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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax.

972-97442444

IP ()UC

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

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UC OCS AudioCodes 8..


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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

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IPTEL( IP )VOIP ( Unified
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

AudioCodes UC OCS
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GE IPTEL UC
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HOT ( )CC IP
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

.softphone ,softphone
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:
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

CRM . CC IPTEL
IPTEL .
AVAYA " IGS IBM .
.

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

Call Manager Cisco " "


( PTT Push To Talk ) , , Avaya
SIP Trunk .
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

UC OCS AudioCodes

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

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IPTEL UC GE
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

:
.WAN GW GE
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IBM .

:
, ,
50% . ( )roaming ,
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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

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Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

( : 13 , IT : 100
).


)?(DATA\VOICE

60%
50%
40%
30%
20%
10%
0%

2 5


(
)?
50%
40%
30%
20%
10%
0%

2 5

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

\

IT,
IT

IT

IT
(\ )

:IP Telephony


?IPTEL
50%
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
\

\POC

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

( IPTEL
)?
\

( : ROI
)

70%

60%

50%

40%

30%

20%

10%

0%

:Unified Communication


:UC
45%
40%
35%
30%
25%
20%
15%
10%
5%
0%
\


\POC

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

,UC
(
)?


( : presence, unified
messaging, ')

( )productivity
70%

60%

50%

40%

30%

20%

10%

0%

UC,
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( )?

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( : ,
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( )



nice-to-have
35%

30%

25%

20%

15%

10%

5%

0%

Moshav Bnei Zion P.O.Box 151, 60910 Israel Tel. 972-9-77907000 Fax. 972-97442444

UC ,
, , ?
60%
50%
40%
30%
20%
10%
0%

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