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Chapter 8,Good-News and Neutral Messages

Chapter 8,Good-News and Neutral Messages

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Published by Rameez Ramzan Ali

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Categories:Types, Business/Law
Published by: Rameez Ramzan Ali on Nov 13, 2009
Copyright:Attribution Non-commercial

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05/21/2014

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Chapter 8Chapter 8
Good-News and NeutralGood-News and NeutralMessagesMessages
 
 
Good-News and Neutral MessagesGood-News and Neutral Messages
What is Good-News and Neutral MessageWhat is Good-News and Neutral Message
A message that will receive favorable response or neutral reactionA message that will receive favorable response or neutral reactionfrom your reader is usually easy to write because such messagesfrom your reader is usually easy to write because such messagestells your reader something pleasant or offer usual information.tells your reader something pleasant or offer usual information. 
These messages are generally organized by the direct approach-These messages are generally organized by the direct approach-also known as good-news planalso known as good-news plan
 
 
Good-News and Neutral MessagesGood-News and Neutral Messages
Objectives of this chapter Objectives of this chapter 
The chapter suggests an effective organizational plans for favorable replies and neutral messagesThe chapter suggests an effective organizational plans for favorable replies and neutral messagesand discuss the following kinds of letters and memoranda you can organize with this plan:and discuss the following kinds of letters and memoranda you can organize with this plan: 
Favorable RepliesFavorable Replies
Answering inquiriesAnswering inquiries
Granting requests for adjustmentGranting requests for adjustment
Approving CreditApproving Credit
Acknowledging ordersAcknowledging orders
Granting favors and other requestsGranting favors and other requests
Job acceptance lettersJob acceptance letters
Goodwill messages: appreciation, congratulation, and condolence lettersGoodwill messages: appreciation, congratulation, and condolence letters
Neutral MessagesNeutral Messages
Announcements about:Announcements about:
Sales and eventsSales and events
Procedures, policies, and responsibilitiesProcedures, policies, and responsibilities
Honors and activities of peopleHonors and activities of people
TransmittalsTransmittals

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