSON, JOSEPH
Component/Agency: I&I/MASP
Event: SUBJECT HAD PHONE CONVERSATION WITH FLIGHT

ATTENDANT DURING HIGHJACKING
TRANSCRIPT OF INTERVIEW:
MASSACHUSETTS
REQ. #35-13 £>S \°lZ \1

STATE POLICE
SUFFOLK COUNTY
DETECTIVE UNIT
SEPTEMBER 11,
2001
SUBJECT INTERVIEWED: MICHAEL WOODWARD, FLIGHT SERVICES

MANAGER, AMERICAN AIRLJINES
INTERVIEWED BY: TROOPED JOSEPH MASTERSON, #2648,

MSP/SUFFOLK COUNTY DETECTIVE UNIT
RE: FLIGHT 11, AMERICAN AIRLINES/TERRORIST ACTIVITY
DURING THE INTERVIEW, WOODWARD RELAYED THE FOLLOWING:

FLIGHT 11 LEFT GATE 30/31 AT APPROXIMATELY 0745 HOURS. AT
APPROXIMATELY 0830 HOURS, FLIGHT SERVICES MANAGER ''EVI''
'RECEIVED A PHONE CALL FROM FLIGHT ATTENDANT SWEENEY ABOARD
FLIGHT 11. F/A SWEENEY STATED THE PLANE WAS ''HIJACKED1'.
SHORTLY AFTER, ''EVI 11 HANDED THE PHONE TO WOODWARD.
SWEENEY ADVISED WOODWARD THAT TWO (2) FLIGHT ATTENDANTS,

SPECIFICALLY ''#1'' (1ST CLASS/BUSINESS CLASS SUPERVISOR)
AND ''#5'' HAD BEEN BEEN STABBED IN THE. NECK. FURTHER, A
BUSINESS CLASS PASSENGER HAD HIS THROAT CUT AND WAS
1 1 DYING 1 1 . FLIGHT ATTENDANTS HAD TREATED THAT PASSENGER
WITH OXYGEN.
SWEENEY FURTHER STATED THAT THREE MEN OF MIDDLE EASTERN

DECENT HAD ''HIGHJACKED11 THE PLANE, AND WERE NOW IN
CONTROL OF IT. SWEENEY STATED THAT ONE OF THE MEN SPOKE
POOR/NO ENGLISH, ONE SPOKE VERY GOOD ENGLISH, AND SHE WAS
UNSURE IN REGARDS TO THE THIRD. SWEENEY ADVISED WOODWARD
THAT THE THREE MIDDLE EASTERN MEN HAD BEEN SEATED IN SEATS
9C, 9G, AND 10B OF BUSINESS CLASS.
SWEENEY ADVISED WOODWARD THAT THE THREE MEN WERE ''IN THE
COCKPIT'1, ''IN CONTROL OF THE PLANE 1 ', AND HAD ''A BOMB
WITH YELLOW WIRES. 1 1 WOODWARD STATED THAT THE PASSENGERS IN
BUSINESS CLASS/1ST CLASS KNEW OF THE HIJACKING YET THE
PASSENGERS IN COACH DID NOT. WOODWARD STATED IT SEEMED
CALM ON THE FLIGHT AND THAT THERE WAS NO SIGNIFICANT
BACKGROUND NOISE. SWEENEY REPORTED THAT A SECOND FLIGHT
ATTENDANT, BETTY ONG, WAS ON THE PHONE AT THAT TIME WITH AN
UNKNOWN SUBJECT.
WOODWARD REPORTED THAT SWEENEY THEN APPEARED TO GROW MORE
REQ, #35-13 000000482

EXCITED STATING ''WE ARE IN RAPID DESCENT1' AND THAT SHE
COULD ''SEE WATER 1 1 . THE CALL WENT ''DEAD 11 AT THAT POINT.
RESPECTFULLY SUBMITTED,
JOSEPH W. MASTERSON, #2648
TROOPER, MASSACHUSETTS STATE POLCE
SUFFOLK COUNTY DETECTIVE UNIT
Event Date: 09/11/2001 Time: 8:30 AM
References:
Categories: SUSPECT TIME LINE INFORMATION
Event Reviewed By: DEB
Lead Required?: YES
REQ. #35-13 000000483

LEAD (s) :
Set Lead 1:
BOSTON
AT BOSTON, MA
Lead Control Number: BS238

Assigned To "BERRY, JEN" on 09/11/2001 at 10:05 PM
INTERVIEW WOODWARD
REQ. #35-13 000000484

/9/11 Personal Privacy
FD-302(Rcv. 10-6-95)
Privacy
On September 15, 20Q1, STEVEN HOLLAND,- husband of AMERICAN

AIRLINES Flight 1.1 victim. CORA'"H-iDALpn HOT.T.AND. \wa.g interviewed at his
| Telephone Number:
J-
in attendance was I I Special Agent,
NITED STATES DEPARTMENT OF COMMERCE, NOAA, Office for Law Enforcement.
HOLLAND was advised of the identities of the interviewing
agents and the nature of the interview.
HOLLAND advised his wife was travelling to Los Angeles to
visit her elderly mother and had planned her visit approximately four
(4) weeks prior through MONTROSE TRAVEL, Los Angeles. HOLLAND advised
the same travel agency made arrangements for him to travel to Chicago
later on the same day. HOLLAND advised his wife took the Logan Express
from Framingham, Massachusetts, to get to the airport. He stated she
called him from the .Admiral Club (AMERICAN AIRLINES) at approximately
8:00 - 8:30 A.M. and that was, the last he heard from her. They did not
receive any threats of any kind.
HOLLAND provided the following description of his wife:
Name: CORA HIDALGO HOLLAND
Date of Birth: May 2, 1949
Place of Birth: San Bernadino, California
Ethnicity: Mexican American
Height: 5'3"
Weight: 150 pounds
Hair: Dark brown - shoulder length
Eyes: Brown
Dentist: Dr. LEONARD BROVERMAN
Concord, Massachusetts
(978) 369-2062
Clothes Wearing: Brown/green top, light green
sweater, green crop pants, white
walkinq shoes.
Identifying Marks
L J
investigation on 9/15/2001 at Sudbury, Massachusetts

File it 2 6 5 D - N Y - 2 8 0 3 5 0 Date dictated 9/17/2001
^^^^^^^^^^^^^^^^ I
by
& docujnaijt cpjtjjns neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned tpj nn PfffQA Pg
/;9/ll Law E n f o r c e m e n t
//Privacy
(01/26/1998) . / /
Precedence: PRIORITY / /• Date: 09/16/2001
To: CHICAGO ' Aj£tn: / 1 ~
From: CHICAGO / /
Approved By: MFB ;
Drafted B y : I I /
Case ID #: 265D-NY-280350-CG (PENDING)
Title: TWINBOMB f
Synopsis: ICF #: CG273 /
Details: ';
Control Number: CG273 ;;
Priority: PRIORITY Classification: UNCLASSIFIED
Method of Contact: In Person ;
Source: MEDIA OFFICE I
Affiliation: FBI /
Phone Number: /
Information Received Date: 09/12/2001 Time: 10:50 AM
Prepared By: f
Component/Agency: I&I/FBI
Event: CONTACT INFORMATION FOR FAMILY OF ONLY KNOMU

CHICAGO DIVISION VICTIM: JEFFRF.Y MT.ADEHIK,..-|
I I WIFE: SUZANNE, GOES
BY SUE. /_.,-'"
Event Date: Time: ..<••'""'

9/11 P e r s o n a l P r i v a c y
# 35 ~ 13 000000486
References:
Categories: INFORMATION
Event Reviewed By: MFB
Lead Required?: YES
REQ. #35-13 000000487

LEAD (s):
Set Lead 1:
CHICAGO
AT CHICAGO, IL
Lead Control Number: CG273

Assigned To "CASTRO, KIMBERLY K" on 09/12/2001 at 11:24 AM
SENSITIVE INTERVIEW OF PASTOR'S WIFE FOR ANY PERTINENT

INFO FROM FAMILY OF VICTIM.
REQ. #35-13 000000488

09/17/01
ANDREY APES,
' I was contacted at her residence regarding her husband
PAUL FRIEDMAN, Date of Birth August 13, 1956, who was a passenger on
AMERICAN AIRLINES (AA) Flight 11. After being informed of the
official identities of the interviewing agents and the nature of the
interview, ADES provided the following voluntary information:
FRIEDMAN called ANDES by cell phone from the aircraft

before take-off, but that was the last she heard from him.
ADES was provided contact information for the Victim''

Assistance Program in which she expressed interest.
9/11 First
Responder/Family
Privacy
09/16/01 Belmont,^ MA
265D-NY-280350 ]\1
REQ. #35-13 ^n ,3 *<?<•„ 000000489

(01/26/1998)
To: CHICAGO
From: CHICAGO
Approved By: WK
Drafted By: CASTRO, KIMBERLY K
Case ID #: 265D-NY-280350-CG (PENDING)
Title: TWINBOMB
Synopsis: Lead Control #: CG273
Details:
INFORMATION CONTROL FORM - DISPOSITION
Lead Control Number: CG273
Disposition: WIFE AND OTHER FAMILY MEMBERS OF VICTIM

PASSENGER JEFFREY MLADENIK INTERVIEWED NEGATIVE
RESULTS-NO CONTACT WITH VICTIM ON 9-11-01. SEVERAL
ASSOCIATES WERE INTERVIEWED, SOME HAD NO CONTACT WITH
VICTIM ON 9-11-01. A FEW HAD VOICEMAILS BEFORE VICTIM
BOARDED PLANE. NO RELEVANT INFORMATION WAS LEFT (ONLY
WORK RELATED INFO)
Lead Reviewed By: WK
Lead Completed Date: 09/14/2001
000000490

Privacy
09/17/2001
On September. 17, 2001. Susan Retik.I I. was ..

interviewed at her home,_|...
bv l I of the Federal Bureau of Investigation and
Trooper John Sylva of the Massachusetts State Police regarding the
death of her husband, David Eliot Retik, DOB 05/23/1968, FOB Boston,
Massachusetts, Social Security #025-50-2363, on American Airlines
flight #11 on September 11, 2001, After being.advised of the
\y of the interviewing law enforcement officers, by display of
\, she provided the following information tQ-\
I I
On the morning of September 11, 2001, David Retik drove
his 1998 Audi A4, Massachusetts license plate #LD5139 from his home
to Logan Airport in Boston, Massachusetts to make a 7:30 AM flight.
His secretary, Kathy Last Name Unknown (LNU), had booked a ticket for
him on American Airlines Flight #11 from Boston, Massachusetts to Los
Angeles, California. Retik was traveling on business for his
employer, Alta Communications, John Hancock Tower, 200 Clarendon,
51st Floor, Boston, Massachusetts. Retik was employed by Alta
' Communications as a venture capitalist, and he was traveling to Los
Angeles to investigate a possible investment. His trip was scheduled
to last from Tuesday, September 11, 2001 to late Thursday, September
13, 2001.
Susan Retik did not speak to her husband before he left

their home that morning; however, she did talk with him at about 7:30
AM via his cell phone #(617) 731-8578. The conversation was limited
to personal and family matters. He gave no indication, during their
conversation, that he suspected that anything was wrong or that he
was suspicious. She had no further contact with him, after he began
to board the airplane.
David Retik was described as follows:
Height: 5'11"
Weight: 180 Ibs
09/17/2001 Needham, MA
265D-NY-280350 09/17/2001
REQ. #35-13 000000491

265D-NY-280350
Susan Retik 09/17/2001 2
Build: Medium
Eyes: Hazel
Hair: Blondish, thinning
Scars, Tattoos, or
Other Marks: None
At the time of his demise, David Retik was wearing a

purple polo or dress shirt and either Khaki pants or dress pants. He
did not wear jewelry, but he did wear a plain gold wedding band, with
no inscription. The watch that he wore was a gold watch with a
reddish, brown leather band. The face of the watch was inscribed
"Colgate Varsity." He did not wear glasses. His shoes were brown
business casual with dark socks. He also wore a brown belt.
His luggage for the flight consisted of a black shoulder

bag made By Timberland. It had zippered side pockets and no wheels
and it was about 18 inches long and about 12 inches high. He also
had a green canvas work briefcase made by Land's End with the
initials "DER," which contained work documents and possibly his
"Blackberry, a palm pilot type of electronic instrument which he uses
as an address book and mini-computer. He also used his " Blackberry"
to send e-mails. His e-mail address was dretik@altacomm.com.
David Retik visited the following medical doctors on a

regular basis:
1) Dr. Harold Solomon, Internist

(617) 731-8578
2) Dr. James Bodkin, Dentist

International Place Dentist
1 International Place, Suite 2105
Boston, MA
(617) 956-1337
The above individuals can be contacted to obtain necessary

medical records for identification of the remains of David Retik.
REQ. #35-13 000000492

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DOCUMENTS RELATING

"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which

"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI

"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor

"D" - FBI PENDING CASE INFORMATION - Information which would impede or

"E" - STATUTORY - Information legally prohibited from release by statute.

"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign

09/11/01 DLEC PENTBOMB 2 380-381

09/11/01 FD 302 MICHAEL WOODWARD 2 390-391

09/11/01 FD302 FARAH SALIE 3 393-395

09/11/01 FD302 DAVID DIVAN 1 399

09/12/01 INSERT DANIEL DOMINICK MEYER 1 411

09/12/01 FD302 FRANCA VIRGILI 1 412

09/12/01 FD302 TAD SMITH 1 413

09/12/01 FD302 SUZANNE S. MLADENIK 2 415-416

09/12/01 FD302 V. BLAKE ALLISON 2 423-424

09/12/01 FD302 LAUREN ROSENZWEIG 1 425

09/12/01 FD302 JON ROTENBERG 1 426

09/12, 23, FD302 DAVID GORDENSTEIN 2 427-428

09/11/01 FD302 TROY WREGGESLWORTH 2 442-443

09/12/01 FD302 NYDIA E. GONZALEZ 3 444-446

09/12/01 FD302 VANESSA DIAS MINTER 4 447-450

09/11/01 FD302 KIP HAMILTON 3 451-453

09/12/01 FD302 WINSTON COURTNEY SADLER 3 454-456

09/13/01 FD302 ELIZABETH D. WILLIAMS 2 467-468

09/13/01 FD302 MICHAEL WOODWARD 2 469-470

09/14/01 CHEC MAJOR CASE 182; TWIN TOWER BOMBINGS 3 471-473

09/14/01 FD302 ROBERT HILL 2 474-475

09/15/01 FD302 STEVEN HOLLAND 1 485

09/16/01 CGEC TWINBOMB 3 486-488

09/16/01 FD 302 ANDREY ADES 1 489

09/17/01 CGEC TWINBOMB 1 490

09/17/01 FD302 SUSAN RETIK 2 491-492

474 9/14/01 F (retired Police Agents)

their location. Sweeny advised, "I see water and buildings...Oh my

American Airlines Security advised that Michael Woodward

Contact American Airlines Flight Services Manager Michael

Set Lead 2: (Adm)

Read and Clear.

Set Lead 3: (Adm)

Read and Clear.

Set Lead 4: (Adm)

Read and Clear.

REQ. #35-13 000000381

THERESA CHAUSSE, date of birth I

J MASSPORT Identification Number 131231, AMERICAN AIRLINES

CHAUSSE stated she worked at the first class ticket

CHAUSSE described'FILIPOV as a white male, dark

REQ. #35-13 _ _ . ,_c 000000382

JMASSPORT Identification Number 119088,

FROMETA stated she worked at the Ticket Lift from

REQ. #35-13 , - 000000383

LISET FROMETA 9/11/01 2

FROMETA provided receipts from credit card purchases from

FROMETA stated she did not observe anything suspicious

REQ. #35-13 000000384

J was interviewed at the Logan International Airport Hilton

FILIPOV advised that his father, ALEXANDER FILIPOV, was on

FILIPOV advised that his father was originally ticketed on

On 09/11/2001, ALEXANDER FILIPOV drove his Saturn

LORETTA FILIPOV advised FILIPOV that his father had called